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8/9/2019 The South Australian Small Business Statement
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The South Australian
Small Business StatementA DYNAMIC AND SUSTAINABLE FUTURE
FOR SMALL BUSINESS
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The South Australian Government acknowledges the essential role played by small business
in a sustainable, prosperous economy and a vibrant community.
The South Australian Government is committed to:
• nurturing and encouraging well-planned start-up businesses;
• supporting the growth, employment and export capabilities of small businesses;
• integrating small businesses in the digital economy; and
• monitoring and reacting positively to the circumstances in which small
businesses operate.
The South Australian Government will:
• create the most supportive business environment in Australia for small business;
• continue to invest in world-class infrastructure;
• encourage innovative new thinking and technologies;
• deliver the most up-to-date business advice, information, education and skills
development through Business Enterprise Centres (BECs) and Regional Development
Australia (SA) networks;
• foster awareness of the opportunities provided by the digital economy;
• work closely with the Business Development Council (BDC), industry associations,
boards and stakeholder groups to advance the cause of small business;
• maximise opportunities for small business in priority projects; and
• improve the information flow between government and small business.
A D Y N A M I C A N D S U S T A I N A B L E F U T U R E F O R S M A L L B U S I N E S S 1
South Australian
Government Overview
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A D Y N A M I C A N D S U S T A I N A B L E F U T U R E F O R S M A L L B U S I N E S S2
CONTENTS
South Australian Government Overview 1
A Message from the Premier 3
A Message from the Minister for Small Business 4
A Message from the Chair of the Business Development Council 5
Introduction 6
Small Business in South Australia 7
Small Business and Government 13
Communicating with Small Business 13
Responsive to Small Business Needs 15
Current Government Support 26
Looking to the Future 41
A Vision for Small Business 42
Appendix 1 43
Appendix 2 44
Appendix 3 45
Further information 48
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A dynamic and sustainable small business sector is crucial to the ongoing prosperity of South
Australia’s economy. That is why the South Australian Government remains strongly committed
to establishing and supporting initiatives that help ensure our small businesses continue to be
forward-looking as well as resilient.
Since coming to office in 2002, we have created a more competitive business environment
by slashing red tape, reducing payroll tax and offering a range of advisory, marketing and
training services.
We also recognise there are issues of specific importance to people who operate and are
employed in family businesses, and we have acted to support them. For example, Dr Dennis Jaffe,
a world expert in family business, was brought to Adelaide as part of our "Thinkers in Residence"
program. As a result of his work, we have appointed a Family Business Development Manager
to raise awareness of the importance of family businesses and the specific challenges they face.
Training courses and broad support for family businesses and those who advise them are
also available.
An increasingly globalised market, rapid technological advances and an ageing workforce are
among factors that affect small businesses. At the same time, the internet and mobile
communications are eradicating traditional market boundaries, meaning innovative business
operators can now compete in any industry, anywhere in the world.
The Government is committed to working with our small business sector to ensure we respond to
these changing circumstances.
The recent global economic crisis underscored the importance of embracing sound and practical
policy, strong partnerships between industry and government, and a proactive approach to change.
The South Australian Government and organisations working to assist the small business
sector are adopting that collaborative approach, through agencies such as the Business
Development Council.
The Council called for a Small Business Statement that outlines the
activities the Government has put in place to foster a supportive
small business climate, and it made significant contributions towards
its production.
The South Australian Government looks forward to continuing our close
working relationship with this vitally important sector that generates jobs
and sustains so many families and communities, in order to help it meet
the challenges of today and the future.
MIKE RANN
Premier of South Australia
Minister for Economic Development
OUR GOVERNMENT IS COMMITTED TO ENSURING SOUTH AUSTRALIA IS THE MOST
FORWARD-LOOKING, RESILIENT, DYNAMIC AND SUSTAINABLE “SMALL BUSINESS” STATE
IN AUSTRALIA.
Message from the Premier
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The Small Business Statement encapsulates the State Government’s commitment to providing
the most supportive business environment in Australia in which small business may grow and
prosper. It recognises small business as a significant contributor to the State’s economic, social
and regional development, and as a major driver of South Australia’s economic success.
As specified in South Australia’s Strategic Plan, the South Australian Government aims to
make South Australia the most competitive place in Australia and New Zealand in which to invest
or operate a business. We are well on the way to achieving this goal, as independent
assessments demonstrate:
• Adelaide is the most cost-competitive city for business in Australia and the third
most cost-competitive in the world in its population bracket (KPMG 2008 Competitive Alternatives Survey) .
• South Australia was the first State to mandate the use of the Business Cost Calculator to
identify and quantify compliance costs to businesses of new regulations.
• Despite the global economic downturn, South Australia has retained its AAA credit rating
from Standard & Poor’s and Moodys, enabling it to finance world-class infrastructure projects.
• South Australian land and construction, property and labour costs are internationally
competitive and together represent great economic value – making the State a superior
location in which to do business.
With a strong commitment from the State Government and innovative
leadership from industry, South Australia will have a businessenvironment in which small businesses can achieve their potential.
I look forward to working with all small businesses to ensure this
may occur.
PAUL HOLLOWAY
Minister for Small Business
THE STATE GOVERNMENT WORKS WITH SMALL BUSINESS TO IDENTIFY AND RESPOND TO
EMERGING OPPORTUNITIES.
Message from the
Minister for Small Business
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On behalf of South Australia’s small-business operators, the Business Development Council (BDC)
is proud to endorse this Small Business Statement .
This document provides a formal recognition of the value of small business and reflects the
enormous contribution of the sector to the South Australian economy.
The BDC represents a wide range of small businesses operating in many sectors of the economy.
It is passionate about small business in South Australia and through its role as an advisory policy
body seeks to address issues of concern to small business.
The most pressing concern in recent times has been the challenge posed by the global financial
crisis (GFC). The State Government has listened to the needs of small business and providedassistance in response to the economic downturn. Of particular note has been the additional
support – in the form of information and advice – available to those small-business operators
looking for help in managing financial, management and personal issues related to the unexpected
economic conditions.
The continuation of sound policy settings and the introduction of initiatives as they are deemed
necessary will ensure that South Australian businesses are ready to capitalise on those
opportunities that will emerge as the world recovers.
The infrastructure projects planned and underway and anticipated growth in sectors such as mining,
defence, cleantech, advanced manufacturing, knowledge-intensive services and bio-innovation
point to a bright future for small business in this State.
The BDC will continue to work with all small business stakeholders in
South Australia to advance the cause of small business here in South
Australia – a State where great people run great businesses doing
great things.
We welcome the Small Business Statement and thank the State
Government for listening to and engaging with us as we all work to
promote small business in South Australia.
PHILIP SIMS
Chair
Business Development Council
Message from the Chair of
the Business Development Council
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Introduction
The changing business environment requires that the South Australian Government monitor
closely, and be prepared to revise quickly, the policies and programs it has in place to support and
develop the small-business sector.
In September 2008, the Minister for Small Business announced that the State Government would
frame a “Small Business Statement” to recognise the vital role small business plays in South
Australia’s economic and community prosperity.
This Statement provides a framework for government agencies and small business to respond
effectively to the diverse concerns of the sector and its members, and outlines Government’s
commitment to create a dynamic and viable small-business sector.
The State’s small-business community has provided significant input into the Statement , the
content of which has been guided by the South Australian Strategic Plan (SASP) and the Economic
Development Board’s (EDB) 2009 Economic Statement: South Australia’s Prospects for Growth.
A viable small business sector will contribute to the six SASP objectives – Growing Prosperity;
Improving Wellbeing; Attaining Sustainability; Fostering Creativity; Building Communities and
Expanding Opportunity – and related targets.
The economic and social impacts of the global economic downturn are still working their way
through the local, national and international economies and affecting the way small business
operates. Despite the uncertainty, the EDB has predicted a bright future for South Australia,
suggesting it is better placed than other States to emerge from the downturn in a strong position.
The South Australian Government will continue to monitor the impacts and refine or adapt its smallbusiness programs and services to meet the changing needs of business as conditions improve.
The global financial crisis (GFC) coincided with the period of development of this Statement and
clearly affected some of the submissions received during the important public consultation stage.
Submissions were received from 46 small businesses, business groups, industry associations,
universities and private think-tanks.
Small business in South Australia has maintained a relatively strong position during this difficult
time. The challenge now is for small businesses to better understand the crisis and position
themselves to benefit from economic recovery and renewal.
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A vibrant small business sector is critical to achieving economic growth, creating new jobs
and increasing exports. Small businesses bind communities together, especially in regional
South Australia, providing the products and services that feed the local areas and help to
sustain communities.
Small business in South Australia
South Australia has approximately 135,000 small businesses (including agri-business), accounting
for 96 per cent of all private sector business establishments in the State.1 The majority (62 per
cent) of small businesses were sole-trading (non-employing) businesses.
Small business and employment
Of particular significance to the economy is the change in mix of employing and non-employing
small businesses over the period from 2003-04 to 2006-07.
The number of employing small businesses grew by 9,200 (24 per cent) while the number
of non-employing small businesses fell by 4,400 (5 per cent).2 This suggests that more small
businesses are growing in size and creating more jobs.
Small Business in South Australia
200 or more employees 0.2%
Business non-employing 62.4%
20 to 199 employees 4.0%
1 to 9 employees 33.4%
1 ABS Cat No 8165.0, Counts of Australian Businesses, including Entries and Exits, Jun 2003 to Jun 2007. Small Business here includes small employing businesses
(i.e. employment of fewer than 20 persons) and non-employing businesses.
2 Ibid.
Figure 1 Small businesses dominate South Australian business numbers
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Diversity
South Australia’s small businesses exist in a number of industries, with a high representation in
property and business services, agriculture, construction, retail trade, and finance and insurance.3
Five of the industries accounted for more than 70 per cent of al l South Australian small businesses.
The proportion held by each of these industries has remained relatively constant since 2003-04.
During the next decade, major mining and defence projects in South Australia will create and
require significant activity including construction; investment in energy, transport, water and other
infrastructure; and social infrastructure requirements. These developments present many growth
opportunities for existing small businesses and for innovative operators to introduce new and
diverse businesses into the State economy.
Small-business exporters
In 2007-08 there were 2,400 goods exporters in the State, with more than one-third (797) of these
exporters categorised as small exporters. This number represented an increase of nine per cent
over the previous year’s total.4
The South Australian small businesses that export do so within a number of diverse industries.
Manufacturing (257) and wholesale (200) are the largest sectors, representing almost 60 per cent
of small-business goods exporters in the State.5
0 5000 10000 15000 20000 25000 30000 35000
Number of Small Business
Electricity, gas & water supply
Mining
Education
Communication servicesCultural & recreational
Accomm, cafés & restaurants
Personal & other services
Wholesale trade
Health & community services
Manufacturing
Transport & storage
Finance & insurance
Retail trade
Construction
Agriculture
Property & business services
3 ABS Cat No 8165.0, Counts of Australian Businesses, including Entries and Exits, Jun 2003 to Jun 2007.
4 ABS Cat No.5368.0.55.006, Characteristics of Australian Exporters, 2007-08. Small exporters are defined as exporters having fewer than 20 payees and estimated annual GST
turnover range less than $1 million and exports of less than $1 million.
5 Ibid.
Figure 2 South Australian small businesses by industry
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Small-business exporters continued
From a relatively low base, the “other” sector recorded the strongest growth in the number
of businesses between 2005-06 and 2007-08, with an increase of 35 per cent, followed by
construction (25 per cent) and retail trade sectors (20 per cent).
The number of South Australian small goods exporters has not increased significantly in
recent years.
In 2007-08, of all Australian small goods exporters, only six per cent had South Australia as their
main State for business operations, which is below South Australia’s share of the national
economy. The export base of small goods exporters in the State has diversified little in recent
years. International experience shows that globally oriented economies grow faster than those
that are insular; exports must be a key driver of economic growth for the State in an increasingly
integrated global market.
The South Australian Government is committed to assisting small business develop and grow
export-oriented industries – those characterised by high value-add and innovation such as
mineral resources, defence, electronics and ICT, education, health and cleantech (includingrenewable energies) – and to building export value from agribusiness, advanced manufacturing
and knowledge-intensive services.
South Australian businesses – and particularly small and medium-sized businesses – will need
to embrace exports as an essential element in achieving growth, and diversify their export bases
towards higher-value products and services.
300
250
200
150
100
50
0
N u m b e r o f S m a l l G o o d s E x p o r t e r s
Agriculture,forestry &fishing
Manufacturing ConstructionWholesaletrade
Retail trade Transport& storage
Property& businessservices
Other
■ 2005-06 ■ 2006-07 ■ 2007-08
Figure 3 South Australian small-business exporters by industry 2005-06 – 2007-08
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Small business embracing new technology
The small business sector is recognised world-wide as the breeding ground for entrepreneurial
talent. The use of computer, internet and telecommunication technologies in small business has
transformed the operational landscape and created a ‘digital economy’ environment.
The rapid speed of technological change is presenting opportunities for those small-business
operators who see e-commerce as part of growth strategy. Of note, South Australia outranks
other states in the percentage of businesses having a web presence and in placing orders
via the internet.
South Australia is the second-best performer in terms of businesses with internet access, dial-up
or ISDN as the main type of internet connection. The State is slightly behind other Australian
states in the number of businesses with broadband as the main type of internet connection. 6
Recognising the significance of broadband in the professional and personal lives of South
Australians, the State Government has invested $3 million in the AdamMax Metropolitan
Broadband Blackspots Project, a partnership between the State and Australian Governments and
internet service provider Adam Internet. The project will deliver high-speed, reliable and affordable
broadband services to homes and businesses across Adelaide suburbs before the introduction of
the national broadband network.
The AdamMax wireless network will improve the sub-standard broadband services that “blackspot”
customers are forced to use and provide a competitive marketplace for broadband services inmetropolitan Adelaide. The first connections will be in Adelaide’s southern suburbs, where there
are a significant number of broadband blackspots.
The wireless network will ensure that Adelaide is equal to the national and international locations
that are already receiving high-quality broadband. The service may be upgraded as technological
developments become available.
6 ABS Cat No 8129.0, Business Use of Information Technology, 2007-08, Table 3. Note that States included are New South Wales, Victoria, Queensland, South Au stralia and
Western Australia.
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BTS CaféJacqui Roehl
Cup cake café’s unique recipe for success
Jacqui Roehl’s BTS Café on Pirie Street is proving a hit with more than just its quickly
growing group of loyal customers.
The café, which specialises in cup cakes, also supports a worthy cause.
“I sell specially branded bottled water and 10 cents from the sale of every bottle is donated
to an organisation which helps women in third-world countries. The money raised is used
specifically to help women start their own businesses,” Jacqui says.
“The water is called STL, or Spread the Love, which is essentially the philosophy of my
business as a whole. The inspiration to start BTS Café came while I was dealing with a tough
personal challenge and, as a result of that experience, I knew I wanted to help children.
“I couldn’t think of a better way than to help those who care for children – their mothers.
The charity side to my business is something I’m very passionate about.”
Jacqui’s business has achieved steady growth since the doors opened in April. It’s clear
that the decadent cup cakes (made from recipes Jacqui has been developing for four years)
are an ingredient for business success.
“If you have a good business plan, access to the right resources and advice and plenty of
support, anything is possible,” Jacqui says. “It’s been an awesome journey and I’m certainly
very proud of what I have achieved so far.”
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JunctionLeon Torzyn
Quality the key for family printing business
Staying small and keeping a strong focus on superior service is paying dividends for Leon
and Sheila Torzyn and their family printing company Print Junction.
Since starting the business in 1993, a dedication to delivering quality work has resulted in an
expansion of the Wingfield-based printing business so that it now has six employees and an
impressive list of local and national clients.
“Our customer base has certainly grown but it has also diversified – we’re now catering
to more interstate clients, and word-of-mouth recommendations have played a large part in
this,” Leon says. “We don’t take on jobs that are beyond our capacity. Instead, we focus on
doing the smaller jobs well. This has meant better long-term results for us because it
ensures repeat business and it means that our greatest marketers – our customers – are
recommending us to other people.”
A long career in the printing industry has helped Leon steer the family business in the rightdirection. Leon works alongside his wife, one of their two sons and daughter Leah, who
manages the company.
Leon says the biggest challenge has been keeping up with technology.
“Technology is certainly the biggest competitor we have as new printing machines
continually come onto the market,” Leon says.
“It’s my belief that you have to do what you can to keep up-to-date. However it’s also
important to find the right balance of investing in your business to achieve results, but not
over-extending yourself financially.
“Owning your own business can be tough at times and you certainly have to put in the work.But for me, the only regret has been that I didn’t do it sooner.”
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The ability of government to respond to the needs of small business depends on it receiving
appropriate and timely information.
Through the Department of Trade and Economic Development’s Office of Small Business
and Regional Development, the State Government keeps informed of the challenges small
business face, the circumstances in which they operate and the needs they experience.
The information obtained by the Office comes in several ways, including:
• Direct input from small businesses
• Feedback from those small-business proprietors who attend government training
programs and workshops
• Surveys and, more recently, the Small Business Statement public consultation process
• Industry-based organisations.
Business Enterprise Centres (BEC)
The BEC network operates as a first point of contact for micro and small business seeking
assistance with start-up, growth and development.
Centres provide free, confidential and independent information, advice and counselling. They are
not-for-profit organisations supported by State, Local and Commonwealth governments, with
support from membership, other sponsors and business.
There are nine metropolitan Business Enterprise Centres (BEC network):
• Northern Adelaide Business Enterprise Centre
• Salisbury Business & Export Centre
• North West Business Development Centre
• Inner West Business Enterprise Centre
• Inner Southern Business Enterprise Centre
• Southern Success Business Enterprise Centre
• Eastside Business Enterprise Centre
• Tea Tree Gully Business Enterprise Centre
• Enterprise Adelaide.
Contact details of BECs are provided in Appendix 1.
Regional Development Australia (SA)
The State Government’s Regional Development Board (RDB) Program funds 13 RDBs through a
bilateral agreement between State and Local Government, primarily to attract business investment
and generate employment outcomes in regional South Australia.
RDBs provide shop fronts for business development services offered to regions by the State
Government. They also provide a service-delivery function for a number of State andCommonwealth programs, such as SA Works in the Regions, Regional Food Program, Far North
Economic Development initiative and Skilled Migration and Tradestart programs.
Small Business and Government
COMMUNICATING WITH SMALL BUSINESS
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Regional Development Australia (SA) continued
In the 2008-09 Budget, the Federal Government announced a new Regional Development Australia
(RDA) initiative to bring together all levels of government to enhance the growth and development
of regional Australia.
The RDA network is being established throughout Australia to provide a strategic framework
for economic growth in each region. On 29 June 2009, the State, Federal and local governments
signed the agreement to establish RDA (SA).
RDA (SA) will:
• Provide business and economic development services to regional communities;
• Provide advice to governments about local regional issues;
• Provide strategic input into Australian and South Australian government programs;
• Provide information to regional communities on Australian and South Australian
government initiatives;
• Help to coordinate regional planning and regional development initiatives; and
• Establish links and cooperative alliances as appropriate by closely working with other
regional development organisations, neighbouring RDAs and local governments to
promote regional development.
Seven regional RDAs and an RDA Adelaide advisory committee are being created to align withSouth Australia’s Government regional boundaries. RDA (SA) will carry on the work of the previous
Area Consultative Committees and Regional Development Boards to help ensure regional projects
and services remain responsive to regional communities’ needs.
A formal voice for small business in government policy-making
The South Australian Government provides a number of forums that enable the concerns and
ideas of business to feed into its policy formation processes:
• Business Development Council – The BDC is the principal advisor to the State Government
about key issues in the sector. It also works on strategic projects aimed at supporting
small-business growth. Its members represent a wide range of sectors, operate in
metropolitan and regional areas and each brings to the Council sound entrepreneurial skills.
• Business Impact Statements (BIS) – The BIS is a formal assessment of the impact of
new policy proposals on the business community, and where applicable it compels
government agencies to use a Business Cost Calculator (BCC). A BIS must be provided to
Cabinet for consideration. The BIS and BCC have reduced the potentially negative effects
on business that may result from new regulations.
• Small Business Ministerial Council – The Small Business Ministerial Council has
responsibility for small-business issues within the Council of Australian Governments (COAG).
The Council meets annually and consists of the Australian government, state, territory and
New Zealand government ministers directly responsible for small-business policy.
In addition, the State Government also regularly liaises with industry associations on specific and
general matters affecting small businesses operating in South Australia.
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Market competition, the accelerated uptake of technology and the ageing of the workforce
are driving changes within our society. The challenge for the State is to respond and adapt
to, and capitalise on, these changes.
The forums mentioned previously enable the State Government to respond to those issues
identified by small business itself as priorities. These issues include the ability of local small
businesses to win contracts from major projects, the challenges facing family businesses,
the need for more accessible information on small business issues, and more recently, the
short and long-term ramifications of the GFC.
Global financial crisis (GFC)
The GFC demanded specific, urgent and effective action from the South Australian Government
to identify and address potential and real impacts on small business. Existing programs and new
responses that assisted small businesses cope with the GFC included:
• Fast-tracking a range of infrastructure projects including those in the Australian
Government’s stimulus packages
• A free hotline to help small businesses access information and advice
• Training programs and workshops provided through BECs, RDA(SA) and the South Australian
Centre for Innovation – about meeting the challenges of the GFC
• Promotion of existing government programs and assistance, including the Regional
Development Infrastructure Fund and Small Business Development Grants.
Statistics show that in 2008-09, South Australian business-related bankruptcies fell to 187 –
15 fewer than in 2007-08, indicative South Australia has weathered the storm of the GFC
relatively well.7
To address the potential slowing down of the Australian economy resulting from the GFC, the
Commonwealth Government in December 2008 implemented a $10.4 billion Economic Security
Strategy as a short-term, cash-injection stimulus package.
In February 2009, the Australian Government announced the $42 billion Nation Building Economic
Stimulus Plan – including a short-term stimulus package and a series of long-term infrastructure
projects – to support jobs and invest in long-term economic growth.
Close to 800 South Australian schools are receiving approximately $1.4 billion for new infrastructure
and facility upgrades over the next three years.
Around $450 million is being provided to Housing SA over four financial years to increase the
supply and quality of social housing of which some 1,360 new social housing dwellings will be built
and up to 500 existing social dwellings are being upgraded.
South Australian Councils are also receiving in the order of $60 million and approximately
$29 million will be provided for road maintenance works, road Black Spot improvements and rail
level crossing safety upgrades.
7 Insolvency Trustee Service Australia Quarterly Business/non-Business Bankruptcy Statistics,
< http://www.itsa.gov.au/dir228/itsaweb.nsf/docindex/statistics-%3Estatistics?opendocument >. Note that all the figures refer to personal administrations under the
Bankruptcy Act only and do not include corporate insolvency. A business-related bankruptcy is defined as being one in which an individual’s bankruptcy is directly related to
his or her proprietary interest in a business.
RESPONSIVE TO SMALL BUSINESS NEEDS
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Around 300,000 homeowners, landlords and tenants are also able to benefit from rebates for
ceiling insulation and solar hot water, many of which are low income households. Over 330
insulation installers have registered to operate in South Australia under the rebate program since
1 July 2009. Many of these are new market entrants.
The Office of Consumer and Business Affairs has worked quickly to streamline and fast-track
the licensing process for new installers to maximise the stimulus opportunities from the program,
as well as ensuring installations in South Australia are safe and comply with industry standards.
There are 142 building contractors being allocated school projects and 54 building contractors
being allocated social housing projects in South Australia, with the majority made up of
smaller businesses. This will also have a strong flow-on effect to the building industry, creating
opportunities for the retention of existing staff and in many instances, the hiring of additional staff.
The Australian Government also introduced the following measures to directly assist
small businesses:
• Small business will receive an additional 50 per cent tax deduction for investment in new
assets such as plant, equipment and machinery.
• Reduced Pay-As-You-Go tax instalments in 2009-10 are providing cash-flow relief for more
than one million small businesses.
• A small business credit complaints clearing house ([email protected])
is receiving and investigating complaints about access to credit.
In order to ensure the State maximised the benefits of the Nation Building Economic Stimulus
Plan’s proposed education, social housing, road safety, energy-efficiency and community
infrastructure projects, the South Australian Government moved quickly and established the Office
of the Coordinator-General to provide a single point of contact for the South Australian component.8
It also amended the Development Regulations 2008 under the Development Act 1993 .
In addition, the State Government expanded its list of pre-qualified building contractors for both
residential and non-residential construction to supplement the pool of resources available to
deliver the work. To engage building contractors, a number of industry briefing sessions have
been held.
Investing in infrastructure
Modern infrastructure is essential to maintaining South Australia’s economic prosperity and high
standards of living. Investment in roads, rail, ports, energy, water and telecommunications helps
small businesses by enabling them to perform their daily tasks efficiently and effectively – thereby
boosting their cost-competitiveness and improving their ability to respond to their customers’ needs.
The Strategic Infrastructure Plan for South Australia outlines the State Government’s long-term
strategic goals and directions for infrastructure projects. The plan provides for the timely provision
of infrastructure by the private sector and Commonwealth, state and local governments.
Despite the impact of the GFC on the State’s revenue, the South Australian Government has
maintained its infrastructure spending at record levels. This contrasts with the many jurisdictions
that have been forced to cut their spending in the current economic climate.
8 Details see the Office of the Coordinator General’s website: http://www.dtei.sa.gov.au/coordinator_general
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Accessing opportunities from major-project investment
The 2009 -10 State Budget provided a record $11.4 billion in infrastructure investment over the
next four years. The investment program for 2009-10 is more than $3.8 billion, representing more
than five times the level of actual expenditure in 2001-02. Proposed infrastructure includes public
transport, Techport Australia facilities, the Northern Expressway and the Adelaide desalination plant.
The following graph shows the State Government’s historically high levels of capital investment
across the forward estimates.
In addition, the Australian Government’s Nation Building Economic Stimulus Plan will lead to the
construction of social and defence housing and school and community facilities. Together with
private-sector investment and the numerous infrastructure projects underway in the State, these
projects are creating many opportunities for small businesses.
Feedback from local small businesses indicated that many believe they may miss these
opportunities. As a result, the State Government is undergoing a review of the South Australian
Industry Participation Policy (SAIPP), due for completion in December 2009. A revised SAIPP
has the potential to provide a range of benefits to the South Australian community by promoting
opportunities for greater local involvement in these major projects.
The revised SAIPP will be supported by the Industry Capability Network in South Australia (ICNSA).
The ICNSA has built strategic relationships in the resources, defence, infrastructure and
manufacturing sectors that maintain and increase local industry participation in major projects
such as the Air Warfare Destroyers, the Olympic Dam expansion and the desalination plant.
4000
3500
3000
2500
2000
1500
1000
500
0
( $ m i l l i o n )
2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13
■ Actual purchases of non-financial assets ■ Estimated purchases of non-financial assets
Actual depreciation
Source: South Australia 2009-10 Budget Paper
Estimated depreciation
Figure 4 Non-financial public sector purchases of non-financial assets
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Natural EarthSkin Care Amanda Ross
Gawler business takes on global market
When Amanda Ross started producing her natural, plant-based skincare range, it was a rarity
in a market consisting almost entirely of chemically enhanced products.
The market has changed significantly since she established Natural Earth Skin Care
in 1999, with the industry now flooded with lotions and potions promising the benefits of
natural ingredients.
Despite the increased competition Natural Earth Skin Care has thrived, its growth and
success largely due to Amanda’s passion and commitment.
Natural Earth Skin Care products are 100 per cent plant-derived and use organic ingredients
and extracts.
“We use high volumes of herbal extracts and vitamins and minerals so our products really
do produce great results for our customers,” Amanda says. “My philosophy is to create
products that are as healthy as possible and packed full of natural benefits.
“I wanted to create products that are affordable for everyone, not just exclusive groups of
people – so getting the price right has been the key.
“I also believe in being honest and transparent, and I think that has added to our credibility.”
Amanda’s range has proved so popular that it’s now being sold nationally and overseas.
Months of negotiations led to a five-year contract with a distributor who has taken it to
Japan, Singapore, Hong Kong, Malaysia, Brunei and Saudi Arabia.
Sales have increased by 30 per cent on last year’s results – testament to the quality of the
face creams and hair products manufactured at a property in the Gawler Ranges foothills.
“We never compromise on ingredients, and that has played a major part in our success,”
Amanda says. “I’m certainly looking forward to the next phase of the business, which will
hopefully include me taking a step back from the production side so that I can focus moreon marketing and exporting.”
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Patent innovation drives success forfamily business
Bronte Scholz finished high school and immediately started work in the family
manufacturing business.
Twenty-five years later, Bronte is now the manager of Cameron Canvas Pty Ltd . But despite
his father being the owner of the business, there was never any favouritism – Bronte’s first
role was on the factory floor, just as it was for his colleagues, and he was made to work his
way up through the company from there.
Now it’s clear that his experience and understanding of every aspect of the business – a
manufacturer of camper trailers and accessories such as caravan awnings, blinds and “ute”
canopies – are paying dividends.
“In the last few years we’ve patented a number of camper-trailer designs, something which
has really helped continue our growth and success,” Bronte says.
“I have no formal training in this area. But because I’ve worked in the business for so
long and because I understand every aspect of it, our designs are detailed and innovative.
We know what works and what doesn’t.”
Cameron Canvas has been operating since the early 1970s. When Bronte and his wife took
over, they made a conscious decision to maintain the personalised approach synonymous
with family businesses.
“My mother and father and my brother have all worked in the business, so it truly does have
that family feel,” Bronte says.
“We have tried to maintain that family culture and sense of closeness, something which is
extended to our customers through the personalised approach we adopt.
“I have a clear memory of my friends wagging school and not wanting to do anything,
whereas I would look forward to missing a day of school and going in to work with my dad.
He’s now retired but my enjoyment for what I do hasn’t changed one bit.”
CameronCanvas Pty Ltd
Bronte Scholz
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Family business
Analysis of the family business sector indicates that more than half of the State’s existing family
businesses will consider closure or transferring to new owners within the next 10 years.
In 2007 the Thinkers in Residence program invited international family-business expert Dr Dennis
Jaffe to South Australia to examine the status of family businesses in South Australia and what
measures could be introduced to help them grow and succeed. Dr Jaffe’s report was released in
2008. As a result, South Australia now has:
• A Family Business Sub-Committee reporting to the Minister for Small Business through the
Business Development Council
• A dedicated Family Business Development Manager (within the Department of Trade and
Economic Development) responsible for developing and coordinating support for family
businesses across the State.
The Family Business Development Manager works with Family Business Australia (FBA), BECs
and RDA (SA) to design tools to specifically support family business.
The Business Development Council’s Family Business Sub-Committee is working to develop a
positive climate for family businesses, with a focus on specific areas:
• Encouraging young people to enter into business leadership, developing positive mind-sets
and preparing them for ownership of family businesses
• Reviewing circumstances that discourage family business growth and/or transfer, and
creating a positive economic climate for family business sustainability
• Investigating ways of increasing business migration for those people who want to work in
or purchase family businesses
• Addressing the lack of research information on family business.
Payroll tax
Since 2001 the Government has made substantial reductions in payroll tax rates and markedly
increased the payroll tax threshold. On 1 July 2009 the threshold was increased from $552,000
to $600,000 and the tax rate reduced to 4.95 per cent.
Effective Date Tax Rate (%) Threshold per Annum Threshold per Month
1 July 2002 5.67 $504,000 $42,000
1 July 2004 5.50 $504,000 $42,000
1 July 2007 5.25 $504,000 $42,000
1 July 2008 5.00 $552,000 $46,000
1 July 2009 4.95 $600,000 $50,000
Table 1 Payroll Tax Rates and Thresholds
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Payroll tax continued
The Government has also actively participated in payroll tax reforms that simplify and harmonise
eight important areas of the payroll tax system across the country:
• Timing of lodgement
• Motor vehicle allowances
• Accommodation allowances
• A range of fringe benefits
• Work performed outside a jurisdiction
• Employee share acquisition schemes
• Superannuation contributions for non-working directors• Grouping of business.
With the commencement of South Australia’s Payroll Tax Act 2009 on 1 July 2009, South
Australia’s payroll tax legislation is aligned with those of New South Wales, Victoria, Tasmania
and the Northern Territory.
Red-tape reduction
The State Government has identified and implemented initiatives to reduce the impact of
regulation on small businesses. The Government’s initial red-tape reduction program achieved
savings to business of $170 million. In April 2009 the Premier announced a second phase, in
which the Local Government Association and councils would contribute to a further $150 million
in red-tape savings to business over three years. A key factor in meeting this target will be a
rolling five-year review of all business regulation.
These reductions are among wider changes made by the State Government to improve the
State’s economic competitiveness.
Examples of red-tape reduction benefiting small business
Café and restaurant
There are about 950 cafés, restaurants and catering businesses in South Australia employing more than 13,500 people.More than 75 per cent of these businesses are small businesses employing fewer than 20 people.
Through a review process, the South Australian Government identified issues of concern to the café and restaurant industry.Key outcomes of government red-tape reduction in the sector are:
• Simplification and reduction in the number of forms and licenses associated with establishing and operating a caféor restaurant
• The production of a Step-by-Step Guide to Starting a Restaurant, Café and Take-away Business developed by theDepartment of Trade and Economic Development with the industry.
Online business licensing
Registering a new business name in South Australia had the potential to be a time-consuming and frustrating process.However, owners and managers in the liquor and gambling industry faced an additional red-tape issue: people working forthem must be deemed ‘responsible’ and reaching that stage involved considerable paperwork on behalf of the licensee.
To accelerate the various business processes, the South Australian Government has developed a business portal that isinteractive and automated and will enable people registering new business names to complete their applications online,selecting names until one of them is accepted.
This web portal will also reduce problems for liquor and gambling businesses when they make ‘responsible person’applications. Licensees will be able to complete these applications online, while other features will allow them to viewand update information about their employees.
Users will be able to monitor the progress of their applications and emails will inform them when approvals have been granted.A business applying for a new business name or for ‘responsible persons’ will need to provide information only once for eachprocess. Businesses will also be recognised automatically when they make new applications or amendments.
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Ask Just Once
The State Government is developing a single entry point, restructuring its service delivery around
the needs of its customers to deliver coordinated services. This initiative includes a new single
entry point website – www.sa.gov.au – which is being developed to improve online interaction with
government for small business.
The initiative is focused on delivering information and services that improve processes and help
businesses use online, self-service and lower-cost service delivery modes wherever practical.
The State Government recognises the needs of the small business community as a priority.
A team has been established to work with all government agencies and consult widelywith business representatives to deliver small-business related information and services in a
coordinated and logical way on the new website. This work is well underway and will be
completed next year.
The Single Entry Point initiative is part of a broader strategy that focuses the State Government’s
energy on the use of technology to transform the delivery of Government information and
services so that customers only have to Ask Just Once to obtain the help or answers they need
from government.
South Australian Centre for Innovation
Following extensive public consultation, the South Australian Government identified significant
gaps in the knowledge of small and medium businesses about where to access support and
affordable tools and services; fragmentation of and poor coordination between existing service
organisations; and a lack of awareness of issues that may affect their future competitiveness, such
as technical innovations, supply chain trends and market fluctuations.
In 2005, the Government established the South Australian Centre for Innovation (SACFI) to
provide an information hub that solves many of the issues outlined above. It links businesses
to appropriately skilled service providers such as universities and research organisations
and the private sector, and maintains an awareness-raising role on issues affecting the future
competitiveness of South Australian industries and businesses.
The SACFI provides:
• Innovation support through a range of advanced tools and techniques
• Commercialisation support for early-stage, high-potential companies
• Collaboration with universities and research institutions and private-sector service agencies
• Cultural change through awareness-raising and information brokering.
As recommended by the Economic Development Board, SACFI has merged with Venture Capital SA
to create an agency that can deliver more effective services to South Australian businesses.
With greater autonomy, increased resources and enhanced business management flexibility, the
“new” SACFI is well-positioned to work directly with industry and other stakeholders, building
on a foundation of industry engagement and program delivery to develop and promote innovative
thinking and technologies in the South Australian economy.
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Small Business Month
Small Business Month (which was extended from Small Business Week in 2006) was a suggestion
from the Business Development Council. It has become an annual showcase of small-business
success and ingenuity supported and funded by the State Government.
The Small Business Month program includes events staged by independent organisations
(including industry bodies such as Business SA), BECs, RDA (SA) and small businesses.
The month of activities in metropolitan and regional areas recognises the critical importance of a
thriving small business sector to the health and well-being of the State and aims to build a sound
foundation for the small business community to become world-class enterprises.
A Small Business Forum, focusing on the theme of small business recovery and renewal, will be
held during South Australian Small Business Month 2009. The forum is a joint effort between the
State Government, Business SA and the Business Development Council.
Public consultation
During the development of the Small Business Statement , submissions were invited from
businesses, individuals and organisations (see Appendix 2) . The submissions called for government
assistance in a range of ways, including:
• support for small businesses in attracting, selecting and retaining appropriate staff
• assistance for small businesses through the process of applying for business funding
• payroll tax reductions
• use and promotion of the resources within the BEC network more effectively
• promotion of government services
• family business issues, particularly exit strategies and transition planning
• red-tape reductions
• a central place for compliance information.
The Government has taken note of the issues raised in the various submissions and this has
shaped the direction of the Small Business Statement . Many of the issues are already being
addressed by and through existing programs and services (see Appendix 3) .
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Coorong WildSeafood
Glen and Tracy Hill
Coorong Wild Seafood embraces sustainability
The sustainable environmental policies of the local Lakes and Coorong Fishery have inspired
a seafood business in the region to adopt the same practices – at the same time improving
the quality and appeal of the fish it sells.
Coorong Wild Seafood owners and managers Glen and Tracy Hill have taken on the
challenge to improve their own methods and reduce their carbon footprint, introducing an
environmental management system for their fishing and processing businesses.
“Our fishery is in an important wetland in a national park,”Tracy says. “It’s also in a location
that has great cultural significance to the local people, so our business philosophy is driven
by a desire to be excellent stewards of the resource.
“In addition to responsible management, our aim is to optimise the value of the fish we catch.
“Glen and I have worked hard to find markets for everything we produce, including what
was previously considered waste product.”
Their decision followed the Lakes and Coorong Fishery – the community fishery in the waters
near their Meningie business – becoming the first multi-species fishery in Australia and only
the 27th in the world to earn certification from the international Marine Stewardship Council
for sustainable fisheries.
The business philosophy is not just affecting the environment, it’s also benefiting the
18-year-old company: Glen was named the Leading Seafood Producer in the 2009 South
Australian Seafood Awards.
Tracy says she and Glen continually seek ways to improve the business, with diversification
of product – including a smoked version of its flagship Coorong Mullet – an important factor.
“Work has also begun on a tourism component that will include audio-visual presentations,
product tastings, a viewing window into our processing facility and fishery tours,” she says.
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A taste of Spain comes to Adelaide
A trip to Spain and Portugal was the inspiration for Georgie Rogers to fulfil a lifelong dream
of starting her own food business.
After months of planning, Georgie opened the doors to El Choto Fine Foods – a Spanish and
Portuguese-themed gourmet delicatessen – in August 2009.
“I’ve always wanted to work with food – it’s a real passion of mine and I love the interaction
you have with people,” Georgie says.
“When I returned from my overseas holiday I rang a Spanish and Portuguese food importer
and asked if they had a distributor in Adelaide. When they said no, I did a bit more research
and it soon became clear that it had great potential to be a viable business.”
After working as a retail manager at an Italian fine food providore for three years, Georgie
possessed many of the skills she needed to manage her business.
“In this industry I think the best training you can get is on the job. However, I did need help
with the business planning side,” Georgie says. “I wanted to make sure I did everything
right from day one, as the thought of it not working out as planned was very daunting.”
Georgie says her local Business Enterprise Centre provided valuable assistance with financial
and other planning aspects. The BEC also helped her find a suitable lawyer and accountant.
“My partner works part-time in the business with me and our goal is to eventually expand
the business,” Georgie says. “We’re hoping to host Spanish lessons and cooking lessons
here, which would be a lot of fun.
“It’s only early days but the feedback I’ve received so far has been very positive. One thing
that is proving invaluable to me is to constantly focus on the reasons I started the business
in the first place – I’m sure my passion and motivation will remain strong drivers for me to
continue building my business.”
El ChotoFine Foods
Georgie Rogers
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Small businesses operate in a volatile marketplace, often competing with larger and
better resourced companies. In addition, they are more vulnerable to recessive economic
influences. They also face obstacles and challenges specific to their operations.
Actions, programs and services
Acknowledging these challenges, the Government has taken action to improve the environment
in which small businesses operate, by introducing a range of programs and services, to assist
small businesses to develop and grow in a fair and competitive business environment. To date,
significant steps have been taken to:
• Further reduce government red tape
• Reduce business costs and State Government taxes
• Build capacity through workforce development and skills training
• Offer targeted and tailored services that support specific needs
• Provide a “voice” for small business in developing Government policy
• Foster innovation and creativity
• Increase export capacity
• Respond to challenging economic circumstances.
Also of note is the approach taken by the Government in relation to industry association
collaboration. A range of activities – including skills training, tailored networking events,
professional development courses and learning and advisory services to industry associations
and their member companies and individuals – are directly or indirectly supported
by Government.
Support may come in various forms, such as direct grants, specific payments, partial funding
and in-kind support. The Government recognises that industry associations are closest to their
member company needs and will continue to support such efforts.
Specific Government programs and services to assist small businesses are listed in the
following section.
Current Government Support
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Small Business
Information Line/
Business Licence
Information
Services (BLIS)
Business
Development Advice
Export Leadership
Assistance
Market Access
Program
TradeStart/New
Exporter Development
Program
LaSalle Matrix
Youth Ambassador
Program – Ye@
Department of Trade and Economic
Development (DTED) and Business
Enterprise Centre (BEC) and Regional
Development Australia (RDA)
The BLIS is available through the
BEC and RDA (SA) networks and
from the BLIS website:
www.bli.net.au
Free call: 1300 123 232
Department of Trade and Economic
Development
www.southaustralia.biz
Telephone: 8303 2400
Department of Trade and Economic
Development
www.southaustralia.biz
Telephone: 8303 2400
Department of Trade and Economic
Development
www.southaustralia.biz
Telephone: 8303 2400
Department of Trade and Economic
Development
www.southaustralia.biz
Telephone: 8303 2400
SA Centre for Innovation
www.centreforinnovation.org.au
Telephone: 8200 8808
Department of Education and
Children Services
www.decs.sa.gov.au
Telephone: 8226 1000
Free call: 1800 088 158
Provides free advice and information and enables connection to
the nearest Business Enterprise Centre or Regional Development
Australia. Phone advice will cover issues critical to small
business, including:
• Start up Information
• Government grants/programs/initiatives
• Taxation requirements
• Marketing and planning
• Supplier problems
Also provides Business Licence Information Service (BLIS),
including start up information kits, licence overviews, bizfacts,
business plan templates, cash-flow management and
workshop information.
Free advice on product development and supply chain logistics.
Other assistance includes education forums, coaching and
networking, training in business plans, new technology and
management systems and building export capacity in
manufacturing and traded services. Specialist advisers assist
the following sectors:
• ICT and Electronics
• Automotive
• Manufacturing
• Water
• Services
Fosters leadership in export strategy planning, in-market
promotion, market knowledge sharing and mentoring.
Programs are provided with industry associations in key areas
such as food, wine, ICT/electronics, defence and services.
The ExportSA website delivers information and resources for
industry associations.
Assists small and medium enterprises to develop and increase
their export capabilities through reimbursement of up to 50% of
expenses used for export promotion activities.
A partnership between Austrade and DTED to provide services
to help small and medium-sized companies to develop their
business overseas and make their first export sales. TradeStart
officers can help prepare your company for international
markets by:
• advising on international marketing strategies;• offering feedback on promotional material;
• providing information about economic conditions and
commercial practices in target markets; and
• evaluating the suitability of a product or service within a
proposed target market.
Systematic methods to identify and evaluate new product and
service opportunities. Value proposition and the value chain.
Understanding markets and market risk.
Assists young entrepreneurs in gaining a greater understanding
of the export process. Each student chosen for the program is
required to develop an export project with a South Australian
company, with the assistance of an Export Champion.
Building Capacity for Small Business
Programs Description Contact Details
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Young Indigenous
Entrepreneur Program
Commercial Marine
Qualifications
Office of the
Coordinator-General
eBiz SA
‘Starting a Business’
Website
Food Safety
InnovationDevelopment
Grant Program
Innovation Showcase
Program
Small Business
Development Grant
Assists young Indigenous people between the ages of 15 and 25
learn about establishing a business. The program offers practical
help, coaching and advice, and puts participants in touch with
other Indigenous people who are running successful businesses.
Provides advice to small businesses or individuals wishing to
progress their career in the maritime industry. The office works
to help business owners meet SA Government requirements and
their own business requirements as well as provides information
about staff issues and staff career progression.
The Office of the Coordinator-General provides a single point
of contact for the South Australian component of the $42 billion
Nation Building Economic Stimulus Plan which will deliver
infrastructure in the areas of education, social housing, roadsafety, energy efficiency and community infrastructure.
Provides grants to BECs and RDA and industry associations to
assist in running workshops, seminars and technology expos
for their small business clients to increase the effective use of
emerging technologies, particularly online technologies, by
small businesses.
Provides a variety of information on all aspects of starting a new
business from registration and licensing through to marketing
and taxation.
Provides information and advice for people wishing to start a
food business and those already operating one, including:• Food Safety Information Kits
• Food Standards and Labelling
• Food Recalls
• Factsheets and bulletins
• Genetic Modifications
• Food Business Notification
• Food Safety Programs
Merit-based competitive grants to assist small to mediumbusinesses with developmental costs and/or to position
themselves to attract further investment (such as grants and
equity) that will lead to the commercialisation of innovative
products and services.
Organises South Australian businesses, including small and
medium businesses to visit best practice companies in South
Australia in a broad range of industries that have successfully
applied innovation to their processes, practices, products
or services.
Provides funding support on a dollar for dollar basis for eligible
expenditure to assist the creation of new jobs in innovative
manufacturing and technology/services projects and to enhance
the economic growth of the Southern Adelaide region.
Programs Description Contact Details
Fostering Innovation and Creativity in Small Business
Programs Description Contact Details
Department of Trade and Economic
Development
www.southaustralia.biz
Telephone: 8303 2400
Department for Transport, Energy
and Infrastructure
www.dtei.sa.gov.au/marine/quals
Telephone: 8343 2222
Department for Transport, Energy
and Infrastructure
www.dtei.sa.gov.au/coordinator_general
Telephone: 1300 063 998
Department of Further Education,
Employment, Science and
Technology
www.informationeconomy.sa.gov.au
Telephone: 8207 8701
Service SA
www.sa.gov.au
Telephone: 13 23 24
Department of Health (SA Health)
www.health.sa.gov.auTelephone: 8226 6000
SA Centre for Innovationwww.centreforinnovation.org.au
Telephone: 8200 8808
SA Centre for Innovation
www.centreforinnovation.org.au
Telephone: 8200 8808
SA Centre for Innovation
www.centreforinnovation.org.au
Telephone: 8200 8808
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Business Angel
Development
Techfast Program
Digital Tomorrow
Program
Productivity Places
Program (PPP)
Structural
Adjustment Program
Industry PartnershipProgram
‘User Choice’
Subsidies
The Traineeship
and Apprenticeship
Information Service
www.bioangels.org
Telephone: 8354 6172
www.saangels.com.au
Telephone: 8303 2348
SA Centre for Innovation
www.centreforinnovation.org.au
Telephone: 8113 0700
Department of Trade and Economic
Development
www.creativeSA.org
Telephone: 8303 2002
Department of Further Education,
Employment, Science and
Technology
www.dfeest.sa.gov.au/ppp
Telephone: 8207 8767
Department of Further Education,
Employment, Science and
Technology
www.dfeest.sa.gov.au/ppp
Telephone: 8207 8767
Department of Further Education,Employment, Science and
Technology
www.skills.sa.gov.au
Telephone: 8226 3821
Department of Further Education,
Employment, Science and
Technology
www.employment.sa.gov.au
Free call: 1800 673 097
Department of Further Education,
Employment, Science and
Technologywww.employment.sa.gov.au
Free call: 1800 673 097
The South Australian Centre for Innovation supports the
development of business angel groups in SA, in particular SA
Angels Inc and Bioangels Inc. Business angels provide financial
and mentoring support to entrepreneurial small businesses.
The South Australian Centre for Innovation funds the
Australian Institute for Commercialisation (AIC) to provide
detailed commercialisation support for small business to
access university Intellectual Property.
The program focuses on improving skills pathways, supporting
digital media start-ups and encouraging innovation by South
Australian digital media companies. It provides six projects
which will run until July 2012:
• Tomorrow Pathways
• Tomorrow Entrepreneur
• Tomorrow Worlds
• Tomorrow Studio
• Tomorrow Start, and
• Tomorrow IP
PPP is a jointly funded South Australian & Australian Government
initiative established to increase industry productivity by raising
the skill level of existing workers already in the workplace and
job seekers wishing to enter the workplace. The existing worker
component of the program is designed to address the skill
shortages being experienced by enterprises in industry sectors.
It provides up to 90% of funding for small businesses (who
provide the remaining 10%) to up skill their workers. Funding for
training is available to self-employed people and sole-traders.
Provides assistance to eligible workers who have been
retrenched due to downsizing, closure and restructuring.
Assistance includes career counselling, job search skills, up skill
training for future employment, self-employment or starting a
small business and individual case management.
Provides funding to industry bodies (including Industry SkillsBoards (ISBs)) to develop and implement projects that seek to
strengthen workforce development in their respective industry
sectors. ISBs can work in partnership with small business
operators in their respective industry sectors to develop and
implement projects that facilitate business development.
Subsidies are provided to apprenticeship and traineeship
training programs that have a User Choice funding agreement
with the Department of Further Education, Employment,
Science and Technology.
Small businesses can apply to employ a trainee or apprentice
through the Traineeship and Apprenticeship Information Service,
which provides information on the South Australian Traineeshipand Apprenticeship System.
Programs Description Contact Details
Skilling Small Business for Growth
Programs Description Contact Details
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TAFE SA Government
Subsidised Training
Small businessworkshops, training
and coaching
programs
Growing Global
Companies Program
Building the
Workforce
Development
Capability of
SMEs Program
Venture Capital SA
programs
TAFE SA
www.tafe.sa.edu.au
Telephone: 1800 882 661
Department of Trade and EconomicDevelopment and Business
Enterprise Centre and Regional
Development Australia
www.southaustralia.biz
Free call: 1300 123 232
SA Centre for Innovation
www.centreforinnovation.org.au
Telephone: 8200 8808
Department of Trade and Economic
Development
www.southaustralia.biz
Telephone: 8303 2400
Venture Capital SA
www.vcsa.com.auTelephone: 8133 0700
The three TAFE SA Institutes have a strong focus on the
development of effective industry partnerships and each has a
business engagement strategy that includes small business.
This strategy includes:
• Establishing ‘Enterprise Advisory Groups’ to gather feedback
from employers on TAFE graduate skills levels, employment
demand within their industry and suggestions on training
needs
• Establishment of new Business Hotline number 1300 825 317
• Introducing new flexible ways of engaging enterprises
in training
• Establishment of Lead Centres to provide ‘one-stop’ avenues
of engagement for industry and business
Workshops and training courses for start-ups and establishedbusinesses to promote small business growth and profitability,
including:
• Starting Your Own Business;
• Planning for Your New Business;
• Better Business Series;
• Business Management Skills Development; and
• Business Owners Coaching Program
Helps fast-growing technology companies build global capacity
through entrepreneurial business skills training, export initiatives
and National iAwards training and intensive mentoring.
Program includes elements on:
• Managing Growth;
• Strategic Marketing;
• Organising for Success;
• Presentation & Media Training;
• Leadership in Action;
• Critical Success Factors for Growth; and
• 1 Page Plan
Designed to assist small to medium enterprises to be more
effective in recruiting, retaining and developing their workforce
to support their business. The program was developed in
collaboration with the Department of Further Education,
Employment, Science and Technology, the Office for the Ageing
and SafeWork SA.
Venture Capital SA is a part of the SA Centre for Innovation
helping small business become investor ready. Programs includea twice-yearly Investment Attraction course which includes
workshops and group mentoring.
The Equity Ready program includes workshops covering:
• Will Your Idea Work as a Business;
• Introduction to Venture Capital;
• Business Models;
• Building a Management Team; and
• Developing an Information Memorandum.
The Venture Capital SA seminar series covers topics:
• Create Value through your Intellectual Property;
• Market Research & Validation;
• Art & Science of Valuation;
• Understanding Due Diligence; and
• Termsheets & shareholder agreements.
Programs Description Contact Details
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Broadband
Awareness Training
Workshops
Joint Group
Training Program
Drought
Apprenticeship
Retention Program
Accreditation
Training for
Authorised Driving
Examiners
Allied and Scientific
Health Office
Central Services
Training
eProjects Panel
Electronic Lodgement
of Land Division
Applications
Online Lodgement of
Mining Returns
RevNet
Department of Further Education,
Employment, Science and
Technology
www.informationeconomy.sa.gov.au
Telephone: 8207 8701
www.employment.sa.gov.au
Free call: 1800 673 097
Department of Further Education,
Employment, Science and
Technology
Free call: 1800 673 097
www.employment.sa.gov.au
Department for Transport, Energy
and Infrastructure, Safety and
Regulation Division
Telephone: 8374 5100
Department of Health (SA Health)
www.health.sa.gov.au
Telephone: 8226 6000
Department of Premier and Cabinet
www.premcab.sa.gov.auTelephone: 8226 8900
Office of the
Chief Information Officer
www.cio.sa.gov.au
Telephone: 8226 3383
Department of Planning and
Local Government
www.planning.sa.gov.au
Telephone: 8303 0600
Department of Primary Industry
and Resources SA
www.pir.sa.gov.au/minerals
Telephone: 8463 3851
Department of Treasury
and Finance
www.treasury.sa.gov.au
Telephone: 8226 9500
Provides existing workers and job seekers the knowledge they
need to stay up to date with today’s online technologies. The
workshops involve face-to-face training regarding broadband
plans, use of broadband applications such as Voice-over Internet
Protocol and tele-working.
Provides a cost-efficient and administratively simple way for
small businesses to hire Australian Apprentices when this might
not otherwise be possible.
Provides assistance to employers in drought designated areas
to help retain their apprentices and trainees. Funding of $1,500
is available for each apprentice or trainee retained over a
12-month period and enrolled in selected qualifications.
Provides training courses for Motor Driving Instructors wishing
to become an Authorised Driver Licence Examiner.
Provides assistance and services to health professionals,
including:
• contact lists of health professionals
• Professional development courses
• Ongoing training, networking and information events, and
• links to research projects in South Australia
Provides training to remote Aboriginal communities, with a focus
on developing skills to manage and deliver central services inremote communities and includes basic business management
and planning skills, is provided to nine communities across APY
Lands in the State’s far North West.
An online procurement system to simplify the purchase of ICT
project services by government. It allows registered vendors to
electronically quote on projects up to $700,000 and contract to
undertake the work under standard terms and conditions.
Businesses can lodge their land division applications online at
the Planning SA website. This service is part of the Reducing the
Red Tape for Businesses initiative and aims to save businesses
resources and time.
Designed to streamline the assessments and approvals process
and improve efficiency.
An internet-based system that allows an easy, flexible and
more effective way to do business with RevenueSA. Business
operators can use RevNet to pay stamp duty, pay and update
land tax and emergency services levy certificates and register
and pay Pay-roll Tax online from the comfort of their own officeor home.
Programs Description Contact Details
More Time for Business
Programs Description Contact Details
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e-ELF (Electronic
Licences Forms)
Business Helpline
EasyData
Consumer and
Business Affairs
Services
South Australian Food
Centre
Property Assist
Website
Environmental Protection Authority
www.epa.sa.gov.au
Telephone: 8204 2000
Telephone: 1800 623 445 (Metro only)
Inner West BEC
Helpline number: 1300 360 306
Department of Trade and Economic
Development
www.southaustralia.biz/EasyData
Telephone: 8303 2400
Office of Consumer and
Business Affairs
www.ocba.sa.gov.au
Telephone: 1300 138 918
SA Food Centre
www.safoodcentre.com.au
Telephone: 8348 4095
Department for Transport, Energy
and Infrastructure,
Land Services Division
www.propertyassist.sa.gov.au
Telephone: 8204 9015
Telephone: 1300 855 695
(Country Only)
A single access point for all Environmental Protection Agency
licences, allowing business to apply for new licences,
exemptions and authorisations, renew all licences, exemptions
and authorisations and pay for any licence based invoice.
A free telephone counselling service to small business owners
during times of difficulty and crisis to reduce the emotional and
financial distress of a business crisis or failure, and the number
and cost of business failures in South Australia. The service ismanaged on behalf of the Government by the Inner West BEC
with support from the Institute of Chartered Accountants, the
Australian Society of Certified Practicing Accountants and the
South Australian Law Society.
A new web-based data service detailing South Australian
economic, environmental and social indicators which gathers
publicly available data from the Australian Bureau of Statistics
and some previously unavailable information and can be used
by a wide variety of industry sectors and organisations.
Assists small business with numerous services in the areas of:
• Consumer affairs
• Business and occupational services
• Births, deaths and marriages• Tenancies, and
• Education and information services.
Also provides online services for small business:
• to check if a business is licensed in SA, and
• to process applications and renewals of business names
and to pay invoices.
Publishes a booklet entitled Open for Business , providing
a simple introduction to starting and operating a business in
South Australia.
A hub of expertise (business development facilitators, food
technologists and specialists) where small food business
operators can learn and develop their business. Small business
owners can get connected to the right people who will supportand facilitate them with business planning, products, packaging,
processing, safety, marketing, distribution and much more.
The Centre also provides access to modern processing facilities
and provides assistance to small business for market
development on both an international and interstate level.
Provides online access to land administration data products and
services which are necessary to process property transactions.
Also assists small businesses to manage their usage and
accounts on these sites.
Programs Description Contact Details
Business Information and Advisory Services
Programs Description Contact Details
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Planning SA Online
Information
Aboriginal Heritage
Information Services
Family andBusiness Mentors
(FaB Mentors)
Plantation Forestry
Information
Mineral and Energy
Resources Services
DEH Information Line
Radiation ProtectionServices
Department of Planning and
Local Government
www.planning.sa.gov.au
Telephone: 8303 0600
Department of Premier
and Cabinet
www.premcab.sa.gov.au
Telephone: 8226 3560
SA Drought Hotline Free call: 180 20 20
Department of Primary Industries
and Resources SA
www.pir.sa.gov.au/forestry
Telephone: 8463 3000
Department of Primary Industries
and Resources SA
www.pir.sa.gov.au/minerals
Telephone: 8463 3000
Department for Environment
and Heritage
Information Line number: 8204 1910
Environment Protection Authoritywww.epa.sa.gov.au
Telephone: 8204 2000
Free call: 1800 623 445
(Non Metro Only)
Provides a range of online i nformation and search tools,
including:
• Online Heritage System
• SA Atlas
• Population Projections Enquiry System
• Retail and Industrial Databases
• Broad Acre Land Database and Reports, and
• Journey to Work System and Reports
Provides information and assistance about the existence and
location of Aboriginal sites, the determination of sites and issues
about the destruction of, or damage to, sites. Many of these
inquiries come from developers with small business interests.
Informal, friendly, local, confidential and free mentoringsupport to primary production businesses (families and
individuals) to assist them to make positive decisions about
their future.
Provides information to support the development of
agroforestry and carbon plantations for small businesses in
regional communities.
Provides assistance in the establishment of new business
activities that take advantage of developing markets under
emissions trading.
Provides assistance to small business through:
• training, workshops, lectures, community group
presentation and student work experience
• books, factsheets and publications on mining and geology
• specialised case management expertise to major mining
projects proceeding through government approvals processes
• advising projects on the approvals process, including
environmental responsibilities, native title issues and to
assist in helping inform the community on resource
exploration and mining.
A central contact point to answering general public enquiries
relating to Botanic Gardens, national parks, heritage, coast and
marine, environmental education, animal welfare, Aboriginal
partnerships, fauna permits, land management, biodiversity
conservation, publications, products and services.
The Radiation Protection Division of the Environment ProtectionAuthority provides small business with the following services:
• Use of the laboratory for equipment calibration and testing;
• Use of the laboratory and other facilities for training courses;
• Expert presentations to training courses;
• Taking small radioactive sources for storage in RPD facilities
when they are unable to safely store them;
• Advice on best practice operation; and
• Advice on development of radiation safety plans.
Programs Description Contact Details
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Land Management
Information and
Advice
South Australian
Legislation Website
Liquor, Gambling and
Lottery and Charity
Services
Fair Treatment forStaff & Customers
One-Stop-Shop
Accident Tow Truck
Register
Disabled Persons
Parking Permit for
Organisation
Delivery of services
in regional
South Australia
Department of Water, Land
and Biodiversity Conservation
www.dwlbc.sa.gov.au
Telephone: 8463 6800
Office of Parliamentary Counsel
www.legislation.sa.gov.au
Telephone: 8207 1000
Office of Liquor and
Gambling Commissioner
www.olgc.sa.gov.au
Telephone: 8226 8410
Equal Opportunity Commissionwww.eco.sa.gov.au
Telephone: 8207 1977
Telephone: 1800 188 163
(Country Only)
Department for Transport, Energy
and Infrastructure
www.sa.gov.au
Telephone: 8226 8026
Department for Transport, Energy
and Infrastructure
www.sa.gov.au
Telephone: 8374 5163
Department for Transport, Energy
and Infrastructure
www.sa.gov.au
Telephone: 13 10 84
Service SA
www.sa.gov.au
Telephone: 13 23 24
Provides information and advice on the areas of:
• technical advice on the sustainable management and
condition of South Australia's agricultural lands and
rangelands, including soil information and management,
revegetation, dryland salinity, landcare and pest
animals and weeds
• land use mapping of South Australia's regional areas –
small business customers of the land use data include
private environmental consultancies and wineries
• soil and land information to indicate where special designs
may be needed to overcome soil conditions, and
• advice on development and post development land
management.
Provides copies of all current and some historical legislation and
up to date legislative information.
Provide information and advice to businesses in the liquor,
gaming, casino, wagering, lottery and charity industries in
South Australia with licence applications, compliance and
other related services.
Provides information and education to create a betterunderstanding of equal opportunity laws; assists small
businesses with the provision of information, resources
and telephone advice on their rights and responsibilities
aimed at reducing discrimination and harassment.
Provides specialised accreditation and licensing services for
businesses involved in hire cars and taxi licences and leases.
Provides advice to tow trucks about licences and manages the
roster for tow trucks to attend accidents in metropolitan area.
Provides a disabled persons parking permit for an organisation
that provides services, including transport services, to at least
four persons with a physical disability
Provides support to small business via provision of Office of
Business and Consumer Affairs services and information in Berri,
Gawler, Kadina, Mount Gambier, Murray Bridge, Naracoorte,
Port Augusta, Port Lincoln, Port Pirie, and Whyalla.
These services include lodgement and receipting of:
• Applications for new occupational licence with ID check,
and photo
• Occupational licence renewals
• Various other licensing services such as change of address,change of directors replacement and surrender of licences
• Registration of a new business name
• Business name renewals
Programs Description Contact Details
Business Licensing and Legislation
Programs Description Contact Details
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Aquaculture Leasing,
Zoning and Licensing
Audit of Food Safety
Programs
Family Day Care
Child Care
SafeWork SA Small
Business Strategy
Crime Prevention
Coordination Scheme
Animal Welfare
Legislation
Information and
Licences
Fauna Permits
Service SA
www.sa.gov.au
Telephone: 13 23 24
Department of Primary Industries
and Resources SA
www.pir.sa.gov.au/aquaculture
Department of Primary Industries
and Resources SA
www.pir.sa.gov.au/foodsafetyTelephone: 8463 3000
Department of Education and
Children’s Services
www.decs.sa.gov.au
Free call: 1800 551 890
Department of Education and
Children’s Services
www.decs.sa.gov.au
Free call: 1800 551 890
Department of Premier
and Cabinet, SafeWork SA
www.safework.sa.gov.au
Telephone: 1300 365 255
South Australia Police
www.watchsa.com.au
Department for Environment
and Heritage
www.environment.sa.gov.au
Telephone: 8204 1910
Department for Environmentand Heritage
www.environment.sa.gov.au
Telephone: 8124 4972
• Registration of auctioneers
• Lodgement of tenancy bonds
• Application for notice of change of public officer or change
of address for public officer
• Application to obtain ministerial consent for an association
• Application for deregistration of incorporated association
Assists small businesses through the zoning of aquaculture areas
and the creation and management of all aquaculture leases
within state waters. Also facilitates the licensing and
environmental monitoring of all aquaculture activities within SA.
Provides a ‘regulatory’ audit service to businesses within the
South Australian meat industry.
Provides establishment support to approved care providers by
actively recruiting, selecting and training them thus ensuring their
small business built on solid foundations. Also provides advice
on meeting legislative, regulatory, accreditation and licensing
requirements. Approved care providers are offered ongoing
training and development from DECS as well as administrative
support particularly in regard to Child Care Benefit (CCB).
Provides advice on meeting legislative, regulatory and licensing
requirements. Also provides online information designed to link
licensees and staff to information that may assist in carers to
provide quality early years education.
Provides advice and support services to assist employers in
complying with legal requirements relating to Occupational
Health and Safety (OHS), including:
• Free advisory services through SafeWork SA’s Help and
Early Intervention Centre
• The ‘Small Business Strategy’ focusing assistance
on industry groups with the highest number of workers
compensation claims in small business
• Information sessions to assist small business in complying
with OHS requirements
• Information products including ‘Serious About Safe Business’.
Assists small businesses in implementing crime prevention
strategies to prevent robberies and in increasing security and
educating employers & employees in personal safety, through• the ‘Armed Robbery Kit’
• the ‘Business Security Booklet’
• training of ‘Crime Prevention Through Environmental Design’
(CPTED)
• free CPTED audits, and
• Business Watch Program
Provides information to the community, businesses and
stakeholders (in particular those undertaking research and
teaching involving animals) regarding animal welfare legislation
and assists them to comply with this legislation. Also provides
licensing and conducts inspections of research arrangements and
funds RSPCA inspection services of other animal based activities.
Provides information and licensing services on native animals tothe community and businesses.
Programs Description Contact Details
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Commercial Tour
Operator Licensing
Heritage
Management Advice
Water licences
and permits
Clearance Control and
Pastoral Leases
Business
Sustainability
Alliance
Resource Efficiency
Assistance Program
(REAP)
Hot Water Installation
Standards
Environmental
Management
Services
Department for Environment
and Heritage
www.environment.sa.gov.au
Telephone: 8204 1910
Department for Environment
and Heritage
www.environment.sa.gov.au
Telephone: 8124 4960
Department of Water, Land
and Biodiversity Conservation
www.dwlbc.sa.gov.au
Telephone: 8463 6800
Department of Water, Land
and Biodiversity Conservation
www.dwlbc.sa.gov.au
Telephone: 8463 6800
Business Sustainability Alliance
www.southaustralia.biz/bsa
SA Centre for Innovation
www.centreforinnovation.org.au
Telephone: 8204 2000
Telephone: 1800 623 445 (Country)
Zero Waste SA
www.zerowaste.sa.gov.au
Telephone: 8204 2051
Department for Transport, Energy
and Infrastructure
www.dtei.sa.gov.au/energy
Telephone: 8343 2222
Environmental Protection Authority
www.epa.sa.gov.au
and SA Centre for Innovation
www.centreforinnovation.org.au
Issues and renews licences for commercial tour operators. The
department advocates and promotes the use of registered tour
operators through their website and information line.
Provides extensive advice regarding heritage sites to Councils,
planning authorities, owners and the general community
through publications and heritage conservation seminars and
the SA Heritage Places Database.
Provides information, advice and services, including:
• water licenses
• permits for all water affecting activities including well
permits, well drillers and water licenses, and
• salinity management advice.
Manages and assesses all native vegetation clearance
applications and manages pastoral leases ensuring that farmers
graze their sheep and cattle in a sustainable way without
permanently jeopardising the survival of native plants and animals.
A collaboration of agencies (DTED, Zero Waste SA, EPA and
SA Water) to provide services to businesses in the areas of
strategic planning, resource management, sustainability andclimate change, including;
• Resource Efficiency Assistance Program (REAP);
• Environment Improvers Program;
• Visual Environmental Management Systems;
• Lean Process Tools and Techniques;
• CleverGreen Series;
• Business Water Savers Program;
• BSA Executive Workshop Series; and
• Good Business Guide toolkit.
Assists industry to improve the management of waste, water
and energy flows. A strong emphasis is placed on building
organisational capacity and a business case for change.
The program is delivered in partnership with the BusinessSustainability Alliance.
An information service which provides advice, via printed
publications, telephone, internet and face to face support, to
plumbing businesses to help them comply with these new
greenhouse gas and water flow rate performance standards.
Provides services and useful tools assisting business with
environmental issues, including:
• Eco-mapping
• The Carbon Calculator, and
• ‘Greening the supply chain’
Programs Description Contact Details
Greening Business
Programs Description Contact Details
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Sustainable 1000
Small Business
Program
Recycling @ Work
Advice and
Information
Recycling@ Work
grants program
InSkill SA
Interpreting and
Translating
Premier’s Food Awards
Water Transfer Fees
EC Interest Rate
Subsidies
Farm Debt Mediation
Zero Waste SA
www.zerowaste.sa.gov.au
Telephone: 8204 2051
Zero Waste SA
www.zerowaste.sa.gov.au
Telephone: 8204 2051
Zero Waste SA
www.zerowaste.sa.gov.au
Department of Further Education,
Employment, Science and
Technology
www.informationeconomy.sa.gov.au
Telephone: 8207 8701
Multicultural SA
www.multicultural.sa.gov.au
Telephone: 8226 1944
Department of Primary Industries
and Resources SA
www.safoodawards.com.au
Telephone: 8463 3000
Department of Water, Land and
Biodiversity Conservation
www.dwlbc.sa.gov.au
Telephone: 8463 6800
Department of Primary Industries
and Resources SA
www.pir.sa.gov.au/pirsa/drought
Free call: 1800 182 235
Department of Primary Industries
and Resources SA
www.pir.sa.gov.au/pirsa/droughtFree call: 1800 182 235
The Adelaide Sustainable 1000 project will be delivered in four
stages across South Australia, utilising a broad industry base of
small and medium size enterprises to deliver waste, water and
energy reduction outcomes guaranteed to improve individual
business profitability, the environment and better human and
social welfare.
The stages will target in sequence:
• Northern Adelaide (City of Salisbury and City of Playford,
Kangaroo Island) – completed
• Southern and Central Adelaide.
Helps businesses to reduce the amount of waste generated and
to introduce recycling systems at their work place.
Provides grants to encourage waste and recycling companies to
offer improved recycling collection services for Adelaide’s small
to medium businesses.
Having InSkill SA registration is a requirement of businesses
wanting to tender for SA Government contracts and associated
sub-contracts worth $250,000 or more. To facilita te InSkill
registration DFEEST offers a free service to potential
applicants for Government contracts, which includes support,
advice and guidance around InSkill Potential applicants.
Small businesses receive a Registration Certificate and an
InSkill registration number.
Provides high quality, confidential and professional interpreting
and translating services in approximately 112 languages and
dialects.
The Annual South Australian Premier’s Food Awards recognise
outstanding achievement and excellence in the South Australian
food industry. The event aims to profile, celebrate and showcase
the achievements of small business in the South Australian
food industry.
For River Murray Licence holders who buy in water allocation
for 2009-10 only to top up water access to a level that does
not exceed a volume equal to 1 kilolitre per Water Access
Entitlement share they hold or the maximum water allocation
they were authorised to use between 1 July 2006 and 30 June
2009. Benefit: $205 fees waived per application.
Interest rate subsidy to eligible farm businesses and small
businesses that are in financial difficulty due to the impact of
Exceptional Circumstances. Benefit: up to $100,000 per year.
For primary producers in drought affected areas, who need the
assistance of an independent mediator to negotiate with their
bank, after having followed the Farm Finance Strategy. Benefit:up to $2,000.
Programs Description Contact Details
Supporting Small Business
Programs Description Contact Details
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Planning for
Recovery Grants
Irrigated Industry
Support Program
Rural Financial
Counselling
Community
counselling
Mental health support
Benefit: help & support
Regional Support
Centres
Farmer Peer
Support Network
Energy Consumer’s
Council
Remote Areas Energy
Supplies Scheme
Community Benefit SA
Department of Primary Industries
and Resources SA
www.pir.sa.gov.au/pirsa/drought
Free call: 1800 182 235
Riverland Response Centre
Free call: 1800 857 327
Rural Financial Counselling
Service SA
Free call: 1800 836 211
SA Drought Hotline
Free call: 180 20 20
Rural & Remote Mental
Health Services
Free call: 13 14 65
Berri 1800 857 327
Murray Bridge 08 8532 3198
Ceduna 0427 398 888
Clare 0488 145 124
Country Health
Stephen Toon
0488 936 474
Department for Transport, Energy
and Infrastructure
www.dtei.sa.gov.au/ECC
Department for Transport, Energy
and Infrastructure
www.dtei.sa.gov.au/energy
Telephone: 8343 2222
Department for Families
and Communities
www.dfc.sa.gov.au
Telephone: 8226 8800
For those in receipt of EC interest rate subsidies. Up to $4,000 for
expert support in preparing a farm drought recovery plan, up to
$10,000 for immediate eligible projects of their plan. Applications
received up until 27 November 2009. Benefit: up to $14,000
Reimbursement Grants to viable farm businesses that choose
to purchase water allocations for Critical Survival Needs of
permanent plantings in the River Murray corridor.
Benefit: up to $260 per megalitre for water allocations
purchased between 1 July 2009 and 28 Feb 2010
The Rural Financial Counselling Service SA provides free,
confidential rural financial referral and support services to
primary producers, fishers and small rural businesses.
Benefit: a free service
Rural community counsellors provide confidential counselling
services to community members directly affected by the drought.
The service provides basic mental health capacity building to
take care of social and emotional well being.
Benefit: free help and support
A 24-hour emergency assistance and information service staffed
by experienced mental health nursing staff, with services and
tools to assist farmers and irrigators managing their businesses
and coping with stress. Please note that this an emergency
assistance number only.
One port of call for regional drought enquiries and support
including: Regional Drought Coordinators, Rural Financial
Counselling Service, Country Health SA and Division of General
Practice. Benefit: access to drought support
A program to assist farmers and key community members to
provide supportive and mentoring roles to others in their region,
whomay be feelingthe stresses and strainsof thecurrent drought.
Comprises representatives from businesses and the SA
community who provide government with feedback and
high-level advice on energy policy issues such as pricing and the
reliability of supplies and services, within the SA energy sector.
The Council was created to give all categories of consumers in
SA the opportunity to have a real and practical input into energy
policy development. Small business interests are promotedby council representatives from the State Retailers’ Association,
Business SA and the South Australian Farmers’ Federation.
Provides subsidised energy to residents and businesses in
thirteen remote off-grid townships in South Australia where
provisions of energy would not otherwise be commercially
viable. Approximately 65% of these subsidises are attributed
to commercial or small business customers.
Provides assistance to non-government, non-profit incorporated
community service organisations for community development to
assist disadvantaged individuals, families and communities.
The program welcomes partnerships with a broad range of
stakeholders including small business, to achieve common aims
and supports business orientated social enterprises.
Programs Description Contact Details
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Maps and aerial
imagery products
Women’s Information
Service
Department for Environment
and Heritage
www.environment.sa.gov.au
Telephone: 8463 3999
Office for Women
www.officeforwomen.sa.gov.au
Telephone: 8303 0590
Provides a wide range of standard map and aerial imagery
products over the state of South Australia for the general public
and the business community. These products may assist small
business as they show property boundaries, topographic data
and aerial imagery, which are available from Mapland, the retail
outlet for the Department for Environment and Heritage.
Assists and supports women towards financial security and
independence as well as providing education, training and
guidance on career pathways.
Programs Description Contact Details
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Sea change proves to be the right change
When Mark and Sharon Haydon purchased the Port Vincent Seaside Caravan Park they
faced a daunting task.
One of two caravan parks in Yorke Peninsula’s Port Vincent, the business was far from
booming – and having spent his entire working life as a farmer, Mark had no formal
experience in the tourism industry.
However, Mark and Sharon embraced the challenge; three years later, things have never
been better for the couple and their young family.
Occupancy rates at the park are three times what they were when Mark and Sharon took
over and business is continuing to grow.
“When it became clear that the drought was going to have long-term impacts on the farming
industry, we decided to buy the caravan park,” Mark says. “It was something we had noexperience in but it has certainly exceeded all our expectations.”
Mark says they quickly decided to transform the park to differentiate it from the competition.
“We completely re-fitted all of the old cabins and built seven new ones, so the park now
offers four different cabin options to cater for everyone’s needs,” he says. “We’ve also
introduced other initiatives such as a ‘tradies rate’ to target tradesmen, as there’s currently a
lot of construction in the area.”
Mark and Sharon and their three children live and breathe the business, with a cleaner the
park’s only other employee.
“It’s been a lot of hard work and the Regional Development Board has given us a lot ofhelp and advice,” Mark says. “We’re certainly seeing the results – including a lot of repeat
business. People are coming back because they like what we offer.”
Port Vincent Seaside
Caravan Park Mark and Sharon Haydon
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The Small Business Statement outlines and confirms the South Australian Government’s
commitment to small business and small businesses in the State.
In its Economic Statement of March 2009, the Economic Development Board expressed its
confidence in the State and a bright economic future ahead.
Small business undoubtedly can contribute to and share the rewards of this future.
However, much work must be done in the coming years for the State to fulfil this vision and to
create the success that the Board and other commentators have predicted.
Opportunities do exist for innovative, forward-thinking, smart businesses and the people whoown and work within them. Major local and international investment in infrastructure and projects
within the mining, defence and other industries – as well as developments underway or planned
through the Australian Government’s stimulus packages – will create many more opportunities.
In addition, exporters of high-quality products and services will benefit when the global
economy recovers.
The challenge for South Australian small businesses is to think, plan and work cleverly and
imaginatively, to ensure they are ready and capable to capitalise on these opportunities.
With the support and assistance of the State Government, a dynamic and sustainable future
for small business in South Australia is assured.
Looking to the Future
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A Vision for Small Business
Innovative South Australian businessmen and women have seized on the opportunities
created by:
• collaboration between industry and government
• unprecedented levels of infrastructure investment
• increasing use of online business and marketing methods.
Small businesses crucial to the State’s global reputation and ongoing prosperity are thriving.Business investment and population growth have stimulated the economy and increased the
options for people looking to start small businesses in the State.
The diversity of the South Australian economy is clearly evident.
Building on South Australia’s established strengths in defence, mining, wine, agriculture,
seafood and manufacturing, small businesses have emerged and succeeded in other
sectors including knowledge-intensive services, advanced and niche manufacturing, clean
technologies and resource-related services.
These growth areas are now mainstays of the South Australian economy.
Universities and private and government research laboratories contribute to thedevelopment of world-leading research and technology, while a skilled workforce provides
the backbone to economic growth. The State’s educational institutions work closely with
industry to develop and maintain this workforce, and create globally competitive goods
and processes that support small business endeavours.
Commercialisation and venture-capital financing of innovative concepts have boosted
our standing on the world stage. South Australia’s economy is linked to global markets that
thrive on knowledge-driven and value-added products and services.
South Australia is recognised internationally as a forward-thinking economy that
understands the importance of the internet in building successful businesses and markets –
and uses it to expand national and international sales.
Individual businesses, government agencies and industry groups – supported by the
Australian Government’s national broadband network – have developed quick and efficient
methods to help imaginative small-business operators expand their businesses.
South Australia now has a higher per-capita share of the nation’s home-based e-commerce
entrepreneurs – people of all ages, backgrounds and skill sets among them – winning
business in the global community.
Small businesses continue to demonstrate their role in a growing economy, and ensure
South Australia is a vibrant, dynamic and prosperous place in which to live, work and play.
THIS VISION FOR SMALL BUSINESS IN SOUTH AUSTRALIA SHOWS HOW THE SECTOR
COULD OPERATE IN THE NEAR FUTURE AS A RESULT OF THE EFFORTS AND COMMITMENT
OF THE STATE’S SMALL BUSI NESSES, THE SECTORS IN WHICH THEY WORK AND THE
SOUTH AUSTRALIAN GOVERNMENT.
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BUSINESS HELP LINE 1300 360 306
Business Enterprise Centre Network
Eastside BEC
Unit 2, 294 Payneham Road
PAYNEHAM SA 5070
PO Box 4017 Norwood Sth 5067T 8132 0377 F 8132 0985
Email: [email protected]
Southern Success BEC
5/209 Main South Road
PO Box 175
MORPHETT VALE SA 5162
T 8326 6511 F 8326 6922
Email: [email protected]
Inner West BEC
Adelaide University Research Park
Ground Floor,
30-32 Stirling Street
THEBARTON SA 5031
T 8159 8700 F 8159 8711
Email: [email protected]
North West Business Development Centre
6 Todd Street
PORT ADELAIDE SA 5015
T 8440 2440 F 8440 2401
Email: [email protected]
Enterprise Adelaide
25 Pirie Street, Adelaide SA 5000
GPO Box 2252, Adelaide SA 5001
T 8203 7815 F 8203 7575
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APPENDIX 1
Inner Southern BEC
903b South Road
CLARENCE GARDENS SA 5039
T 8351 0227 F 8351 0340Email: [email protected]
Northern Adelaide BEC
PLAYFORD Business Centre
95 Womma Road
ELIZ.WEST SA 5113
T 8256 0900 F 8256 0999
Email: [email protected]
Tea Tree Gully BEC
North East Development Agency
114 Tolley Rd
ST AGNES SA 5097
T 8397 9555 F 8397 9599
Email: [email protected]
Salisbury Business & Export Centre
Innovation House West, Technology PkMAWSON LAKES SA 5095
T 8260 8205 F 8260 8206
Email: [email protected]
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Call for Public Submissions
Public and industry feedback is invaluable to the State Government as a guide to the direction its
takes in policy initiatives. As part of the development of the Small Business Statement , the Hon
Paul Holloway, Minister for Small Business, sought comments and feedback from small business,
business groups and industry associations in relation to current and emerging issues for small
business and what the Government could do to assist.
In January 2009, advertisements calling for submissions were placed in metropolitan and country
newspapers. Ultimately, 119 suggestions were received from the 46 individuals and organisations
listed below.
We thank all those who took the time to prepare submissions. They have provided avenues to
explore in the ongoing pursuit to improve support and services for small businesses in the short
and long-term.
Business SA
Motor Traders Association SA
Enterprise Adelaide, Adelaide City Council
Inner Southern BEC
Inner West BEC
North West Business Development Centre (BEC)
Christopher Rankin, Air Conditioning Mechanical
Contractors Association
Electronics and ICT Association
Farmers Federation
Naomi Gleeson, Murraylands Enterprise Estate
Industry Group
Andrew Clarke, Plumbers Industry
Association of SA
Peter Mansfield, Printing Association
Lindsay Loud, Small Business Owner
Maxine Borchardt, Small Business Owner
Michael De Nieuwe, Small Business Owner
Malcolm NcNicol, Small Business Owner
Lance Otto, Small Business Owner
Janet Craig, Small Business Owner
Les Berry, Small Business Owner
Greg Sheridan, Small Business OwnerPeter Morelli, Small Business Owner
Noura Thiele, Small Business Owner
Janelle Pansini, Small Business Owner
Sally Neville, Restaurant Catering SA
Quentin Moore, Small Business Owner
John Brownsea, State Retailers Association
Brian Smedley, SA Wine Industry Association
Professor Peter Høj, UniSA
Anthony Francis, Flinders University
Langdon Blight, CPA
Steven Esca, Business Owner
Kevin Liddiard, Small Business Owner
Diana Frankcom, Business Owner
Serina Pace, Small Business Owner
Wayne Nelson, Small Business Owner
Andrew Rushworth, Small Business Owner
Peter Jans, Small Business Owner
Lindsay Cope, Small Business Owner
Brian Guthleben, Small Business Owner
Barrie Pinder, Small Business Owner
David Mifsud, Small Business Owner
Darren and Joan Hill, Small Business Owner
Bridget Hogg, Small Business Owner
Stuart McKay, Small Business Owner
Alison Sadler, Small Business OwnerPatrick Comerford, Small Business Owner
APPENDIX 2
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SMALL BUSINESS STATEMENT
Summary of issues from public submissions
Submissions have been summarised under four headings:
1 Assistance for small business
2 The economic environment for small business
3 Training and skills development
4 Legislation and regulations.
1 Assistance for small business
Submissions suggested the following:
• Hold a small business summit/roundtable.
• Focus on policies and programs that promote productivity and innovation in service industries.
• Provide greater opportunities for small business in government procurement and
tendering processes.
• Subsidised access to specialist professional services (legal, accounting, etc).
• Improve access to and support for small businesses seeking funding.
•Improve links between small businesses and universities in the development of
new technologies.
• Assistance in coping with environmental issues through the Business Sustainability Alliance,
a collaboration of agencies to provide services to businesses related to sustainability, climate
change and a carbon-constrained environment.
Services and resources currently available
• Hold a small business summit/roundtable.
This will be actioned in the form of a Small Business Forum, focusing on the theme of
small-business recovery and renewal, to be held during South Australian Small Business
Month in October 2009.
• Provide support for small businesses in attracting, selecting and retaining appropriate staff.This topic is covered in the Building Business Capability in Workforce Development,
Better Business Series, Business Management Skills Development and Business Owners’
Coaching programs.
• Assist small businesses through the process of applying for business funding.
This service is already available through the BEC and RDA (SA) network.
• Introduce a Small Business Innovation Fund.
This is already available through SACFI’s Innovation Development Grant and Small Business
Development Grant.
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2 The economic environment for small business
Submissions suggested the following:
• Reduce WorkCover rates in general, and on apprentices.
• Simplify OHS&W licence processes and costs.
• Provide tax concessions (financial incentives) for businesses providing energy-efficient services.
Services and resources currently available
• Reduce payroll tax.Threshold increased and rate reduced.
3 Training and skills development
Submissions suggested the following:
• Support and promote training and skills development programs.
• Develop business language and interpretation programs for business migrants.
• Streamline the booking systems for attendance at workshops.
• Review the topics covered by the BBS and BMSD programs on a regular basis, with
participation from the BEC network.
• Resource the BEC network to run Small Business Expo during Small Business Month.
• Encourage greater cooperation and collaboration among all government departments
providing service for and interacting with small business.
• Develop the means of offering small business owners a personal development path,
leading to improved business management performance.
• Increase access to small business training in regional areas.
• Training for intending business owners, including access to those intending to start a
business through OCBA, Local Government, etc.
• Improve access to training for apprentices in regional areas.
• Promote the available service.
• Add climate change and environmental issues to the current list of training topics.
• Incentives to employ apprentices, and a subsidy for adult apprentices.
Service and resources currently available
• Utilise and promote the resources within the BEC network more effectively.
Work is being done in this area, based on the recognition of BEC and RDA (SA) networks as
important support for small business.
• Address family business issues (particularly exit strategies and transition planning).
Course has been developed, and presented, for family business personnel and advisers.
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4 Legislation and Regulations
Submissions suggested the following:
• Greater licensing and enforcement in the trades.
• Simplify business registration procedures.
Services and resources currently available
• Reduce red tape.
Red-tape reduction program achieved initial savings of $170 million, and a second programwas announced in April 2009.
• Develop a central place for compliance information.
The Business Licence Information Service is available through all BECs.
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FURTHER INFORMATION
Further information to assist small business
can be obtained from the
Department of Trade and Economic Development.
www.southaustralia.biz
Enquiries can be directed to:
Ms Georgina Chandler
Executive Officer, Business Development Council
Office of Small Business and Regional Development
Department of Trade and Economic Development
GPO Box 1264
Adelaide, South Australia 5001
Telephone: +61 (8) 8303 2014
Fax: +61 (8) 8303 2350
Email: [email protected]
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