Slide 2 The next generation of Communications on Campus The
University of Toledo Unified Messaging Slide 3 Unified Messaging
(or UM) is the integration of different streams of messages (email,
fax, voice, video, etc.) into a single in-box, accessible from a
variety of different devices. What is Unified Messaging? Definition
source en.wikipedia.org/wiki/Unified
messagingen.wikipedia.org/wiki/Unified messaging Slide 4 Its easier
and faster to deal with voicemail you can sort through a list of
messages from your PC by accessing your Outlook Inbox. Manage
messages from your PC, telephone, PDA or a Web Browser. Communicate
more effectively with compound messages forwarding voicemails with
an email introduction or embed voice messages into your emails.
Text to speech capabilities, use a telephone to call and hear your
email messages through your Unified Mailbox. Yes, the system
actually converts email text to speech! Text to speech capabilities
also allow you to check your calendar over the telephone through
your Unified Mailbox. Benefits of Unified Messaging Slide 5 Lets
look at how the systems work together. How does Unified Messaging
work? email accounts are upgraded to Exchange 2010. Then enabled
for Unified Messaging. Email notification is generated verifies
your extension and provides your pin. You personalize your mailbox
and forward your telephone to the system. Slide 6 UT Exchange Mail
Servers one inbox handling your email and voice mail providing
unification to your communications Phone is on a Forward Busy and
Forward No Answer to the Unified Message extension 6000 After the
voicemail message is left it is sent to the email server, at the
same time the PBX will turn on your telephone Message Waiting
Indicator light on. Your voicemail greeting plays and your caller
leaves a voicemail message. The voice message is delivered to your
Outlook Inbox. Slide 7 Inbox with Unified Messages Now that you
have seen how the call flow process works when your telephone is
forwarded to the Unified Message system, lets take a closer look at
an Outlook Inbox. Let me stress that you can always pick up your
telephone and retrieve your voice mail messages. Slide 8 In
Outlook, the phone receiver and envelope icon indicates voicemail
message Click play and the message will play over your computer
speakers or see next slide. Notice the Voice Mail Preview this is
the speech to text translator. Slide 9 Click Play on Phone In
Outlook, see dialog box that appears. Enter the phone number that
you want the system to play the message back on. Then click Dial
Slide 10 Listening to a voice mail message using your Outlook email
account Lets launch our email program and look at the voicemail
messages Slide 11 Opening a Unified Message Double Click on the
message, to expand it just like any other email. Slide 12 Opening a
Unified Message Once you have expanded the message click on the
blue arrow and the message will play over your speakers or you can
play it on the telephone. Play on phone option now in the menu
bar.. You open a voicemail message the same way you would any Email
message in Outlook. You open a voicemail message the same way you
would any Email message in Outlook. The speech to text translator
displays the message. Slide 13 Forwarding a Voicemail message You
can forward a voicemail message to someone else once youve listened
to it. You forward just like you would any other email message
youve received. This is comparable to the give command in most
voicemail systems. Advantages: No need to write a message to
someone. The person gets the actual file attachment and simply
double clicks on it to listen to the original message left. Lets
forward a voicemail message Slide 14 Forwarding a Voicemail Message
Once the message is selected, click the Forward icon. You can
forward a voicemail message by selecting the message and using the
Forward command in your email program, just like any other email
message. Slide 15 Deleting a Voicemail message You should delete,
file or archive any voicemail message that you no longer need.
Information Technology has established quotas for each user. Space
is limited. So email management is essential. You delete voicemail
messages just like any other email message you receive. Lets delete
a voicemail message Slide 16 Deleting a Voicemail Message You can
delete a voicemail message by selecting the message and using the
DELETE command in your email program, just like any other normal
email message. NOTE: A one minute voicemail message is about 99 KB.
Mailbox Storage on Campus is 500 MB. This means you can receive
about 5,000 one minute voicemail messages before your mailbox would
be full. I dont even receive that many voicemail messages! Slide 17
Saving a Voicemail message You always have the option to save a
unified voice mail message just like you would your emails.
Information Technology suggests that you create personal folders so
as not to exceed mailbox size limit. So email management is
essential. Lets save a voicemail message Slide 18 Saving a
Voicemail Message You can save a voicemail message by selecting the
message and dragging it to a designated Personal Folder. Slide 19
Unified Messaging Tools Web Access Using your browser, you can
access Outlook Web Access to check your voicemail/email messages.
For instance when youre at home or away from the office, you can
use any browser to access your voicemail/email messages by
connecting to http://email.utoledo.edu http://email.utoledo.edu
Lets have a look Slide 20 Web Access * Choose UT Email (Faculty /
Staff) and enter your UTAD credentials to access your Outlook
Account. Use any Internet Browser to access your voicemail/email
messages by connecting to http://email.utoledo.edu. Lets have a
look Slide 21 Web Access * When using Outlook Web Access through
your browser, notice that your voicemail messages will look
identical to your email messages but it says Voice Mail from
5304427. Outlook Web Access Slide 22 Online information about
Unified Messaging There is Unified Message information available
online at http://www.utoledo.edu/it/TC/e2010_Unified_Messaging.html
Slide 23 Any questions? If you have questions please call Mary
Kurtz at 530-4805.
