The New Era of Business Continuity - Veritas · 2016. 7. 4. · SYMANTEC VISION 2014 Agenda The New Era of Business Continuity 3 How Symantec Helps a Large Financial Customer Vision:

The New Era of Business Continuity

Paul Belk Robert Dupree Ronnie Altit Director, Tech Prod Management VP, Technology Manager Managing Director

Symantec Large Financial Insentra

SYMANTEC VISION 2014

“Any information regarding pre-release Symantec offerings, future updates or other planned modifications is subject to ongoing evaluation by Symantec and therefore subject to change. This information is provided without warranty of any kind, express or implied. Customers who purchase Symantec offerings should make their purchase decision based upon features that are currently available.”

2 The New Era of Business Continuity


Agenda

The New Era of Business Continuity 3

How Symantec Helps a Large Financial Customer

Vision: Delivering an IT Resiliency Platform

Managed Services for IT Business Continuity

SymantecTM Disaster Recovery Advisor Overview

Growing Need for Business Continuity

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3

4

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5



Business Continuity IT Risk Assurance Services 4

Expectation is – IT as a Service is ALWAYS ON

Reality is - Unavoidable Disasters Happen!

“The cost of downtime is $1.1 million per hour for organizations with more than 1,000 employees, and even higher for large organizations in selected industries: $6.5 million per hour for brokerage firms, $2 million for telecom companies, and $1.6 million for manufacturers.”

“Why Mid-Sized Enterprises Should Consider Using Disaster Recovery-as-a-Service,”

Aberdeen Group, April 19, 2012



Business Continuity IT Risk Assurance Services 5

But Natural disasters aren’t the major cause of business downtime

Symantec State of the Data Center Survey, 2012

http://www.symantec.com/content/en/us/about/media/pdfs/b-state-of-data-center-survey-global-results-09_2012.en-us.pdf?om_ext_cid=biz_socmed_twitter_facebook_marketwire_linkedin_2012Sept_worldwide_StateofDataCenter


Availability requirements Continue to Increase

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IT Service

Servers

Storage Database

Replication

Clustering

Virtualization

Offsite DR

App Server Multi-pathing


Downtime = $$$$.. lost

• Planned/unplanned

• Complex IT service

• Compartmentalized

• Multiple layers/teams

Risk Identification is manual today

Configuration drift can negatively effect HA/DR readiness


Symantec DR Advisor (DRA) keeps the risk low • Running DRA on a weekly/daily basis will keep risk exposure low

Ever-increasing risk • Each change in the infrastructure introduces risk

Exposure to Risk Increases Over Time

Change Change

Ris

k

Time

7

Event

Event


Ris

k

Time


“I need to easily generate reports that help protect my business from a breach of regulations”

Prove Compliance

Essential Business Requirements

8

Ensure Availability Service Management

“I need better visibility into the complexity of my data center so we get to make decisions about the availability of our services quickly and accurately”

“2 hour outage caused by software resulted in 257 delays directly attributable to the outage and more through the day, along with about 10 cancellations”

Protect critical workloads that span

across heterogeneous systems and sites

Manage application services as a single unit

with awareness of dependencies making

operations simpler

Understand the risk to my service levels and generate reports that

can be delivered to regulators


Large financial organization Large office supplies store Large Airline


How Can IT Meet Business Requirements?

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Become proactive • Stop fighting the fire

• Find and fix HA/DR risks before they disrupt business operations

Minimize downtime and data loss • Identify risks throughout your environment – even across silos

• Automate the discovery of risks

Reduce manual testing and validating • Spend less time auditing the environment

• Reduce time spent building custom scripts



Symantec Disaster Recovery Advisor: Minimizing Unplanned Downtime in the Enterprise

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• Analyzes 5,000+ gap signatures

• Assesses across heterogeneous infrastructure elements

• Identifies risks to the HA/DR environment

Analyze

• Agent-less data collection

• Non-privileged accounts

• Standard protocols

• Read-only commands

• Runs unobtrusively in the background

• Scheduled scans

• Not real time

Scan

• Actionable reports with clear remediation steps

• High level risk exposure dashboard

• Graphical representation of risk

• Integrates with existing tools – ticket management, change control, CMDB, etc

Report



Customer Story – Large Financial Customer



Future Vision - Delivering a Business Continuity IT Resiliency Platform



Address Risks Before They Happen

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IT Resiliency Platform Key Elements

• Treat business applications as services

• Expose areas where service levels cannot be met

• Coordinate application and information recovery technologies

• Provide guided remediation to fix gaps

• Test recovery without business disruption

• Assist with compliance requirements

Understand Exposure

Eliminate Gaps

Test & Verify Ensure

Compliance

Four Simple Steps to IT Resiliency


http://www.google.com/aclk?sa=l&ai=CFjRKEHLoUcDmHbGHigKw0YHIB8O2xtsDu_O3pFOroIXtuwEIBhABUKvp78v7_____wFgye7thsijoBmgAdLerv8DyAEHqgQjT9D1f5hbyeXh2uzCqi-KrJ3SJKu4d6lF-ZbvfH_3tTJfETXABQWgBiaAB5ahUeAS4dDMwvWT3-6sAQ&sig=AOD64_3keLgv4qzLnEZdXfEj0iU1aZwUuw&ctype=5&ved=0CI4BEPMO&adurl=http://www.cdw.com/shop/products/default.aspx?edc=2758100&cm_mmc=ShoppingFeeds-_-GoogleBase-_-Enterprise Storage/Drive Arrays-_-2758100_Symantec NetBackup 5220 - hard drive array_SY1-21243046&rct=j&q=symantec netbackup

SymantecTM Business Continuity: IT Resiliency Platform

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• Service Availability • Fault detection • Performance

• Dependency mapping • Risk profiling • RTO/RPO Status

• Automate Service failover

• Replication Management

• Recovery Testing • Workflow

• Recommendation • Compliance

• Risk Analysis • Recovery Testing



IT Resiliency Platform: One Platform Aligned to Business Needs

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Production Data Center

Disaster Recovery Data Center

Backup/ Replication

ONE Management UI Across Sites/ Clouds

ONE Place to Detect/Correct All SLA Risks

ONE Platform to Recover Services Anywhere

ONE Console to Recover Data from Anywhere

ONE Engine to Automate all DR Workflows

Public or Private Cloud

ONE Solution for On-Premises and Cloud



SymantecTM Business Continuity IT Risk Assurance Services



Managing All Variables That Impact Your Infrastructure Is Challenging

Increasin

g Tech

no

logy

Co

mp

lexity

Trai

nin

g D

efic

ien

cies

Source: TSIA

• Today’s HA/DR infrastructures are increasingly complex and spread across multiple geographies

• More technologies to manage increase resource and budget asks

• Demands of business keep increasing

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Consumption gap

Proliferation of product features and complexity

Ability of customers to consume features



On-Site IT: Complex And Pervasive Challenges

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Elusive Service Levels

Staffing Complexities

Unpredictable Costs

Usage & Adoption Inefficiencies

Solution availability, inconsistent

remediation efforts, and limited visibility

Finding, growing, and retaining technology-savvy personnel.

Technology consumption gaps and unrealized

solution ROI

Upgrades, compliance issues, and ad-hoc storage purchases


87%

99%


Introducing SymantecTM Business Continuity IT Risk Assurance Services


Risk Advisory Service


Optimized Services: Expands to Suit Your Business Needs

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Advisory Service Enablement Service Managed Service

Demonstrated value of Symantec Disaster Recovery Advisor

Expert set up for Disaster Recovery Advisor implementation in your HA/DR environment

SLA oriented detailed business risk analysis and risk mitigation recommendation support



IT Risk Assurance Advisory Service

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• Risk Free – DRA Assessment:

• Definition of a line of business service

• Scan up to 100 systems including

• Servers

• Storage

• Databases

• Complete risk analysis report provided

• See DRA in action in YOUR environment

• Insentra can quickly provide a proposal for the initial assessment


“The results of the initial assessment were remarkable, we had no idea just how

exposed we were, even in some critical systems where data loss was inconceivable,

but a reality.”


Business Service Definition Overview

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01 01

01

01

01

01



Disaster Recovery Advisor Topology View

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Site - Chicago Server - Windows Application - Oracle

Volumes Mounts Local Disk

Array ID

RDF Group

Snapshots

RISK: A gap was found where data and log files of Oracle database DB29 on Windows host NEV1 at site CHICAGO are not replicated using the same method


Site - Boston

Array ID


Example Risks Identified during Service

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Partial Replication LUN’s in Primary Replication group not added to Secondary

Replication Inconsistency LUN’s added to replication group in Primary but not secondary

Inconsistent access to shared storage Storage added to one node in cluster but missing from other nodes

Database volume misconfiguration Database and Logs (storage) not matched in Primary and Secondary

SAN I/O Paths missing or SPOF New LUN’s not presented through all paths

Configuration drift between Hosts/Cluster nodes Hardware, Mount Points, OS parameters

PRIMARY SECONDARY



Disaster Recovery Advisor Ticket Summary



Disaster Recovery Advisor Dashboard

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Business Services

Ticket Summary

Protection Summary

Ticket Details

Risk Summary



Best Alignment

Who Can Benefit from Business Continuity IT Risk Assurance Services?

• Anyone who has critical high availability of disaster recovery services

• Managed Service Provider – what am I taking on?

• Looking to outsource – what am I sending out?

• Have outsourced – how well is my outsourcer doing?

Symantec Confidential: For Internal Use Only 27

SYMANTEC VISION 2014 28

Managed Service – Gold Level Managed Service – Silver Level

Detailed IT Business Continuity

Risk Analysis

Sent by 10th business day

of month (SLA)

Sent by 15th business day

of calendar quarter (SLA)

Ticket Review & Alerting Weekly Monthly

Executive Service Review Quarterly Semi-Annually

Disaster Recovery Advisor

Updates and Upgrades Semi-Annually Semi-Annually

Enablement Service

• Detailed design for Disaster Recovery Advisor deployment and transformation plan

• Disaster Recovery Advisor environment build-out

• On-boarding activities for the Managed Service

Advisory Service

• Lead-in service shows value of identification of HA/DR risks

• Analyzes and provides detailed analysis of subset of HA/DR infrastructure

Managed Service

• Ongoing management and operational support for Disaster Recovery Advisor

• In-depth analysis and recommendations to improve business continuity health

SymantecTM Business Continuity: IT Risk Assurance Services



Managed Service: Gold and Silver Level Options

Service Feature Gold Silver

Operational Report (SLA) Sent by 10th business day of calendar

month

Sent by 15th business day of calendar

quarter

Executive Service Review Every three (3) months Every six (6) months

Scanning and Alerting Weekly Monthly

High Risk Ticket Follow-Up Daily Weekly

Major Version Upgrades Every six (6) months Every six (6) months

Apply updates and patches As Needed As Needed

Review Suppressed Alerts Every six (6) months Every six (6) months

Review SLA Policies Every six (6) months Every six (6) months

Infrastructure Check Weekly Weekly

Oracle Database Management As needed As needed

Incident Management Local Business Hours Local Business Hours

Problem Management Local Business Hours Local Business Hours

Change Activities for Disaster Recovery

Advisor Limited to 10% of Managed Service license count per month, minimum of 5

Normal Change Response Time

(typically count as 1 Change Activity)

Within 2 business days Within 4 business days

Emergency Change Response Time

(count as 2 additional Change Activities)

Within 1 business day Within 2 business days



Symantec Managed Services – Expertly Meeting The Challenge

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Managed Services Delivery Platform

Expert Service Management Solution Experts

Monitored regularly

Knowledge Redundancy

Established & Enforced SLAs Established

Enforced

Penalties

Symantec Best Practices Patched & Upgraded

Tuned

Capacity Planning

Predictable Cost & Planning Consistent Service

Predetermined Cost

No Surprises



Symantec TM

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administrator. Or a Manager of these teams?

Can you spare 45 minutes during Symantec

VISION to help us understand how you do your

job?

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SYMANTEC VISION 2014 32 The New Era of Business Continuity

Thank you!

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Copyright © 2014 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.

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Paul Belk Robert Dupree Ronnie Altit Director, Tech Prod Management VP, Technology Director Managing Director Symantec Large Financial Insentra

Documents

The New Era of Business Continuity - Veritas · 2016. 7. 4. · SYMANTEC VISION 2014 Agenda The New Era of Business Continuity 3 How Symantec Helps a Large Financial Customer Vision: