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© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
TheNonStop eService Portal (NEP)Marcus Pullen, Account Support Manager
IT-Symposium 2014 / NonStop HotSpot 2014April 3rd, 2014
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.2
HP NonStop Support Process
Customer
System Remote Notification
NonStop eServices Portal
Global Dispatch CenterProblem Management
System
NED Development
NonStop Escalations Group
HP/3rd Party Vendor Support
NonStop Duty Manager & Ops Managers
HP NonStop Knowledge Base HPSC
NonStop Field Engineers
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
HP NonStop eServices Portal
One-stop access to all eServices applications and tools
• Systems & Software
• Service & Support Contracts
• Software Cross Reference
• NonStop Technical Library
• HPSC NonStop Knowledge Base
• Total Web Support (TWS)
• Express Notice
• Scout for NonStop Servers
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.4
The current NonStop eService Portal
IE Restrictions
old HP Template
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.5
The new NonStop eService Portal
no browserRestrictions Google Chrome
Internet Explorer
Mozilla Firefox
new HP Template
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6
Genesisproblem management tool
CPSA
HW PartsCost, Dept,Locations
Installed HWProducts
CABS
CustomerSystem Connection
Currency Exchange
Rates
SW Products
Customer interface to HP Applications
CABS - NonStop Customer Automated Billing SystemCPSA - Customer Process System ArchitectureTWS - Total Web Support = Customer interface into Genesis
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7
eService Portal Applications (1/3)
Systems & Software System numbers and release levels for purchased software
• Provides a Software Products Relationship Query (SPRQ) to combine information from CPSA orders with CABS contracts and provides an Enterprise Customer report by system and contract
• shows all products licensed for a particular system number and compatible with the specified RVU
Service & Support Contractscurrent information for covered products
• Provides the current product list information for existing hardware and software contracts in addition to licensed software products.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8
eService Portal Applications (2/3)
Software Cross Reference• Software Cross Reference allows to search for software products by product description or cross-
reference software products between marketing and software product IDs.
HPSC – Search the NonStop Knowledgebase• HP Support Center (HPSC) provides a powerful search tool to access technical support repository
• requires a HP Passport
Total Web Support (TWS) - Submit and track support cases• Customer interface to Genesis
• Allows to submit problems and questions directly to the Global NonStop Solution Center (GNSC)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9
eService Portal Applications (3/3)
Express Notice - Customized delivery of support notifications.• automatic global delivery system proactively delivers support information
• A electronic tool required for all HP NonStop server support contract customers
NonStop Technical Library (NTL)• Customer publications archive for older NonStop OS RVUs
• Updates will continue here for Softdocs and SIDS in the SPR Reference Info library
• Updates will continue here for HotStuffs and Support Notes in the Support and Service Library
Scout for NonStop Servers• view, research and download Software Product Revisions (SPRs)
• order Site Update Tapes (SUTs) and Independent Product DVDs
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10
eService Portal Registration Customers must first register at the NonStop eServices Portal website to use the tools and services.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.11
eService Portal Registration
• Choose your own User-ID
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12
eService Portal Registration
Please indicate if you would
like to access these NonStop
applications too
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13
eService Portal LogonIf you have previously registered, you may go directly to the NonStop eService Portal website to logon, change your information, or look up a lost password.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.14
eService Portal Home
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.15
System & Software Lookup system numbers along with identifying information such as System Type, Software Release Version update and Central Site System number (if applicable)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.16
System & Software – Customer System Overview
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.17
System & Software – System Details
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.18
Service & SoftwareProvides the current product list information for existing hardware and software maintenance contracts in addition to the licensed software products.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.19
Service & Software – Schedule Details
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.20
Schedule Description Schedule Description
AD – AD29 Hardware Maintenance Charges (BMMC) CLC – CLC1Monthly License Charges (Servernet Cluster)
ATHW Atalla Hardware Maintenance Charges (BMMC) CMS – CMS1Monthly SW Support Charge (Servernet Cluster)
ATH2-ATH4 Atalla Hardware Maintenance Charges (BMMC) DMR – DMR2 Defective Media Retention
ATLC Atalla Software License Charge s (MLC) ED Education Charges
ATOL Atalla Software License Charges (OLC) HLR – HLR9 Monthly SW Support Charge (HLR/INS)
ATOT Atalla One-Time Charge (OTC) HL10 – HL21 Monthly SW Support Charge (HLR/INS)
ATSW Atalla Software Maintenance Charges (MSC) HWEX HW Service Extension (No OHW Agreement)
ATS2 Atalla Software Maintenance Charges (MSC) INS – INS7 Installation Charges
CC – CC1 Hardware Maintenance Charges (BMMC-COOP) LEAS Monthly License Charges
Glossary – Schedule ID’s
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.21
Schedule Description Schedule Description
MLC – MLC9 Monthly License Charges HWEX HW Service Extension (No OHW Agreement)
MSC – MSC9 Monthly SW Support Charges INS – INS7 Installation Charges
MS10 – MS11 Monthly SW Support Charges LEAS Monthly License Charges
NH – NH10 Neoview HW Maintenance Charges MLC – MLC9 Monthly License Charges
NS – NS10 Neoview SW Maintenance Charges MSC – MSC9 Monthly SW Support Charges
NTDM Non-Tandem Equipment Maintenance Chgs. MS10 – MS11 Monthly SW Support Charges
DMR – DMR2 Defective Media Retention NH – NH10 Neoview HW Maintenance Charges
HLR – HLR9 Monthly SW Support Charge (HLR/INS) NS – NS10 Neoview SW Maintenance Charges
HL10 – HL21 Monthly SW Support Charge (HLR/INS) NTDM Non-Tandem Equipment Maintenance Chgs.
Glossary – Schedule ID’s
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.22
Schedule Description Schedule Description
OHW – OHW3 Obsolete HW Support Extension Charges RNT – RNT5 Rental Equipment
OLC – OLC9 One-time License Charges RSHW Return to Support Fee - Hardware
ONS Hardware Maintenance On-site Spares RSSW Return to Support Fee - Software
OTC – OTC9 One-time Charge (Software) SD – SD3 Startup and Deployment Services
P&D – P&D5 Hardware Maintenance Charges SE – SE2 Site Services Expenses
PP – PP24 Spare Parts Purchase Charges SS - SS2 Site Services Charges
PS – PS25 Professional Services Charges TM – TM5 Time and Materials
RM – RM3 Required Module (Proactive Services) VTI - VTI2 Virtual Tape Install
RNT – RNT5 Rental Equipment WARR Warranty Upgrade Charges
Glossary – Schedule ID’s
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.23
Service & Software – entitlements and products
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.24
Service & Software – entitlements and products
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.25
Software Cross ReferenceSearch for software products by product description or cross-reference software products between marketing and software product IDs
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.26
Software Cross Reference
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.27
Software Cross Reference
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.28
NonStop Technical Library • current Manuals are available on http://hp.com/go/nonstop-docs
• HotStuffs, Support Notes and older Release Documentation were never migrated
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.29
HotStuffs General HotStuffs
• contains critical information about a product
Outage Prevention Notice (OPN)
• describes a problem that potentially could cause an application outage and actions to take to prevent it
Support Notes General Support and Service related information
First Customer Shipment (FCS) notice Support Notes
• contains information of newly released RVUs, CLIM- and NSC Software …
Software Product Revisions (SPR) for Special Consideration Support Notes
HotStuffs and Support Notes
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.30
Express Notice• Automatic proactive global delivery system notifies pre-selected contact person via
their e-mail account address
• Delivers system support information for HP NonStop Servers platforms
• Extensive and flexible enrollment profiling capabilities
• Provides you with the ability to customize your own account information with your particular system management needs.
• Can be further tailored to a single system or to the entire computing environment
Examples:
• HotStuff notifications
• Release documents and notifications
• Software product revisions (SPRs)
• Support notes
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.31
• The HPSC is the go-forward, strategic support portal for HP commercial and enterprise products—built to be “best-in-class” in features and personalization
• Continued growth and improvements planned for the future
• Consolidates several legacy portals including: KBNS, IT Resource Center (ITRC) portal, Business Support Center (BSC) portal, and others
• Provides all up-to-date NonStop Technical Library
• Contains solutions compiled from the worldwide Global NonStop Solution Center
• Contains descriptions to problems and questions
• Provide a answers to your common questions and reported hardware and software problems
• Saves your time
HP Support Center (HPSC) search the NonStop Knowledgebase
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.32
Total Web Support • Allows to submit problems and questions directly to the Global NonStop Solution
Center (GNSC)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.33
Total Web Support – New Case
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.34
Total Web Support – New Case
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.35
Total Web Support
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.36
Total Web Support – New Case
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.37
Total Web Support – Case Query
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.38
Total Web Support – Query Results
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.39
Total Web Support – Case Details
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.40
Scout for NonStop Servers• View, research and download SPRs
• Request site update tapes (SUTs) and Independent Product (IP)
• View HotStuff - and Support Notes messages
• View Software Product Revisions (SPRs) for special consideration
• View content of available Release Version Updates (RVUs)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.41
Scout - Home
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.42
Scout - Independent Product Request
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.43
Scout - Independent Product Request
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.44
Scout - Independent Product Request
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.45
Scout for NonStop Servers
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.46
Scout – Product Versions
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.47
Scout – Product Version Information
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.48
Scout – Product Information
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.49
Scout – SPR Information
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.50
Scout – Detailed SPR info
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.51
Scout – Detailed SPR Information
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.52
Scout – Detailed SPR Information Summary
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.53
Scout - Detailed SPR Information Supersede Information
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.54
Scout - Detailed SPR Information Present in RVU
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.55
Scout - Detailed SPR Information VPROC Information
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.56
Scout – Search / Get SPRs
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.57
Scout – Search / Get SPRs
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank you
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Backup Slides 1
HP NonStop Release Definition
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.60
HP NonStop Release Model Definitions
For NonStop Platforms, we deliver our software in system bundles known as:
Release Version Updates (RVUs)
For Independent products, we deliver software in product level bundles known as:
Independent Product Version Updates (IPVUs)
These bundles contain products at the T-number level and updates to those products are referred to as:
Software Product Revisions (SPRs)
SPRs may also be delivered as an exception in between scheduled RVUs or IPVUs
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.61
Release Model Terminology
J06.17Release VersionRelease
SeriesRelease Version Update (RVU)
• Identifier is a letter.
• Identifier is incremented when a new release series is created.
• Introduces majorarchitectural changes.
• Refers to the entire collection of related Release Versions and Release Version Updates (RVUs).
• Identifier is a two-digit number that spans 01 to 99, incremented by one when a new Release Version is created.
• Identifier is set to 01 when a newRelease Series is created.
• Creation of new Release Versionbased on:
• Migration Issues.• Upper management decision.
• Consists of RVUs.
• Identifier is a two-digit number that spans 00 to 99, incremented by one when a new RVU is created.
• Identifier is set to 00 initially.• A collection of integration-tested software shipped on
a SUT (Site Update Tape).• The way NonStop Enterprise Devision maintains
Release Versions.• The standard vehicle for:
• New features.• Defect repair.
• The only way to ship:• Release Series.• Release Versions.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.62
- Release Series• Integrity NonStop BladeSystem
using NonStop Multi-core Architecture (NSMA) Jnn(NB56000c, NB56000-cg)
• Integrity NonStop using NSMA Jnn(e.g. NS2300 , NS2400 )
• Integrity NonStop using NonStop Advanced
Architecture (NSAA) Hnn(NS16x00 and NS14x00)
• HP NonStop S-series products Gnn(NS16x00 and NS14x00)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.63
Software Product Revision naming
nnnn = The number assigned to a software product to identify it during its life. In this case “9050” is the number associated with the NonStop Kernel.
T9050 G21
Vnn = A new Version of T9050 that introduces significant changes in the product’s functionality. A new version is always assigned when introducing changes that are NOT backward compatible. The initial instance of a new version is called aninitial product version update, and is identified only by its product number and version, with no revision suffix; e.g., just T9050 G21.
The term software product revision (SPR) means either an initial PVU (T9050 G21) or a successive PVU (T9050 G21 ADC). Both are SPRs.
ADCADC = a revision of the G21 version. Instances of a product version released after the initial PV update are called successive product version updates, and are identified by the product number, version, and revision; e.g., T9050 G21 ADC.
T = Used only for products whose files we deliver to customers in a DSV (Distribution SubVolume)
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Backup Slides 2
Finding NonStop manualson the HPSC
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.65
NonStop manual aisle in the HPSC warehouse
hp.com/go/nonstop-docs
Why start here? When you could start here?
hp.com/go/hpsc
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.66
Don’t waste time wandering around the HPSC
NonStop documentation in a single click
• hp.com/go/nonstop-docs is now a landing page with a direct link to each of the NonStop documentation collections on the HPSC
• Bookmark this landing page link
• Consider bookmarking the direct links to the NonStop documentation collections you use most frequently
• IMPORTANT: The HPSC knows where you are. Links will only work correctly if your default country has English as the official language. After you click one if these links, if the country named at the lower left corner of your browser is not an English language country, you will not see any manuals.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.67
Let’s say you woke up in Germany
If you are in another country
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.68
Changing your default language setting
1. Click the map icon in the lower left corner of any page on the HPSC
2. In the resulting larger map, switch to an English language country by hovering over a region and clicking the name of a country
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.69
Sorting the titles
Click the arrow on top of the Title column
Default sort order is most recently updated first
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.70
HPSC applies contextual searching (scoped searching)
Searching for manuals in a collection
Limit your search to a NonStop documentation collection 1. Go to any collection listed on hp.com/go/nonstop-docs
2. Enter the search term into the Search: HP Support Center field at the top of the product support page:
Notice that the upper field is already filled in with the collection name
3. Press Enter or click the magnifying glass icon to display the search results.
IMPORTANT: Only the top 100 search results are ever returned for any given search, so make your search string as specific as possible
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.71
Search results
Click the arrow on top of any column to change the sorting
The collection name is returned along with the results
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.72
The HPSC persistently remembers which collection you were searching
To reset the scope
• To change collections, edit the text in the upper field. In the previous example, it is easy to change the H to a J to search the HP Integrity NonStop J-Series collection
• Or you can copy one of these collection names below and paste it into the upper field:
– HP Integrity NonStop H-Series– HP Integrity NonStop J-Series– HP Integrity NonStop Release and Migration– HP Integrity NonStop Server Safety and Compliance– HP Integrity NonStop Service Information– HP Integrity NonStop Service Procedures– HP Integrity NonStop Softdocs– HP Integrity NonStop Troubleshooting Tips– HP NonStop G-Series
• Or you can close and reopen your browser and select a new collection.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.73
Search all content with a keyword, then limit results to manuals
Searching ALL NonStop content
Use the NonStop keyword to conduct a search that is not limited to a specific collection:
1. Go to any page on the HPSC: hp.com/go/hpsc
2. Locate the search field at the top of the screen:
Note that the Product (optional) field is blank. If this field is NOT blank, restart your browser to clear any product context, then navigate back to hp.com/go/hpsc.
3. Enter the search keyword or string in the lower field along with the keyword NonStop:
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.74
Limiting search results to manuals onlyUse Advanced search to limit your search to manuals1. Click Advanced search at the top of the search results pane
2. Then deselect all content types except for Manuals, guides, and reference documents to limit your search to manuals
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.75
Maximize resultsDisplay up to 100 results per page and re-run search with new parameters1. Scroll down to the Results display area
2. Use the drop-down menu to select 100 Results per Page
3. Click the search button again to re-run the search with the new parameters
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.76
Other search optionsOther HPSC advanced search options
For the latest information on supported commands and operators, see the Search Help page. To display the Search help page:
1. Click Search HP Support Center under KNOWLEDGE BASE on the left
2. Then click Help under SEARCH HP SUPPORT CENTER section on the left of the resulting page.
Searching for NonStop Knowledge Base contentSee Support Note S11049A for information on searching for KBNS content on the HPSC
Unlike manuals, NonStop KBNS content requires credentials
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.77
Tips for Locating NonStop Documents on the HPSC
http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?spf_p.tpst=kbDocDisplay_ws_BI&spf_p.rid_kbDocDisplay=docDisplayResURL&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.rst_kbDocDisplay=wsrp-resourceState%3DdocId%253Demr_na-c03848382-1%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken
This tips document contains information that makes it much easier to locate NonStop documentation on the HPSC. This is the only official tips document. It will be updated as enhancements to the HPSC are made, and, in the mean time, with additional tips and workarounds.
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.78
Shortcuts to NonStop Documents on the HPSC
Top-level:http://www.hp.com/go/nonstop-docs
Fast links into RVU-specific manuals: Manuals for J-series: http://www.hp.com/go/nonstop-jdocs Manuals for H-series: http://www.hp.com/go/nonstop-hdocs Manuals for G-series: http://www.hp.com/go/nonstop-gdocs Release and Migration Manuals: http://www.hp.com/go/nonstop-releasedocs
Other shortcuts, with content in transition: Softdocs Pointer: http://www.hp.com/go/nonstop-softdocs Troubleshooting: http://www.hp.com/go/nonstop-troubleshooting Service Procedures: http://www.hp.com/go/nonstop-serviceprocedures Service Information: http://www.hp.com/go/nonstop-serviceinfo
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.79
Creating a NonStop Manuals DVD (ref: S12011)
We make a snapshot DVD of all the customer manuals at each FCS. See support note S12011 for specific details, but in-short:
http://www.hp.com/go/softwaredepot
select – HP NonStop
optionalthen select – HP NonStop Technical Library Instant Information DVD
click – Receive for Free
( )