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7/26/2019 The Path to Creating a World-Class Organization_JohnSmith
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The Path to Creating a
World-Class Organization
John C. Smith
Chief Executive OcerT! S"stems
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#ased on the #oo$
%Change the Culture - Change the &ame'("
)oger Connors and Tom Smith
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World-Class Organizations
are *riven (" Culture
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+t is the ,a" eole thin$ and act.Ever" organization has a culture,hich either ,or$s for them of against
them.
Organizational Culture
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Either /ou anage /ourCulture or +t Will anage
/ou
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What T"e of Organization
Culture *o /ou Want01eaders must create the
culture.
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Culture Produces )esults
+f "ou need a change in results "ouneed a change in culture.
+f "our current culture 2C34 is not a(ad culture and roduces )esults
2)3
4 and "our goal is to roduce ne,results 2)54 then "ou need to createa ne, culture 2C54.
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6e, Culture Produces 6e,
)esults
C1 C2
R2R1
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What T"e of CultureShould /ou Strive to 7ave0
One ,here eole em(raceaccounta(ilit".
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!ccounta(ilit" vs. 6on-
!ccounta(ilit"! ersonal commitment to achieving the organization8s results
See it Own It Solve It Do It
Peole ,ho are ha(ituall" accet that the" are art of the solution
! focus on ,hat cannot (e done rather than ,hat can(e done
Blame GameVictim CyclePeole ,ho are ha(ituall" do not get results
6on-!ccounta(ilit"
!ccounta(ilit"
999999999999999999999999999999999999999999999999999999999
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Shift to an !ccounta(le
Culture!ctions 2!54!ctions 2!34 Peole externalize
the need for change. Peole ,ait to (e told ,hat to do.
Peole rovide excuses for not moving for,ard.
Peole do not get engaged or sho, fullo,nershi.
Peole focus on identif"ing ro(lems.
Peole internalize thechanges the" need toma$e.
Peole ta$e the initiative to :gure out ,hat to do.
Peole sto ma$ing excuses and start as$ing ,hat else can+ do.
Peole ersonall" invest in ma$ing things haen.
Peole focus on :nding solutions.
TO
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Results Pyramid
Results
Beliefs
Experiences
1. Define R2
2. Identify A2
3. Identify B2
4. Provide E2
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Results
Actions
Experiences
Beliefs
What People Do
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Cultural Change
Culture change haens one ersonat a time and the rocess (egins
,ith getting each and ever" ersonin the organization aligned ,ithresults 2)54.
6othing creates accounta(ilit" andalignment more than a clearstatement of the results 2)54 "ou
,ant to achieve.
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3. Clearl" de:ne the desired results2)54.
5. +ntroduce the desired results 2)54
throughout the organization.;. Create accounta(ilit" to achievethe desired results 2)54.
Results
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+dentif"ing /our )esults
Shiftovement to 2)54
R2RESU!S
TOA
B
C
D
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Evaluating )esults 2)5
4
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Cultural Change
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!ccelerating a shift in the ,a" eole actre
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Start>Sto>Continue
!nal"sis
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/ou cannot (ring a(out change in
(eliefs (" siml" as$ing someone todo something. To foster adotion ofne, (eliefs 2#54 "ou must create
exeriences that ,ill convince eoleto thin$ di?erentl".
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+dentif"ing /our #elief Shift
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Changing (eliefs re
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Providing Exeriences
That +nstill 6e, #eliefs 2#5
4
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Results Pyramid
Results
Beliefs
Experiences
Results R2
are t"e End #ame
A$tions A2
Create Results
Beliefs B2
Drive A$tions
E%&erien$es E2
Create Beliefs
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@uestions0
Please comlete the evaluation.