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The Open Collaborative Workplace: Computer-Human Interaction in the Ottawa Area* capCHI March 16, 2010This is the first time I have told the GCPEDIA story outside of Government.
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Bringing the social web to Government
@thomkearney, Computer-Human Interaction in the Ottawa AreacapCHI March 16, 2010
Horizontal thinking in a vertical worldwiki-commons-Airshow.jpg
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Who am I?
Thom Kearney 3
My information overload
Thom Kearney 4
Executive Gnome
Teacher
Armored Cow
Former Senior Director
www.strategyguy.com
Family Man
Odd Duck
Thom Kearney 5
Some other special people
Charles de Grasse, Technical Lead
Karl Ghiara, Project Director
Jeff Braybrook,Co-founder & Policy Lead
Ken CochraneFormer CIO
Marj & Peter Pathfinders from NRCan
Thom KearneyCo-founder &Executive Lead
Many helpful people
Chuck HenryFormer CTO
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The project
Open Collaboration for the Public Service
Thom Kearney 7
October 2007
Thom Kearney 8
A platform for:
Sharing
CollaboratingCommunicating
Collective Action
Thom Kearney 9
Why?
Recognized need for: • New approaches• New thinking• New generation
New tools that help us:• Share good ideas• Find stuff to reuse• Connect with people• Work together better http://en.wikipedia.org/wiki/Flying_Spaghetti_Monster
Try some new tools and see what works
Seeking: Sustainability & Efficiency
Thom Kearney 10
Immediate action
October 2007, CIO, Ken Cochrane announces we are going to build a Collaborative Library
Environmental scan Brainstorm planning Learn by doing Low cost of failure
Early planning documents stuck on the wall. Initial pilot on TBS wiki
Thom Kearney 11
A government-wide platform forinnovation and collaboration.
GCPEDIA GCCONNEX GCINNOVATION GCFORUMS GC…
GCPEDIA GCCONNEX GCINNOVATION GCFORUMS GC…
October 2008, CIO, Ken Cochrane announces GCPEDIA is now available.
Thom Kearney 12
The official plan
“Enabling all public servants to connect, contribute and collaborate in support of service excellence.”
Supports
• Management agenda of efficiency, transparency and accountability
• Enables staff to implement the Public Service Renewal Action plan
gcpedia search: gcp
Thom Kearney 13
The secret plan
Sow the seeds for the evolution of a complex adaptive system that will revolutionize the Public Service.
Lay the foundation for Government as a platform*
1. Open standards 2. Build a simple system, let it evolve 3. Design for participation 4. Learn from your users 5. Lower the barriers to experimentation
6. Build a culture of measurement7. Celebrate your developers
*http://www.slideshare.net/timoreilly/government-as-platform
Thom Kearney 14
The approach
• How transparent can we be? • Share responsibility (and credit)
• Reach out always• Iterate, iterate, iterate• Inclusive and strategic• Top down and bottom up
Thom Kearney 15
History
TBS WIKI Collaborative Library
GCPEDIAGCCONNEX Open Collaborative
Workplace
Architecture Library GCFORUMS GEDS+?
October 2007 October 2009 February 2010October 2008
Not to scale
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Evidence
Thom Kearney 17
Validation
Thom Kearney 18
Statistics
Oct 2008 Oct 2009
200
12,000
Feb 2010
8600
Users
As of February 2010
• 5,000 pages
• Millions of views
• 200+ Communities
• 50-100 new registrations per day
• 30,000 – 60,000 views per week
As of February 2010
• 5,000 pages
• Millions of views
• 200+ Communities
• 50-100 new registrations per day
• 30,000 – 60,000 views per week
Thom Kearney 19
Emerging patterns
Communities of Practice 17%
Projects, Meetings & Events 12%
Help & Admin 10%
Other 11%
Requesting Feedback 18%
Sharing Information 32%
Purpose of page, from August 2009 GCPEDIA content review, based on 670 page random sample
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Reaction
Thom Kearney 21
Hope
“Maybe this is not such a bad place to work…”
“I can contribute directly to solving really big problems…”
“ We can really improve how we do things.”
“ Finally, I can stop reinventing the wheel!”
“I can’t believe this is real!”
Thom Kearney 22
Risk
Official LanguagesAccessibilitySecurityPrivacyProcurementCommon Look & Feel
Intellectual propertyLegalInformation ManagementValues and EthicsAccess to InformationCommunications
What about?
Thom Kearney 23
The experiment continues
Content and usage patterns are data
Learn to see what works and keep doing it.
Learn to see what does not work and stop doing it.
Learn to stay flexible and policy compliant.
Learn how to provide collective leadership.
Integrate tools and improve user experience.
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Culture & Change
Thom Kearney 25
People and Beliefs
Types of peopleEvangelistsConverts Questioning massesFundamentalists
BeliefsOSS is goodOSS is a way of lifeCOTS is what we should buyOSS is crappy for real people
We MUST manage everything. We Can’t manage anything.
Thom Kearney 26
Customs and Norms
• Default to private
• “Flip me the deck!”
• Tools that I know
• We always do it this way
• Process before product
Transparency is a little scary
Thom Kearney 27
Policy Implications
Can we trust people to be responsible?
Will transparency increase policy compliance?
Can we make better policy together?
Turning a light on in a dark room:
Thom Kearney 28
Symptoms of change
Thom Kearney 29
It is about people
Thom Kearney 30
Learning from each other
To make things better!
Thom Kearney 31
7. Principles of Change
1. Ask permission and beg forgiveness2. One conversation at a time3. Assume good faith4. Don’t take a no from someone that can’t
give you a yes. Michele Weslander, Intellipedia 5. Patience6. Respect many points of view7. Communicate openly
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Conclusion
Thom Kearney 33
Major challenges
• Existing procurement and development approaches are not optimized for Web 2.0
• Understanding varies widely So does trust
• Leading amongst equals Ego can get in the way of
the collective good
Where there is a will, there is a way!
Thom Kearney 34
Next ?
RSS
Community Management Collective Leadership
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Bonus Slides
Thom Kearney 37
Thom Kearney 38
An architecture of participation
Report this
Compliance tags
Documented protocols and procedures
Automated systems
Easy to use
Correct what is wrong
Article notices give context Community Management
Thom Kearney 39
Information Architecture
Polices
Knowledge
People/CoP
Projects
DesignsStrategies
Tools
Guidelines
FrameworksDirectives
Library Workspace
NavigationCharter
etc
TemplatesAbout the
Library
BTEP
GSRM
About EA
Principles
Lexiconapidea
GC Collaborative Library Information ViewVersion 11 February 2008
IM Portal
TechPortal
EA@GCPortal
Secuirty Portal
Access Portal
Etc Portal
Document Registry & Repository
Program Models
Service Models
Process Maps
Other
Other
EA Library Portal
Speech from Throne Clerk’s
OtherHorizontal
Plans
Person 1
Person 1Person 1
Community Portals Tex
t
Policy Instruments
Standards
Official Repositories
Initiatives
Task Groups
Committees?
Other
TeriumGC Usage
….
EA Practice
ArticlesCollaborationsProject PagesArtifact Pages
How to organize when everything is miscellaneous?
Early conceptual model A map of the first home page on GCEPDIA
Thom Kearney 4040
GCCONNEX A platform for community building
Defining requirements and learning the valued applications
Increase professional networking
Engage and empower employees
Proof of concept Professional
networking Low cost groups Expert location Bookmarks Blogs
Proof of concept Professional
networking Low cost groups Expert location Bookmarks Blogs
Thom Kearney 4141
GCPEDIA - A place to work together
General purpose enterprise wiki Easy way to collaborate and share Crosses organizational boundaries Poses governance challenges
Pathfinder on its way to production
Community built
Scalable Mediawiki platform
Pathfinder on its way to production
Community built
Scalable Mediawiki platform
0
200000
400000
600000
800000
1000000
1200000
1400000
1 5 9 13 17 21 25 29 33 37Oct
2008September
2009
20-50,000 views per week20-50,000 views per week
50-100 new users per day
50-100 new users per day
Steady AdoptionSteady Adoption
Thom Kearney 4242
GCINNOVATION
Tapping into the collective wisdom
Four week “idea campaign” on how to improve GC IT services
First time done in the GC
PubliVate tools and processes, community solutions
Many possible applications
Four week “idea campaign” on how to improve GC IT services
First time done in the GC
PubliVate tools and processes, community solutions
Many possible applications
Almost 1,200 Ideas Over 2,000 Participants 68 Departments
8007 Votes 48,362 Views
Average Comments, Votes, and Views per idea posted
2.41
42.72
7.241
Comments
Votes
Views