THE RELEASE STRATEGY OF mySAP.comCOMPONENTS

SAP White Paper

THE BEST-RUN E-BUSINESSES RUN SAP

© Copyright 2001 SAP AG. All rights reserved.

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The Release Strategy of mySAP.com Components. . . . . . . . . . . . . . . 6Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Structure of this Brochure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

mySAP.com E-Business Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7The mySAP.com E-Business Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

mySAP.com E-Business Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Cross-Industry Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Industry Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Infrastructure and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9mySAP.com Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Overview of SAP's Delivery Strategy . . . . . . . . . . . . . . . . . . . . . . . . . 11Delivery Strategy in General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Delivery Strategy for Individual mySAP.com Components . . . . . . . . . . . . . . . . . . . . . . 11

Delivery Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Delivery Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12The Release Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Duration and Scope of Software Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Transition to mySAP.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Release Planning in Detail: Application Components . . . . . . . . . . . 14SAP R/3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

The Future of SAP R/3: SAP R/3 Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16SAP Advanced Planner and Optimizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

SAP Business Information Warehouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

SAP Corporate Finance Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

SAP Customer Relationship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

SAP Environment, Health & Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Enterprise Buyer Professional Edition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

SAP KW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

SAP Strategic Enterprise Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

SAP Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

mySAP Marketplace by SAPMarkets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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CONTENTS

Release Planning in Detail: Industry Solutions . . . . . . . . . . . . . . . . 27General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Discrete Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

mySAP Aerospace & Defense . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28mySAP Automotive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28mySAP Engineering & Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29mySAP High Tech . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Process Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

mySAP Chemicals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30mySAP Mill Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30SAP Cable Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30mySAP Mining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31mySAP Oil & Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31mySAP Pharmaceuticals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Consumer Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

mySAP Consumer Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32mySAP Consumer Products Apparel & Footwear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32mySAP Retail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Service Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

mySAP Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33mySAP Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33mySAP Telecommunications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33mySAP Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Financial Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

mySAP Banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34mySAP Financial Service Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35mySAP Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Public Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

mySAP Healthcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36mySAP Higher Education & Research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37mySAP Public Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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Release Planning in Detail: Technology Components . . . . . . . . . . . 39Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

SAP R/3 Plug-Ins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Workplace Plug-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40SAP Web Application Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SAP Internet Transaction Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

SAP GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

SAP Business Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Release Planning: Special Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45SAP Systems and European Monetary Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

mySAP Hosted Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

mySAP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SAP Service Marketplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Implementation and Upgrade of mySAP.com Components . . . . . . . . . . . . . . . . . . . . . . 48

Implementation Tools and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Upgrade Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Online Correction Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Collaborative Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

SAP's Collaborative Business Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Electronic Delivery of SAP Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

The Internet Demonstration and Evaluation System . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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INTRODUCTION

With the mySAP.com e-business platform, SAP AG, the marketleader in enterprise application software, has shifted its focus tothe Internet. mySAP.com uses SAP's strengths - its broad arrayof solutions, its customer and partner base, and its skill in inte-grating enterprise business processes - to offer customers acomprehensive, integrated solution for e-business. WithmySAP.com, SAP has developed into a provider of comprehen-sive solutions for integrated, cross-company collaboration inthe new, New Economy.

The mySAP.com e-business platform features a complete familyof e-business solutions, services, and technologies that aregrouped into three main areas: cross-industry solutions, indus-try solutions, and infrastructure and services. The cross-indus-try solutions are mySAP Workplace, mySAP CustomerRelationship Management, mySAP Supply Chain Management,mySAP Marketplace, mySAP E-Procurement, mySAP BusinessIntelligence, mySAP Product Lifecycle Management, mySAPHuman Resources, mySAP Financials, and mySAP MobileBusiness.

This brochure provides an overview of the individualmySAP.com solutions and of the current status of deliveryplanning for individual mySAP.com components. It will alsoinform you about current topics and upcoming features, espe-cially in the context of mySAP.com. This information will helpyou choose the right mySAP.com solutions and the right timeto upgrade to mySAP.com.

Structure of this Brochure

This brochure is divided into six sections. The first sectionintroduces the mySAP.com e-business platform. This sectionoutlines the general strategy that SAP is pursuing withmySAP.com.

The second section of this brochure provides an overview ofSAP's delivery strategy. It describes what has changed because ofmySAP.com and how the existing delivery planning processeshave been integrated into this new strategy. In this context, we

differentiate between the delivery of the mySAP.com e-businessplatform as a whole and the delivery of the individualmySAP.com components.

The third, fourth, and fifth sections describe the detailed releaseplanning of the individual mySAP.com components.

The sixth section deals with selected topics that are closelyrelated to delivery issues. It describes the InternetDemonstration and Evaluation System (IDES), OnlineCorrection Support, and SAP's tools and services forimplementing and upgrading mySAP.com components, andprovides information about the currency changeover broughtabout by the Economic and Monetary Union.

This brochure does not discuss the latest developments of theindividual software releases in detail. If you would like moreinformation about new developments, we recommend that yourefer to the individual Development News publications in theSAP Service Marketplace, at http://service.sap.com/development-news.

This brochure reflects the planning status at the time of print-ing. For completely up-to-date information on individualmySAP.com components, go to the SAP Service Marketplace athttp://service.sap.com. Please refer also to the online version ofthis brochure at http://service.sap.com/releasestrategy.

The SAP Notes mentioned in this brochure are available in theSAP Service Marketplace at http://service.sap.com/notes.

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THE RELEASE STRATEGY OF mySAP.comCOMPONENTS

THE mySAP.com E-BUSINESS PLATFORM

SAP's business solutions have integrated business processes inthousands of companies. With mySAP.com, SAP combines itsextensive business and industry expertise with an open,comprehensive e-business platform that facilitates interenter-prise collaboration in entire markets and industries by blurringenterprise boundaries. From employee portals to mobile busi-ness solutions, the mySAP.com e-business platform provides allthe solutions and services companies need to eliminate enter-prise boundaries and participate in a global marketplace.

SAP Solution Offering

mySAP.com E-BUSINESS SOLUTIONS

Cross-Industry Solutions

mySAP Workplace

At the heart of the SAP collaborative business strategy is mySAPWorkplace - a role-based enterprise portal providing personal-ized access to information, applications, and services inside andoutside of an enterprise for all users - internal and external.

mySAP Customer Relationship Management

mySAP Customer Relationship Management (mySAP CRM)provides companies with the customer-centric solutions theyneed to plan, build, and maintain profitable customer relation-ships. mySAP CRM facilitates customer interactions through all

phases of the customer relationship life cycle - from customerengagement and business transactions to order fulfillment andcustomer service.

mySAP Supply Chain Management

mySAP Supply Chain Management (mySAP SCM) integratesextended supply chains to enable intelligent e-business process-es. mySAP SCM transforms supply chain management from alinear, sequential process into a collaborative exchange thatenables customers, partners, and suppliers to synchronize theirsupply chain activities.

mySAP Marketplace by SAP Markets

mySAP Marketplace, delivered through MarketSet™, a jointsolution from SAPMarkets and Commerce One, helps virtualcommunities function efficiently by providing a collaborativeplatform that drives business processes across multiple softwaresystems and provides value-added services.

mySAP E-Procurement

mySAP E-Procurement is the most comprehensive end-to-endsolution for both ad hoc and strategic direct and indirect B2Bprocurement. Integrated business process analytics help youmanage the entire purchasing cycle and optimize all aspects ofthe supply chain. mySAP E-Procurement is delivered throughEnterprise Buyer™ Professional Edition, a joint solution fromSAPMarkets and Commerce One.

mySAP Business Intelligence

Interpreted information is critical to your company's success.mySAP Business Intelligence (mySAP BI) combines data ware-housing with comprehensive analytics delivered by the mySAPWorkplace. With mySAP BI, you can measure the effectivenessof business operations and take immediate corrective actionwhen things go wrong, driving a continuous improvementprocess.

mySAP Product Lifecycle Management

mySAP Product Lifecycle Management (mySAP PLM) creates acollaborative environment to manage, track, and control allproduct information over the complete product and asset lifecycle using a quality-driven extended supply chain. mySAP

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mySAP.com E-BUSINESS PLATFORM

PLM helps companies find the right information quickly, incor-porate business partners' knowledge into business processes,improve performance, and leverage project results. It providesseamless integration through close links across engineering,production, and maintenance operations.

mySAP Human Resources

mySAP Human Resources (mySAP HR) provides humanresources professionals, executives, and line managers with acomprehensive set of solutions to optimize companies' invest-ment in all their employees. mySAP HR combines strategichuman resources functions with workforce analytics and con-tent to fully demonstrate HR's contribution to the corporatebottom line.

mySAP Financials

mySAP Financials enables companies to close the loop onfinance functions by efficiently handling operative and collabo-rative financial processes, valuating processes throughout theentire value chain, and analyzing data for strategic decision-making processes. mySAP Financials also empowersmanagement to act according to overall business objectives,including communication with stakeholders, as well as provid-ing additional functions for travel management and real estatemanagement.

mySAP Mobile Business

mySAP Mobile Business extends the reach of mySAP.combeyond desktop PCs and wirebound networks. With mySAPMobile Business, users can access collaborative businesssolutions anywhere, anytime. It enables companies to deliverunparalleled levels of service and support to their employees,customers, and business partners.

Solutions, Services and Components that Collaborate, Integrate andEmpower

Industry Solutions

SAP's industry solutions are built on the substantial experienceSAP has acquired over decades of providing effective, industry-specific business solutions. These solutions deploy themySAP.com e-business platform according to the specific needsof specific industries.

Industry solutions use the mySAP.com cross-industrysolutions, while offering industry best practices and custom-developed industry expertise. They are organized into sixdistinct industry branches:

Discrete Industries

• mySAP Aerospace & Defense• mySAP Automotive • mySAP Engineering & Construction• mySAP High Tech

Process Industries

• mySAP Chemicals • mySAP Mill Products• mySAP Pharmaceuticals• mySAP Oil & Gas • mySAP Mining

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Consumer Industries

• mySAP Consumer Products • mySAP Retail

Service Industries

• mySAP Media• mySAP Service Providers • mySAP Telecommunications• mySAP Utilities

Financial Services

• mySAP Banking • mySAP Financial Service Providers• mySAP Insurance

Public Services

• mySAP Healthcare• mySAP Higher Education & Research • mySAP Public Sector

Infrastructure and Services

mySAP Technology

The mySAP.com e-business platform is built on an open inte-gration architecture that supports comprehensive and flexiblee-business solutions. mySAP Technology is built on fundamen-tal industry standards, such as HTTP and XML, to ensure open-ness and interoperability.

Because effective e-business solutions are not one-size-fits-all,SAP has designed mySAP Technology to be an open, flexibleframework that provides standard interfaces for third-partyproducts. This allows SAP to deliver e-business solutionstailored to the needs of customers and their business partners.

mySAP Technology offers you a coherent, scalable, andstandards-based architecture that can handle the completerange of e-business and enterprise applications. Partial solutionsbuilt on proprietary architectures fail to provide the level ofintegration, scalability, and information integrity thatmySAP.com solutions can deliver.

mySAP Services

mySAP Services are designed to ensure that customers receivemaximum benefits and return on investment frommySAP.com. mySAP Services create value by providing businessconsulting, trusted advice, proactive services, and collaborativelearning.

mySAP Hosted Solutions

For many companies, the cost of implementing new solutionsor changing their technical infrastructure can be a roadblockon the way to the Internet economy. This is particularly truefor many small and medium-size companies. mySAP HostedSolutions solves this problem by allowing companies to moveto mySAP.com quickly and cost-effectively.

With mySAP Hosted Solutions, SAP and its partners maintainand operate the e-business platform and software. This reducesthe cost of implementing and operating mySAP.com becausecompanies run business applications via the Web, using just aWeb browser. All solutions are seamlessly integrated, so there isno need to purchase and manage expensive hardware.

mySAP.com COMPONENTS

Technically, SAP implements all of the capabilities and featuresof the mySAP.com solutions using a number of mySAP.comcomponents. You can install and upgrade these componentsseparately. Each component has its own release plan. There arethree types of mySAP.com components: application, industry-specific, and technology components.

Application Components

Application components are used to implement and supportmySAP.com cross-industry solutions. Examples of mySAP.comapplication components are SAP Advanced Planner andOptimizer, SAP Business Information Warehouse, SAP R/3, andso on.

Industry-Specific Components

Industry-specific components are used to implement and sup-port industry solutions. Examples of mySAP.com industry-spe-cific components include SAP Automotive, SAP Media, and SAPOil & Gas.

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Technology Components

Technology components are software and middleware compo-nents used to implement and support mySAP.com solutions,for example, SAP Web Application Server (SAP Web AS, former-ly named SAP Basis), SAP Business Connector, SAP GUI, and soon.

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With the introduction of mySAP.com comes a new deliverystrategy that differs from SAP's previous strategy of deliveringindividual products. As a result, SAP has defined an overalldelivery strategy for the mySAP.com solutions in addition to theexisting component delivery strategy. The many different com-ponents that form the mySAP.com solutions will continue tokeep their existing release strategy, which has been proven reli-able since 1997.

DELIVERY STRATEGY IN GENERAL

mySAP.com is a comprehensive e-business platform thatconsists of many different harmonized and integrated compo-nents and which provides industry-specific add-ons. The deliv-ery strategy is based on the following principles:

• The components contained in mySAP.com have their own,separate release states. SAP will offer separate release upgradesand separate Support Packages to maintain the components.

• SAP will always give its customers access to the current, gen-erally available releases of the mySAP.com components. Theindividual mySAP.com components are subject to the rules ofthe delivery strategy that previously applied to componentslike SAP R/3 and which are still valid. Customers who alreadyuse mySAP.com components can obtain the mySAP.comcomponents individually as an initial installation or as anupgrade.

• SAP will continue to maintain individual mySAP.com compo-nents as before, and you can upgrade them individually.

• Additional, industry-specific enhancements - that is, industry-specific components - enhance the available, generic businessprocesses with industry-specific business processes. You decidewhich industry-specific enhancements you want to use.

• Another major feature of mySAP.com is its support for thegreatest possible number of technical platforms (operatingsystems, databases, and hardware) for all components, as wellas comprehensive language and country support.

SAP offers a smooth transition to the mySAP.com e-businessplatform from SAP R/3 3.1I and later releases (currently SAP R/34.0B, 4.5B, 4.6B, and 4.6C). This enables you to immediately startimplementing mySAP.com solutions. The integration of

mySAP.com with SAP R/3 3.1I and later releases lets you imme-diately take advantage of the important mySAP.com functions.The section "Transition to mySAP.com" contains moreinformation on this topic.

DELIVERY STRATEGY FOR INDIVIDUAL mySAP.com

COMPONENTS

The delivery strategy for the mySAP.com components describesthe rules for delivering the individual components. You canobtain the entire mySAP.com e-business platform or one ormore of the mySAP.com cross-industry solutions. If you alreadyuse mySAP.com components, you can obtain the most recentreleases of these components as an upgrade, and you can obtainadditional components as an initial installation. The deliverystrategy involves several delivery categories and times.

Delivery Categories

Controlled Availability Release

New functions are generally delivered in a controlled availability(CA) release first. A CA release is intended for a limited numberof customers and is only shipped on request. A CA release canbe used for production operation provided that SAP gives itsexpressed permission. Production operation with a CA releasemay be subject to certain conditions. One condition applies inall cases: The CA release must be upgraded to the next availablegeneral availability (GA) release. In contrast to a GA release, aCA release is usually subject to restrictions on the maintenanceduration, number of supported platforms (operating system,database, and hardware), training, IDES, and the number ofavailable languages.

General Availability Release

A general availability (GA) release is available to all customersfor production operation. A GA release offers the completeproduct with all the planned languages, platforms, upgradeoptions, and new installations. GA releases are generally shippedas part of the mySAP.com e-business platform. SAP always declares one GA release of a mySAP.com componentas a default release. This term refers to the release that isshipped as the standard release unless otherwise specified.

OVERVIEW OF SAP'SDELIVERY STRATEGY

Delivery Times

A release is usually introduced to market in several phases. Theshipment process for each delivery category normally beginswith a first customer shipment (FCS). To upgrade to the latestrelease under real business conditions on a customer's test sys-tem, SAP initially ships the software release to a limited numberof customers. SAP's strategy is to include as many operatingsystem and database system combinations (platforms) as possi-ble in the first customer shipment.

Delivery Times

Special licensing conditions apply during the FCS phase. Forexample, the system must not be used for production operationor for any purpose other than testing.

After four to six weeks, after receiving feedback from customersand SAP consultants, the FCS phase ends, and SupportPackages are used to transform the system to its final deliverystatus (CA or GA release). The FCS upgrade itself is supportedby SAP and coordinated by an SAP Basis consultant.

A CA release is then awarded controlled availability status, a GArelease general availability status.A software release with controlled availability status can bedelivered to any customer on request. At this point, you canprepare the release for production operation, and, with priorapproval from SAP, can even go live with it.

SAP awards general availability status to a release if customerscan go live with it without any restrictions.

The Release Sequence

In general, ervery CA release is followed by a GA release. Youmay upgrade to the next CA release from all GA releases thatare still in maintenance when the CA release ships.

SAP generally offers upgrades from a CA release to the next GArelease. Upgrades from a CA release to the next GA releasemust be performed during the maintenance interval of that CArelease (usually 12 months). SAP does not support upgradesfrom one CA release to the next. The only exception is if severalCA releases succeed each other without a GA release beingoffered. In this case, SAP supports upgrades between CA releas-es.

SAP offers upgrades to a GA release from all GA releases still inmaintenance and from the CA release immediately precedingit. Depending on technological developments, an upgradebetween two far-apart releases may have to be carried out inseveral steps.

It is possible to switch from a GA release to any CA or GArelease that is in maintenance when the GA release is initiallyshipped.

12

* If several CA releases succeed each other without a GA release being offered, anupgrade between CA releases will be supported.

The Release Sequence

Duration and Scope of Software Maintenance

As part of its delivery strategy, SAP announces the plannedperiod and scope of maintenance for a release as soon as it isannounced. These values are based on the delivery category ofthe release.

SAP only provides limited maintenance for CA releases - eitherup to three months after shipment of the subsequent GArelease or usually at least a year.

Support Packages for CA releases always provide SAP Notes witha very high priority. However, SAP does not supply SupportPackage Collections or SAP R/3 HR Support Packages (for SAPHR) for CA releases.

No restrictions apply to GA release maintenance. The mainte-nance interval is currently at least three years from the initialdelivery date of the component (for example, for SAP R/3 or

SAP BW). If the release is used as an add-on for a release ofanother component, this will not affect the maintenance inter-val of the underlying release.

SAP provides corrections, such as SAP Notes and legal changes,for the entire maintenance period. Examples includecorrections to SAP HR or euro functions.

The discontinuation of maintenance for a release has severalconsequences:• SAP delivers no additional Support Packages for this release.• Customer problems will be solved by referring customers to

SAP Notes or to more recent releases in which the problem issolved.

• Problems that SAP is not yet aware of can be solved by an SAPconsultant or an SAP developer in customer projects subjectto a consulting fee.

SAP Local Support continues to receive all inquiries, and iteither processes them or forwards them to higher support lev-els up to SAP's development departments. Please refer to SAPNote 52505 for more information.

You can obtain information on corrections for legal changesafter the maintenance period from your SAP subsidiary or SAPpartners. Corrections to the SAP software due to the end ofmaintenance of an operating system or database version are notprovided (or only in an extremely limited manner).

TRANSITION TO mySAP.com

SAP offers a smooth transition to the mySAP.com e-businessplatform from SAP R/3 3.1I and later releases (currently, SAPR/3 4.0B, 4.5B, 4.6B, and 4.6C). This lets you take advantage ofthe important mySAP.com functions immediately.

To make the transition to mySAP.com even easier, SAP hasextended maintenance for SAP R/3 3.1I, 4.0B, 4.5B, and 4.6B toAugust 2003. This extension is fully comprehensive. The onlyexception is maintenance for country-specific components inSAP HR, which will be continued for SAP R/3 3.1I and 4.0B forthe following countries only: Austria, France, Germany, Japan

13

SAP R/3

SAP R/3 and mySAP.com

mySAP.com contains SAP R/3. Therefore, no separate technicalconversion is required to switch from existing SAP R/3 releasesto mySAP.com.

SAP R/3 3.0

Maintenance for SAP R/3 3.0D ended on March 31, 2000.Maintenance for SAP R/3 3.0F ended on September 30, 2000.

SAP R/3 3.1

SAP R/3 3.1 integrated many Internet Application Components(IACs) for the first time. SAP R/3 3.1 also features a large num-ber of business process-oriented interfaces (BusinessApplication Programming Interfaces or BAPIs) for businessapplications, designed for developers and third-party vendors.

SAP R/3 3.1H was made generally available for the first time inSeptember 1997. Maintenance for SAP R/3 3.1H was discontin-ued on October 31, 2000, although the maintenance period hasbeen extended for SAP Oil & Gas users. (Refer to the "mySAPOil & Gas" section for more information.)

SAP R/3 3.1I has been available to all customers since June 1998.As a "euro release," it contains functions to simplify thehandling of business processes during the dual-currency phaseand to satisfy legal requirements. It also includes programs forconverting local currencies to the euro. (For additional infor-mation, see SAP Note 102572 and the "SAP Systems andEuropean Monetary Union" section of this document).

SAP has extended maintenance for SAP R/3 3.1I to August 31,2003. Please note that maintenance of the SAP HR country ver-sions will be continued until August 2003 for the followingcountries only: the U.S., Germany, Switzerland, Austria, UnitedKingdom, France, South Africa, and Spain. SAP will discontin-ue maintenance of all other country versions on October 31,2001. More information on maintenance can be found in SAPNote 303275 and for special circumstances in Central Europeancountries in SAP Note 318758. In most cases, SAP extends main-tenance of industry solutions along with maintenance of theunderlying releases of SAP R/3.

(4.0B only), South Africa, Spain, Switzerland, the UnitedKingdom, and the U.S. For all other countries, maintenance ofcountry-specific components in SAP HR ends, as previouslyannounced, October 31, 2001 (SAP R/3 3.1I) and June 30, 2001(SAP R/3 4.0B) respectively. More information on maintenancecan be found in SAP Note 303275 and on special conditions forCentral European countries in SAP Note 318758. In most cases,maintenance of industry solutions is extended along withmaintenance of the underlying SAP R/3 releases.

If you run an SAP R/3 release below 3.1I, you must upgrade atleast to 3.1I before being able to utilize mySAP.com functions.Additional information is available in the section entitled "SAPR/3." The release that you decide to use depends on your spe-cific goals and needs. You should always consider the followingpoints:

• In comparison to SAP R/3 3.1I, SAP R/3 4.6C offers a farbroader functional scope and a longer maintenance period.

• The cost of an upgrade to SAP R/3 3.1I will, as a rule, amountto only a small fraction of the original investment in SAP R/3.The cost of an upgrade to SAP R/3 4.6B or 4.6C will typicallybe higher.

• Some functional restrictions apply when operating SAP APO,SAP BW, SAP BBP, Enterprise Buyer Professional Edition, SAPCFM, SAP CRM, SAP KW, SAP SEM, and SAP Workplace withSAP R/3 3.1I and 4.0B. If these restrictions are accepted, youcan integrate these components with SAP R/3 3.1I and 4.0B byimplementing plug-ins.

• The new interactive design and the better mySAP Workplaceintegration in SAP R/3 4.6C offer substantial advantages - usertraining requirements decrease, the time needed to completetasks is reduced, and user satisfaction increases.

For more information on making the transition to mySAP.com,go to http://service.sap.com/transition.

14

RELEASE PLANNING INDETAIL: APPLICATIONCOMPONENTS

Support Release 1 for SAP R/3 3.1I (SAP R/3 3.1I SR 1) supportsthe transition to mySAP.com and is closely related to theextended maintenance period for SAP R/3 3.1I (with HR restric-tions to the end of August 2003; see SAP Note 52505). ThisSupport Release offers customers who are still running arelease prior to SAP R/3 3.1I (such as 3.0D, 3.0F, or 3.1H) a direct,technically simple upgrade to the current Support Packagelevel for SAP R/3 3.1I. SAP R/3 3.1I SR 1 integrates all the SAPR/3 and SAP R/3 HR Support Packages (1 through 55) that havebeen produced to date in the upgrade process. SAP R/3 3.1I SR 1has been available since the end of August 2000.

SAP supports SAP R/3 3.1I with two kernel versions: 3.1I and3.1I_COM. The 3.1I_COM kernel is not compatible with olderdatabase versions and is only compatible with some older oper-ating system versions. For detailed information, please refer toSAP Note 319978.

SAP R/3 4.0

With SAP R/3 4.0, SAP has introduced new tools and methodsto make it even easier to upgrade to higher releases. Using easy-to-use tools, you can reduce downtime and cut costs when youupgrade your systems.

SAP R/3 4.0B has been generally available since May 1998. SAPhas extended maintenance for SAP R/3 4.0B until August 31,2003. Please note that maintenance for the SAP HR countryversions will be continued until August 2003 for the followingcountries only: U.S., Japan, Germany, Switzerland, Austria,United Kingdom, France, South Africa, and Spain. SAP will dis-continue maintenance of all other country versions at the endof June 2001. You can find more information on maintenancein SAP Note 303275 and for special circumstances in CentralEuropean countries in SAP Note 318758. In most cases, SAPextends industry solution maintenance along withmaintenance of the underlying SAP R/3 releases.

SAP offers Support Release 1 for SAP R/3 4.0B (SAP R/3 4.0B SR1), which includes SAP R/3 4.0B and the SAP R/3 and SAP R/3HR Support Packages 1 through 13.

SAP R/3 4.5

SAP R/3 4.5B was introduced at the end of the second quarterof 1999. SAP has extended maintenance for SAP R/3 4.5B to theend of August 2003 without exceptions.

SAP R/3 4.6

SAP R/3 4.6 delivers significant enhancements – especially forusability – to make it as easy as possible for SAP R/3 users toperform their tasks. The redesigned software reflects the wayusers work, making it easier to learn, easier to use, and easier toadapt to individual requirements.

SAP R/3 4.6B was introduced in late 1999, and maintenance ofthis release is scheduled to end on August 31, 2003.

SAP has been shipping SAP R/3 4.6C as a GA release since June2000. SAP R/3 4.6C was developed especially to supportmySAP.com. It primarily contains functional enhancements forInternet applications that help to implement new, Internet-based business processes. SAP has extended the maintenanceperiod for this release to the end of the first quarter 2005.

Support Release 2 for SAP R/3 4.6C (SAP R/3 4.6C SR 2) is beingproduced to install all the Support Packages (including SAP R/3Support Package 15 and SAP R/3 HR Support Package 19) thathave been released for 4.6C to date together with SAP R/3 4.6Citself. SAP R/3 4.6C SR 2 is the current SAP R/3 default release.As such, customers receive this release as the official SAP R/3delivery unless they explicitly request a different release.

15

Release Planning and Maintenance Strategy of SAP R/3

* Please refer to SAP Note 148999.

The upgrade options listed above apply to the majority of data-base or operating system combinations. Please refer to the cor-responding SAP Notes under component XX-SER-SWREL. You can find a list of the Support Package Collections that areavailable for the different releases of SAP R/3 in SAP Note 63974.

The Future of SAP R/3: SAP R/3 Enterprise

To evolve and extend the ERP functions embodied in SAP R/3,SAP is developing SAP R/3 Enterprise, which will be available inthe second quarter of 2002. SAP R/3 Enterprise will containenhancements to enterprise business processes, technologies,and components, allowing more seamless integration with themySAP.com e-business solutions.

SAP R/3 Enterprise will consist of a core (SAP R/3 EnterpriseCore) which will be enhanced by newly developed functionsprovided in multiple add-ons (SAP R/3 Enterprise Add-Ons).

SAP R/3 Enterprise itself will not carry a specific release num-ber, although SAP R/3 Enterprise Core and the SAP R/3Enterprise Add-Ons will carry release numbers. The upgradefrom SAP R/3 to SAP R/3 Enterprise Core uses exactly the sametechniques as upgrades between SAP R/3 releases and can be

decoupled from the upgrade of SAP R/3 Enterprise Add-Ons.Existing maintenance contracts will cover upgrades to SAP R/3Enterprise.

SAP ADVANCED PLANNER AND OPTIMIZER

mySAP Supply Chain Management comprises the core compo-nents SAP Logistics Execution System (SAP LES), which residesin SAP R/3, and SAP Advanced Planner and Optimizer (SAPAPO), an advanced planning and scheduling tool that enablesreal-time decision support and collaborative network optimiza-tion across the extended supply chain. SAP APO helps compa-nies synchronize supply chain activities with their partners andexcel at customer service and order fulfillment.

mySAP Supply Chain Management

Supply Chain Collaboration

SAP APO Collaborative Planning provides companies and theirsupply chain partners with visibility of supplier and customerallocations, inventory levels, orders, forecasts, productionplans, and key performance indicators.

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Supply Chain Design

SAP APO Network Design simplifies location determinationand selection and optimizes the transportation network takingdemand and cost structures into account. You can also use thecomponent to evaluate and control existing supply chain net-works to isolate weak links and fix them.

Demand and Supply Planning

SAP APO Demand Planning enables supply chain partners toforecast and plan demand based on historical buying and sell-ing behavior, market intelligence, and sales objectives. Demandis profitably matched to supply to maximize return on assets inconsideration of operational constraints.

SAP APO Supply Network Planning updates, synchronizes, andoptimizes plans based on the dynamic exchange of informationand allows manufacturers to derive total supply chain produc-tion, procurement, and distribution or transportation require-ments and to publish results to all members of the supplychain. Information about plans flows through the entire supplychain; with the deployment solution, planners can rebalanceand optimize the distribution network.

Manufacturing

SAP APO Production Planning and Detailed Schedulingsupports the various production processes in discrete manufac-turing and process industries. In production planning, planscan be optimized, taking account of different constraints(resources, material, and dependencies) to meet deadlines, uti-lize resources efficiently, reduce stocks, and provide excellentcustomer service. The repetitive manufacturing componentsupports high-performance, high-volume order sequencescheduling, line optimization, and precise component plan-ning, and it directly integrates direct materials procurementwith manufacturing planning aspects.

Order Fulfillment

SAP APO Global Available-to-Promise (GATP) enables compa-nies to commit to delivery dates in real-time and to fulfillorders from all channels on time using optimized manufactur-ing, warehousing, and transportation processes. It includes

global available-to-promise checks to locate finished products,components, and machine capacities and to substitute these viarules.

SAP APO Transportation Planning and Vehicle Schedulingenables transportation planners to manage inbound,outbound, intracompany, and intercompany moves efficientlyand to synchronize them with warehouse processes. It offerssophisticated algorithms to consolidate orders into a shipment,change shipments interactively, automatically select carriers forshipments, and allow planners to collaborate with serviceproviders on shipment tendering and scheduling.

Integration

As one of the cornerstones of the mySAP Supply ChainManagement solution, SAP APO can be fully integrated withother mySAP.com components. It provides full integrationwith SAP R/3 through the SAP R/3 Plug-In for exchanging mas-ter and transactional data.

Workplace and Roles

Embedded in the mySAP Supply Chain Management solution,SAP APO supports the full palette of enterprise scenarios androles associated with mySAP Workplace, as well as integrationwith mySAP Marketplace.

Roles include:• Supply chain manager• Strategic planner• Demand planner• Supply chain planner• Production planner• Procurement planner• Transportation manager

Release Planning and Maintenance of SAP APO

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SAP BUSINESS INFORMATION WAREHOUSE

Today's decision makers urgently need accurate information - acomplete and up-to-date picture of their business and theirbusiness environment. However, that information is spread overa wide variety of platforms and applications throughout thecorporate IT structures. In other words, obtaining vital factsand figures can be a complex and time-consuming task.

SAP Business Information Warehouse (SAP BW) is a robust andscalable data warehouse and forms the foundation of themySAP Business Intelligence solution.

The reporting tools within SAP BW offer you a quick and easyway to gain access to the information you need. SAP BW ware-house management tools let you integrate and store data fromsources throughout the organization and beyond - sources thatcontribute to strategic analysis and decision making.

SAP BW Architecture

SAP BW largely consists of three functional areas: • Front end

– Report definition and Web publishing– Data analysis in BEx Analyzer and a Web browser, integra-

tion of analytical applications into mySAP Workplace– Organization of reports

• Administrator's workbench– Data managing– Monitoring– Scheduling

• Data extraction– SAP BW extractors in mySAP.com components – Openness to external systems– Integration of extraction, transformation, and loading

(ETL) tools

SAP BW Extractors

SAP BW extractors are supplied with SAP R/3 Plug-Ins. SAP R/3Plug-Ins supply the components with transaction data andmaster data on demand.

All SAP BW extractors are compatible with the current SAP BWrelease and all earlier releases that are currently being main-tained. For more information please refer to the sectionentitled "SAP R/3 Plug-Ins."

Business Content

Business content is a preconfigured set of role and task-relevantinformation models based on consistent metadata in SAP BW.Business content provides users with selected roles within acompany with the information they need to carry out theirtasks.

These information models essentially contain roles, workbooks,queries, InfoSources, InfoCubes, key figures, characteristics,update rules, and extractors for mySAP.com components andother selected applications.

Analytical Applications

Analytical applications offer an integrated view of a problem.The results of analyses are continually fed back into the opera-tional system, allowing them to be incorporated into futureanalyses. The SAP concept of flexible analysis paths groupsreports in a meaningful way, allowing you a free choice of eval-uations on any level of detail you require and providing youwith a 360-degree answer to your problem.

18

Release Planning and Maintenance Strategy of SAP BW

SAP CORPORATE FINANCE MANAGEMENT

SAP Corporate Finance Management (SAP CFM) is a compre-hensive package for managing financial resources and analyzingand optimizing financial business processes. It helps implementforward-looking company strategies and focused risk manage-ment, thereby actively increasing the value of the company.SAP CFM equips companies from different industries withmodern financial analysis and planning tools and cutting-edgebusiness solutions. It meets the requirements of small andmedium-sized companies as well as those of large corporategroups. It offers solutions for financial service providers. SAPCFM 1.0, which is based on SAP R/3 4.6C, has been availablesince November 2000. This release integrates both existing SAPapplications and applications that have been developed especial-ly for SAP CFM.

SAP CFM includes the following components: • SAP CFM Transaction Manager manages financial transac-

tions and positions. Because it is tightly integrated with theother components included in the mySAP Financials solution,it allows for straight-through processing of financial dealsfrom the trading stage right through to the data transfer toSAP Financial Accounting. This is complemented by exten-sive reporting capabilities. The SAP CFM TransactionManager has been available as part of SAP R/3 (in SAPTreasury – Transaction Manager or SAP TR-TM) since release4.0. Customers can, of course, use the SAP TR-TM functionsavailable with SAP R/3 releases 4.0, 4.5, and 4.6. These existingfunctions have been further enhanced in SAP CFM.

• SAP CFM Market Risk Analyzer provides an integrated workcenter for risk controllers. It provides a broad range of riskcalculation and analysis functions, such as market-to-market,value-at-risk, exposure and sensitivity analysis, and scenariosimulations. Market risk management functions have been

available as part of SAP R/3 (in SAP Treasury - Market RiskManagement or SAP TR-MRM) since release 4.0. If youalready use SAP TR-MRM, you can install SAP CFM MarketRisk Analyzer as an add-on to SAP R/3 4.6C.

• SAP CFM Credit Risk Analyzer offers a comprehensive tool-set for measuring, analyzing, and controlling credit risk.Flexible limit management functions enable users to set upvarious credit risk limits and monitor them online. Thesefunctions have become generally available with SAP CFM 1.0.

• SAP CFM In-House Cash enables global enterprises to man-age and optimize intercompany and external payment trans-actions. This helps them reduce the volume of physical pay-ment flows between group companies and optimize the useof external bank accounts. These functions have become gen-erally available with SAP CFM 1.0.

• SAP CFM Portfolio Analyzer provides tools and methods formeasuring and analyzing the profitability and performanceof financial transactions and positions to ensure that compa-ny strategies are observed. It is being developed in collabora-tion with pilot customers and will be made generallyavailable in a later release of SAP CFM.

• SAP CFM Liquidity Planner helps finance managers identifyexpected liquidity and foreign currency risks. It will providetools to enter, aggregate, and analyze expected cash flows andto determine actual cash flows necessary for corporategroups. SAP is developing SAP CFM Liquidity Planner in col-laboration with pilot customers. Shipment is planned as partof SAP CFM 2.0.

Integration

SAP CFM is an add-on to SAP R/3 4.6C. Depending on the spe-cific requirements, you can also implement SAP CFM as astand-alone system in a distributed system scenario. Thisoption is of particular interest for new installations.

SAP CFM and mySAP.com

Special features of SAP CFM include user roles (such as front-office trader, in-house cash supervisor, and risk or limit con-troller) and links to external financial market data, which helpsfinancial managers or treasurers performing their day-to-day

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tasks. In addition to the development of workplaces and assort-ed MiniApps, SAP is evaluating other Internet scenarios, such ase-treasury.

Release Planning and Maintenance Strategy of SAP CFM

* Limited maintenance of SAP Banking for SAP CFM pilot customers.

Corrections for SAP CFM are provided in Add-On SupportPackages.

SAP CUSTOMER RELATIONSHIP MANAGEMENT

SAP Customer Relationship Management (SAP CRM), the cor-nerstone of SAP's mySAP Customer Relationship Management(mySAP CRM) solution, provides companies with thecustomer-centric solutions they need to plan, build, and main-tain profitable customer relationships. SAP CRM drives closed-loop customer interactions through all phases of the relation-ship life cycle - engage, transact, fulfill, and service. It supportsall relevant channels - mobile, telephony, and the Internet. SAPCRM drives customer relationships in all CRM business dimen-sions - operational, analytical, and collaborative.

With SAP CRM, all corporate groups that deal with customershave access to the customer information and marketknowledge required to interpret customer needs and designfuture business. All employees interact with customers throughrole-based CRM workplaces.

mySAP Customer Relationship Management

SAP CRM links the back office with front-office functions bothwithin an enterprise and across enterprise boundaries. Theresult is a comprehensive customer relationship managementsolution with powerful functions for planning, executing, andcontrolling all customer-based activities across all saleschannels.

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From a technological perspective, this means you can capturecustomer data across your enterprise, consolidating allinternally and externally acquired customer-related data in acentral database.

Integration

• SAP CRM is integrated with SAP R/3 3.1I and later. SAP pro-vides an SAP R/3 Plug-In to achieve this integration.

• SAP CRM can also be integrated with all other mySAP.comcomponents.

Release Planning and Maintenance Strategy of SAP CRM

SAP ENVIRONMENT, HEALTH & SAFETY

The mySAP.com component SAP Environment, Health &Safety (SAP EH&S) is the cornerstone of the mySAP ProductLifecycle Management - Environment, Health & Safetysolution. It fulfills all of a company's requirements for environ-mental protection, industrial hygiene, and safety.

Organizations of all types and sizes are becoming increasinglyaware of environmental and safety issues, and consumers areshowing a growing preference for environmentally friendlyproducts. At the same time, governments are introducing moreand more regulations, and businesses must comply with theseregulations to avoid legal action and product liability risks, aswell as to protect their image and that of their products.Regulatory compliance can also significantly affect costs. Theintegrated architecture of mySAP.com provides an idealplatform for performing these functions. SAP EH&S offers SAPcustomers a way to execute their business processes effectivelyand to achieve their strategic goals for environmental, health,and safety issues. A wide range of best-of-class functions is avail-able for product safety and hazardous substance management,

dangerous goods management, industrial hygiene and safety,occupational health (from SAP EH&S 2.7A, see below), andwaste management (from SAP EH&S 2.7A, see below). All thetools and application areas are integrated into mySAP.com,especially in materials management, distribution logistics,manufacturing logistics, plant maintenance, cost accounting,and HR management.

Release Planning and Maintenance Strategy of SAP EH&S

SAP offers Support Packages for GA releases of SAP EH&S, butnot for CA releases.

ENTERPRISE BUYER PROFESSIONAL EDITION

Enterprise Buyer Professional Edition is delivered bySAPMarkets and Commerce One and succeeds SAP Business-to-Business Procurement (SAP PBBP). Enterprise Buyer enableseasy, full-cycle, interenterprise procurement. You can createand process requisitions, purchase orders, and reservations withor without electronic catalogs; approve and reject purchases,receive and enter service information at the desktop, and usestatus, invoicing, and reporting functions. All end users canpurchase goods and services straight from their workplace,leaving purchasing departments free to focus on strategic pur-chasing operations. This helps you streamline requisitionprocesses and, therefore, your entire indirect procurementprocesses, cutting the overall cost of procurement whileproviding the purchasing department with visibility andcontrol across the entire procurement chain.

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Business-to-Business Procurement

Enterprise Buyer contains new business scenarios forprofessional purchasers. Companies can now publish bid invita-tions in Internet marketplaces for their specific branch ofindustry, with the potential to reach the entire Internet com-munity. Interested parties can access the bid invitation and sub-mit their bids directly from the marketplace. In addition tothese public bid invitations, Enterprise Buyer also supportsrestricted bid invitations, in which only selected vendors cansubmit bids. Moreover, bid invitations can be converted toreverse auctions, in which the lowest current bid is visible. Another business scenario contains the interface to SAP BW.Professional purchasers use the information from SAP BW torate a provider's services or analyze their employees' purchases,for example.

The current release, Enterprise Buyer 2.0, integrates SAP APOand the procurement of production-related goods. Release 3.0will extend these functions.

Integration

Enterprise Buyer uses SAP R/3 3.1I or higher as the executionsystem. It can also be deployed in the following mode:

• With an executing ERP system, which can also be a non-SAPR/3 back end

• Standalone (no execution system required)

• Mixed mode (local standalone with parallel data feeds fromselected execution systems)

SAP R/3 Plug-Ins for the various SAP R/3 releases provide com-parable functions.

Release Planning and Maintenance Strategy of SAP BBP and Enterprise

Buyer Professional Edition

SAP KW

It takes the right technology to make the knowledge of eachindividual available for the organization as a whole. SAP KWoffers this technology, which is especially suited to managingSAP's documentation and training materials:

• Integration with mySAP Workplace • Links between information and transactions • Management of training courses, documentation, or quality

management documents

SAP KW delivers the technical infrastructure you need to set upand manage your own enterprise-specific knowledge base.From project team to end user, SAP KW streamlines trainingand business processes, helping you reduce your costs. Plus thepossibility to reuse, supplement, and continually update SAPcontent offers great savings potential. If you wish, SAP candeliver SAP KW with current SAP materials, so you can imme-diately begin training your project team and end users and editthe corresponding documentation.

22

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The standard content currently delivered with SAP KWincludes SAP documentation and related content and the SAPQuality Management manual (which conforms with DIN ENISAO 9000). Optional content includes SAP training course,instructor guides, and associated materials.

Release Planning and Maintenance Strategy of SAP KW

Support Packages for SAP KW will be shipped as required.

SAP STRATEGIC ENTERPRISE MANAGEMENT

With the release of SAP Strategic Enterprise Management™(SAP SEMTM), SAP was the first software vendor to offer anintegrated solution that allows organizations to significantlyaccelerate and streamline the entire strategic managementprocess. The solution guarantees end-to-end IT support for allsteps in the strategic management process so you can anticipateand react promptly to impending changes in your businessenvironment and, at the same time, actively manage the expec-tations of your stakeholders. The software contains five compo-nents and features a high level of integration in terms of meta-data, application data and functionality.

SAP SEM Components

SAP SEM Business Consolidation provides functions for legalfinancial consolidation (US-GAAP, IAS) and global accountingfunctions based on management's needs (by profit center,strategic business unit, and so on). SAP SEM Business Planning and Simulation supports integrat-ed strategic and operational financial planning such as sales,profit, and expense planning. SAP SEM Corporate Performance Monitor supports the defini-tion, execution, analysis, and management of a company'sstrategies. It provides innovative management concepts(Balanced Scorecards, Value Based Management) and visualiza-tion techniques that increase the effectiveness of managementwork.

SAP SEM Business Information Collection handles theautomated and semi-automated collection of structured and –especially – unstructured business information from internaland external sources.

SAP SEM Stakeholder Relationship Management controls thestakeholder communication process. The stakeholders(investors, staff, customers, partners, community groups, andcivic institutions) are informed regularly and systematicallyabout business strategy and its effects on stakeholder value.

Integration

SAP SEM can import operational accounting data from SAPR/3 3.1I and higher releases, as well as from non-SAP systems. Itis integrated with SAP BW, and can also be integrated with SAPCRM, SAP CFM, and SAP APO.

SAP SEM and mySAP.com

SAP SEM-specific roles are available, for example, corporateaccountant or strategic planner. SAP is developing an electronic marketplace for strategic enter-prise management, where companies can trade benchmarks,Balanced Scorecard templates, simulation models, and so on.This marketplace will involve benchmark providers, enterpriseconsultants, and other service providers.

The main SAP SEM functions are Web-enabled.

Release Planning and Maintenance Strategy of SAP SEM* SAP SEM 3.0B does not require an upgrade of the complete software package but onlythe installation of SEM-BW 3.0A Support Package 7. In order to access all SEM-BPSplanning transactions, make sure to install SAP BW 2.1C Support Package 7.

23

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SAP WORKPLACE

At the heart of SAP's collaborative business strategy is themySAP Workplace solution - a role-based enterprise portal pro-viding all internal and external users personalized access toinformation, applications, and services inside and outside theenterprise. This solution is based on the mySAP.comcomponent SAP Workplace (SAP WP).

Screenshot of the mySAP Workplace

mySAP Workplace can be deployed for all types ofcommunities. It supports seamless collaboration amongcustomers, suppliers, business partners, or - in the case ofmunicipal and e-government portals - citizens. For employees, the mySAP Workplace provides access to a net-work of internal and external services and information thatenable them to manage their work life.

The primary benefits of mySAP Workplace are increasedproductivity and better service. Whether the user is an employ-ee operating in the role of a buyer, work scheduler, sales man-ager, controller, or a customer, supplier, or business partneroperating in various roles, mySAP Workplace provides quickaccess to business information and related applications. Morethan 200 role templates ship with mySAP Workplace. You canuse these roles to jump-start enterprise portal deployment, andyou can freely modify and enhance these roles to meet yourneeds.

mySAP Workplace is an open environment that does notrestrict you to mySAP.com solutions. Any information source,application, or service that can be accessed via a URL can besafely integrated with the secure mySAP Workplaceenvironment. All resources are accessible from one commonpoint of access.

mySAP Workplace supports all types of Web devices, includingmobile devices via the Mobile Workplace.

mySAP Workplace Architecture

Key features of mySAP Workplace include the following:• Roles: Specific collections of information resources, applica-

tions, and services designed to perform the tasks and process-es required for a given job function

• Personalization: The ability to configure mySAP Workplaceaccording to an individual users' needs and interests

• Convenient access: Push and pull interaction capabilities thatintegrate all kinds of SAP and non-SAP content with aLaunchPad (a navigation area from which users pull contentrelevant to their specific roles) and MiniApps (small applica-tions that push content to users according to their needs,such as the most important purchase orders for a buyer)

• Drag&Relate: The creation of logical links between objects byselecting one object and relating it to another. For example,by dragging an order marked "Late" to the Federal ExpressWeb site, a shipping manager can locate the shipping itemnumber and inform the user where the ordered goods arecurrently located.

24

• Single Sign-On: One logon for multiple applications and con-tent sources that removes the necessity of rememberingnumerous passwords and user identifications, saving timeand improving productivity

• Internet security: Broad support for user authentication,coarse and fine-grained authorization, and secure exchangeof content. It supports secure Internet protocols and openInternet security standards, such as digital certificates andticketing.

• PortalBuilder: A content delivery engine that assembles infor-mation, applications, and services from a variety of contentsources.

• Syndication: The ability to access information from variouslocations, add value through analysis, evaluation, or combi-nation of related information, and display the resulting con-tent where and when it is needed.

• Collaboration: The ability of different users - employees, cus-tomers, suppliers, and business partners - to work togetheracross enterprise boundaries, sharing resources and content

• Web content management: The ability to manage the entirelife cycle of content production, including authoring, classi-fying, structuring, and delivering content in various Webmedia. It delivers Web content via corporate intranets andextranets and includes search and classification, as well aspublish and subscribe facilities. mySAP Workplace can nowintegrate the components for document management andmany of the above features for comprehensive Web contentmanagement. WebDAV support, XML support, subscription,and automatic classification will be available with SAPWorkplace 3.0.

• Search and classification: Search functions provide users withdirect access to relevant external and internal people, infor-mation, and documents; classification capabilities structureany kind of Web content and provide easy access by subjectarea and related content.

• Publish and subscribe: Publish functions allow experts andknowledge brokers to push information to particular users;subscribe functions let users subscribe to areas of interest andautomatically receive relevant content.

• Session management: Ability to access several different Webservices, including application components, and to switcheasily between them without logging on multiple times.

• Easy administration: Ease-of-administration and high scala-bility are also necessary elements of any enterprise portal.Using a centralized server architecture, which is accessed viaan ordinary Web browser, mySAP Workplace is easy to admin-ister, secure, and maintain. Users' PCs require nothing morethan a Web browser, and automated server configurationtools help administrators get whole departments up and run-ning in a matter of hours.Administrators use role configurations to control access tosensitive information and tools. Changes are easy becauseprocesses can be disseminated quickly. By changing the con-figuration of a role, all users with that role have instantaccess to these new processes and information sources.

• Mobile Workplace: Offers a role-based, personalized naviga-tion tool for accessing the information, applications, andservices that users need while on the move. It is the extensionof mySAP Workplace for mobile devices, such as WAP-enabledmobile phones, PDAs, or other mobile devices running amicro browser. Mobile Workplace delivers all those functionsthat make sense on small devices, for example, MiniApps forpeople in the field, such as service technicians. The mobiledevices communicate with the SAP Workplace serverthrough the browser like a PC in the office. Users do notneed to synchronize because they have an online connectionto the server. mySAP Workplace recognizes the type of brows-er that runs on the device and maps the functions of theapplication to this browser.

Release Planning and Maintenance Strategy of SAP Workplace

25

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mySAP MARKETPLACE BY SAPMARKETS

Electronic Marketplaces

Electronic marketplaces are the new paradigm in business-to-business computing, enabling collaboration between tradingpartners that drives down the cost of doing business and createsa competitive advantage for the trading community.Collaborative solutions from SAPMarkets extend businessprocesses across enterprise boundaries, connecting companies,suppliers, and partners in many-to-many collaboration formutual benefit. These e-marketplaces may be public or private.A public exchange is usually formed by an industryconsortium. Public exchanges enable buyers, sellers, banks,logistics service providers, and other participants to executebusiness processes across enterprise boundaries by dynamicallyexchanging XML documents.

Private marketplaces are limited to the founding company andthe suppliers, partners, and service providers it invites to partic-ipate. Private marketplaces unite business processes betweentrading partners so that they can make decisions and takeaction as one entity.

mySAP Marketplace, powered by SAPMarkets

SAPMarkets delivers the mySAP Marketplace solution, whichincludes the tools to build private marketplaces and publicexchanges, e-procurement, and e-selling solutions. SAPMarkets'private marketplaces and public exchanges are built onCommerce One's open infrastructure to best leverage existingIT investments.

Private marketplaces from SAPMarkets deliver superiorcompetitive advantage for the entire supply chain throughaccelerated time-to-market, competitive agility, comprehensivecustomer value leadership, strategic knowledge sharing, andvalue-added services. Through integration with othermySAP.com solutions, SAPMarkets' private marketplaces createsupply chain exchanges, customer relationship managementexchanges, and product life cycle exchanges that maximize col-laborative advantage for enterprises, suppliers, and customers.

Public exchanges from SAPMarkets include the software, servic-es, and strategy needed to drive new sources of revenuethrough collaboration.

SAPMarkets C-Procurement is the first Web-based e-procurement solution with the ability to match supply chainrequirements with design, sourcing, planning, and vendorqualification.

SAPMarkets C-Selling is the only fully configurable Internetselling solution to analyze customer experiences inconjunction with supply-side considerations for maximumcustomer satisfaction. Business customers and end customersboth enjoy comprehensive personalization from a Web browseror any mobile device.

mySAP Marketplace

MarketSet

mySAP Marketplace is delivered through MarketSet™, a jointsolution from SAPMarkets and Commerce One. MarketSet 2.0,the newest release of MarketSet, features additionalprocurement and design functions. It became available in thefirst quarter of 2001.

26

MarketSet includes all the software components required tobuild and operate an e-marketplace. The key infrastructurecomponents within MarketSet are:

• Platform: Provides every technology needed to ensure securi-ty, scalability, and high availability of the marketplace

• Builder: Dynamically creates a personalized user experience• Framework: Allows market makers to combine collaborative

services with unique third-party add-in services for a specificindustry or geography

• Collaborative applications: Collaborative procurement, sell-ing, planning, design, and analytics solutions are availablefrom SAPMarkets as additions to MarketSet.

SAPMarkets is the marketplace subsidiary of SAP AG and isbased in Palo Alto, Calif. SAPMarkets can be found athttp://www.sapmarkets.com.

GENERAL INFORMATION

SAP's industry-specific solutions help companies react morequickly to international market trends, cut productdevelopment times, and gain a significant competitive edge onan international level by seamlessly integrating componentsuppliers, manufacturers, dealers, and external serviceproviders.

Close contact with many user organizations leads to ongoing,practice-based enhancements. SAP has rounded out its verticalmarket concept with industry-specific implementation modelsand special training offerings.

Solution Maps, which document the business processes andfunctions relevant to a particular sector of industry, help youplan and implement SAP's industry solutions. You can find allthe available Solution Maps in the SAP Service Marketplace athttp://service.sap.com/solutionmaps.

An SAP industry solution can consist of several mySAP.comcomponents, for example, SAP R/3, SAP APO, SAP CRM, orindustry-specific components, but it can also include comple-mentary software from SAP's partners.

SAP delivers industry-specific functions in industry-specificcomponents that are based on SAP R/3 and are shipped eitheras an integral part of SAP R/3 or as add-ons to SAP R/3. Using acombination of add-ons requires approval from SAP.

Dedicated notes describe the release planning of the individualindustry-specific components. In addition to the add-on-specif-ic release names and availability dates, these notes containinformation on the Support Packages required and thelanguages in which the add-ons are available. In SAPNet - SAPR/3 Frontend, you can find the latest SAP Notes for the respec-tive add-on under the "Information about Release Planning"section for each industry solution.

Detailed information on the individual industry solutions isavailable at http://service.sap.com at mySAP.com Solutions -Industry Solutions.

27

RELEASE PLANNING INDETAIL: INDUSTRY SOLUTIONS

DISCRETE INDUSTRIES

The SAP R/3 add-on SAP Discrete Industries (SAP DI) iscomposed of the following industry-specific components: SAPAerospace & Defense, SAP Automotive, SAP Engineering &Construction, and SAP High Tech.

SAP DI 4.6C1, which is based on SAP R/3 4.6C, has been availablesince mid-October 2000. SAP DI 4.6C2 will be delivered in June2001. This new release, which is also based on SAP R/3 4.6C,contains enhancements for the industry solutions namedabove.

SAP DI 4.6B has been available since June 2000. This release isbased on SAP R/3 4.6B.

mySAP Aerospace & Defense

Leading aerospace and defense companies have used SAP R/3for years to support their financial, HR, and logistics businessprocesses. To better meet the specific needs of this industry, SAPdeveloped the SAP R/3 add-on SAP Aerospace & Defense (SAPIS-AD) in 1997. SAP IS-AD, based on SAP R/3 4.6B and 4.6C,offers special functions to handle the special challenges of theaerospace and defense industry, such as having to decreasecosts, increase quality, and accelerate time-to-market. You canfind an overview of the available functions in the SAP SolutionMaps 2001 for the following four industry segments: Aerospacemanufacturers, aerospace maintenance, airline operations, anddefense.

After the release of SAP IS-AD 3.0B, SAP IS-AD was integratedinto SAP Discrete Industries (SAP DI).

When you install SAP IS-AD, make sure that you have onlyinstalled the Support Packages for the underlying release of SAPR/3 for which Conflict Resolution Transports have alreadybeen created.

For more information on the release strategy, please refer toSAP Note 208859.

Release Planning and Maintenance Strategy of SAP IS-AD and SAP DI

mySAP Automotive

Leading automobile manufacturers and suppliers have usedSAP R/3 for years to support their HR, financials, and logisticsbusiness processes. To better meet the specific needs of thisindustry, SAP developed SAP Automotive (SAP IS-A) in 1997.SAP IS-A 2.0, based on SAP R/3 4.6B and 4.6C, offers specialfunctions for automobile manufacturers with large order vol-umes. Together with SAP APO 3.0, SAP IS-A 3.0, which is basedon SAP R/3 4.6C, offers special functions for the automotiveaftermarket. You can find an overview of the available functionsin the Solution Maps for automotive OEM, suppliers, and salesand service.

After the release of SAP IS-A 1.0, SAP IS-A was integrated intoSAP Discrete Industries.

When you install SAP IS-A, make sure that you have onlyinstalled the Support Packages for the underlying release of SAPR/3 for which Conflict Resolution Transports have alreadybeen created (for more information, refer to SAP Note 53902).

For more information on the release strategy of SAP IS-A,please refer to SAP Notes 135243, 208859, and 149540.

Integration

Integration of SAP IS-A with other mySAP.com components isgenerally possible. To use all of the functions of mySAPAutomotive, you will need SAP DI 4.6C2 with the R/3 Plug-In PI2000.2, SAP APO 3.0, and SAP BW 3.0A.

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Release Planning and Maintenance Strategy of SAP IS-A and SAP DI

mySAP Engineering & Construction

Leading engineering and construction companies have usedSAP R/3 for years to support their HR, financials, and logisticsbusiness processes. To better meet the specific needs of thisindustry, SAP developed SAP Engineering and Construction(SAP IS-EC) in 1997. SAP IS-EC offers special functions, forexample, for contractors to handle the sales and subcontractorprocesses based on bills of service. You can find an overview ofthe available functions in the Solution Maps 2001 for thefollowing three industry segments: machinery and equipment,residential and commercial construction, and contractors.

After the release of SAP IS-EC 3.0B, SAP IS-EC was integratedinto SAP Discrete Industries (SAP DI).

When you install SAP IS-EC, make sure that you have onlyinstalled the Support Packages for the underlying release of SAPR/3 for which Conflict Resolution Transports have alreadybeen created.

For more information on the release strategy, please refer toSAP Note 208859.

Release Planning and Maintenance Strategy of SAP IS-EC and SAP DI

mySAP High Tech

For high-tech companies, what is state-of-the-art today can beobsolete tomorrow. In this fast-paced, highly competitive envi-ronment, time-to-market, manufacturing efficiency, and pro-ductivity are paramount. SAP developed the mySAP High Techsolution to better meet the needs of this industry. This solutionincorporates three components for specific industry needs: SAPSoftware (SAP IS-SW) for digital media, SAP ManufacturingExecution System (SAP IS-MES) for fabless semiconductormanufacturing, and SAP Distributor Reseller Management(SAP IS-DRM) to expedite upstream and downstream supply-chain interactions. You can find an overview of the offeredindustry functions in the Solution Map for mySAP High Tech.

Beginning with SAP IS-SW 1.2A, which was released in 1996,SAP has continued to address the needs of the high-tech indus-tries by working with customers to identify and provide addi-tional functions to better serve their needs. SAP IS-SW wascombined with the initial releases of SAP IS-MES and SAP IS-DRM to form SAP High Tech (SAP IS-HT). The first release ofSAP IS-HT, SAP IS-HT 4.61, was released in May 2000. After thisrelease, SAP IS-HT was integrated into SAP Discrete Industries.

SAP recommends specific upgrade paths for earlier releases ofSAP IS-SW. Please refer to SAP Note 63841 for moreinformation.

29

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IDPAS1C6.4

AG C6.4 0002.tcO 5002hcraM 2C6.4IDPAS

IDPAS2C6.4

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Integration

Integration of SAP IS-SW and SAP IS-HT with other mySAP.comcomponents is generally possible. To use all of mySAP HighTech's functions, you will need SAP DI 4.6C.

When you install SAP IS-HT or SAP IS-SW, make sure that youhave only installed the Support Packages for the underlyingrelease of SAP R/3 for which Conflict Resolution Transportshave been created. For more information, refer to SAP Note308120 (SAP IS-HT 4.61), SAP Note 209607 (SAP IS-SW 2.1), andSAP Note 170144 (SAP IS-SW 2.0).

Release Planning and Maintenance Strategy of SAP IS-SW, SAP IS-HT,

and SAP DI

PROCESS INDUSTRIES

mySAP Chemicals

mySAP Chemicals reflects the substantial industry experienceSAP has acquired over years of working with chemicalcompanies. mySAP Chemicals offers an integrated solution forbatch production and can be enhanced by solutions for produc-tion planning, as well as a control system intended primarily forthe process industry.

You can link mySAP Chemicals to mySAP Marketplace, access itvia mySAP Workplace, and seamlessly link it to mySAP SCM,which allows you to communicate more directly with yourbusiness partners. mySAP Chemicals is rounded out by SAPEH&S for corporate environmental protection, occupationalhealth, and industrial hygiene and safety.

mySAP Chemicals is fully integrated into SAP R/3 and followsthe same release cycle.

mySAP Mill Products

mySAP Mill Products supplements the modeling of businessprocesses in the metal, paper, wood, textiles, and furnitureindustries already available in SAP R/3 with industry-specificfunctions in the SAP R/3 add-on SAP Mill Products (SAP IS-MP). Most of the enhancements lie in the areas of SAP Salesand Distribution (SAP SD), SAP Materials Management (SAPMM), and SAP Production Planning and Control (SAP PP).With SAP IS-MP 2.0 and later, you must install an SAP R/3 Plug-In to use mySAP.com components (such as SAP APO or SAPCRM) concurrently with SAP IS-MP.

Release Planning and Maintenance Strategy of SAP IS-MP

SAP Cable Solution

The core of the SAP Cable Solution is the modeling of businessprocesses in the cable manufacturing industry, with an empha-sis on the logistical modeling of length-based materials. Thecable solution for mySAP.com includes the SAP R/3 add-on SAPCable Solution (SAP IS-CS).

Integration

Only SAP R/3 Plug-Ins that are free of modifications can beused for SAP IS-CS 3.1I/1c. As a result, some usage restrictionsapply, particularly regarding the integration of SAP APO andSAP CRM. SAP IS-CS will be integrated into SAP Mill Products.At this point, the technical and functional restrictions that arisewhen using SAP IS-CS together with mySAP.com components,such as SAP APO or SAP CRM, will no longer apply.

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SAP IS-CS 4.5B/1b and 4.6C/1 can technically be integrated withother mySAP.com components, but there is currently no func-tional integration with the specific functions available in SAPCable Solution.

Release Planning and Maintenance Strategy of SAP IS-CS

mySAP Mining

Leading mining companies have used SAP R/3 for years to sup-port their HR, financials, and logistics business processes. Tobetter meet the specific needs of this industry, SAP developedthe SAP Mining (SAP IS-MIN) component, which is an add-onto SAP R/3, and then expanded its mining industry offeringeven further with the mySAP Mining solution.

With SAP IS-MIN, mySAP Mining provides solutions for thehandling of bulk products, such as coal or concentrates, as wellas specific pricing features for the mining industry. Formula-supported pricing functions enable you to calculate provisionaland final prices as well as differential prices on the basis of stockexchange data and external service providers' exchange rates. The solution's bulk transportation functions handle the sched-uling, loading, and delivery of bulk material.

Release Planning and Maintenance Strategy of SAP IS-MIN

mySAP Oil & Gas

mySAP Oil & Gas covers the whole oil and gas industry valuechain. mySAP Oil & Gas meets upstream operationrequirements with a complete solution for joint ventureaccounting (JVA) and production sharing. This solution distrib-

utes costs among joint venture partners and handles account-ing for production sharing agreements with governmentauthorities. mySAP Oil & Gas Exploration and Production pro-vides functions for calculating extraction quantities in complexproduction networks and for handling revenue account assign-ment and gas plant accounting among joint venture partners.

With the SAP Oil & Gas (SAP IS-OIL) component, which is anadd-on to SAP R/3, mySAP Oil & Gas covers the entirespectrum of hydrocarbon products. Besides monitoringconsignment stocks and commingled stocks in depots, the sys-tem tracks in-transit stocks for all means of transport (tankervessel, rail, truck, and pipeline) from loading to delivery.

The Trader's & Scheduler's Workbench in mySAP Oil & Gashelps to control the balance between supply and demand in thesupply chain. It monitors the current and future stocks of thevarious business locations and transportation systems, and itintegrates market information, planned and nominated goodsmovements, production data, consumption forecasts, andreplenishment forecasts. Simulation functions, an alert moni-tor for exception handling, and an open interface for exchang-ing transport nominations and confirmations with transportpartners (such as pipeline operators) round out theworkbench's range of functions.

With mySAP Oil & Gas Service Station Retailing, mySAP Oil &Gas offers extensive functions for efficiently handling servicestation business, covering service station shops and includingassortment selection, replenishment planning, advertisingcampaigns, and flexible pricing based on an analysis of localcompetition.

Release Planning and Maintenance Strategy of SAP IS-OIL

* Please contact your SAP subsidiary for detailed information on maintenance restric-tions.

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mySAP Pharmaceuticals

mySAP Pharmaceuticals integrates functions from variousmySAP.com components, including SAP R/3, SAP CRM, andSAP BW, to offer a comprehensive solution for the pharmaceu-tical industry. mySAP Pharmaceuticals covers the completesupply chain. Its manufacturing functions completely fulfillthe requirements for regulatory compliance.

The collection and integrated analysis of groupwide and inter-company data is the key to the efficient development of a newpharmaceutical. The project system in mySAP ProductLifecycle Management supports integrated projectmanagement, including options for involving external businesspartners over the Internet.

Sales and distribution are emphasized in the pharmaceuticalindustry, so in addition to mySAP Customer RelationshipManagement for the external sales force, the solution alsoincludes SAP BW for processing and formatting external mar-keting data. The high degree of integration in this solutionenables synchronization with internal company data.

mySAP Pharmaceuticals can be linked to mySAP Marketplace,accessed via mySAP Workplace, and seamlessly integrated withmySAP Customer Relationship Management.

mySAP Pharmaceuticals is fully integrated into SAP R/3 and fol-lows the same release cycle.

CONSUMER INDUSTRIES

mySAP Consumer Products

mySAP Consumer Products, SAP's industry solution for theconsumer products industry, provides the necessary infrastruc-ture and functions for integrating and managing global supplychains. mySAP Consumer Products also supports cost monitor-ing and business process reengineering.

A separate industry solution, mySAP Consumer ProductsBeverage Solution, is currently being developed for the beverageindustry. This solution will require SAP Basis 4.6C and will beavailable in the second quarter of 2001 as a pilot shipment.Controlled availability is planned for the fourth quarter of 2001.

SAP is developing specific content for mySAP ConsumerProducts for SAP BW, and this content will form an integralcomponent of SAP BW.

No restrictions apply to the integration of mySAP ConsumerProducts with other mySAP.com components.

mySAP Consumer Products is fully integrated into SAP R/3 andfollows the same release cycle.

mySAP Consumer Products Apparel & Footwear

SAP's solution for the apparel and footwear industry consists ofthe SAP R/3 add-on SAP Apparel and Footwear (SAP IS-AFS),which is based on SAP R/3 Logistics. In addition, SAP IS-AFScontains specific enhancements for SAP R/3. SAP IS-AFS 3.0Awill be integrated with SAP BW and SAP APO and will allowyou to use all functions of SAP APO and SAP BW relevant forthis industry.

Integration

A specific workplace will be available with SAP IS-AFS 3.0A. Itwill offer industry-specific roles, applications and InternetApplication Components (IACs). Full integration with SAPCRM, SAP APO, and SAP BW is planned.

Release Planning and Maintenance Strategy of SAP IS-AFS

mySAP Retail

SAP's retail solution, which has been available since 1997, wasdeveloped with renowned wholesalers and retailers from differ-ent countries. The system models the entire value chain, fromthe source to the consumer and provides role-based workplacetemplates for every employee.

mySAP Retail is fully integrated into SAP R/3 and follows thesame release cycle.

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SERVICE INDUSTRIES

mySAP Media

mySAP Media is a comprehensive, Internet-enabled solution forthe entire media industry. It offers powerful, industry-specificfunctions for all business processes, including advertising man-agement and media sales and distribution. mySAP Media con-tains SAP Media (IS-M), which is an add-on to SAP R/3 andwhich includes several industry-specific components.

SAP IS-M Advertising Management offers comprehensive func-tions for selling, booking, and invoicing ads in newspapers,magazines, supplements, phone books, address books, andonline services. The system supports the acquisition of newcustomers, advertisers, and agencies, including booking, closingdeals, and invoicing. It also processes settlement and commis-sion payment with internal and external service providers.

mySAP Media offers comprehensive functions for the sales cyclemanagement of all kinds of media products supporting thesales organizations in media companies in all phases fromdemand planning through fulfillment (shipment and delivery).

Especially for newspapers and magazines, SAP IS-M Sales andDistribution supports all functions in the process chain, fromreader acquisition to distribution and delivery all the way toinvoicing and settlement of carriers and commissions.

SAP IS-M Product Development handles the planning of allmedia content and production processes. Flexible integrationbetween processes in procurement, production, and sales anddistribution lets you control your costs and improve profitabili-ty. The solution's project management functions are roundedout by centralized and decentralized activity reporting, shiftplanning, and automated working time analyses.

Integration

When integrating SAP IS-M with other mySAP.comcomponents, the following points should be taken intoaccount:• SAP BW extractors are available for all relevant business

objects of mySAP Media and supply the appropriate content.

• Integration with SAP CRM is planned for SAP IS-M 4.63(integration of SAP IS-M and SAP CRM Marketing).

• mySAP Workplace includes roles for SAP IS-M 4.62. SpecificMiniApps are available.

• SAP IS-M uses the SAP R/3 Customer Interaction Center(SAP CS-CI-CIC) to support call center activities for publish-ing customers (phone acceptance for advertisements;subscription and reader service for sales).

• SAP IS-M 4.62 also provides a comprehensive suite of c-busi-ness scenarios (Internet sales for advertisements, subscriptionand address maintenance via the Internet).

Release Planning and Maintenance Strategy of SAP IS-M

mySAP Service Providers

mySAP Service Providers offers reliable support and a fully inte-grated, end-to-end solution geared to service-specific businessprocesses. Its rich functions link standard and industry-specificprocesses. mySAP Service Providers leverages e-businesstechnologies and includes a variety of new elements, such aspreconfigured best practices templates that help you becomemore efficient, improve customer satisfaction, and improveyour bottom line.

mySAP Service Providers is fully integrated into SAP R/3 andfollows the same release cycle.

mySAP Telecommunications

mySAP Telecommunications is a modern solution for thetelecommunications industry. It contains the SAP R/3 add-onSAP Telecommunications (SAP IS-T). SAP IS-T RevenueManagement - Contract Accounting manages contractaccounts by processing payments of different types andsupports reconciliation posting for open items and dunning.

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SAP IS-T Revenue Management - Convergent Invoicing, whichis scheduled to become available in the fourth quarter of 2001, isan enhancement to mySAP Telecommunications. It will enableconvergent billing without requiring resource-intensive adapta-tions to or the replacement of existing prebilling systems.

An SAP R/3 Plug-In is required for integration with othermySAP.com components.

Integration

The SAP R/3 Plug-In PI 2000.1 and WP-PI 2.10 have been releasedwith SAP IS-T Revenue Management - Contract Accounting.As a result, the mySAP.com components SAP APO, SAP BBP,SAP BW, SAP CRM, SAP KW, SAP SEM, and SAP Workplace canbe used with SAP R/3 and SAP IS-T Revenue Management -Contract Accounting.

Release Planning and Maintenance Strategy of SAP IS-T

SAP has extended maintenance for SAP IS-T 4.61 to the end ofAugust 2003. Maintenance will not be extended for SAP IS-T 1.2and 4.51.

mySAP Utilities

mySAP Utilities is a business process-oriented customer infor-mation and billing system for all types of utilities (electricity,gas, water, waste water, district heating, and so on) and servicesprovided by utility and service companies. With mySAPUtilities, you can manage and bill residential, nonresidential,and service customers in all areas, even in deregulated markets.Powerful Customizing functions and a flexible system architec-ture make it possible to adapt mySAP Utilities to the specificrequirements of any utility company, no matter what size ormarket strategy it pursues.

mySAP Utilities includes the SAP R/3 add-on SAP Utilities/Customer Care & Services (SAP IS-U/CCS).An SAP R/3 Plug-In is required to integrate SAP IS-U/CCS 4.61and later with other mySAP.com components.

Integration

The SAP R/3 Plug-In PI 2000.1 and WP-PI 2.10 have been releasedwith SAP IS-U/CCS. As a result, the mySAP.com componentsSAP APO, SAP BBP, SAP BW, SAP CRM, SAP KW, SAP SEM, andSAP Workplace can be used with SAP R/3 and SAP IS-U/CCS.

Release Planning and Maintenance Strategy of SAP IS-U/CCS

SAP has extended maintenance for SAP IS-U/CCS 4.61 to theend of August 2003. Maintenance will not be extended for SAPIS-U/CCS 1.2 and 4.51.

FINANCIAL SERVICES

mySAP Banking

mySAP Banking enables banks to meet the majority of theirindustry-specific business process requirements. It consists ofthe SAP Bank Customer Accounting, SAP Core BankingMortgage Loans, and SAP SEM Banking components.

SAP Bank Customer Accounting (SAP IS-B-BCA) is a genericbank accounting engine for all kinds of account-basedproducts. Its product configurator helps you define new prod-ucts without requiring program coding. SAP IS-B-BCAcurrently supports all the functions needed to manage existingaccounts. The additional functions for managing savingsaccounts, fixed deposit, and loan accounts are under develop-ment.

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SAP Core Banking Mortgage Loans enables banks to managemedium-term and long-term loans for real estate and otherinvestment financing.

SAP Strategic Enterprise Management for Banks (SAP SEMBanking) is a generic bank controlling engine that incorporatesa set of components for comprehensive profitability, market,and default risk analysis, as well as strategic analysis, modeling,and business planning. It supports external data transfer andcompiles data in a uniform, bank-specific data model. SAP SEMBanking also supports interactive reporting and provides uni-form methods and a variety of finance-mathematical modelsacross all trading and nontrading products.

Release Planning and Maintenance Strategy of SAP IS-B

mySAP Financial Service Providers

An increasing number of companies are choosing to entrustthe task of managing, analyzing, and optimizing their financialresources and processes to internal and external serviceproviders, such as central treasury departments, legallyindependent service companies, or application serviceproviders. To better meet the specific needs of these financialservice providers, SAP is offering the mySAP.com componentSAP Corporate Finance Management (SAP CFM), which equipsfinancial service providers with cutting-edge financial analysisand planning tools in a fully integrated package.

SAP CFM 1.0, which is based on SAP R/3 4.6C, has been availablesince November 2000. For more information on the releaseplanning and maintenance strategy for SAP CFM, refer to thesection entitled “SAP Corporate Finance Management.”

mySAP Insurance

mySAP Insurance allows insurance companies to meet themajor part of their industry-specific business process require-ments. It consists of the SAP Insurance Collections &Disbursements, SAP Insurance Commission Management, andSAP Insurance Claims Management components.

SAP Insurance Collections & Disbursements (SAP IS-IS-CD) isan insurance-specific subledger accounting system for process-ing receivables and payables efficiently. It maps all processes rel-evant for collection and disbursement across all divisions, fordirect collection as well as broker collection.

SAP Insurance Commission Management (SAP IS-IS-CS) is aninsurance-specific system for managing relevant activities anddata within sales and distribution management. This includesall usual forms of monetary incentive, such as commission,brokerage, profit sharing, bonus, and reserves.

SAP Insurance Claims Management (SAP IS-IS-CM) covers theentire claims and payment process, from receiving the notifica-tion of loss to realizing salvage. It consists of a claims manage-ment front-office part and a back-office part for financial pro-cessing.

In addition, mySAP Insurance makes use of a number of othermySAP.com components, including SAP Insurance FinancialAsset Management, SAP Insurance BAV Regulatory Reporting,SAP Financials, SAP Human Resources, and SAP Logistics.

SAP CFM 1.0, based on SAP R/3 4.6C, will also containfunctional enhancements for SAP Insurance - Financial AssetManagement (SAP IS-IS-FA). SAP Insurance - BAV RegulatoryReporting (SAP IS-IS-SR) will continue to be supported in itspresent form by SAP CFM 1.0. Comprehensive newdevelopments for BAV regulatory reporting are planned forSAP CFM 2.0.

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Release Planning and Maintenance Strategy of SAP IS-IS-CD, SAP IS-

IS-CS, and SAP IS-IS-CM

PUBLIC SERVICES

mySAP Healthcare

mySAP Healthcare is a highly functional, strategic solution formodern hospital administration. mySAP Healthcare links hos-pital processes together to form integrated functional chains. Itprimarily covers administrative processes for patient manage-ment and billing.

mySAP Healthcare contains the SAP R/3 add-on SAP PatientManagement (formerly named SAP Healthcare), which in turnconsists of: SAP Healthcare Patient Administration, SAPHealthcare Patient Accounting, and SAP HealthcareCommunication Management. mySAP Healthcare offers com-prehensive integration with the cross-industry solutions of themySAP.com e-business platform, especially mySAP Financialsand SAP Materials Management. Please note that SAP PatientManagement has to be licensed separately.

The wide range of medical and clinical processes that are par-ticularly important in configuring a hospital information sys-tem are covered by partner products that can be linked withmySAP Healthcare through SAP Healthcare CommunicationManagement. This means you can combine mySAP Healthcarewith partner products to form a comprehensive, integrated HISsolution. In this context, the partner product IS-H*MED(developed and distributed by T-Systems debis Systemhaus

Österreich GmbH in Vienna, Austria and GSD in Berlin,Germany) plays a special role due to its close integration withmySAP Healthcare.

Integration

When integrating SAP Patient Management with othermySAP.com components, the following points should be con-sidered:• SAP generally does not support the use of SAP Patient

Management together with other SAP R/3 add-ons in thesame system, but some exceptions exist for specific combina-tions with other SAP R/3 add-ons (for, example SAP PublicSector).

• With SAP Patient Management 4.61, specific mySAP Work-place roles for mySAP Healthcare were delivered for the firsttime. mySAP Workplace offers an integrated user interface tosupport the existing technical integration options for partnerproducts.

• SAP BBP and Enterprise Buyer can be used with mySAPHealthcare.

• SAP BW can also be used alongside mySAP Healthcare. Theincremental integration of hospital-specific contents hasbeen implemented with SAP Patient Management 4.62.

Release Planning and Maintenance Strategy of SAP Patient

Management

* Extended maintenance period for SAP Patient Management in association with main-tenance extension for the underlying SAP R/3 release. Please note, however, that nofunctional enhancements (not even due to legal changes) will be provided during theextended maintenance period. New developments due to changed legal requirementswill always be shipped in the latest release.

As an SAP R/3 Add-on, SAP Patient Management is maintainedthrough Add-On Support Packages. In turn, these require cer-tain SAP R/3 Support Packages. mySAP Healthcare is highly

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dependent on legal changes and requirements. New develop-ments that result from such legal requirements are alwaysshipped exclusively in new releases of SAP Patient Management.If more than one release exists for a given release of SAP R/3,then the maintenance intervals of the SAP R/3 release will gen-erally only apply to the latest release of SAP PatientManagement.

mySAP Higher Education & Research

mySAP Higher Education & Research is an integrated solutionwith specific functions for all core processes involved on cam-pus - research, teaching, and studying - to support universitiesand colleges on their way to becoming modern serviceproviders. mySAP Higher Education & Research links universi-ty-specific requirements so budgeting and funds management,financial accounting and human resources management,research, teaching, and studying grow together to formintegrated processes.

In addition to human resources management, financial andfunds management, procurement, marketing, and public rela-tions, core processes in mySAP Higher Education & Researchinclude student management, resource and eventmanagement, document management, multimedia teachingaids, and knowledge management.

SAP Campus Management (SAP CM) is based on a design thatguarantees maximum flexibility. Modern technologies likeworkflow, the Internet, and intranets were included from thestart, and SAP will continually enhance SAP CM by introduc-ing new applications like electronic kiosks, smart cards, self-service tools, access control, and payment methods. SAPCampus Management is an add-on for SAP R/3. As a result, therestrictions of the underlying release of SAP R/3 apply to theuse of databases, platforms, and additional components.

Integration

SAP CM can be operated together with SAP Human ResourcesPublic Sector (SAP HR-PS) 4.62. It does not support concurrentoperation with SAP Public Sector Funds Management (SAP IS-PS-FM). SAP CM uses parts of SAP Public Sector Tax andRevenue Accounting (SAP IS-PS-CA) for student accounting.

The mySAP Workplace supports all current releases of SAP CM.

Release Planning and Maintenance Strategy of SAP CM

Up-to-date maintenance information is available in SAP Note179990. SAP CM is currently being shipped to pilot customers.SAP is rapidly providing developments to the pilot customers,which is why only brief maintenance periods are offered.

You must use the current maintenance level for effective sup-port. Patches for SAP CM are available exclusively in SAPNet -SAP R/3 Frontend.

mySAP Public Sector

mySAP Public Sector enables public agencies to develop moreefficient, more effective administration processes. mySAP PublicSector contains components from SAP R/3 and supplementsthem with special applications for the needs of public agencies.mySAP Public Sector is a fully integrated, standard businesssolution with components for financial accounting, retailing,human resources management, plant maintenance, real estateand facility management, project system, workflow, and treas-ury.

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In addition, mySAP Public Sector is Internet-enabled and offersadditional strategic solutions for modern management in pub-lic agencies in institutions. Like no other software product,mySAP Public Sector links administrative processes together toform integrated functional chains. These custom processesinclude strategic administration control, citizen services, opera-tive management, document management and electronic files,human resources management, procurement, inventory man-agement, resource management, and taxes, fees, and contribu-tions.

mySAP Public Sector delivers e-government capabilities. WithmySAP Public Sector, government agencies can use the Internetto communicate with its constituents and the vendors thatserve government. It offers the following main features:

• MarketSet, a joint solution delivered by SAPMarkets andCommerce One, to set up public marketplaces and portals

• mySAP Workplace• mySAP CRM to set up citizens' offices and integrated

Internet services• SAP Electronic Records Management to map record manage-

ment and process management• SAP Tax and Revenue Management to establish an online

payment system and a citizen account• SAP KW for Web content management and to make available

the knowledge required for the internal processing of appli-cations

mySAP Public Sector consists of SAP R/3 components, plus theindustry-specific component SAP Public Sector (SAP IS-PS),which is an add-on to SAP R/3. SAP IS-PS includes the compo-nents SAP IS-PS Funds Management (SAP IS-PS-FM), SAP IS-PSTax and Revenue Management (SAP IS-PS-CA), and SAP HR-PS. SAP IS-PS-CA offers an integrated public revenue collectionand information with efficient, integrated processing of massnumbers of receivables and payments and the Web-enabled citi-zen and business accounts. Country versions of SAP HR-PS areincluded in the standard delivery (except for the U.S., the U.K.,France, Austria, and Australia). SAP Funds and PositionManagement (SAP HR-FPM) has also been part of the standarddelivery since SAP R/3 4.6.

SAP IS-PS is an add-on to SAP R/3. As a result, the restrictionsof the underlying release of SAP R/3 apply to the use of databas-es, platforms, and additional components.

Integration

When integrating SAP IS-PS with other mySAP.comcomponents, the following points should be considered:

• SAP IS-PS-FM with SAP HR-PS: A common installation ispossible with SAP IS-PS-FM 4.61 or later and SAP HR-PS 4.61or later.

• SAP IS-PS-CA with SAP IS-PS-FM: A common installation isnot currently possible, but ALE scenarios are planned.

• SAP IS-PS-CA with SAP HR-PS: The common installation willbe possible as soon as SAP HR-PS 4.62 becomes available.

• SAP IS-PS and SAP BW: OLAP reporting can be supplementedwith reporting in SAP BW starting with SAP BW 2.0B and SAPIS-PS 4.61. The standard FI-FM component already suppliesthis function from SAP R/3 4.5B and SAP BW 2.0A onwards.

• SAP Workplace supports all current releases of SAP IS-PS.Composite roles for SAP IS-PS, SAP HR-PS, and SAP CampusManagement have been supplied since SAP Workplace 2.0.

Release Planning and Maintenance Strategy of SAP IS-PS-FM, SAP HR-

PS, and SAP IS-PS-CA

* Production use can begin as soon as the first patch is available. The patch will beshipped in the second quarter of 2001.

For more information, please refer to SAP Note 179990.

Current maintenance information for the add-on delivery isalso available in SAP Note 179990.

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The following applies in all cases: • SAP IS-PS-FM: Maintenance will be provided in accordance

with maintenance of SAP R/3. • SAP HR-PS and SAP HR-PSG: Maintenance will be provided

in accordance with maintenance of SAP R/3. • SAP IS-PS-CA: This is a pilot customer shipment. SAP is rap-

idly making developments available to pilot customers, whichis why only brief maintenance periods are offered.

• Use of the current maintenance level is an essential prerequi-site for effective support.

PLUG-INS

SAP R/3 Plug-Ins

SAP R/3 Plug-Ins are interfaces which enable the exchange ofdata between one or several SAP R/3 systems and othermySAP.com components. The SAP R/3 Plug-Ins supply themySAP.com components with transaction data and master datain real time. They also make it possible to use mySAP.comapplication components like SAP APO or SAP CRM togetherwith certain mySAP.com industry-specific components. AllmySAP.com industry-specific components based on SAP R/34.6B or higher SAP R/3 releases require SAP R/3 Plug-Ins.

SAP R/3 Plug-Ins are add-ons to SAP R/3.

Availability

SAP R/3 Plug-Ins are shipped with mySAP.com applicationcomponents (SAP APO, SAP BW, SAP BBP, EBP, SAP CRM, andSAP SEM) as well as with mySAP.com industry-specific compo-nents based on SAP R/3 4.6B or higher SAP R/3 releases.Customers can order the most recent SAP R/3 Plug-In releasesfree of charge or download them from the SAP ServiceMarketplace.

Versions of the SAP R/3 Plug-In

For SAP R/3 3.1I up to 4.5B, there are two versions of each SAPR/3 Plug-In release, a PI version and a PI-A version. For SAP R/34.6B and 4.6C, only PI is available.

PI-A is a subset of PI and contains interfaces for SAP BW andSAP BBP 1.0B. For SAP R/3 3.1I, a PI-A version also supports SAPBBP 2.0B and Enterprise Buyer 2.0, as well as SAP CRM InternetSales. The PI version supports SAP BW, SAP BBP/EnterpriseBuyer, SAP APO, SAP CRM, and SAP SEM.

For SAP R/3 3.1I, the PI versions of the SAP R/3 Plug-In releasesare modifying, which means that they modify SAP R/3 standardobjects, and therefore require Conflict Resolution Transports(CRTs) for their installation. For SAP R/3 4.0B to 4.6C, the PIversions of the SAP R/3 Plug-Ins are non-modifying.

The PI-A versions of the SAP R/3 Plug-In releases are generallynon-modifying.

39

RELEASE PLANNING INDETAIL: TECHNOLOGYCOMPONENTS

Depending on the combination of the SAP R/3 Plug-In releaseand version and the SAP R/3 release, certain SAP R/3 SupportPackage levels are required to install the SAP R/3 Plug-In.

* PI 2001.1 and PI-A 2001.1 will become available in June 2001 and will support SAP R/3 asstated in the table.

SAP R/3 Plug-In releases

• Single plug-ins (APO-CIF, CRM-R3A, B2B-PRO-PI, BW-BCT,SEM-PI) – no longer maintained

• SAP R/3 Plug-In 99 (PI 99 and PI-A 99) – no longermaintained

• SAP R/3 Plug-In 2000.1 (PI 2000.1 and PI-A 2000.1) – currentlymaintained via SAP Notes – Supports SAP APO 3.0A, SAP BBP 2.0B / EBP 1.0, SAP BW

2.0B, and SAP CRM 2.0B, as well as lower releases of thesecomponents that are still in maintenance. SAP SEM gener-ally requires the plug-in for SAP BW.

– PI version is modifying for SAP R/3 3.1I and must beinstalled with the corresponding CRT.

• SAP R/3 Plug-In 2000.2 (PI 2000.2 and PI-A 2000.2) – currentlymaintained via SAP Notes, SAP R/3 Plug-In Support Packages,and CRTs – Supports SAP APO 3.0A, EBP 2.0, SAP BW 2.1C, and SAP

CRM 2.0C, as well as lower releases of these componentsthat are still in maintenance. SAP SEM generally requiresthe plug-in for SAP BW.

– PI version is modifying for SAP R/3 3.1I and must beinstalled with the corresponding CRT.

• SAP R/3 Plug-In 2001.1 (PI 2001.1 and PI-A 2001.1) – scheduledfor June 2001

– Supports SAP APO 3.0A, EBP 3.0, SAP BW 3.0A, SAP CRM3.0A, as well as lower releases of these components that arestill in maintenance. This SAP R/3 Plug-In also supportsSAP Workplace 3.00 and higher releases. SAP SEM generallyrequires the plug-in for SAP BW.

– PI version is modifying for SAP R/3 3.1I and must beinstalled with the corresponding CRT.

Upgrade

SAP R/3 Plug-Ins are downward compatible with older SAP R/3Plug-In releases as well as with older releases of mySAP.comcomponents, provided these components are still inmaintenance. • When upgrading, no SAP R/3 Plug-In release may be missed

out. • It is always possible to change from a PI-A version to a PI ver-

sion. The opposite path is not supported. • After an upgrade of SAP R/3, the SAP R/3 Plug-In must be

reinstalled by applying the SAP R/3 Plug-In Supplement CDwhich is provided for all SAP R/3 Plug-In releases.

Maintenance

As a rule, a given SAP R/3 Plug-In release (for example, PI 2000.1)is maintained via SAP R/3 Plug-In Support Packages and CRTsas well as SAP Notes until the next SAP R/3 Plug-In release (inthis example, PI 2000.2) becomes available. After the new releasehas become available, the previous release is maintained via SAPNotes. After the delivery of yet another new release (in thisexample, PI 2001.1), maintenance is discontinued. Customers should always install the latest SAP R/3 Plug-Inrelease.

For more information, refer to the SAP Service Marketplace athttp://service.sap.com/r3-plug-in.

Workplace Plug-In

SAP delivers a Workplace Plug-In (WP-PI) with every release ofSAP Workplace. The Workplace Plug-In is not a separate prod-uct; it is a part of SAP Workplace and is shipped with it. Thisplug-in enables data exchange between the SAP Workplace serv-

40

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er and mySAP.com components. It has to be installed on allSAP Workplace component systems as well as on the SAPWorkplace server.

WP-PI contains only new functions and can be imported inde-pendently of all Support Packages because of its nonmodifyingnature.

SAP WEB APPLICATION SERVER

SAP Web Application Server (SAP Web AS) provides the techno-logical foundation for all other mySAP.com components. In asense, SAP Web Application Server is the "operating system" ofmySAP.com. Until SAP R/3 4.6D, SAP Web Application Serverwas named SAP Basis.

In the past, SAP Basis was used and shipped exclusively as anintegral part of SAP R/3. This was also reflected by the fact thatSAP Basis and SAP R/3 had identical release names and sharedSupport Packages.

With the introduction of mySAP.com, SAP now offers multiplecomponents that build on SAP Web Application Server. As aresult, there is no tight naming relation between SAP WebApplication Server and SAP R/3 any more.

Features of SAP Web Application Server

SAP Web Application Server provides a platform for quicklydeveloping and deploying dynamic and collaborative Webapplications or other thin-client applications (WAP, PDA, and soon) and includes all proven SAP programming models andtechnologies. With SAP Web Application Server, SAP nativelysupports open Internet standards, including such protocols asHTTP, HTTPS, and SMTP, as well as Internet documentstandards like HTML and XML.

Open integration capabilities provide access to existing SAP andnon-SAP applications. All integration facilities supported bySAP are available with SAP Web Application Server. The JavaConnector or the DCOM Connector give ABAP applicationsaccess to Java or .NET components and vice versa. In addition,the Internet Communication Framework (ICF) of SAP Web ASenables ABAP-written programs to process and distribute HTTP

requests directly. As a consequence, SAP Web ApplicationServer can serve both as an HTTP server and client. It serves asan HTTP server for bringing applications to the user via a Webbrowser either directly or via a standard Web server. It serves asan HTTP client to access other Web applications for collectinginformation and data. To complete Web connectivity, SAP WebAS provides full support for sending and receiving e-mails viaSMTP.

SAP Web AS is marketed and sold by SAP as an independentproduct. It is also shipped with all mySAP.com componentsthat use it.

For more information, review the fact sheet "SAP WebApplication Server" (Material Number 50040881).

SAP Web Application Server Releases

An SAP R/3 release may - but does not necessarily - use a givenSAP Web AS release. For example, SAP Basis 4.6D is used bymySAP.com components like SAP Workplace, SAP BW, and SAPCRM, but not by SAP R/3.

For information on which SAP Web AS release is used by a spe-cific mySAP.com component, please refer to the section for therespective component.

Maintenance Strategy

The maintenance period of a given SAP Web AS release followsthe maintenance period defined for the mySAP.comcomponent releases that build upon this release. Because differ-ent mySAP.com components use SAP Web AS, SAP Web AS andSAP Basis have had their own Support Packages from SAP Basis4.6A onward. These Support Packages can be installed in addi-tion to the Support Packages of the mySAP.com componentsthemselves.

SAP INTERNET TRANSACTION SERVER

SAP Internet Transaction Server (SAP ITS) is a tool thatenhances the three-tiered SAP architecture for Internet use. Itcombines existing Internet technology with SAP technologyand provides reliable access to SAP functions from the Internetor intranets.

41

SAP ITS can handle complementary Web technologies to accessdata from SAP R/3: • SAP GUI for HTML (from SAP ITS 4.6B): SAP transaction

screens are dynamically converted to HTML pages • Web transactions: SAP transactions that can be called from an

HTML page (template-based model) • Web remote function call (RFC): SAP R/3 function module

that can be called from an HTML page• Web reporting: Mechanism for linking to SAP reports and

pregenerated lists from an HTML page. Links to the Webreporting browser, which displays SAP R/3 report trees, arealso possible. Web reporting is implemented as a special-caseWeb RFC.

• ITS flow logic (from SAP ITS 4.6C): Events, statuses, andmodes used to model the dialog logic of a Web application in“flow files” on SAP ITS. SAP R/3 data is accessed via BAPI orRFC. Access to external data providers is also possible.

SAP ITS is marketed and sold by SAP together with theSAP@Web Studio and a package of Internet ApplicationComponents (IACs). It is currently shipped with all of the pri-mary mySAP.com components.

SAP ITS and mySAP.com

SAP ITS is a mySAP Technology component. SAP ITSrepresents the basic technology of the mySAP Workplace mid-dleware, together with a Web server and the workplace engine.It mainly generates HTML pages and enables end users to inter-act with different SAP systems using a Web browser. SAP ITSalso serves as the server component for the SAP GUI for HTML.

Overview of SAP ITS Releases

SAP ITS is downward compatible, which means that a givenSAP ITS release (like 4.6D) can be used with an older SAP R/3release (like 4.0B).

Maintenance Strategy

SAP recommends that you always use the most current SAPITS release. Since January 2001, support for SAP ITS has beenlimited to release 4.6D.

New releases of SAP ITS are available on sapserv servers. Forinformation on the availability of patches, please refer to SAPNotes 197746 and 383549.

SAP GUI

Generally, the latest release of the SAP GUI software (such asSAP GUI 4.6D) can be used with all previous SAP R/3 releases(such as 4.0B). As a result, older SAP systems can also benefitfrom the features that are only available in the newer SAP GUIreleases - for example, the look and feel of EnjoySAP and sup-port for Windows 2000.

The benefit of this downward compatibility is that you can sim-ply install a new SAP GUI release instead of patching an oldone. The SAP GUI maintenance strategy takes advantage of thisfeature. In many problem situations, the recommendation is toinstall a new SAP GUI release, because patches cannot always beprovided for older SAP GUI releases even if SAP still maintainsthe SAP R/3 System with the same release number.

The SAP front-end software release must always be at least thesame as SAP R/3. For example, you cannot use SAP GUI 3.1Iwith SAP R/3 4.0B.

When you plan upgrades to SAP software or your IT landscape,you should always consider using the latest available front-endsoftware (currently 4.6D). SAP GUI 4.6D optimizes resourceconsumption and network load and enables plug-in capabilitiesin the Web browser. As a result, SAP GUI can be displayed with-in the browser window in mySAP Workplace.

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Supported Front-End Platforms

Up to and including SAP R/3 4.5B, specific versions of the SAPGUI software - as well as several enhancements - are availablefor the supported front-end platforms. This ensures that SAPR/3 transactions could be executed on the respective platforms.

The range of supported platforms up to SAP R/3 4.5B: • Windows 3.11 • Windows NT 3.51 • Windows 95, 98, and NT • OS/2 • Mac OS • Various UNIX platforms

SAP significantly enhanced SAP GUI with release 4.6. Theoption of using new front-end components gives you muchmore flexible and powerful user interfaces.

To expand these options beyond the Windows version to allsupported platforms, SAP developed a platform-independentversion of SAP GUI (SAP GUI for the Java™ environment). Thisversion has been available as a GA version since release 4.6D.

SAP also offers the browser-based SAP GUI for HTML. This ver-sion is based on SAP ITS on the server side and a Web browseron the client side.

Shipment

The SAP GUI software has been shipped as a compilation sincerelease 4.5B. For Windows platforms, these compilationscontain both SAP GUI and add-ons for supporting othermySAP.com components (like SAP BW, SAP APO, and so on).The compilations are based on a single release track (to date, 4.5and 4.6).

SAP designs a new compilation whenever one of the suppliedcomponents changes (such as SAP APO 2.0 instead of SAP APO1.1). At the same time, SAP integrates all patches that are avail-able as of the release date into the compilation. As a result, anew compilation replaces an older compilation in the samerelease track.

In addition, the SAP Front-end 4.6 Kit (for SAP GUI or SAP ITS)is also available. This package always has material number52007071, and it always contains the latest GA release of the SAPGUI CDs and the Server Components CD.

For specific information, technical details, and current news,please refer to SAP Note 166130. SAP ITS 4.6B or later, which is required to use SAP GUI forHTML, is a component of the SAP R/3 release with the samerelease number, and is supplied on the Server Components CD.Additional information is available in SAP Note 178788.

Maintenance Strategy

SAP recommends that you always use the latest SAP GUIrelease to benefit from new developments and changes in thePC landscape (such as support for new operating system releas-es and so on). When you upgrade or migrate to a new operat-ing system, we recommend installing a new SAP GUI release atthe same time.

The concurrent operation of different SAP GUI releases on onePC is not supported (see SAP Note 154156 for moreinformation). If this is unavoidable, a solution based on a termi-nal server (Windows Terminal Server or Citrix Mainframe) isavailable.

When you choose the suitable SAP GUI release, you should alsotake the hardware requirements into account. Hardwarerequirements have changed especially between SAP GUI 3.1Iand 4.0 and between 4.5B and 4.6.

Support for front-end software may differ from support for thedatabase and application server: • SAP GUI for the Windows Environment

Since January 2001, support for SAP GUI software has beenlimited to the releases 3.1I, 4.0B, 4.5B, and 4.6D.

• SAP GUI for the Java EnvironmentSupport begins with release 4.6D (first GA release). SAP rec-ommends using the latest revision (revision 20 – 4.6Dr20 – asof March 2001, for example).

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• SAP GUI for the HTML EnvironmentSince January 2001, support for SAP ITS / SAP GUI for HTMLhas been limited to release 4.6D.

For more information on this subject, please visit thePresentation Clients Info Center at http://service.sap.com/sapgui.

SAP BUSINESS CONNECTOR

SAP Business Connector is a middleware product that runs onthe B2B Integration Server from webMethods. With SAPBusiness Connector, you can integrate different ITarchitectures with mySAP.com components using open tech-nologies.

SAP Business Connector uses the Internet as the communica-tion platform. The XML/HTML data format enables full, bidi-rectional communication from and to mySAP.comcomponents. All SAP functions are accessible through BAPIsand IDocs, and you can make them available to your businesspartners over the Internet as secure, XML-based services. Inaddition, applications and information from other Web sitescan be called in seconds through a simple SAP function call,and the information from the Web is made available tomySAP.com components.

SAP Business Connector

SAP Business Connector provides an XML layer that encapsu-lates SAP functions and enables other applications to read theinternal data structures and protocols in mySAP.com compo-nents. SAP Business Connector gives you simple, effective,interenterprise integration - such as real-time integrationbetween vendor stocks and your mySAP.com components, orbetween product catalogs, price lists, and availability informa-tion and your purchasing application. This allows you toexpand the reach of your SAP infrastructure to includecustomers, partners, and vendors.

You can start using SAP Business Connector just a few daysafter installation. The cost-saving implementation is made pos-sible by using the available infrastructure and existingknowledge and skills.

Prerequisites

No additional software components have to be installed for SAPBusiness Connector. An appropriate compiler (JDK of release1.1.8 or 1.2, a C compiler, or Visual Basic) is required to developprogram modules. A shared version of the SAP C library, librfc,is required to establish a connection to mySAP.comcomponents. This library is currently only available forWindows NT. FCS versions for other platforms supported bySAP will be provided on demand.

Availability

SAP Business Connector is shipped as part of the mySAP.com e-business platform, but is also available as a separate product forSAP customers.

SAP customers can download any GA release of SAP BusinessConnector from the SAP Service Marketplace athttp://service.sap.com/connectors.

More Information

For more information, go to the SAP Service Marketplace athttp://service.sap.com/connectors and review the fact sheet"SAP Business Connector" (Material Number 50033842).

44

Release Planning and Maintenance Strategy of SAP Business

Connector

SAP Business Connector is not maintained through patches.Each new release replaces the previous one and may containboth corrections and functional enhancements.

SAP SYSTEMS AND EUROPEAN MONETARY UNION

SAP provides a comprehensive euro package for SAP R/3 toensure that your changeover to the euro runs smoothly. Themaintenance fee covers the technical implementation, so thereis no extra charge.

This offering consists of the following elements: • Euro conversion and rounding logic in accordance with the

EU Council Regulation 1103/97. This regulation prevents theuse of inverse exchange rates and means that when one par-ticipating currency is converted into another, it must first beconverted to the euro and then to the target currency.

• Euro functions to make it easier to convert and process busi-ness transactions during the dual-currency phase, enablingyou, for example, to convert outstanding orders individuallyfor your business partners

• Conversion packages for converting local currencies to theeuro on a key date after year-end closing. For yourconversion, you can choose any date within the dual-curren-cy phase. Before conversion, you must close and documentthe final fiscal year in the old currency.

All three components of SAP's euro package are included inSAP R/3 for releases 3.1I, 4.0B, and higher. Euro conversion androunding logic is also supplied as an R/3 Support Package forSAP R/3 3.0D, 3.0F, and 3.1H. Please note that SAP R/3 3.0E,3.1G, and releases prior to SAP R/3 3.0D are not euro-enabled.

In addition to the euro package, SAP also offers an extensiverange of services covering all aspects of the euro changeover:• The two-day training course "Changing the SAP Systems

Over to the Euro - SAP R/3" (CA 990) covers new euro func-tions for processing business transactions during the dual-currency phase, the procedure and coordination of the localcurrency changeover, and an overview of the technical con-version.

• SAP Euro Guide covers all of the organizational and technicalaspects of the changeover process. The SAP Euro Guidereduces the need for external consultants and minimizeschangeover costs. It also provides support for your euro proj-ect planning.

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• SAP Euro Roadmap Wizard centrally monitors, documents,and carries out the activities of SAP customers, partners, andemployees in local currency changeover projects. The SAPEuro Roadmap Wizard also contains links to notes and othersources of information.

• SAP GoingLive Euro Conversion Check uses proactive analy-sis to derive the configuration and optimization measuresneeded for a smooth changeover.

• SAP Remote Euro Conversion Service executes the technicalconversion, including analysis, planning, and coordination.

Like other mySAP.com components, virtually all industry-spe-cific components can handle multiple currencies and are,therefore, well-prepared for the euro. The information givenhere refers to the standard version of SAP R/3. Industry-specificcomponents have their own release strategies, so euro compli-ance of the releases may differ from that of SAP R/3.

The brochure entitled "Euro Capability and Functions in theSAP Releases" (Material Number. 50022971) provides detailedinformation on the euro. SAP customers can also send theirquestions via the SAPNet - R/3 Frontend under the componentCA-EUR-GEN (additional functions) or CA-EUR-CNV (localcurrency changeover).

Information on all aspects of the euro changeover is available inthe Euro Information Portal in the SAP Service Marketplace athttp://service.sap.com/euro.

mySAP HOSTED SOLUTIONS

For many companies, the cost of implementing new solutionsor changing their technical infrastructure can be a roadblockon the way to the Internet economy. This is particularly truefor many small and medium-size companies. mySAP HostedSolutions solve this problem by allowing companies to move tomySAP.com quickly and cost-effectively.

With mySAP Hosted Solutions, SAP, SAPHosting, and partnersmaintain and operate the e-business platform and software -not the customer. This reduces the cost of implementing andoperating mySAP.com because business applications are accessi-

ble via the Web, using just a Web browser. All applications areseamlessly integrated, so there is no need to purchase and man-age expensive hardware.

Available Hosting Services

SAPHosting and mySAP.com Hosting Partners offer ASP, appli-cation hosting, application management, and marketplacehosting services.

Application Service Provision

Application service provision (ASP) unites software, implemen-tation, infrastructure, service, and support into solutions thatare quick to implement. ASP offers one-stop shopping and sup-ports a one-to-many model with minimal customer configura-tion. ASP users have access to a secure operational hosting envi-ronment, and they can access the applications through a Webbrowser over the Internet or over a virtual private network.This hosting service enables customers to go live in just a fewdays.

Application Hosting

Application hosting meets the requirements of companies thatneed fully customized solutions, but do not want to invest inan extensive technical architecture. SAPHosting or partners canimplement a customer-specific solution and then host it in acentral processing facility where complete applications are runand maintained. The benefits of this model include decreasedimplementation costs, predictable ongoing expenses, andgreater optimization of mySAP.com components. With imple-mentation hosting, SAPHosting sets up a system environmentfor the implementation of mySAP.com solutions within a veryshort timeframe (usually two weeks).

Application Management

Application management services allow companies to concen-trate on their core competencies and processes without invest-ing time or money to establish the expertise necessary to oper-ate SAP systems. Application management services use focusedand trained personnel and tools to support application process-ing. The service can be provided from external data centers ordirectly at your site. You can own the hardware and operate it

46

separately, allowing you to blend a choice of infrastructureoptions with specialized expertise to achieve even greater valuefrom your mySAP.com solutions.

Marketplace Hosting

SAPHosting and partners certified by SAPMarkets support mar-ketplaces for customers and their individual partners,customers, and vendors.

mySAP SERVICES

mySAP Services are an integral part of the mySAP.com e-busi-ness platform and are designed to ensure that customersreceive maximum benefits and return on investment frommySAP.com. They include a full range of consulting and educa-tion offers as well as support services for all areas and phases ofmySAP.com solutions. The extensive experience gathered fromthousands of installations ensures efficient knowledge transfer -it has been distilled into implementation tools and methodolo-gies, training offerings, and standardized services that benefitcustomers immediately. Finally, SAP's unique network of certi-fied partners is integrated into all phases of the life cycle - fromimplementation to operations - in consulting, technology, edu-cation, and support.

mySAP Services include the following:• Business solutions consulting

Strategic solution consulting, program and project manage-ment, design consulting, change management, quality andrisk management, and continuous business improvementconsulting.

• Solution operations servicesSystem architecture planning, implementation services, cus-tom developments, system integration, operations planning,and optimization services.

• EducationKnowledge transfer, training needs analysis, project team anduser training, documentation, and human performanceimprovement consulting.

• SupportSupport planning, implementation support, and operationssupport.

• Service platforms, tools and methodologiesCollaborative service platforms (SAP Service Marketplace,SAP Solution Architect, SAP Solution Manager) and BestPractices for mySAP.com.

For more information on mySAP Services, go to the SAPService Marketplace at http://service.sap.com.

Strategic Service Platforms

SAP offers three service platforms to deliver services through-out the complete life cycle of a software solution:• SAP Service Marketplace• SAP Solution Architect• SAP Solution Manager

Both the SAP Solution Architect and the SAP SolutionManager are connected with the SAP Service Marketplace.Please refer to the section entitled “Implementation andUpgrade of mySAP.com Components” for more informationon the SAP Solution Architect and the SAP Solution Manager.

SAP Service Marketplace

The SAP Service Marketplace at http://service.sap.com offersone-stop access and guided navigation to all services from SAPand SAP partners necessary to design, build, and maintain ahigh-quality solution. This leads to lower cost of ownership,higher solution quality, and shorter time-to-solution.

Via the SAP Service Marketplace, you can search for and accessdetailed information about SAP and partner services. Inaddition, online ordering and delivery is available for a growingnumber of services. Three primary tools help you search,access, order, and receive services: • Service catalogs, which give a transparent overview of all

services for SAP solutions, are divided by specific topics (forexample, knowledge catalogs, consulting catalogs, and self-service catalogs). These catalogs also provide access to part-ners' communication channels.

• The Partner Directory lists all partners that deliver SAP serv-ices and offers a classified service and product overview. Italso provides access to partners' Web sites.

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• Requests for proposals (RFPs) enable you to publish serviceneeds and receive offers online. They are divided by topics,such as consulting and hardware sizing, and they provideaccess to partners' communication channels.

IMPLEMENTATION AND UPGRADE OF mySAP.com

COMPONENTS

SAP offers a wealth of tools, methodologies, and services tofacilitate the evaluation and the implementation of mySAP.comcomponents, as well as to support the upgrade to a higherrelease of existing SAP software, whether you are already usingmySAP.com or are on an older release of SAP R/3.

Implementation Tools and Services

AcceleratedSAP

AcceleratedSAP (ASAP) is SAP's rapid implementation method-ology. It facilitates the management of implementationprojects, enabling you to benefit from a speedier implementa-tion, fewer risks, and more reliable results. ASAP facilitatesknowledge transfer from SAP to your organization at everystage. All this is done through a concise project plan with step-by-step instructions, a wealth of checklists, spreadsheets, ques-tionnaires, documentation templates, and tools. It also includesguidebooks and special technical accelerators, such as a cutoverplan, for the more technical aspects of SAP implementations.

Best Practices for mySAP.com

Best Practices for mySAP.com represents a combined sales,demonstration, training, and implementation instrument thatoffers prepackaged business expertise for mySAP.com solutionsfor companies of all sizes. By applying Best Practices formySAP.com to your mySAP.com solution, you quickly get a liv-ing system that covers your company's specific requirements toa great extent. Consequently, Best Practices for mySAP.comhelps you to save precious time and money and supports youthrough effective knowledge transfer.

New and existing customers of any size can use Best Practicesfor mySAP.com in all types of projects and in all project phases.Best Practices for mySAP.com offers a semiautomated installa-

tion that works for the installed base as well as for newcustomers. This means that for existing customers using SAPR/3, Best Practices offer a smooth transition to mySAP.com.

Partners and providers of hosting or ASP services can use themas a kernel to develop additional content for specific marketsegments.

If you need to change the contents of Best Practices formySAP.com on your way to going live, you can do so. BestPractices for mySAP.com have been built using the same toolsthat customers use during an implementation project. Becauseall customizing settings are documented, the content of BestPractices for mySAP.com is completely transparent and easy toadapt to specific requirements.

Smart Implementation

Replacing the Ready-to-Run Implementations, SmartImplementations are comprehensive, prepackaged technicalsolutions that actively and intelligently support customers,partners, and consultants in the whole mySAP.com installationprocess. Smart Implementations provide a complete approachthat covers planning the technical infrastructure, installing allthe necessary components, configuring and integrating the sys-tems into an existing SAP system landscape, and managing theinfrastructure in a production system.

SAP Solution Architect

The SAP Solution Architect, which will become available in2001, is a new portal for the solution-oriented evaluation andimplementation of the mySAP.com e-business platform. It isintegrated into the mySAP Workplace and offers all themethodologies, tools, and content from SAP and partners thatcustomers need to fully implement their business solution.

The Solution Architect also leverages Best Practices formySAP.com. This means that when you start a new project youcan choose various scenarios that are covered through BestPractices for mySAP.com. You will find working examples formission-critical project activities and be guided through an

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implementation where you set up a working prototype in notime and extend it to become your productive mySAP.comsolution.

In addition, by exchanging data with the SAP Solution Managerand with the SAP Service Marketplace, the Solution Architectputs you in the middle of SAP's service infrastructure and pro-vides you with a perfect transition to the phase where youoperate your personal mySAP.com solution.

SAP Solution Manager

The SAP Solution Manager is a software interface that is fullyintegrated into mySAP Workplace and helps you monitor yourimplementations and put your mySAP.com solutions in placeefficiently. It serves as a technical service and support portaland offers an inbox to push information (such as action items,service reports, or service information) from SAP to customers,and it includes integrated customer-internal message handlingwithin mySAP.com solutions. It also enables you to forwardmessages to SAP in case of severe problems and shows alertstriggered by SAP EarlyWatch Alert.

The SAP Solution Manager can help proactively prevent prob-lems over the entire system landscape, including non-SAP sys-tems, to keep your core business processes running smoothly. Itincludes direct links and interaction with the SAP ServiceMarketplace.

mySAP Starter Packs

For even quicker and easier entry into the e-business world,SAP has introduced the mySAP Starter Packs. These allow cus-tomers operating SAP R/3 3.1I and higher to accelerate theimplementation of a variety of key mySAP.com components bybundling a comprehensive set of preconfigured software basedon Best Practices for mySAP.com, implementation services, andoptional hardware.

Implementation Consulting

Implementation consulting provides cost- and time-efficientimplementation services for mySAP.com components. SAPconsultants use powerful tools, methodologies, and systematicprocedure models. This speeds up the implementation and cus-

tomization of mySAP.com components to meet your businessrequirements. Implementation consulting offers comprehen-sive assistance in all aspects of the implementation project. Thehighest professional standards are guaranteed through the useof tried and tested methodology and implementation tools,and comprehensive and up-to-date product knowledge ensuresthat your mySAP.com components are implemented so thatthey most benefit you.

Upgrade Services

To benefit from the latest innovations and new functions, youshould upgrade your mySAP.com components at regular inter-vals. SAP offers a variety of upgrade services to help you takeadvantage of the latest SAP innovations and to quickly and effi-ciently run new releases.

On-site Delivery of Standard Release Upgrades

During the on-site upgrade of development systems, SAP tech-nical consultants place special emphasis on knowledge transfer.This helps to ensure that your IT personnel is well-informedand knowledgeable about the upgrade process. This offeringincludes coaching the whole upgrade project team with a focuson technology areas. During the upgrade of your productivesystems, technical consultants can be available on-site or on-call to quickly deal with any issues that may arise, thusminimizing costly outages. In general, the following areas arecovered: • Planning: Appropriate planning is especially important to

avoid outages and to ensure a smooth upgrade and produc-tion start with the new release.

• Testing: Testing makes sure that the process is trouble free.Beyond the normal testing, SAP recommends performing astress test.

• Documentation: If requested, SAP technical consultants canhelp you document the technical steps of the upgrade specif-ically for your environment.

• Execution: Technical consultants can perform the actualupgrade of some or all of your systems.

• On-call support: Technical consultants can be available toprovide on-call support to minimize costly outages.

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• Knowledge transfer: SAP can assist you in understanding thetechnical aspects of the upgrade through workshops andother training offerings.

• Other services: During the upgrade planning process, otherissues may become relevant, such as archiving, system archi-tecture planning, and so on.

On-Site Application Consulting

As part of the upgrade process, you may decide to implementnew functions delivered by mySAP.com. SAP application con-sultants, who are trained and knowledgeable about the wealthof new capabilities in new releases of mySAP.com components,can assist in many areas, such as:• Planning: Application consultants can deliver some or all

aspects of the initial planning process.• New functions: Application consultants work with you to

review new features and help you configure your system toimplement these features.

• Review of existing solution: Application consultants canreview existing customer exits, workarounds, and legacy sys-tems for possible replacement by SAP solutions. In somecases, this can deliver significant business and technical bene-fits to your users.

• Reverse business engineering: Using SAP's reverse businessengineering tools, application consultants can review yourcurrent productive environment and makerecommendations to optimize your solution or carry out anecessary upgrade. For example, you can analyze your trans-action trends, carry out your own internal performancemonitoring, or compare transaction volumes between plants.

Customer-Based Upgrade

A customer-based upgrade (CBU) is special upgrade procedurethat can significantly reduce downtime when you upgrade aproductive system. It is intended for systems with extensive cus-tomer developments and where there are high demands onsystem availability.

A CBU can significantly reduce the total upgrade downtime forSAP R/3 4.6B and 4.6C if you want to do the following:• Adjust a large number of modifications

• Upgrade additional software components, such as add-ons(industry solutions)

• Include a large number of Support Packages in the upgrade• Update many languages during the upgrade to SAP R/3 4.6B

During a CBU, certified SAP consultants perform a customer-specific export of the substitution set for the upgrade using aspecial upgrade procedure at your site. This customer-specificexport reduces the time needed to perform the followingactions to zero when you upgrade the production system:• Dictionary activation• Modification adjustment (transactions SPDD/SPAU)• Import of customer transports after the upgrade (with the

exception of Customizing)• ABAP load generation after the upgrade

SAP Remote Upgrade Service

SAP's remote upgrade services can be a resource-saving alterna-tive to upgrading mySAP.com components yourself. With theSAP Remote Upgrade Service, SAP enables you to outsource allthe work associated with it to SAP's service specialists.

The SAP Remote Upgrade Service contains the following serv-ices, which you can order individually or as a complete package: • SAP creates a blueprint for upgrading your SAP R/3 system

landscape and checks all necessary prerequisites.• SAP executes the complete technical SAP R/3 upgrade using a

remote connection.• In order to accurately simulate the upgrade of your produc-

tion system, SAP will copy your production system to one ofyour other systems.

• If you want to use new applications or functions after theupgrade, they must be implemented as part of a customerproject IMG, for which support is available from SAP applica-tion consultants. The SAP Remote Upgrade Service does notcover this area.

The SAP Remote Upgrade Service is available for SAP R/3 3.1I orhigher releases.

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ONLINE CORRECTION SUPPORT

If, after shipment, errors are discovered that can only be recti-fied by correcting the programs supplied, SAP OnlineCorrection Support (OCS) can provide assistance. OCScombines a variety of tools that automatically install programcorrections in your system. There are numerous advantages to using OCS: • Optimum quality of program corrections • Simplified installation procedure for program corrections • Match-up option for customer modifications

Please note that from SAP R/3 4.6 onward, the term “SupportPackage” is generally used to designate the various types of pro-gram corrections. This is intended to illustrate that these cor-rections are part of software maintenance.

Support Packages are available through the Online CorrectionSupport Download Center in the SAP Service Marketplace andthrough SAPNet - R/3 Frontend. Support Package Collectionsare also shipped regularly on CD-ROM. Information on theavailability of SAP R/3 and SAP R/3 HR Support Packages isavailable in the SAP Service Marketplace underhttp://service.sap.com/ocs-schedules.

Support Packages exist for every mySAP.com component - forexample, SAP R/3 Support Packages for SAP R/3, SAP APOSupport Packages for SAP APO, and Add-on Support Packagesfor industry solutions.

The Support Package Manager (formerly called SAP PatchManager, transaction SPAM) helps you apply Support Packagesto your SAP solution.

When importing product-specific Support Packages, theSupport Package Manager notifies you if you need to applyadditional SAP Web AS Support Packages or ApplicationInterface Support Packages. The individual Support Packageshave to be applied in sequence. The Support Package Manageralso helps you to match up manual modifications.

The new SAP Note Assistant lets you load, implement andorganize individual SAP Notes efficiently. It also recognizesdependencies between SAP Notes, Support Packages and modi-fications. For more information, refer to the SAP ServiceMarketplace at http://service.sap.com/noteassistant.

Support Packages

Support Packages (except for Add-on Support Packages) arelinked to SAP Notes that describe the problems that they cor-rect. Before you import a Support Package to your test system,you can display an overview of the modified objects that areaffected by the Support Package and that may need adaptingusing SAP Software Change Registration (SSCR; see also SAPNote 60419).

The following release of the mySAP.com component includesall Support Packages available up to the date the release is creat-ed. Please make sure you install new Support Packages regularlyto prevent problems that have already been corrected fromoccurring in your SAP solution.

SAP R/3 Support Packages contain corrections for SAP R/3. Upto SAP R/3 4.5, these corrections were provided under the nameHot Packages.

SAP R/3 HR Support Packages contain corrections for SAPHuman Resources (SAP HR). Up to SAP R/3 4.5 thesecorrections were provided under the name Legal ChangePatches HR. Up to and including SAP R/3 3.1I (and SAP R/3 4.0Bup to LCP HR 53), SAP R/3 HR Support Packages contain thesame collection of corrections as SAP R/3 Support Packages, aswell as corrections or adjustments that are necessary due tolegal changes for SAP HR. As of SAP R/3 4.5B (and SAP R/3 4.0Bas of LCP HR 54), SAP R/3 HR Support Packages do no longerinclude the content of the SAP R/3 Support Packages, thereforethe SAP R/3 Support Packages must be installed as well if neces-sary.

Separate Support Packages are available for mySAP.com compo-nents like SAP APO (SAP APO Support Packages) or SAP BW(SAP BW Support Packages). More detailed information is avail-able in the sections on the individual mySAP.com components.

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From SAP Basis 4.6A, Online Correction Support offers dedicat-ed SAP Basis Support Packages, which can be applied independ-ently of the Support Packages for the mySAP.com componentsthat use the respective SAP Basis release. For SAP Web AS, SAPoffers SAP Web AS Support Packages.

From SAP R/3 4.0B, corrections for add-ons to SAP R/3 (likeindustry-specific components or SAP R/3 Plug-Ins) are providedin Add-on Support Packages. Additional information on Add-on Support Packages is available in SAP Note 160168.

Conflict Resolution Transports eliminate conflicts that canarise between corrections to SAP R/3, SAP HR, ApplicationInterface Support Packages, SAP Basis Support Packages, andadd-on components. The Support Package Manager ensuresthat no conflicted Support Packages can be installed when thesuitable CRT is not available in the same queue. CRTs are sup-plied - if necessary - within four weeks after availability of aconflicted SAP R/3 Support Package. For more information onCRTs, please refer to SAP Note 53902.

SAP supplies customers who participate in the FCS programwith a special Support Package that upgrades the FCS system tothe final delivery state (state of the corresponding CA or GArelease). This Support Package has to be installed before anyother Support Packages can be installed.

If SAP R/3 HR Support Packages have been applied to your sys-tem, you cannot participate in an FCS program, becausedictionary changes imported with the newest packages areprobably not contained in the FCS upgrade, causing loss ofdata. Please refer to SAP Note 128454 for additional information.

SPAM Updates import improvements to the Support PackageManager itself.

SAP Note 37617 contains additional information on OnlineCorrection Support, along with the most important notes onthe Support Package Manager.

Support Package Collections

Support Package Collections (like SAP R/3 Support PackageCollections or SAP R/3 HR Support Package Collections) con-tain all Support Packages available for the respectivemySAP.com component up to the date the Support PackageCollection is created. SAP automatically and regularly shipsSupport Package Collections on CD-ROM until maintenance isdiscontinued for the respective release. Support PackageCollections are only available for GA releases. SAP intends toprovide a new Support Package Collection every six to twelveweeks, or as the need arises.

COLLABORATIVE BUSINESS

The Internet is rapidly reshaping traditional business processes.Global standards, such as HTTP, HTML, and XML, enable busi-ness partners to exchange information with ease, to conductcollaborative business or to conduct business in electronic mar-ketplaces. In real terms, the Internet economy offers enterpris-es the opportunity to bring customers and business partnerscloser together and to redefine their business relationships totheir mutual advantage. The seamless interaction of interenter-prise business processes is at the core of c-business andrepresents a strategic competitive advantage for the enterprisesinvolved.

The term collaborative business (c-business) refers tointerenterprise business processes that involve various parties(with their respective responsibilities) united by a commonbusiness goal. With Collaborative Business Maps, SAP hasdevised a new, specially adapted methodology for describingand documenting the possibilities offered by electronic andinterenterprise cooperation. Collaborative Business Maps indi-cate the points at which an enterprise's process andinformation systems interact with those of another.

SAP's Collaborative Business Maps

SAP's Collaborative Business Maps illustrate how mySAP.comcomponents enable processes that can go beyond theboundaries of the individual enterprise. Collaborative BusinessMaps illustrate, in an easy-to-understand graphical form, howvarious enterprises and participants work together, and theydocument the benefits of this collaboration. In this way,

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Collaborative Business Maps provide detailed sample solutionsthat enterprises of all types and size can use to achieve their pri-mary business objectives.

The business view provides information on the businesspartners and offers an overview of the scope and overall processof the interplay between participants. The business view alsodocuments the business efficiency and value creation that canbe realized for participants. Business views form the basis forinvestment and yield calculations.

The interaction view illustrates the multifaceted dependenciesamong the individual activities within the overall process thataffect the information exchange among business partners.Business documents that are exchanged between business part-ners are defined and specified. In addition, the interaction viewdepicts the persons involved within their respective roles usingpersonalized user portals (such as mySAP Workplace).

This view offers an overview of the interactions, participants’roles, information flows, and, within the context of thecommon business process, exchanged business documents.

The component view provides a consistent presentation of theinterenterprise business process, despite participants' heteroge-neous IT application landscapes. This view describes themySAP.com components that are required to support the busi-ness process from the system side. The activities are, if required,divided into relevant single steps that are executed on therespective components. In addition, the component view con-tains information on release-specific requirements and is thebasis for the subsequent technical conversion.

This view provides an overview of the mySAP.com componentsthat are required to conduct c-business processes.

For more information on the Collaborative Business Maps, goto the SAP Service Marketplace at http://service.sap.com/c-busi-ness.

ELECTRONIC DELIVERY OF SAP SOFTWARE

SAP plans to offer its entire software portfolio throughelectronic channels, either as a download from the SAP ServiceMarketplace or via satellite.

Customers can already order software CDs for installing andupgrading mySAP.com components through the software cata-log in the SAP Service Marketplace athttp://service.sap.com/swcat.

Support Packages for mySAP.com components and kernelpatches are available for download in the SAP ServiceMarketplace at http://service.sap.com/ocs-download. To ensurea rapid download, SAP recommends using at least an ISDN (orfaster) Internet connection.

Electronic Software Delivery

SAP is currently developing ways to expand electronic softwaredelivery. With this approach, you will be able to select therequired software from an online software catalog, create andmaintain your software profiles, and choose your preferreddelivery channel.

The online software catalog is available in the SAP ServiceMarketplace. It contains all the available SAP software - installa-tion, upgrade, and documentation of all mySAP.com compo-nents, as well as all available Support Packages and kernelpatches. The catalog is customer-specific, which means thatyou see exactly the products you have licensed. The catalog isupdated on a daily basis. Support Packages, for example, areadded to the catalog as soon as they are released, which enablescustomers to download them or to add them to their profileimmediately.

The following delivery types will be available: • Download through an Internet connection (at least a DSL

connection at 768 kbit per second) • Defining a subscription and automatic delivery via satellite• Notification by e-mail when a new software object is available

that you have flagged in your customer profile • CD shipment by mail

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If you choose electronic delivery (download or satellite receipt),the software is delivered to an electronic inbox on a dedicatedcomputer at the customer site. A software program supplied bySAP will manage the received software and allow you to accessall components and Support Packages from anywhere in thecustomer's network via Network File System (NFS).

Satellite Pilot Program

Within Europe, SAP has been delivering maintenance softwarevia satellite since April 2000 in a trial program. The softwarethat the participating customers have subscribed to is immedi-ately delivered via satellite to a PC with special receiver softwareas soon as new objects are available.

To participate in this pilot program you must: • Be a European customer (situated within the footprint of the

Eutelsat satellite)• Install a 60-80 cm satellite dish and a receiving unit (the cost

is approximately 2200 ¤)• Install a receiving PC with the necessary software program

provided by SAP and meant for storing the received SAP soft-ware

Steps Toward Realization

In December 2000, SAP started to offer Support PackageCollections for download from the SAP Service Marketplace athttp://service.sap.com/cd-download. You can also downloadthe SAP R/3 Plug-In 2000.2 and upgrades for SAP R/3 add-ons.Other components will follow soon.

The following functions are planned: • SAP Software Center: You can access a uniform, comprehen-

sive SAP Software Center instead of dealing with differentdownload areas, each with different navigation. The first ver-sion of the SAP Software Center will be released in April 2001.The software catalog will contain Support Packages and bina-ry patches. In the second quarter of 2001, SAP will continual-ly add installations and upgrades to the catalog.

• Planned downloads: To optimize download times, you canschedule downloads during times of low network load (suchas at night or on weekends).

• Subscription profiles: Those customers who have installedthe software mentioned above can create subscriptions formaintenance software. The subscription will trigger an auto-matic download from SAP onto the receiving PC as soon asSAP releases the relevant package.

THE INTERNET DEMONSTRATION AND EVALUATION

SYSTEM

The Internet Demonstration and Evaluation System (IDES)represents a model corporation. The corporation consists ofseveral companies, each of which has clearly defined independ-ent business tasks that cooperate with the other companies -demonstrating the functionality and integration ofmySAP.com. The companies are based in the U.S., Europe, andAsia.

Both the international character of the model corporation andthe master data in the manufacturing, retail, services, andbanking areas have been selected for their practical relevance.In addition to the variety of options provided by mySAP.com,you can also model specific business relationships.

IDES is available through the Internet from SAP R/3 4.6onwards. Anyone can access IDES through mySAP Workplace.SAP has designed Internet-based IDES systems for specificindustries (service providers, consumer products, andmanufacturing) to offer a taste of mySAP.com. Informationabout registration and access is available at http://ides.sap.com -Test Drive Your Solution Online.

IDES is primarily used as a base system for internal and externaltraining, self-study, and presentations to give project teammembers and end users practical preparation for usingmySAP.com. Complete customizing settings, predefined masterand transaction data, and extensive data descriptions and userprocedures for cross-company business processes help usersbecome familiar with mySAP.com. All the mySAP.com compo-nents are available. IDES also supplies defined users with differ-ent roles to evaluate mySAP Workplace.

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IDES includes integrated and documented scenarios for the fol-lowing industry solutions:• mySAP Aerospace & Defense• mySAP Banking• mySAP Chemicals• mySAP Consumer Products• mySAP Engineering & Construction• mySAP High Tech• mySAP Pharmaceuticals• mySAP Retail• mySAP Service Providers

IDES and IDES for SAP BW are shipped on request via theresponsible SAP contracts department, sales representative, SAPSoftware Delivery, or IDES development group (ides@sap.com)directly in Walldorf. IDES is available to all SAP customers andpartners free of charge.

IDES is shipped in English, German, French, Spanish,Portuguese, and Japanese so you can call up all SAP R/3 andIDES-specific data, such as Customizing settings and short andlong texts, in the language you require.

The complete training program for mySAP.com solutions isbased on examples from the IDES company, which means thatexercises and the content of training courses can easily beduplicated and consolidated in IDES for self-study. You can alsopurchase a SAP KW license that includes all the correspondingIDES exercises and solutions for classroom training.

IDES is always operated as a separate installation. Upgrades areonly allowed in exceptional cases. Therefore, each new releaserequires a new installation. This is the only way to guaranteethe quality of new master data and transaction data,Customizing settings, and documentation, which have alreadybeen tested.

A notebook version of IDES is also available so you can use themodel company in your sales and consulting activities. Theentire system is preinstalled on a notebook, and administrationhas been optimized so that the system can be used without asystem administrator. As well as the system itself, the installa-

tion also contains important tools, such as the SAP SessionManager, and all the components required to execute Internetscenarios. For additional information on the notebook version,please contact GE Compunet (simone.becker@gecits-eu.com).

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AcceleratedSAP (ASAP)

SAP's all-in-one solution for rapid implementation and ongo-ing optimization of mySAP.com solutions.

add-on component

mySAP.com component that is technically dependent on andcan only be installed on top of another mySAP.comcomponent.

Best Practices for mySAP.com

Combined sales, training, demonstration, and implementationinstrument that includes prepackaged business expertise andserves as complete preconfiguration for everything customersneed to run integrated key processes with minimuminstallation effort.

Conflict Resolution Transport (CRT)

Resolves conflicts that could result between a Support Packageand an add-on component. As of 1999, the CRTs have beenintegrated into Add-on Support Packages.

controlled availability

Status of a release. After the FCS phase has been completed, aCA release receives controlled availability status and can bedelivered to customers on request. Customers can prepare therelease for live operation. With prior approval from SAP theycan even go live with a CA release.

controlled availability (CA) release

Release with controlled availability that introduces improvedbusiness processes and new technology. CA releases are deliv-ered upon request to those customers who want to test thenew functions. For CA releases, SAP provides Support Packagesthat correct major software errors (priority 1 problems).

default release

Release that is shipped as standard unless a specific release isordered.

Development News

Information about new functions in a release. DevelopmentNews are published as customer information before a newrelease is delivered to customers.

extractor

Cross-component reporting tool to evaluate various data.

first customer shipment (FCS)

Service program for customers who want to install a newrelease before the official release date. This service allowscustomers to test new functions, as well as report back to SAPon installation and upgrade behavior. SAP then integrates thenecessary changes into the release before the official releasedate.

general availability

Status of a release which shows that customers can go live withit without restrictions. General availability across all supportedlanguages and platforms is a prerequisite for the release tobecome a default release.

general availability (GA) release

Release with general availability. Customers can use a GArelease in live operation without restriction. Corrections arecollected in GA releases, which primarily serve to continuouslyimprove the quality of the software rather than introduce newfunctions. SAP provides Support Packages for GA releases thatcorrect several types of software errors.

Internet Demonstration and Evaluation System (IDES)

IDES contains several sample companies that typify relevantbusiness processes included in mySAP.com. It has varied masterand transaction data and is used for demos, online training,classroom training, and presentations.

maintenance

Includes, among other things, the delivery of corrections, prob-lem support, and access to information and online servicechannels.

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GLOSSARY

maintenance period

Period of time during which SAP guarantees software mainte-nance, defined when a new release is delivered.

MiniApp

Application, information or service presented via a Web brows-er.

modification

Change made to the SAP R/3 standard in order to fulfill certainrequirements of a particular customer.

mySAP.com

Open, collaborative e-business platform for collaborationbetween companies and their suppliers and customers.mySAP.com offers a seamless integration of SAP and non-SAPapplications for all business processes and thus offers an end-to-end business environment for electronic business.

mySAP.com component

General term for a software product provided by SAP that ispart of mySAP.com and that fulfils certain tasks for end usersor for another component. Examples include SAP R/3, SAPAdvanced Planner and Optimizer, or SAP Business InformationWarehouse.

mySAP.com solution

Solution for business applications in the areas of workplaces,customer relationship management, supply chainmanagement, marketplaces, e-procurement, businessintelligence, product lifecycle management, human resources,financials, and mobile business, as well as for industry-specificbusiness applications. These solutions are realized viamySAP.com components.

mySAP Starter Pack

Bundled combination of software, tools, services, and hardware(optional).

mySAP Workplace

Role-based, personalized Web browser portal. The userinterface is tailored to reflect users' specific roles in the compa-ny.

Online Correction Support

Provision of software corrections for a mySAP.com componentvia SAPNet - SAP R/3 Frontend or the SAP Service Marketplacebefore the next formal release.

online transaction processing (OLTP) system

System that proceses transactions. For example, SAP APO gen-erally works in connection with an OLTP system. The OLTPsystem supplies SAP APO with the necessary data relevant forplanning. SAP APO transfers the planning results back to theOLTP system. Planning is completed in the OLTP system, andproduction and planning begins, is confirmed, and so on. TheOLTP system can be an SAP R/3 system or another system.

priority 1 problem

Problem that causes a system standstill or a disruption of keyfunctions of a live SAP system.

production start (going live)

Point of time at which the implementation period of the SAPsystem ends and the customer begins to use the system to con-duct his business activities.

role

Selection of transactions, reports, and intranet or Internet linksa certain group of users needs to perform their day-to-daytasks. SAP ships predefined role templates with mySAPWorkplace. You can adapt these roles to meet specific require-ments.

SAP Basis

see SAP Web Application Server

SAP Business Connector

Middleware product to integrate different IT architectures withmySAP.com components through open, nonproprietaryInternet technology, such as XML.

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SAP GUI

SAP Graphical User Interface.

SAPNet - SAP R/3 Frontend

Communication channel between customers and SAP.Through SAPNet - SAP R/3 Frontend customers can accesssolutions to system problems (such as notes or SupportPackages), send customer messages to SAP, request information,and so on. SAPNet - SAP R/3 Frontend is accessed via a remoteconnection.

SAP Note Assistant

Tool to load, implement and organize SAP Notes efficiently.

SAP R/3 Plug-In

Interface between SAP R/3 and other mySAP.com components.

SAP Service Marketplace

Internet marketplace providing information, communicationand services around SAP solutions. The SAP ServiceMarketplace is for SAP customers, partners, employees, andother interested parties.

SAP Solution Architect

Portal for the solution-oriented evaluation andimplementation of the mySAP.com e-business platform.

SAP Solution Manager

Software interface fully integrated into the mySAP Workplacethat enables customers to monitor their implementations andput their mySAP.com solutions in place efficiently.

SAP Web Application Server

mySAP.com component that provides the technological basisfor all other mySAP.com components, such as SAP R/3, SAPBW, and so on. In the past, this component was called SAP Basisand was shipped as an integral component of SAP R/3.

Smart Implementation

Comprehensive technical solution for implementingmySAP.com components quickly and easily. Replaces Ready-to-Run Implementation.

Support Package

Package of software corrections for a mySAP.com component.R/3 Support Packages contain corrections for SAP R/3; SAP BWSupport Packages contain corrections for SAP BW, and so on.

Support Package Collection

Collection of several Support Packages provided for GA releases,for example SAP R/3 Support Package Collection or SAP R/3 HRSupport Package Collection.

Support Package Manager (formerly SAP Patch Manager)

Tool to install corrections on an SAP R/3 system.

system platform

Combination of database and operating system.

upgrade

Installation of new software for a more recent release.

Workplace Plug-In

Interface enabling data exchange between the SAP Workplaceserver and mySAP.com components.

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