GET ME HOME. KEEP ME HOME

There’s no place like

...home

That’s why we

help keep your

patients there

…and what that means for your patients

Discover how Nutricia Homeward can

make your patients’ lives easier…

2016Nutricia

HomewardConnections

2014Text ahead

Multiple user access for Homeward Online

2012Nutricia

Homeward Onlinefor patients

2011Customer Service Excellence award

2010Nutricia Nurse

Careline

2009Nutricia Connect

available

1997Nutricia Homeward

launched

2008Charter Mark awarded again

2000First dedicated

home enteral nursing service

2001First specific

paediatric service

2002First electronic

patient registrationsystem

2003The only non-NHS

service awarded the Charter Mark

2004First specialised

support service for care homes

2006Charter Mark awarded again

Our heritage of innovation in home support services…

…means that your patients receive the best personalised care possible

Nutricia Homeward leads the way with comprehensive support for over 26,000 tube-fed patients to help facilitate successful

hospital discharge and minimise hospital re-admissions*

GET ME HOME. KEEP ME HOME

* Nutricia Homeward Nursing Service Data on file, 2015. 4,794 in hospital tube feed training events undertaken within 48 hours of referral to speed up hospital discharge.

4 5

I N H O S P I TA L

Discharge Support:Nutricia Homeward supports the rapid and safe transfer of patients from hospital to home.

Nutricia Homeward makes this easy for you by:

• Fast, flexible hospital ordering

• Managing home deliveries

• Providing rapid discharge training for patients and carers

• Training healthcare professionals

• Providing patient-friendly support literature

• No additional VAT exemption forms

• Robust pump management

Nutricia Homeward Connections:Nutricia Homeward Connections provides a safe, secure and easy way to register, view and manage your patient’s enteral feeding journey online.

To support a timely discharge from hospital, Nutricia Homeward Connections provides you with an intuitive user experience that allows:

• Fast access

• Secure patient registration

• Easy-to-access product information

• Auto-creation of letters

• Cross boundary facilitation

Ongoing support includes access to real-time patient information, which allows:

• Review of electronic patient records

• Ability to view all Nutricia Homeward nursing activity, clinical interventions and deliveries

• Easy to run management reports

Comprehensive support wherever patients are on their enteral feeding journey

Nearly 5,000

discharge

training events

in 2015

Nursing Service

Out of HoursAdvice Line

PatientCoordinators

DeliveryService

OrderingOnline

Nutricia HomewardConnections

Discharge Support

Holiday Service

PharmacyService

Nutricia Homeward helps facilitate safe and quick hospital discharges to reduce hospital costs*

* Nutricia Homeward Nursing Service Data on file, 2015. 4,794 in hospital tube feed training events undertaken within 48 hours of referral to speed up hospital discharge.

76

AT H O M E

Nutricia Homeward Nursing Service:With over 100 Enteral Nurse Specialists, Nutricia Homeward is committed to providing the skills and reassurance to help patients manage home enteral feeding and stay out of hospital:

• Enteral Nurse Specialists provide training to support safe and

efficient hospital discharges*

• The bespoke nursing service provides regular patient reviews

and troubleshooting advice with the aim to help prevent

hospital re-admissions

• All nurses are NMC registered, DBS checked, CQC credited and

work to robust clinical governance and evidence-based policies

• Feeding tube changes and stoma assessment are all managed in

the community where appropriate

• All nursing activity and patient interventions are logged and can

be viewed electronically

Nutricia Homeward Out of Hours Advice Line:

• Available 24 hours a day, 7 days a week

• Manned by qualified nurses

AT H O M E

Nutricia Homeward Patient Coordinators:Nutricia Homeward Patient Coordinators work in dedicated teams to:

• Provide a consistent point of contact for patients, carers and

healthcare professionals

• Liaise with GP practices to manage monthly prescriptions

• Complete monthly care calls with patients to check stock levels

to help minimise wastage and save money for the NHS

Nutricia Homeward Delivery Service:

• Feed supplies and equipment are delivered directly to your

patient’s door

• All Nutricia delivery drivers carry ID, are DBS checked and

have received specialist training to understand enteral feeding.

Anything unusual is reported to the managing healthcare

professional

• If required, drivers will carry heavy boxes into the home and

rotate stock

• Nutricia Homeward also offers a Text Ahead reminder service –

one text is sent the day before the delivery and a second one an

hour before the delivery to give patients increased freedom and

flexibility

Ordering Online:

www.nutriciahomeward.co.ukPatients can complete their stock check and place their order online at their convenience.

The Nutricia Homeward Nursing Service adheres to current best practice to help improve safety and enhance patient experience.

The services provided aim to prevent hospital re-admissions and improve patient care**

Over 43,000

nurse visits

in a year

GET ME HOME. KEEP ME HOME

* Nutricia Homeward Nursing Service Data on file, 2015. 4,794 in hospital tube feed training events undertaken within 48 hours of referral to speed up hospital discharge.

** Nutricia Homeward Nurse Data on file, 2015. In-hospital and at home tube feed training and support.

8 9

AT H O M E

Nutricia Homeward Pharmacy:The Nutricia Homeward Pharmacy team processes all prescriptions using scanning technology, which optimises safety and minimises risk.

The Nutricia Homeward Pharmacy is registered with the General Pharmaceutical Council (GPhC) and operates under professionally and nationally agreed protocols.

Nutricia Homeward Holiday Service:Nutricia Homeward helps to enhance patients’ lives by offering advice and support for enterally fed patients who are planning a holiday in the UK or abroad.

Additional Services:Nutricia Homeward provides literature and support materials in audio, large print and different languages meaning we can meet all patients’ needs.

A telephone translation service is also available.

…makes patients’ lives easier and helps them to be nutritionally

independent at homeNutricia Homeward’s innovative support gives patients greater

independence to manage their enteral feeding at home

Extensive support, training and educational materials, based on patient and healthcare professional feedback, help patients

to achieve the best outcomes

Our range of materials for patients…

Over 300 patients supported

with travel arrangements

in 2015

GET ME HOME. KEEP ME HOME10 11

• Innovative support throughout the

patient’s enteral feeding journey

supports efficiencies in the NHS

• The Nutricia Homeward Nursing

Service helps to improve safety,

enhance patient experience and

reduces hospital re-admissions*

• Extensive and practical support,

training and educational materials

help patients to achieve the

best outcomes

Nutricia Homeward’s comprehensive support is dedicated to making patients’ lives easier:

GET ME HOME. KEEP ME HOME

* Nutricia Homeward Nursing Service Data on file, 2015.

In hospital and at home tube feed training and support.

Nutricia Advanced Medical Nutrition, White Horse Business Park, Trowbridge, Wiltshire, BA14 OXQ

SCC3166-01/17