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Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 1
The New Collaboration Experience
Tim Stone Marketing Director Collaboration EMEAR
19th March 2011
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 2
66% of employees said they would take a job with less pay and more flexibility in device usage, access to social media, and
mobility than a higher-paying job without such flexibility
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Harvard Business Review
bring people together
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
The next wave of business
transformation is about
putting people at the center of collaboration.
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
PCs & Macs Android & iOS Tablets Smart Phones
Support user choice and experience while maintaining security
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Balance personal productivity with enterprise-class control
Employee Collaboration Customer Collaboration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
Any Time, Any Place
Poor experiences can result from incompatible systems and poor media handling
Across All Devices
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Thin Clients Cloud-Based Applications
Challenge is to provide rich media and consistent user experience across hosting models
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
MOBILE SOCIAL VISUAL VIRTUAL
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
PC World Post-PC World
Client OS
Server
Architecture
Applications
Devices
New choices at every layer of the Traditional Stack
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
ANY CONTENT ANYWHERE ANY DEVICE INTEGRATED COLLABORATION EXPERIENCE
Wide Variety of Collaboration Technologies
Video handled as Easily
as Voice, Data
Flexible Access
from All Clients
Richest Experience
in Any Location
Secure
Mobility
Wide Variety of Collaboration Needs
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
This core is accessed by any combination of end-user clients, devices and applications from Cisco or third parties
Anywhere, Any Content, on Any Device
Network Services
Medianet Services
Collaboration Services
Client Services
Collaboration Applications
Devices
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
Unified Communications
Telepresence Collaboration
Applications
Customer Collaboration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
From the Desktop to the Boardroom
Cisco Unified
Communications
Manager
On Premises Cloud Hybrid
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Secure
Mobility Flexible
Consumption Models
Enterprise
Social Software Pervasive Video
Interoperable,
Open Architecture
Integrated Experience
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
Collaboration isn’t just about technology. We’re using collaboration to change the way we work - John Chambers, CEO of Cisco
Process
Culture Technology
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 19
Operational
ROI
Productivity
ROI Strategic
ROI
Cost Avoidance Process Optimization Business Transformation Procter & Gamble TP created “Supply Chain of Ideas”; saved millions in travel
Fife Council UC virtualisation saves £2M
Molina Healthcare Pooled customer service, handled 20% more calls
Voith AG
Reduce print machine design by 6 months
Doncaster Hospital: Saving Lives of Stroke Victims
Duke University: Guest Lecturers via TP
Fife Council: Social software-enhanced Public Services
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 20
Home
902 hours
35%
Home
1232 hours
49% Office
900 hours
35%
Office
639 hours
26%
Offsite
282 hours
11%
Offsite
297 hours
12%
Flights
235 hours
9%
Car/Train
263 hours
10%
Car/Train
298 hours
12%
Flights
20 hours
1%
2008 2009
Total hrs (work + travel) = 2,582
Productive hrs = 2,084 (81%)
3 long-haul + 16 short-haul
return flights (6 at the weekend)
CO2 footprint = 17.25 tonnes*
Commuting cost = £666
Cost to Cisco = £10,501
Total hrs = 2,486
Productive hrs = 2,168 (87%)
2 short-haul return flights
(none at the weekend)
CO2 footprint = 4.66 tonnes*
Commuting cost = £473
Cost to Cisco = £1,935
* Figures from co2.balance.uk.com
Total hrs = 2,519
Productive hrs = 2,121 (84%)
10 short-haul return flights
(none at the weekend)
CO2 footprint = 6.49 tonnes*
Commuting cost = £680
Cost to Cisco = £5,765
2010 Home
952 hours
37%
Office
765 hours
30%
Offsite
404 hours
16%
Car/Train
314 hours
13% Flights
90 hours
4%
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
500 people and 50,000 customers worldwide, & develops products for contact free object recognition
Implemented end-to-end collaboration
Reduced customer support costs by $70k per year
Savings of up to 20mins/day with single number reach
Improved first call resolution rates with presence and IM
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Creator of the Zone diet
Proactively communicate with customers on Facebook, Twitter, MySpace, blogs, wikis…
Provide encouragement
Share information
Create advocates
Locate new customers
Followers, time spent on website, visitors to website, revenue up
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
Leading manufacturer of vehicle safety products
Employed WebEx Meeting, Training &Event Center
Dealer training time cut from weeks to days
Annual sales conference for 120 people moved online
Cost of in-person sales meeting cut by 90%
Improved collaboration in engineering
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
http://www.cisco.com/go/businesscollaboration
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
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Use Collaboration as a competitive ddifferentiator.
Develop a collaboration strategy using an architectural approach
Design your user experience to be mobile, social, visual, and virtual
Collaboration is a journey, not a project
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Thank you.