The purpose of this Unit is to enable individuals to develop the key principles, values and attitude which are central to high quality care practiceKey words: Holistic/ person-centred/ elderly care/ future prospect/ participation and inclusion/ communication Learning Outcomes: Communication and interpersonal skillsShe/ He is able to use appropriate (to the context) forms and methods of communication to establish a therapeutic relationship with the service user, families, carers and others (..)She/ He is able to share appropriate (to the context) information with health professionals, other team members and key stakeholder.

Learning Outcomes: Professional ValuesShe / He applies ethical principles and values to ensure a person-centred approach.She / He reflects on the extent of own professional responsibilities.

Learning Outcomes: Inclusion and Participation: She / He will be able to Assess, plan and implement the care for the elderly, taking the client’s abilities into account.Use his/her professional knowledge and skills in working with the elderly, their families and significant others to promote independence and person-centred care.Promote inclusion and participation by guiding and supporting the elderly in daily activities by adopting a rehabilitative approach.Apply risk assessment to maintain a safe environment, including safeguarding and recognition of abuse.

Unit Title: Promote Inclusion and Participation in Elderly Care Practice

Communication and Interpersonal SkillsKnowledge He/ She knows & understands

• the different forms of communication (verbal, paralanguage, non verbal, body language)

• common barriers to communication ( language, disease, aging, environment)

• the value of observation.• triggers to challenging

behaviour.• legislation relating to data

protection.• customer service and

information processes

Skills• Uses appropriate

communication to establish a therapeutic relationship with the service user, families, carers and others.

• Develops favourable conditions for finding solutions to overcome potential and real barriers to communication.

• Uses effective observations skills to promote recovery and independence.

• Applies appropriate legislation.

• Organises information to be reported to team members and different agencies.

Competence• Knows how to apply

different forms and methods of communication in response to varying situations.

• Provides support to individuals to develop their communication skills.

• Uses different forms of communication to promote independence and recovery.

• Shares appropriate information with health professionals, other team members and key stakeholders.

• Uses communication channels to deal with conflict and challenging behaviour

KnowledgeHe/ She knows & and understand• equality and diversity. • ethical issues in care of the

elderly.• the values that underpin

quality care provision.• the effect that prejudice,

stereotyping and discrimination have on the individual.

• the importance of trust and confidentiality.

• professional accountability and limitations of practice

Skills• Apply all aspects of

equality and diversity.• Is able to respect the

individual, their life experience, preferences and choices.

• Demonstrates a willingness to accept responsibility for their actions, professional standards and continuing development.

• Can apply the values that underpin quality care; dignity, respect, choice, privacy, realising potential, confidentiality.

• Works within ethical parameters.

Competence• Promotes the rights and

diversity of individuals.• Make and maintain

professional boundaries.• Follows appropriate

standards and procedures to promote professional practice.

• Follows the principles of quality and sustainable professional development and lifelong learning.

• Practise within the legal and ethical boundaries of their profession.

• Identifies own values and principles and the effect that these may have on the individual in care.

• Adapts to changes and challenges

Professional Values

Promote inclusion and participation.KnowledgeHe/ She knows & understands• person centred care.• the concepts of

participation, advocacy and empowerment.

• physical and psychosocial changes of aging.

• significance and main principles of: nutrition; personal hygiene; aesthetics in the environments; mobility.

• the process of assessing needs and planning care.

• how to maintain a safe working environment.

• safeguarding and recognition of abuse.

Skills• Applies the principles of

person centred care.• Encourages participation,

self determination with the individual.

• Promotes advocacy.• Promotes mobility,

personal care, activities of living and social interactions with individuals.

• Uses assessment tools to determine needs and plan care.

• Create and maintain an safe care environment.

• Recognises abuse and reports accordingly.

Competence• Promotes the social

inclusion of individuals through encouraging participation, and inclusion.

• Promotes safeguarding and how to promote the safety of individuals in your care.

• Implements the process of risk assessment.

• Supports individuals in their daily living.

• Uses assessment tools appropriately.

• Applies moving and positioning techniques, infection prevention strategies.