Third-Party Support & Managed Services

Available. Adaptable. Valuable.Spinnaker Support is now supporting hundreds of instances of SAP enterprise applications with thousands of professional users globally spanning more than 100 countries. We deliver a unique set of enterprise applications services, including third-party support, application and technical managed services, and consulting.

We ensure that your SAP applications are more:

Available – Spinnaker Support delivers faster response and issue resolution to critical issues and greater management of security and vulnerability threats to ensure EBS applications are available and performing.

Adaptable – Spinnaker Support’s experienced, best-in-class software engineers provide “full-stack” support and advisory services to ensure ongoing interoperability and security. We are trusted to provide technology advisory support that helps clients journey from on-premise to hybrid to cloud.

Valuable – Spinnaker Support is the only SAP service provider that offers the unique blend of support, managed services, and consulting. We can go deeper into your business and applications to address more of your pressing issues to keep your applications more valuable to the enterprise.

SAP Software Support

We are Spinnaker Support, a leading global provider of third-party software support services for enterprises that run SAP Business Suite, BusinessObjects, Oracle Runtime Database, and HANA Database.

We replace SAP-provided support, providing our clients with more comprehensive, responsive support while reducing annual maintenance fees by an average of 62% from day one of switchover. Spinnaker Support provides a dedicated account support engineer leading a named, client-specific team of SAP application experts to support more

than 130 SAP products. We also provide timely tax and regulatory updates in more than 90 countries and include full stack security and vulnerability protection as part of our standard support offering. When we combine SAP support and Oracle database support, our clients achieve compounded cost savings - delivered from a single trusted source.

Unlike software publishers, we support the customizations that are essential for so many enterprises – and where many critical issues originate.

SAP Managed Services

This tailored family of services is helping organizations to better manage, maintain, and continuously improve their SAP enterprise software applications - to drive interoperability, adapt to changing business processes, and to free internal staff for incremental value and innovation.

SAP Applications

Now is the time to consider SAP software services from Spinnaker Support.

We have a partnership with Spinnaker Support. The support engineers are responsive, efficient and engaged directly on resolving our issues. They don’t respond with stall tactics or try to push unneeded patches to ‘try’ and resolve issues, like SAP support.” Ajith Kumar, Senior Manager, Autodesk

SAP Software Support

We recognize that each enterprise faces a unique set of challenges and there are numerous reasons why our clients have switched to Spinnaker Support. How can you tell if Spinnaker Support is a good fit for your SAP deployment?

You have been seeking more comprehensive, responsive support but want to reduce SAP maintenance fees. We will save you 60+% that can be redirected elsewhere.

You are seeking a support vendor that finds and fixes issues, not one that refers you to self-service content. With Spinnaker Support, your first response will be from a senior support engineer backed up by a seasoned team, ready to research your issue and provide a timely resolution.

Your SAP deployment is significantly customized or modified. Unlike the software publisher, we will support changes you’ve made to your software.

You are in the process of migrating from SAP to a new ERP application. Spinnaker Support is a smart choice to secure the stability of your SAP deployment and control costs during your migration.

You dislike forced upgrades, unwarranted migrations, or high-pressure sales tactics. Take control of the direction of your SAP application. You’ve made the strategic decision to sustain your on-premise system while you plan and act on your digital transformation and you know that SAP cloud might not be ready for years. Spinnaker Support will support your current version for as long as you want to run it.

Your enterprise is facing near-term cost pressures. Spinnaker Support can significantly reduce your annual support costs, enabling you to pocket or redirect funds to other priorities.

Imagine getting bug fixes when you need them, not when the vendor gets around to it. Imagine no hidden agendas to force a costly switch to the cloud. Imagine getting seasoned expertise, with an average of almost 15+ years experience, from the first contact to issue resolution. Now is the time to consider third-party services from Spinnaker Support.

When you report a SAP application-related issue, we will respond in minutes to resolve the issue. You get 7 x 24 x 365, follow-the-sun coverage from software engineers located in nine global support centers– we are always available.

Unlike the big software publishers, Spinnaker Support delivers personalized, one-to-one service. We assign a dedicated Account Support Lead (ASL) backed by a team of senior software development and system administration engineers who can address issues with even the most customized SAP deployments.

Many enterprises modify business applications to suit unique business process, data acquisition, and business insight requirements. Spinnaker Support’s “no sunset” policy ensures your SAP software will be covered, whether it is customized or not.

You gain timely, accurate global tax and regulatory updates – whether you’re under full or supplemental support. We continuously monitor updates to identify what you need to remain compliant. We deliver constant change management advice to help you develop and implement solutions to better mitigate risks. Updates are quality assured and cover federal and local reporting changes.

Spinnaker Support provides first-class payroll support for all SAP releases. We seamlessly integrate SAP application support with timely third-party tax provider information. Our payroll tax and regulatory support services have become increasingly adopted to help ensure compliance and to increase efficiencies.

Spinnaker Support’s standard software support includes a wide range of technology advisory. Our customers trust us to provide unbiased, full-stack advisory services that help their SAP applications run at peak performance, while remaining interoperable and secure. We support all customers through their digital innovation journeys from on-premise to hybrid to cloud.

We are ready to help you with questions about the application and database technology, such as error messages, performance problems, roles and rights, configurations, data loading, report writing, and change management.

Our worldwide team of SAP support and managed services experts collaborate to provide timely and innovative solutions from simpler software-related inquiries to complex technology questions.

Bug Break Fix Support

Global Tax and Regulatory Compliance

TechnologyAdvisory

Why Clients Switch to Spinnaker Support

Spinnaker Support’s customers embrace us as one of their most trusted business partners. It’s easy to see why. We provide a “no sunset” support policy, we always respect the intellectual property rights of others, and our processes are ISO 9001:2015 certified. We help them visualize a complete SAP environment - including strategy and roadmap.

Spinnaker Support infuses expert-level application and technology guidance as part of each service offering. These advisory capabilities help ensure that your SAP software applications remain effective for as long as you require. Spinnaker Support guidance covers important concerns:

• Interoperability – so that what you now have will work with what you might have

• Virtualization – for increased agility, with less workload, at an improved quality of service

• Cloud Integration & Migration – to help you capitalize on technology advancements

• Security & Vulnerability Management – so you get full stack security that is not dependent on late and often useless patches

• User Interface Support – so that you optimize user productivity

SAP Managed Services

Spinnaker Support engineers go above and beyond to resolve our issues in a timely manner. They provide customized support by knowing our SAP environment and I am able to reach an expert directly and quicker than our previous vendor support.” Peter Girgis, VP and CIO, Dunn-Edwards

Expert Technology Guidance

Application Management

• Manage, maintain, and continuously improve your application experience

• Keep your system running well

• Manage users, roles, and rights

• Manage organizational and financial structures for clean data recording and reporting

• Maintain system environments such as log les and tablespaces

• Measure and tune performance

Application Development

• Make your system do new things, particularly to the company or industry-specific needs

• Create and modify reports and dashboards

• Create alerts, notifications, and workflows

• Create and modify forms, data structures, and business logic

• Analyze and then design new or improved features

• Program, test and deploy new or improved features

• Ensure smooth integration of development output

Operational Performance

• Improve how your people and systems work together

• Improve business processes to increase efficiency and effectiveness

• Learn best practices to avoid or overcome issues related to SAP interoperability, security, cloud migration, and risk management

• Leverage a worldwide team of engineers and consultants with deep SAP domain and industry expertise that help you manage the effective rollout of process and system changes

Imagine getting extra help when you need it, how you need it. Imagine getting that help without getting locked into expensive, ever-expanding projects. Imagine getting that help from skilled staff who know your business and applications environment, from support and maintenance through to system improvements. Spinnaker Support’s range of tailored managed services are delivered as stand-alone or in concert with ongoing software support.

Customer Satisfaction exceeded 98%

in most recent survey

Service Quality

Speed of Response

Functional & Technical Knowledge

Follow-up to Drive Issue Resolution

Imagine: Now is the time to consider third-party SAP services

from Spinnaker Support.

Supported Industries Include:

• Chemicals and Pharmaceuticals

• Discrete Manufacturing

• Oil & Gas

• Mill Products

• Public Sector

• Retail & Consumer

...and more

Supported Technologies Include:

• ABAP

• SAP Enterprise Portal

• SAP NetWeaver

• Solution Manager

• XI/PI

…and more

Supported Product Areas Include:

• Analytics, including BI, BW, BusinessObjects

• Enterprise Resource Planning

• Customer Relationship Management

• Data Management

• Financial Management

• Human Capital Management, including Payroll

• Supply Chain Management

• Supplier Relationship Management

• Global Tax, Regulatory & Compliance

• Environmental, Health, & Safety ...over 130 products supported

Supported Versions:

• SAP Business Suite, including all versions of R/3

• ERP 6.0 and prior

• CRM, SCM, SRM 7.0 and all older versions

In Spinnaker Support we have precisely the right partner to ensure the ongoing stability of our SAP environment.” D + M Holdings

AboutSpinnaker Support is the leading global provider

of third-party support and managed services for Oracle

and SAP enterprise software products. Spinnaker Support clients

gain more comprehensive and responsive service, save an average of

62% on their support fees, and can remain on their current software release

indefinitely. They trust Spinnaker Support to keep their enterprise applications running

at peak performance and to help them navigate from on-premise to hybrid to cloud.

Spinnaker Support operates from nine regional operational centers located in

Denver, London, Moscow, Mumbai, Paris, Singapore, Seoul, Tel Aviv, and Tokyo.

Our award-winning blend of services span SAP, BusinessObjects, Oracle

E-Business Suite, JD Edwards, Siebel, Oracle Database, Oracle Technology

and Middleware products, Hyperion, Agile PLM, ATG/Endeca, and more. www.spinnakersupport.com