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Theories of Major Theories of Major Contributors to Contributors to
Quality Quality
Presented by Dr. Joan BurtnerPresented by Dr. Joan BurtnerCertified Quality Engineer Certified Quality Engineer
Associate Professor ofAssociate Professor ofIndustrial Engineering and Industrial Industrial Engineering and Industrial
ManagementManagementMercer UniversityMercer University
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 22
Quality Time LineQuality Time Line
1875 – Taylorism – (Scientific Management)
1925– Shewhart– Statistical approach– Process variation
1930– Dodge and Romig– Acceptance Sampling
1950– Deming– Top Management Responsibility– Statistically-based approach to quality
1980– US industrial leaders begin to embrace quality– Deming and Taguchi– Push quality upstream into engineering design
2000– Institutionalizing Quality– Global marketplace
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 33
W. Edwards DemingW. Edwards Deming
1950’s - 1990’s “Best known quality expert in the
world” (Besterfield text) Deming’s Fourteen Points Deming Cycle Seven Deadly Diseases Out of the Crisis
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 44
Joseph JuranJoseph Juran
1950’s - 1990’s Engineer, Univ. Professor, Consultant Juran’s Quality Handbook Managerial Breakthrough Juran Trilogy
Planning Control Improvement
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 55
Walter ShewhartWalter Shewhart
Promoted quality in the 1930’s “Father of Statistical Quality Control” Economic Control of Quality of
Manufactured Product 1931 Control Charts Assignable / chance causes of
variation Plan – Do – Check – Act (PDCA)
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 66
Philip CrosbyPhilip Crosby
1970’s - 1980’s Quality is Conformance to
Requirements Slogans
– Zero Defects– Do it right the first time
Quality is Free (1979) Quality without Tears (1984) 14 Steps for Improvement
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 77
Genichi TaguchiGenichi Taguchi
1960’s - 1990’s Taguchi Loss Function (combines
cost, target, and variation into one metric)
Design of Experiments (modified) Robust Design (parameters and
tolerances) Quality as Loss to Society
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 88
Armand FeigenbaumArmand Feigenbaum
1950’s - 1980’s Quality Control: Principles, Practice,
and Administration (1961) (1961) Reissued as Total Quality Control
(1991) Quality is a Way of Managing Organizational Impact of Quality
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 99
Kaoru IshikawaKaoru Ishikawa
1950’s – 1980’s Guide to Quality Control (1982) What is Total Quality Control? The
Japanese Way Quality Circles (work groups and
supervisors trained in SPC concepts)
Cause-and-Effect Diagram
IDM 355 Fall 2011IDM 355 Fall 2011 Dr. Joan Burtner, Associate Professor of Industrial EngineeringDr. Joan Burtner, Associate Professor of Industrial Engineering Slide Slide 1010
Contact InformationContact Information
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Mercer University School of Mercer University School of Engineering Engineering
1400 Coleman Avenue 1400 Coleman Avenue
Macon, GAMacon, GA Phone: (478) 301- 4127Phone: (478) 301- 4127
