The New Iberia Advances in 2015

Sustainable competitive

position

Solid revenue base

Simplicity and flexibility

Profitable business lines

With a new air

Future Plan at Cruising Speed

En

New Fleet

 New orders of long-haul aircraft (*):

• 8 A350-900s (2020-2021)

• 5 A330-200s (2016-2018)

Early deliveries of A330-200s from previous order Delivery of first A330-200 (our first of the new model)

(*) In addition to the 2014 orders for

8 A330-200s for 2015-2016 and 8

A350-900s for 2018-2020

New RoutesNew routes in 2015 …

Iberia Iberia Express• Puerto Rico • Birmingham

• Malta• Rennes• Islandia• Burdeos• Cork

… and announced for 2016

Iberia Iberia Express

• Havana• Cali • Medellin• Florence• Hamburg• Budapest• Catania• Funchal• Marrakech

• Edinburgh• Manchester• London-Gatwick• Naples• Nice• Nantes• Lyon• Paris-Charles de

Gaulle• London-Heathrow

with Majorca, Gran Canaria and Tenerife

• Asturias-Tenerife

Las mejores Business and Turista

de long haul • 23 aircraft and nearly 80% of long-haul flights with new cabins

• Events: presentation of new cabins in Brazil, Peru, Mexico, and Costa Rica

• Best Business Class between Europe and Latin America according to Skift ranking

• Economy Class amongst best in market

Leaders in Punctuality

Iberia:

• World’s most punctual airline in 2015.

• Second most punctual in August, September, and October 2015

• Third most punctual in 2014

Iberia Express:

• World’s most punctual budget airline in July, August, September, October, and November 2015

• Most punctual in full-year 2014

Business Turista

342+346 333+345 (Nuevo Producto)

feb

mar

abr

may

jun

jul

ago

sep

oct

nov

dic

ene

feb

mar

abr

may

jun

jul

ago

sep

oct

nov

dic

ene

feb

mar

abr

may

jun

jul

ago

sep

-10%

0%

10%

20%

Iberia’s Net Promoter Score (NPS)

NPS of new long-haul cabins

2013 2014

+17

∆ 22 p.p.

2015

+37

(*) Datos ene-sep 2015

Customers Notice and Appreciate the Difference

:

New Products for our Customers

  

– Ticket auctions on on Iberia.com. Fly at the best price

– “On Business” programme for SMEs

– Iberia Joven, aimed at youth

– Iberia Plus Infinita and Infinita Prime cards for our best customers

– Mundiplan, Imserso winter travel programme for pensioners

– Iberia Plus Store, Purchases available on iberia.com

– First steps to intermodal travel with Renfe Spanish railways

– New in-flight magazines

Transformation of Non-Core Business Lines

  Handling

• Won 17 of 20 bids for Spanish airport contracts• Resumed handling activities in Barcelona• Renewed handling contracts

 Maintenance

• MRO Project for IAG• First V2500 engines

 

Targets

* Rolling 12 months up to Q3 2015

Past 12 months* 2016-2020

Adjusted operating margin (%)

Sustainable ROIC during cycle (in real terms)

Annual ASK growth

5.9% 8-14%

7.5% Target: 15%

9.8% 7%

Fleet (at end of period) 96 122

On the Right Path, and Halfway to Our Goal

* Últimos 12 meses hasta Q3 2015 e3l Q3

Maintaining our Commitment

to Society

• Renewal of UNICEF agreement• Campaign against gender violence• Envera and Mano a Mano aid

programmes• Make a Wish Spain• Support for Gemma Hassen-Bey’s bid to

climb Mt.Kilimanjaro• Support for sports, issue of “Singular”

card to Spanish sports champions• Support for culture: America House,

Prado Museum, Cervantes Institute, etc.

And for 2016

•Deliveries of 10 A330-200s

•Conclusion of A340-600 retrofit

•96% of long.haul flights with new cabins

•70th anniversary of first flights to Latin Aemrica

•Resumption of services to San Juan, Puerto Rico

•Analysing possible new routes for a global Iberia

y…

… Our next stop: Johannesburg!

• Three weekly flights• Starting 1st August 2016• With Airbus A330s

¡Gracias!

See you on board!