The New Director’s Toolkit Part 2 · 10/5/2015 · The New Director’s Toolkit Part 2 Alan Craig Retired—Learning & Tutoring Centers Georgia Perimeter College [email protected]

The New Director’s Toolkit Part 2

Alan Craig

Retired—Learning & Tutoring Centers Georgia Perimeter College

[email protected]

NCLCA Preconference Workshop October 5, 2015

Objectives of This Session

•  Review frameworks for learning center development and improvement

•  Focus on two-to-four improvement areas and develop plans for addressing those areas

•  Share ideas for improving our centers •  Network with participants

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Contents

•  Brief Introduction •  What is a Learning Center? •  Frameworks for LC Improvement •  Resources for LC Improvement

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Contents


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What is a Learning Center?

NCLCA defines a learning center at institutions of higher education as interactive academic spaces which exist to reinforce and extend student learning in physical and/or virtual environments. A variety of comprehensive support services and programs are offered in these environments to enhance student academic success, retention, and graduation through applying the best practices of student learning theory and addressing student-learning needs from multiple pedagogical perspectives. Staffed by professionals, paraprofessionals, faculty, and/or trained student educators, learning centers are designed to reinforce the holistic academic growth of students by fostering critical thinking, metacognitive development, and academic and personal success. The learning center is a place where students and students’ needs come first.

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Contents


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Frameworks for LC Development and Improvement

•  CAS Learning Assistance Program Standard

•  NADE Tutor Program Certification •  Frank Christ Best/Promising Practices •  NCLCA Learning Center of Excellence

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CAS Learning Assistance Programs Standards and Guidelines

1.  Mission 2.  Program 3.  Organization and Leadership 4.  Human Resources 5.  Ethics 6.  Law, Policy, and Governance 7.  Diversity, Equity, and Access 8.  Internal and External Relations 9.  Financial Resources 10. Technology 11.  Facilities and Equipment

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**Available at http://www.nclca.org

NADE Tutoring Program Guide

I.  Mission and Goals II.  Assessment and Evaluation III.  Program Design and Activities IV.  Program Administration V.  Human Resources VI.  Value System

http://www.hhpublishing.com/_books/_professional/_nade/index.html

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Frank Christ Best/Promising Practices

1.  General 2.  Clientele 3.  Programs & Services 4.  Technology 5.  Partnering 6.  Program Evaluation 7.  Publicity and Public Relations 8.  Staff Training 9.  Certification and Recognition

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http://www.lsche.net/?page_id=271

NCLCA LCE Framework

I.  Programs and Services II.  Organizational Framework III.  Academic Integrity and Learning Environment IV.  Funding, Resources and Design V.  Staff and Professional Development VI.  Promotion and Public Relations VII. Assessment and Evaluation

http://www.nclca.org/lc_excellence.htm 11

LC Development and Improvement Areas

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Professional Development

Policies

Goals, Objectives,

SLOs

Space and Furnishings

Standards/ Best

Practices

Funding

Evaluation

Job Descriptions

Comprehensive Support Services

Advisory Board

Strategic Plan

Annual Report

Marketing/PR

Tutor Hiring/Training

Startup Decisions

Some LC Startup Questions/Decisions

•  What do we call it? •  How do we fund it and staff it? •  What policies do we need? •  What services do we offer to start? •  Should we offer tutoring by appointment,

drop in, both? •  How do we interview/test/recruit tutors? •  How do we train tutors? •  What furnishings and equipment? 13

Just Beware the Math Lab!

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Does your center have

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•  Adequate funding •  Adequate space/

furnishings •  Comprehensive

support services •  A set of policies •  A marketing plan •  An evaluation plan •  Job descriptions

•  A strategic plan •  Goals/objectives •  Student Learning

Objectives •  An advisory board •  An annual report/

process •  A status reporting

mechanism •  Tutor hiring/training

process

Strategic Planning

•  Components – Mission/Vision/Values – Goals/Objectives (2 – 5 years) – Strategies/Tactics – Execution Plan (accountability, dates, resources)

– Evaluation Plan •  Balanced Scorecard Institute

– http://balancedscorecard.org/Resources/Strategic-Planning-Basics

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Contents


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Resources for Startup Decisions

•  LSCHE and LRNASST !! •  Center naming http://www.lsche.net/?page_id=1173 •  Mission statements http://www.lsche.net/?page_id=175 •  LC Website directory http://www.lsche.net/?page_id=116

•  Christ, F. L., Sheets, R., & Smith K. (Eds.). (2000). Starting a learning assistance center http://www.lsche.net/?page_id=523

•  Dvorak, J. (2004). Managing tutoring aspects of the learning assistance center. Research for Educational Reform, 9(4), 39-51.

•  Truschel, J., & Reedy, D. L. (2009). National survey: What is a learning center in the 21st century? The Learning Assistance Review, 14(1), 9-22.

•  NCLCA LCE Framework http://www.nclca.org/lc_excellence.htm –  Maxwell, M. (1997). What are the functions of a college learning

assistance center? http://eric.ed.gov/?id=ED413031 18

Strategic Plan Resources

•  Hanover Research: Academic Tutoring in Comprehensive Universities –  http://www.mercedregionalgateway.org/resources/

Academic%20Tutoring%20in%20Comprehensive%20Universities.pdf

•  Grand Valley State University SASC –  https://www.gvsu.edu/cms3/assets/C714A380-

E651-108F-5F88CA83BA764404/sasc_strategicplan2010_2015.pdf

•  Great Basin College ASC Strategic Plan Outline –  http://www.gbcnv.edu/planning/outline_public.cgi?

Academic_Success_Center+Jones+Shirley 19

Strategic Plan Resources

•  KSU University College Strategic Plan (see SWOT) –  http://www.kennesaw.edu/president/strategic_plan.pdfHorry

•  Georgetown Student Success & Tutoring Center strategic plan –  https://www.hgtc.edu/documents/currentstudents/sstc/sstc.pdf

•  UVU Writing Center –  https://www.uvu.edu/writingcenter/about/strategic-documents/

strategic-plan.html •  CSU Stanislaus How the Tutoring Center fits in overall

strategic plan –  https://www.csustan.edu/sites/default/files/StudentAffairsAssessment/

documents/AssessmentStructure/Tutoring.pdf

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Space & Furnishings Resources

•  White, Jr., W. G. (2004). The physical environment of learning support centers. The Learning Assistance Review, 9(1), 17-27. –  http://www.nclca.org/white_physical_environment_of_LSCs.pdf

•  LSCHE: http://www.lsche.net/?page_id=707

•  Blue Ridge Community College –  http://www.brcc.edu/academics/thecave/cave-tour

•  Clemson Universal Design presentation –  http://www.clemson.edu/asc/documents/UDPPT_8_6_09.pdf

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Resources for Annual Reports

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•  Texas A&M Academic Success Center: –  http://successcenter.tamu.edu/AcademicSuccessCenter/files/d1/

d1f29fa7-56b6-486c-9dec-cc29c25f8ce7.pdf

•  Clemson Academic Success Center: –  http://www.clemson.edu/asc/documents/12_13_Annual_Report.pdf

•  MiraCosta College: –  http://www.miracosta.edu/studentservices/tutoring/

annualreports.html

•  Ball State University –  http://cms.bsu.edu/academics/collegesanddepartments/universitycollege/

learningcenter/about

•  See more on weblinks handout

Status Report Resources

•  Handouts – Status report

template – Status report

examples

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Marketing/PR Plan Resources

•  Idea List Handout •  Logo examples:

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CCSF LAC


•  Center motto – Davidson County Community College

– Miami University Bernard B. Rinella, Jr. Learning Center

•  "We meet the students where they are and go where they take us."

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•  Sponsor contests

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School Mascot Visits LC

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Jaggy


•  Presentation by Mark Daddona at NCLCA Institute 2010 –  http://nclcainstitute2010.pbworks.com/f/

NCLCA_PowerPoint_Daddona_2%5B1%5D.pdf

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Policy Resources •  University of North Carolina Wilmington University

Learning Center Tutor Handbook –  http://uncw.edu/ulc/about/tutorhandbook.html

•  Madisonville Community College The Learning Space Policies –  https://madisonville.kctcs.edu/en/Academics/

The_Learning_Space/The_Learning_Space_Policies.aspx

•  Penn State Lehigh Valley Learning Center Policies –  http://www.lv.psu.edu/StudentServices/LRC/26940.htm

•  U of New Mexico Center for Academic Program Support is happy to share ideas/policies/practices with other LCs –  http://caps.unm.edu/mycaps/

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Advisory Board Resources

•  Handout on LC Advisory Boards (Revised version of Winter 2005 NCLCA Newsletter article by Alan Craig)

•  Lowenstein, S. (1993). Using advisory boards for learning assistance programs. In P. A. Malinowski (Ed.), Perspectives on practice in developmental education (pp. 93-99). Canandaigua, NY: New York College Learning Skills Association.

•  Great Bay Community College Center for Academic Planning and Support –  http://www.greatbay.edu/?

a0=59&a1=caps&a2=default&a3=advisory_board

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Resources for Tutor Hiring/Training

•  Reichert, C., & Hunter, C. A. (2006). Tutor selection: A four-tiered approach to success. The Learning Assistance Review, 11(1), 25-34.

•  CRLA Tutor Training Handbook •  CRLA IITTPC •  NC State Tutor Training Videos/Books

–  http://tutorial.dasa.ncsu.edu/tutor-training-products/ •  City College of San Francisco LAC

–  http://www.ccsf.edu/Services/LAC/Lern10_Online_Tutor_Training/

•  A Training Guide for College Tutors and Peer Educators (Lipsky)

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Resources for Tutor Hiring/Training

•  Purdue Student-Athlete Support Services Tutor Manual –  http://www.purdue.edu/athletics/student_services/pages/

academic/forms/TutorManual.doc

•  University of Wisconsin-Madison Greater University Tutoring Service Handbook (for volunteer tutors) –  http://guts.studentorg.wisc.edu/resources/tutors/

AM_Tutor_Handbook.pdf •  Resource Manual: Tutoring Students in the

Community College –  http://eric.ed.gov/?q=ED386838 32

Tutor Training Resources

•  University of Richmond Training for Tough Tutorials –  http://writing2.richmond.edu/training/tough/index.html

•  The Master Tutor/Cambridge Stratford Institute –  http://www.cambridgestratford.com/tutoring/tutoring.html

•  Carleton College Prefect Handbook (SI) –  http://apps.carleton.edu/campus/asc/prefect/trainingguide/

•  UH Hawaii Community College, The Learning Center Tutor Handbook –  http://hawaii.hawaii.edu/tlc/Be%20a%20tutor/

tutorwelcome.html 33

Resources for Job Descriptions

•  LSCHE list of postings from LRNASST –  http://www.lsche.net/?page_id=7353 –  http://www.lsche.net/?page_id=8056 (archive)

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Resources for Funding

•  Barr, M. J. (2002). The Jossey-Bass academic administrator’s guide to budgets and financial management. San Francisco, CA: Jossey-Bass.

•  Appeal to public on your website –  LSU Center for Academic Success

•  http://students.lsu.edu/academicsuccess/about –  Dunwoody College of Technology Elftmann Student Success Center

•  http://www.dunwoody.edu/studentsuccess/support/

–  U of Pennsylvania:

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•  Website appeal for funding/endowment

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•  Your institution’s grants office –  Example: GPC private grant from the Fitzgerald Family Foundation


•  Get alumni to help pay for new facilities:

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The Academic Success Center Welcome to the Class of '56 Academic Success Center at Clemson University!

Resources for Program Evaluation

•  CRLA white paper on assessment –  http://www.crla.net/index.php/publications/crla-white-papers

•  Gene Shackman—Beginners Guides to Evaluation –  http://gsociology.icaap.org/methods/

BasicguidesHandouts.html •  Assessing Academic Support: The Effects of

Tutoring on Student Learning Outcomes –  http://eric.ed.gov/?id=EJ689654

•  Everett Community College –  Outcomes for Students; Outcomes for Tutors

–  https://www.everettcc.edu/programs/academic-resources/transitional-studies/outcomes/ 39


•  Bell, D. C., & Frost, A. (2012). Critical inquiry and writing centers: A methodology of assessment. The Learning Assistance Review, 17(1), 15-26.

•  Kostecki, J., & Bers, T. (2008). The effect of tutoring on student success. The Journal of Applied Research in the Community College, 16(1), 6-12.

•  Trammell, J. (2005). Learning about the learning center: Program evaluation for learning assistance programs. The Learning Assistance Review, 10(2), 31-40.

•  Molina, A. C., & Smith, R. (1996). Present context and future design: Evaluating the HEOP learning center at SUCE. Research & Teaching in Developmental Education, 12(2), 107-122. 40


•  University of Hawaii Academic Support Annual Report of Program Data

–  http://www.hawaii.edu/offices/cc/arpd/academicsupport.php?action=quantitativeindicators&college=HAW&year=2015&program=173

•  UNC-Greensboro TASP Student Learning Objectives –  http://success.uncg.edu/forms/TASP-Goals-Objectives-

SLOsChart_2014_2015.pdf •  LSU Center for Academic Success

–  http://students.lsu.edu/sites/default/files/resources/files/LSU%202014-2015%20Assessment%20Plan%20CAS%20SLE.pdf

–  http://students.lsu.edu/academicsuccess/about/assessment

•  Central Oregon CC Tutoring & Testing Assessment Plan –  http://www.cocc.edu/assessment/student-services/tutoring-and-testing-

assessment-plan/ 41

Collaborate to implement your great plans.

Next Steps?

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Documents

The New Director’s Toolkit Part 2 · 10/5/2015 · The New Director’s Toolkit Part 2 Alan Craig Retired—Learning & Tutoring Centers Georgia Perimeter College [email protected]