The Use of RFID

Tuesday 6th October 2009

Omar Ali

v1.00

South East Partnership Meeting

2

Self-Service - Benefits• Improved customer service• Added value from staff activities• Improved stock circulation• Changes in the way the library space is used

Barcode Self-service• Barcode achieves approx 30-40% adoption• Barcode is single item transactions

RFID Self-service• RFID achieves 90+% issue• Multiple item processing• More intuitive, easier for patrons

RFID Self-Service Library Solutions

Meeting Library Service Objectives

3

Intuitive, simple and accessible system

•Proven Self-Service in excess of 95%

•Choice of payment options

•Faster transactions – reduced queuing

Increased effectiveness of staff operations

•Less manual handling, more rewarding

Accurate, efficient stock management processes

•Improved circulation and increased stock issues

•Improved management reporting

Better utilisation of library buildings

• Space Planning & Control

Excellence in customer service

4

• smartServe: 100% read from dedicated read aperture• Accessibility: DDA

• improved customer service

• Proven self-service > 90% QMU Edinburgh Huddersfield Blackpool Fylde RHU

Cardiff University

• Release staff time: delivering customer focused services

• Proven ability to deliver against KPIs – Huddersfield – Issues Vs Nos student • Proven functionality with all LMS – SIP2 compliancy

• Tag Apply – Simple Process – Quick – Receipting of Stock from Book suppliers

Intellident Smart Library Solution

RFID Self-Service: System Benefits

Security Solution

smartGate

• Slim line modern design

• Effective detection of all items

• Integrated audible and visual alarms

• Links to CCTV, lockable barriers

• DDA accessibility

smartGate Manager

• Software solution linked to security gates

• Alert at staff desk highlighted author/title information when gates alarm

• Audit report of items removed where security active

• Enhancing Stock Inventory system

Stock Management Handheld Generation 2

Library Handheld Terminal• Single integrated, lightweight design with flexible antenna, for ease of use

• Proven functionality: Inventory and search and seek operations

• Barcode Reader for Tag Apply function

• Proven integration with LMS

• Ease of finding items – time savings

• Quality of catalogue – Improved and managed easily

• Example Return on Investment

• Ability to Process 2000 items per hour in inventory or search and seek

• report of 248 “grubby” stock items, 148 were found on the shelves in just 1 ½ hours

New & Recent Developments

7

smartAdmin Pro “Live”

• Web based remote management tool

• Status and transaction monitoring, statistical reporting, configuration

• Remote diagnostics and software upgrades by Intellident

smartBlade – On-Shelf Stock Management (smartBlade) “Live Pilot”

• Flexible deployment on existing shelves`• Instant inventory

• Potential for innovative staff and patron services

smartReader – Box Reader ( Pilot date TBC - Trafford Libraries)

• Reliable reading of 50 items within a box

• Improved accuracy and efficiency for back office applications

• Potential to tie into automated stock receipting

8

Other Developments

Biometrics

Cashless Vending

• High security • Cost saving, No cards to replace• Tighter Control in shared Libraries• Convenient & Simple • No Data Protection issues

• Demand growing for cashless campus• RFID Self service optional solution• Uses sector within card to identify user• Faster payment / Auditing for finance• Multi Use card

ISO 28560

• Due for publication December 2009

• National Profile – barcode, set information and library identifier only

• Optional addition data elements – not recommended

• Intellident sit on BIC / CILIP Committee

• Committed to adopting standard upon ratification

• Seamless migration strategy

Self-Service: Example of Key Improvements

10

Dealing with users enquiries

Managing resources such as books journals and websites, efficiently

Managing buildings, furniture and equipment Managing staff, - day-to-day, recruitment and selection, appraisals, disciplinary training and development

Managing budgets tighter with Improved control

Maintaining relationships with external bodies, such as suppliers

Contributing to academic course development and liaising with academic departments

Creating, updating and managing information resources - both electronic and printed;

Selecting, acquiring and cataloguing information using library and information service effectivelyAssisting researchers with literature searches using databases, printed resources and the internet

Delivering information and learning skills courses for students and staff

Contribution to the development of strategic plans for library and information resources

Participation in professional groups & networks

Rewarding and satisfying environment for team work

Rapid improvement in customer service delivery and satisfaction

Key Areas When Purchasing

Remember to

• Engage with the reference sites to understand their experience • Identify: Trained & Experienced RFID and dedicated Personnel that can

provide the support and experience for the project deployment and Implementation

• Use framework to provide quick reference and tender documentation : be clear on what is required, for delivery of  the best possible and cost effective solution

Look Out For

• Service contracts that use contractors to support the main contract

• Reliability of systems, Down time and Service response figures• Future Proofing potential, ie: adding value to your investment, to be

innovative and capable of supporting new standards and developments

11

12

450

Copies of this presentation are available please email

Omar Ali o.ali@intellident.co.uk

Or call07824 845 926

13

www.Intellident.co.uk/library

Intellident library solutions.Making libraries accessible for everyone.