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Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

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Page 1: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •
Page 2: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

2 | York Solutions

Think IT Association

Mission: “To foster professional growth and development through the power of

networking and collaboration.”

• Think IT is a service of

• Think IT Association was founded in 2009. Each group meets regularly in an informal, roundtable format with a different member from the group facilitating each session.

• The IT Leadership group is designed for all levels of leaders within the IT space including: IT Managers, IT Directors, and VPs of IT within the Twin Cities.

• Additional Think IT Program:• 6 month leadership development course that is designed and led by IT executives from across the metro• Benefits Genesys Works-Twin Cities alumni through the Think IT Young Professionals Scholarship fund

• While there is no cost to be a member of Think IT, it is not FREE and we do ask that members invest their time and experience and be open to facilitating

Page 3: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

3 | York Solutions

B2E Update

For more information, contact: Silvia Hinton at [email protected] you are interested in participating on a panel, becoming a coach, or a mentor,

please let Anna or Rachel know!

A big thank you to the following companies who have hired our B2E students!

Page 4: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

4 | York Solutions

You’re Invited!

What: 3rd Annual Business of IT Awards Presented by York Solutions

When: Thursday, November 14th

4:00pm-6:00pm

Where: York Golf Club

Page 5: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

5 | York Solutions

Upcoming Meetings

• Friday, October 11th – SPG Meeting

• Topic: Applied Agile in Strategic Partnerships

• Location: U.S Bank | Richfield

• Facilitator: LuAnn Arnold, IT Program Manager Information Security at Medica

Wayne Arnold, IT Vendor Management, Indirect Sourcing and Procurement

• Friday, November 8th – ITL Meeting• More details to come!

Save the Date!

Page 6: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

6 | York Solutions

Who the hell do you think you are talking to?

A Discussion on Business Communication

Andy Bingenheimer, Senior Vice President – Financial Crimes Development at U.S. Bank

Page 7: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

7 | York Solutions

Introductions

Who Am I? Who are all of you?

• Business oriented technology leader

• Risk Management / Compliance / Financial Crimes

• Introvert

• Veracious Networker

• Avid Golfer

Development?

Infrastructure?

PMO?

QA?

Network?DBAs?

Sales???

BAs?

Page 8: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

8 | York Solutions

Disclaimer

Nothing we are going to talk about today can

compensate for preparation, strategy, vision, leadership, and

content.

These are not ‘tricks’. If you suck at your job, none of this really matters.

These are not ‘tricks’. If you suck at your job, none

of this really matters.

Page 9: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

9 | York Solutions

Executive Communication – Discussion Points• Content and technical knowledge is ‘table stakes’, but being right is not

enough

• What you say always matters, but in Executive level communications how you say it can start to matter more

• Executive Communication is a Life long pursuit; your CIOs likely work on this regularly

• Trust and Confidence are the foundation of a strong business relationship

• Understand your audience; stakeholder analysis matters

• Always be prepared with an external perspective

• Communicate in terms of business outcomes / value

Page 10: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

10 | York Solutions

Executive Communication – 4 Cs

Comfort

Practice, Practice, Practice. Consider a

coach. Use your network!!

Context

Know where your audience is coming

from (e.g. Finance, HR, ISS, etc.)

Content

Start high, be prepared to go deep. Use

pictures!!

Connection

Build the relationship WAY before you

‘need’ it. Replace ego with empathy.

Page 11: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

11 | York Solutions

Role Play

• Agile is awesome – we like it – you should like it too!!

Debrief…

Page 12: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

12 | York Solutions

Executive Communication - Fact or Fiction

• Don’t worry so much about your PowerPoint – nobody likes PowerPoint anyway

• Executives put their pants on the same way you do

• Analogies and story telling are effective ways to communicate technical topics

• Fake it til you make it is a sound strategy

• Executive communication is a process, not an event

• The Green Bay Packer will win the NFC Central this year!!

Page 13: Think IT Association · 9 | York Solutions Executive Communication –Discussion Points • Content and technical knowledge is ‘table stakes’, but being right is not enough •

Thank you to U.S. Bank for hosting and to Andy for facilitating!