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…THERE WAS A WONDROUS LIBRARY
NOT JUST A
SIMPLE
REPOSITORY
FOR BOOKS
BUT A VIBRANT
COMMUNITY SPACE
WITH LIFELONG LEARNING
FOR ALL AGES
OVER 1,000
PROGRAMS A YEARFinance
Health
Job skills
Fun!
A TRUSTED
THIRD SPACE
Office
STICKER PRICE PER RESIDENT?
$1.63 A MONTH
OR
HOW?
PEOPLE POWER!
KNOWLEDGE-SHARING
CROWDSOURCING
ONE ON ONE
WITH AN EXPERT
STAFF EXPERTS COMMUNITY
EXPERTS
SUBJECT EXPERTS
COLLABORATIVE EXPERTISE
IT WORKS!
STAFF
SKILLS
COMMUNITY
AGENCIES
KNOWLEDGE
SHARING WITH
SUBJECT EXPERTS
GROUPS
&
CLUBS
SO ANY LIBRARY GETS A
BIG BANGfor a very
small buck
Assessment of: Questions to ask:
Necessity What informational needs can be addressed by programs?
What are the known values of the proposed program?
What are the goals of the proposed program?
What criteria will be used to select one program over another?
What would be the indices that prove a program has been impactful?
Scalability What professional skills and competencies are needed to create the program?
What level of staff resources will go into program design?
Who will initiate the program?
How will the program be underwritten – both short and long term?
Sustainability What level of staff resources will be expended on ongoing program management?
How can community collaborations strengthen program longevity?
What partnerships will be most suitable for program type?
Can volunteers play a relevant role in program maintenance?
ASSESSMENT
Adapted from forthcoming REFERENCE AND INFORMATION SERVICES: AN INTRODUCTION, 4TH ed. By Kay Ann Cassell and Uma Hiremath
• Attendance
• Engagement in topic - Q & A /length of discussion
• Repeat visits
• Follow-up/increasing audiences for similar programs
• Social media chatter or direct feedback
• Observation
• Surveys
• Embedded participants who can report back
• Comment forms
EVALUATION
Adapted from forthcoming REFERENCE AND INFORMATION SERVICES: AN INTRODUCTION, 4TH ed. By Kay Ann Cassell and Uma Hiremath
And the good people of every town
can live a LIFE OF LEARNING…
Image from THE PAPER BAG PRINCESS by Robert Munsch
Uma Hiremath
Ames Free Library
Easton, MA 02356, USA
June 2017
Ester Omella14 June 2017
Impact EvaluationTechnology Empowerment +55
Municipal Libraries Network
Province of Barcelona
311 municipalities5,552,050
inhabitants
MLN, LSMO, EVALUATION, PROVINCE OF BARCELONA
Photo
bibliotecavirtual.diba.cat
Library operation services
Library creation and improvement services
Virtual Library
Photo
MLN, LSMO, EVALUATION, PROVINCE OF BARCELONA
*LSMO = Library Services Management Office
Mobile libraries
MLN, LSMO, EVALUATION, PROVINCE OF BARCELONA
225 Libraries + 10 mobile libraries
www.diba.cat/es/web/biblioteques
Operatingcost
15,75€/inhab.
Population with a
library card2.686.201
Visits34.181.848
Activities22.282
Loans11.468.948
BibDATA. Statistical data from the MLN
Support for evaluation and quality
Balanced Scorecards, Quality Circles
User surveys and studies to promote new services
Service menus
MLN, LSMO, EVALUATION, PROVINCE OF BARCELONA
28
Social value: benefits for society
Ind
ivid
ual
pe
rsp
ect
ive
Co
mm
un
ity pe
rspe
ctive
MLN, LSMO, EVALUATION, PROVINCE OF BARCELONA
+55 technology empowermentcourses
Easy reading clubs
IMPACT EVALUATION +55 TECHNOLOGY EMPOWERMENT COURSES
To bring information and communication technologies (ICT) closer to people, especially the over-55s, and reduce the so-called digital divide.
IMPACT EVALUATION +55 TECHNOLOGY EMPOWERMENT COURSES
Digital empowerment workshops to show people how to use tablets and smart phones (3 4-hour modules).
2016
Purpose
How?
When?
Social value: benefits for societyWhat are the workshops?
+55 digital empowerment workshops
IMPACT EVALUATION +55 TECHNOLOGY EMPOWERMENT COURSES
Enhance skills to create
new links in the community
positive impact on depression
and loneliness and satisfaction with life
Why?
IMPACT EVALUATION +55 TECHNOLOGY EMPOWERMENT COURSES
Methodology
Candidates
The significant outcomes aremeasured in both groups
The candidates are dividedinto two groups, selected in
a draw
INTERVENTION
Results
IMPACT EVALUATION +55 TECHNOLOGY EMPOWERMENT COURSES
+improve communication of results and benefits
IMPACT EVALUATION +55 TECHNOLOGY EMPOWERMENT COURSES
+Feasible from a network perspective, difficult for each library
+share good practices in impact assessment
+communication+specialisation
And networking
Reflection and challenges
Authors of the assessment, Catalan Institute for the Evaluation of Public Policies, Ivàlua:• Ramon Sabes-Figuera• Óscar Ferré • David Casado
Work and coordination team, Barcelona Provincial Council:• Sara Álvarez, Planning and Evaluation Service• Aleix Ballús, Library Services Management Office• Toni Feliu, Library Services Management Office• Ester Omella, Library Services Management Office • Andreu Orte, Planning and Evaluation Service• Esperanza Paños, Library Services Management Office • Samuel Sabio, Library Services Management Office
IMPACT EVALUATION +55 TECHNOLOGY EMPOWERMENT COURSES
Work team
PROVISIONAL
PRACTICE(try, learn, try again)
(nothing’s set in stone)
how do we move from a
transactions based
business to a relations
based business?
map of brooklyn(s)
1. Data for decision making
Building new skills and competencies
Supporting collaboration across
departments and branches
Expanding our tolerance for risk
Signaling change
Digital meetsphysicalAnna-Maria Soininvaara
Digitalizationconfuses both thecustomers and thedecision makers.
61
Is the library for the books…
…or is the library for the customers?
62
63
In the planning process of Oodi, digital services and signs have beencarefully considered together with the customers too.
64
The customer finds the digital services outside of the library space. Inside the library the digital services are first seen in the signs. The info screens of
Oodi are mostly used as guide signs.
65
The main services, i.e. lending and information services, have beenavailable as digital versions for a long time.
66
In lending machines, digital and physical services have for long met in a simple way.
67
At the moment, we aim to find robotics and AI solutions in fourcategories: logistics, information services, recommendations and
children’s services
In logistics, robotics can bring huge savings. On the other hand, we aretrying to find software that involves AI elements: smart technology and the
ability to learn.68
69
An information service robot or program can ease open access to government data. The location of Oodi opposite to the parliament house
underlines the importance of these services.
70
In the recommendation services digitality and the usage of big data areessential. However, these services need to be organized in a way that truly
meets the customers needs instead of just offering the same content for everyone.
71
In children’s services a robot may be cute but the purpose needs to be to tempt the child to focus on something that requires concentration, like
reading.
72
Robotics and digital devices as learning tools
73
How are e-materials visible in physical spaces?
74
The inner spaces of Oodi are planned with the help of VR application
75
The work itself is changing: the library staff helps customers to use thedigital material, but some of them still prefer the good old print!
76
Can mobile applications replace the human – new self service?
With building technology and IoT, everything can be observed and controlled
78
Booking spaces or other resources links the digital to the physical.
79
The biggest challenge is to get the decision makers to understand thedigital world and the new role of libraries…
WHAT WOULD A
WORLD WITHOUT
LIBRARIES LOOK
LIKE?
LET’S NOT JUST TELL
PEOPLE HOW
LIBRARIES HAVE
CHANGED.
LET’S SHOW THEM.
IF YOU DON’T TELL YOUR
STORY, SOMEONE ELSE
WILL.
Sept. 10-16, 2017
Sept. 10-16, 2017
#getOTL
WE NEED OUR
COMMUNITIES,
OUR COMMUNITIES
NEED US
#getOTL
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