The New Standard forBusiness Communication.

Cloud Collaboration

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Total Cloud / Managed Services

Standard business communications platforms today support what is known as the “unified workspace” since they seamlessly integrate functionality for a consistent user experience while working.

Total UCaas (Unified Communications as a Service)

• Voice over IP (i.e., modern digital telephony)• Messaging (voicemail converted to email and sent to desktops/phones)• IM (instant messaging or chat sessions)• Presence (someone’s availability for an IM, call or meeting)• Desktop & mobile TelePresence (HD business video on desktop & mobile devices)

A Total UCaaS subscription can give a single business user access to the referenced functions on up to 10 different endpoints, as long as they are SIP- or H.323-compliant. Over 90% of endpoints meet this criteria, including most phones and video equipment from Cisco® as well as devices running on popular operating systems like iOS, Android, BlackBerry®, and Microsoft®.

Cloud CollaborationSome organizations prefer to host their IT systems in their own data center. But on-premises communications solutions are not for everyone, and many organizations are shifting to a secure hosted collaboration solution in order to:

• Increase agility to quickly scale up or down• Extend collaboration applications to anyone, anywhere• Free up IT resources to focus on core business• Reduce total cost of ownership (TCO)• Replace an aging voice or video communications system• Minimize or eliminate capital expenses in favor of One Monthly Fee.

Total Cloud Collaboration is a hosted solution that can reduce complexity for users who just want to get their jobs done and enable new levels of collaboration. And with all Tier 1 Support being handled by Total Communications, you’ll always have a friendly and local voice on the other line.

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High-definition business video (also known as TelePresence) has become the hallmark of customer-centric organizations. They know face-to-face communication is essential for clarifying information, developing trust, and streamlining decisions. And there’s good news for finance and IT executives who pause when evaluating costs and management of a video network.

With Total TPaaS, you can access HD business video capabilities from any existing Cisco, Polycom®, LifeSize, or other SIP- and H.323-compliant video endpoints. In addition, you can provide video experiences that complement a secure BYOD (Bring Your Own Device) corporate policy since Total TPaaS subscriptions cover all use cases (from desktops to mobile devices to conference rooms and external B2B connections). Our multipoint functionality allows 3 or more parties to dial into a secure “rendezvous room,” which can be a dedicated or shared virtual meeting room resource.

Total TPaaS (TelePresence as a Service)

How easy is it to do business with you? The answer directly impacts customer satisfaction, loyalty and referrals. So giving customers a choice in how to engage (from interactive voice response to email, web and real-time chat) and finding the right expert instantly is critical. Equally important to your business reputation is quality monitoring and recording, ensuring scalability during high-volume periods, and a dedicated infrastructure to support customer privacy. TeleSpace has subscriptions to support any size contact center.

For a truly modern experience, we also offer customizable text-to-speech functionality in various dialects. What’s more, Total CCaas can provide speech analytics that help determine why customers are calling, why they might be dissatisfied, and areas for improving customer service agent performance.

Your customers’ happiness is a common goal we share. So talk with us today about the right strategy to ensure your contact center contributes to organizational success in a very significant way.

Total CCaas (Contact Center as a Service)

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Maximum Devices Per User

Works with All Cisco IP Phones

Works with some 3rd Party SIP Phones

PSTN Access

Instant Messaging & Presence

Mobile Desktop (Cisco Jabber Apps)

Single Number Reach (Twinning)

Unified Messaging

Desktop Video Support

Survivable Remote Site Telephony

Mass Notifications & Paging

E-Fax

Vanity Phone Numbers

800 Inbound

International Long Distance

Telepresence as a Service (TPaaS)

Redundant / Multiple Data Centers

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Supported WAN Services • MPLS • Public Internet (Over the top & VPN) • Secure encrypted media streams

PSTN Connectivity • Option to add PSTN Calling plans • Use on-prem voice gateway (PRI/SIP)

Total WAN Service Innovation • Cloud ConnectSM

(Secure DMVPN over broadband)

• Mobile ConnectSM

(Secure mobile access for remote workers)

• PSTN Calling Plans (DID, E911, Local LD, Number Portability)

UC Features

HD Quality Business Video*

Supports:

•Personal, Desktop & 3rd Party E.P.

•Mobile Devices

•Conference Room Endpoints

•External Connections (B2B)

Multi-Point Functionality

•TeleSpace Rendezvous Rooms

•Secure Multi-Point meetings

Available independent of UCaaS

TelePresence Features

For Large & Mid-sized Organizations

15+ Agents

Hosted Agents & Supervisors

Precision Routing

Mobile Device Flexibility (CCaaS w/ UCaaS Pro)

Options for Adjunct Applications:

Bucher+Suter, Calabrio,

Acqueon, eGain, Nuance

Multi-Customer Environment

Bursting (For Increased capacity for Peak Periods)

Contact Center Features

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O = optional add-on