top 100 organisations

BIG DATA &CUSTOMEREXPERIENCE

onalytica

keymore

influentialless

influential

top 100 network map

Oracle

forrester

OracleCX

IBMbigdata

Loyalty360

oraclesocial

Verint

customerthink

CXJourney

thebizcouch

SDL

KANASo�ware

Parature

InsideCXM

ConstellationRG

Capgemini

vovici

PretiumPress

CallCenterICMI

contactpro

TullioSiragusa

Fonolo

CXAlert

E2ECustExp

sdlinnovate

Teleperformance

decisionmgt

CMOAustralia

confirmit

IBMWatson

OracleAnalytics

sapcrm

SDLsocial

24_7_inc

TPDashboard

Empirix

SAPNorthAmerica

AccentureRetail

McK_MktgSales

keepify

WebhelpUK

Clarabridge

SDLlocalization

ideolonews

EngageCustomer

OracleLatam

loyaltyip

inContact

TSIACommunity

LiveOps

PeopleMetrics

SoCoCare

247intouch

ISpeakAnalytics

contactcenter

dbtrends

IBMAnalytics

MOTIVE_ALU

Liveworkstudio

NICE_Systems

airgatesolution

phoenix2life

DnBUS

ExtremeNetworks

Bre�2point0

biconnections

DopplERP

iQubemarketing

LoyaltyLab

TIBCOSpotfire

HPBVEx

criativia

OpinionLab

SentimentSymp

causata

PACEassociation

Microso�BI

OracleBelux

JaciCustmrRgrd

DigitalRootsCRM

TELUSint

OracleProfit

R_onR

RosenfeldMedia

just_b_nice

PRSANewPros

Enterasys

SYNNEX

So�wareAG

m3swea�

ORCLGoldenGate

Brand_Innovator

oracleinsurance

sdltridion

internetlabs

DataIntegrateanametrix

SAPSocialOD

TPMetrics

a�unity

how they stack up

PageRank Score (Normalized)

0 20 40 60 80 100NICE Enterprise

FonoloTullio Siragusa

Northridge GroupContact Professional

ICMIJP Saunders

Pretium SolutionsVerint VoCCapgemini

ConstellationRInside CXM

ParatureKANA So�ware

SDLTHEBIZCOUCH

CX Journey™CustomerThink

VerintOracle Social

Loyalty 360IBM big data

Oracle CXForrester Research

Oracle

top 100 list 1-25

Rank Twi�er Handle Name PageRank (Normalized)1 @Oracle Oracle 1002 @forrester Forrester Research 93.143 @OracleCX Oracle CX 63.84 @IBMbigdata IBM big data 48.295 @Loyalty360 Loyalty 360 48.056 @oraclesocial Oracle Social 37.547 @Verint Verint 35.248 @customerthink CustomerThink 29.799 @CXJourney CX Journey™ 29.48

10 @thebizcouch THEBIZCOUCH 25.511 @SDL SDL 19.2112 @KANASo�ware KANA So�ware 17.9313 @Parature Parature 17.0814 @InsideCXM Inside CXM 16.7815 @ConstellationRG ConstellationR 16.5616 @Capgemini Capgemini 15.8117 @vovici Verint VoC 15.4818 @PretiumPress Pretium Solutions 1419 @JPSaunders JP Saunders 13.9620 @CallCenterICMI ICMI 13.521 @contactpro Contact Professional 13.1722 @NorthridgeGroup Northridge Group 12.3823 @TullioSiragusa Tullio Siragusa 10.9324 @Fonolo Fonolo 9.9625 @NICE_Enterprise NICE Enterprise 9.6

top 100 list 26-50

Rank Twi�er Handle Name PageRank (Normalized)26 @CXAlert CXPro, LLC 9.4927 @E2ECustExp Accenture Sales & CX 9.3128 @sdlinnovate SDL Innovate 9.329 @Teleperformance Teleperformance 8.1930 @decisionmgt DecisionMgtSolutions 7.6531 @CMOAustralia CMOAustralia 7.6232 @confirmit Confirmit 7.433 @IBMWatson IBM Watson 7.3834 @OracleAnalytics Oracle Analytics 7.1935 @sapcrm SAP CRM 6.5636 @SDLsocial Social Intelligence 6.1837 @24_7_inc [24]7 6.1438 @qmatic Qmatic Group 5.4239 @TPDashboard Touchpoint Dashboard 5.3740 @Empirix Empirix 5.2241 @SAPNorthAmerica SAP North America 5.242 @AccentureRetail Accenture Retail 5.0543 @McK_MktgSales McKinsey Mktg&Sales 4.9844 @keepify Keepify 4.9845 @WebhelpUK Webhelp UK 4.9346 @Clarabridge Clarabridge 4.8547 @SDLlocalization SDL Localization 4.848 @ideolonews Ideolo 4.849 @EngageCustomer Engage Customer 4.6350 @OracleLatam Oracle Latinoamerica 4.48

top 100 list 51-75

Rank Twi�er Handle Name PageRank (Normalized)51 @loyaltyip LoyaltyIP 4.3952 @DServiceCloud DigitalServiceCloud 4.3553 @inContact inContact 4.1954 @TSIACommunity TSIA 4.0355 @LiveOps LiveOps 4.0356 @DialogueMkting Dialogue Marketing 4.0257 @PeopleMetrics PeopleMetrics 3.7558 @SoCoCare SoCoCare 3.7359 @247intouch 24-7 Intouch 3.5960 @SpeechTEK SpeechTEK 3.4461 @ISpeakAnalytics Accenture Analytics 3.3562 @USAN USAN 3.3363 @contactcenter Contact|Call Center 3.364 @dbtrends DBTA Magazine 3.265 @IBMAnalytics IBM Analytics 3.1666 @MOTIVE_ALU Motive (ALU) 3.1367 @OutsideinVOC Outsidein VOC 3.0368 @CitadelConnect CITADEL Systems 2.7969 @Liveworkstudio Livework 2.5770 @NICE_Systems NICE Systems Ltd. 2.5271 @WoMIbook Innovating Analytics 2.5172 @airgatesolution AirGate Team 2.5173 @phoenix2life phoenix2life 2.5174 @sapbcmCC SAP BCM 2.3675 @DnBUS Dun & Bradstreet 2.33

top 100 list 76-100

Rank Twi�er Handle Name PageRank (Normalized)76 @ExtremeNetworks Extreme Networks 2.377 @Bre�2point0 Bre�2point0 2.2978 @biconnections BIconnections 2.1279 @DopplERP DopplERP 2.0480 @iQubemarketing iQube 2.0481 @SYNTASACO SYNTASA™ 2.0382 @LoyaltyLab TIBCO Loyalty Lab 2.0383 @TIBCOSpotfire TIBCO Spotfire 2.0384 @HPBVEx Biz Value Exchange 2.0285 @criativia Criativia 1.9886 @Oracle_France Oracle France 1.9887 @OpinionLab OpinionLab 1.9588 @WinnersCRM Winners CRM 1.8789 @SentimentSymp Sentiment Symposium 1.8790 @causata Causata 1.891 @PACEassociation PACE 1.7992 @2mares 2MARES 1.7993 @Microso�BI Microso� BI 1.7694 @OracleBelux Oracle BeLux 1.7695 @JaciCustmrRgrd CustomerRegard 1.7396 @PRFT_Oracle Perficient & Oracle 1.797 @TELUSint TELUS International 1.6698 @DigitalRootsCRM Digital Roots 1.6699 @OracleProfit Profit Online 1.65100 @score_buddy Scorebuddy 1.64

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