Therapeutic Communication: Documenting, Reporting and Conferring

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Documenting, Reporting and ConferringPrepared By: Princess Celmea S. Aspuria

Document

A written or printed paper that bears the original, official, or legal form of something and can be used to furnish decisive evidence or information.

Nursing Documentation

Accurate documentation of patient symptoms and observations is critical to proper treatment and recovery. Entries written on a patient's medical record are a written, legal, permanent document.

Nursing Documentation

If documentation is poorly or inaccurately entered into a medical record, patient may receive improper or potentially harmful care.

Nursing Documentation

What you document as fact in a medical record, is directly used by physicians, nurses, and physician assistants to plan, implement, and evaluate their patient's course of treatment.

Reporting

To make or present an often official, formal, or regular account of. To relate or tell about; present: report one's findings.

Conferring

To hold or take part in a conference or consult together

Case

Philippe Baron

Philippe is a 52-year-old man being discharged from the out patient surgery department after undergoing a colonoscopy for removal of three polyps. He will be going home with his wife who is a nurse, and they both require discharge teaching.

Focusing on Blended Skills

Cognitive Skills

Knowledge of colonoscopy as a diagnostic measure and need for follow-up Ability to incorporate knowledge of potential post-colonoscopy complications when developing a discharge teaching plan

Technical Skills

Strong assessment skills to identify potential risk factors that may affect a patients care

Interpersonal Skills

Strong interpersonal skills to establish a trusting nurse-patient relationship grounded in responsible caring Ability to communicate to patients, their families and professional caregivers a greater concern about the patient and his or her well-being that about rote documentation of the plan of care

Interpersonal Skills

Ability to demonstrate that what matters is communicating the plan of care so that coordination of care is achieved Ability to establish collaborative respectful relationships with healthteam members to promote quality care

Interpersonal Skills

Ability to demonstrate respect for the patients human dignity and autonomy throughout the patients care

Ethical and Legal Skills

Ability to incorporate ethical and legal principles that guide decision making related to a patient needing discharge teaching

Dialogue

Nurse: Good morning Mr. and Mrs. Baron. Mr. Baron and Mrs. Baron: Good morning nurse.

Nurse: Mr. Baron, how are you feeling today? Mr. Baron: I still feel quite sleepy, but Im excited to go home already!

Nurse: Well of course, Sir, you will be discharged from the hospital today. But before that, we have to focus first on your discharge teaching, along with Mrs. Baron. Undergoing colonoscopy also needs proper management after the procedure.

Mr. Baron: I see. Well, Id be happy to hear your teaching. Mrs. Baron: Yes. Wed be glad to listen to your discharge teaching right away.

Nurse: First of all, Mr. Baron is not allowed to drive on his way home. He will still be drowsy from the medication given to him during the procedure. Mrs. Baron: Oh yes, thats right. That means Ill be driving us home honey. (Looks at Mr. Baron) Mr. Baron: (looks at wife) Okay dear. (Looks at nurse) Go on nurse, continue.

Nurse: You must also not drink alcohol or make any important decisions until after tomorrow. This is because it takes some time for the medication to work its way through your system.

Nurse: Alcohol in combination with any sedation you may have received is likely to make you much more sleepy than usual. Mr. Baron and Mrs. Baron: (nods)

Nurse: You may resume your normal diet as well as your normal daily activities. Mrs. Baron: How about his medications?

Nurse: We advise against taking aspirin or anti-inflammatory drugs in any form for the next week. You may take stool softeners and bran but do not take strong laxatives. Mr. Baron: How about my stool, nurse? Would the procedure done to me have any effect on that?

Nurse: Your colon has been completely emptied and you should not expect necessarily to start to have normal bowel function for two to three days. Bowel actions after that should rapidly return to normal. Mrs. Baron: How about the things that we should watch out for?

Nurse: When there is severe pain or vomiting, passage or vomiting of blood, and temperature greater than 38 degrees, please report it to your doctor immediately.

Nurse: However you may also experience gaseous discomfort. It is normal and expected after the procedure. Passing flatus and belching is encouraged. Bending your knees while lying down may help relieve the flatus.

Nurse: You may also develop a lump or redness at the site of where medication was administered during the procedure. Apply a warm compress to the area and call your physician in 24 hours if the situation has not improved. That would be all Mr. and Mrs. Baron. Are there any questions you would like to ask?

Mr. Baron: None. Thank you Mrs. Baron: Thank you, nurse. Ill keep those things in mind. Nurse: Thank you Mr. and Mrs. Baron. Take care on your way home. Have a great day!

Thank You!