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ThisSession…30mins
• Fast-pacedoverviewofkeyexamples&relevanttheoriestosupport8importantSectionBtopics• Answeryourquestions(inchat)
aboutSectionB
WhatWe’llCover…
LeadershipstylesChangemanagementGrowthstrategyBusinessethicsCorporatesocialresponsibilityPolitical&legalenvironmentEurope(inclBrexit)Organisationalculture
TopicAreas KeyModels
Porter(5Forces)Lewin’sForceFieldAnalysisAnsoffHandyCultureLeadershipstylesPESTLE
LeadershipStyles
GreatExamples Models/Theory
KeyIssues
SatyaNadella&SteveBallmer(Microsoft)HarrietGreen(exThomasCook)MoyaGreene(RoyalMail)HowardSchultz(Starbucks)StephenElop(exNokia)JeffreySkilling(exEnron)HerbKelleher(SouthwestAirlines)MichaelO’Leary(Ryanair)DaveLewis(Tesco)
Autocratic|Democratic|Paternalistic|Laissez-faire
Canabusinesschangesuccessfullystrategicdirectionwithoutnewleadership?Isnewleadershiprequiredforsuccessfulchange?Cannewleadershipchangeculture?
ChangeManagement
GreatExamples Models/Theory
KeyIssues
RoyalMail(privatisation&deregulation)Microsoft(fromhardwaretothecloud)BBC(retrenchment®ulation)Sony(“Sonymustchange,Sonywillchange”)Barclays(failureofchangeprogramme)VW(needforchangeafteremissionsscandal)Tesco(DaveLewis)
Lewin’sForceFieldAnalysisStepchangevincrementalchange
Howcanresistancetochangebeovercome?Growingexternalforcesforchange(linkwithPESTLE)Isnewleadershipneededforeffectivechange??
GrowthStrategy
GreatExamples Models/Theory
KeyIssues
OrganicgrowthAldiUberNetflixDominosUKWhitbread(Costa,PremierInn)Apple(butalsoexternal)ExternalgrowthAlphabet(diversification)Amazon(butalsointernal)
AnsoffMatrixSynergy&EconomiesofscalePortergenericstrategiesBostonMatrix
Bettertofocusordiversify?RisksoftakeoversvbenefitsIsorganicbetterthanexternal?
BusinessEthics
GreatExamples Models/Theory
KeyIssues
PoorEthicsFinancialservices(PPImis-selling)VW&others(dieselemissions)Pharmaceuticals(bribery)Taxavoidance(multinationals)Suppliers(Tesco)Energycompanies(tariffs)GoodethicsCo-operativeBankPepsiCo
Continuumofethics:Amoral|Legalistic|Responsive|Ethical
IsactingethicallyasourceofcompetitiveadvantageShouldbusinessesbeallowedtoactintheirbestinterests?Isthereacaseforgreaterlegislationandregulationtoenforcebusinessethics?
CorporateSocialResponsibility
GreatExamples Models/Theory
KeyIssues
Unilever(sustainablelivingplan)IkeaM&S(PlanA)SouthwestAirlines(thebusinessofbusinessispeople)QuestionMarksGSK(allegedbribery,corruption)BP&Shell(environmentaldamage)Financialservices(mis-selling)Multinationals(taxavoidance)
MiltonFriedman– ShareholderValueStakeholdermodelElkington– TripleBottomLine(People,Planet,Profit)
CanbusinessesignoreCSRiftheywanttobesuccessfulShouldprofitmaximisationstillbethemainobjectiveofbusiness?
Political&LegalEnvironment
GreatExamples Models/Theory
KeyIssues
Sugartax(linkedwithCSRðics)Nationallivingwage(impactonbusinesscosts)Brexit(opportunityorthreat)Taxavoidance(globalactionbyGovts)BPDeepwaterHorizon(costsofbreachingenvironmentallaws)Greentaxes(impactonenergycostsformanufacturers)
RegulationvSelf-RegulationStakeholdermodel
Changesinlegislation:opportunityorthreat?Shouldbusinessactivityberegulatedmorecloselyinordertoensuretheymeetsocietalneeds?
Business&Europe(inclBrexit)
GreatExamples Models/Theory
KeyIssues
Nissan(Sunderland=Europe’smostefficientcarplant)AirbusUK(pan-Europeanbusiness)Ryanair (deregulationinSingleMarkethasfacilitatedgrowth)Rolls-Royce:BrexitwarningJohnTimpson,LukeJohnson&JohnCaudwell– entrepreneursinfavourofBrexitJCB– LordBamford infavourofBrexit
GlobalisationPriceelasticityofdemand(tariffs)
IsBrexitathreatoropportunity?IsBrexitthemostsignificantthreatfacingbusinessesintheUK?HowdoesEuropecomparewithemergingmarketsasaopportunityforUKbusinesses?
OrganisationalCulture
GreatExamples Models/Theory
KeyIssues
Apple(innovation)JohnLewis(partnershipculture)Zappos(businessbasedonculture)Enron(toxicculture)Barclays(failedculturechange)Tesco(unethicalculture)Ikea(cultureofthrift&teamwork)Disney(“characters”)Daimler/Chryslermerger(cultureleadingtofailedmerger)
HandyFourClassesofCulture(Power.Role,Task,Person)Schein– layersofculture
Isnewleadershipneededtochangeorganisationalculture?Isculturethereasonwhybusinessesactunethically?Isaninnovativeculturerequiredforlong-termbusinesssuccess?
PickingYourSectionBCaseStudiesCarefully:E.g.TescoUnderDaveLewis
SectionB DaveLewis/TescoExamples
BusinessEthics Bettertreatmentofsuppliers
OrganisationalCulture
MovedHQfromCheshuntRemoveddirectors linkedtoaccountingscandal
Leadership Decisive,early actionSignaledneedforchangeinstrategicdirection
ChangeManagement
Memoto50,000staff onneedforurgentchangeBrought innewmanagement
ExternalEnvironment
IntensepricecompetitionBattleagainstthegrocerydiscounters (Aldi,Lidl)
Globalisation Strategy ofinternationalexpansionscaledbackFocusnowoncoreretailmarkets
Retrenchment Saleofnon-core businesses &rationalised productrangeStoreclosureprogramme&suspension ofnewstores