THE NATIONAL PEST MANAGEMENT ASSOCIATION PRESENTS ...€¦ · THE NATIONAL PEST MANAGEMENT ASSOCIATION PRESENTS ... Women in Pest Management, PestVets and the Diversity Committee

PESTWORLD2018

CONNECTINGINSPIRINGEDUCATINGIMPACTING

LIVES

THE NATIONAL PEST MANAGEMENT ASSOCIATION PRESENTS

OCTOBER 23–26ORLANDO, FLORIDA

WALT DISNEY SWAN & DOLPHIN RESORT

FOR 85 YEARS,

NPMA has gathered world-renowned suppliers

and distributors to share their products, services,

and technologies with pest management

professionals in a first-class global environment.

Come join us as we look back, and move

forward, with a tremendous appreciation for all

the pest management professionals who have

traveled this road with us and impacted lives.

TABLE OF CONTENTS

Schedule-At-A-Glance

PestWorld Highlights

Exhibit Hall

Educational Program

Guest Program

Optional Tours

Hotel and Travel Information

Registration Form

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WHO ATTENDS PESTWORLD?

■ Owners and managers of pest management companies

■ Pest management technicians, sales and customer service representatives, and office personnel

■ Product manufacturers and distributors

■ Industry researchers, educators and students

WHO EXHIBITS AT PESTWORLD?

■ Manufacturers and distributors of products and equipment for pest control, rodent control, termite control, mosquito control, bed bug control, nuisance bird and wildlife control, and lawn care

■ Companies that provide general services and products for small businesses such as software and technology, credit card processing, insurance, legal, and security video systems

■ Vehicle equipment and accessory suppliers

■ Computer systems technology vendors

■ Human Resource Consultants

4 #PESTWORLD2O18 CONNECTING | INSPIRING | EDUCATING | IMPACTING LIVES

SCHEDULE AT A GLANCE MONDAY, OCTOBER 22

11:00 AM–4:00 PMNPMA Board of Directors MeetingSponsored by

1:00 PM–6:00 PMPestworld Registration

1:00 PM–5:00 PMLDG Gives BackSponsored by

1:00 PM–5:30 PMPi Chi Omega Board Meeting

6:00 PM–8:00 PMPast Presidents' and Board of Directors’ ReceptionBy invitation only Sponsored by

TUESDAY, OCTOBER 23

7:30 AM–6:30 PMPestworld Registration

7:30 AM–12:30 PMACE Review CourseHosted by

8:00 AM–10:00 AMMarketing to Membership Committee

8:30 AM–10:30 AMQualityPro Board of Directors

9:00 AM–NOONOptional Tour: Disney’s “Keys to the Kingdom” TourSee page 21 for details

9:00 AM–12:45 PMOptional Tour: Airboats & WildlifeSee page 21 for details

10:00 AM–NOONPi Chi Omega Membership Meeting

10:00 AM–12:30 PMState Association Leadership ForumSponsored by

11:00 AM–1:30 PMPPMA Board of Directors

11:00 AM–12:30 PMFumigation Committee

11:00 AM–12:30 PMWDO Committee

11:00 AM–12:30 PMFirst Timers and International Delegates Welcome and Orientation

11:00 AM–12:30 PMWildlife Committee

1:30 PM–2:30 PMOpening CeremonySponsored by

2:30 PM–6:30 PMExhibit Hall Grand Opening and Welcome ReceptionSponsored by

6:30 PM–8:00 PMPresident's Leadership ReceptionSponsored by

WEDNESDAY, OCTOBER 24

7:00 AM–8:15 AM Canine Insect Detection Committee

7:00 AM–8:15 AM Bylaws Committee

7:30 AM–5:30 PM Pestworld Registration

8:30 AM–10:00 AMOpening General Session Featuring Yossi Ghinsberg Sponsored by

10:00 AM–11:30 AMCommercial Committee

10:00 AM–1:30 PMLunch in Exhibit HallSponsored by

10:30 AM–12:30 PMCharacter Brunch with Special Disney Guests See page 20 for details

11:30 AM–1:30 PMPest Management Foundation Board of Trustees

10:00 AM–11:30 AMBusiness Development Committee

OCTOBER 23–26 #PESTWORLD2O18 5

NOON–1:30 PMPestVets CommitteeSponsored by

1:30 PM–2:45 PMConcurrent Educational Sessions

3:00 PM–5:00 PMPublic Policy Committee

3:00 PM–6:00 PMAssociate Certified Entomologist (ACE) Exam Presented by



5:00 PM–6:00 PMUPFDA Annual Membership Meeting

5:30 PM–6:30 PMNPMA SPAR Briefing and ReceptionBy invitation only Sponsored by

6:00 PM–7:30 PMUPFDA Reception

6:00 PM–7:30 PMInternational ReceptionSponsored by

6:00 PM–7:30 PMPPMA Reception By Invitation Only Presented by

THURSDAY, OCTOBER 25

7:00 AM–8:00 AMProfessional Women in Pest Management Networking BreakfastAll women welcome Sponsored by

8:00 AM–5:00 PM Pestworld Registration

8:00 AM–8:30 AMNPMA Annual Membership Meeting

8:30 AM–10:30 AMIndustry Awards & General Session featuring Dennis SnowSponsored by

10:30 AM–NOONDiversity Committee

10:30 AM–NOONTechnology Committee

10:30 AM–NOONTechnical Committee

10:30 AM–1:30 PMLunch in Exhibit HallSponsored by

11:30 AM–1:00 PMPast Presidents Lunch

NOON–1:30 PMLDG Council Meeting

NOON–4:15 PMOptional Tour: Airboats & WildlifeSee page 21 for details




5:30 PM–7:00 PMIn the Mix ReceptionPresented by

LEADERSHIP DEVELOPMENT GROUP

PROFESSIONAL WOMEN INPEST MANAGEMENT

PWIPM

Sponsored by

FRIDAY, OCTOBER 26

7:00 AM–8:30 AMPWIPM 5K Fun Run/Walk

8:00 AM–2:30 PMPestworld Registration

8:00 AM–4:00 PMOptional Tour: Kennedy Space CenterSee page 21 for details

9:00 AM–11:00 AM"Black Friday" & Exhibits Open

9:00 AM–NOONOptional Tour: Disney’s “Keys to the Kingdom” TourSee page 21 for details

11:00 AM–12:15 PMConcurrent Educational Sessions

11:00 AM–2:30 PMGlobal Pest Management Coalition Meeting



6:30 PM–9:00 PMPestWorld Final Night PartySponsored by


PESTWORLD HIGHLIGHTS MONDAY, OCTOBER 22 LDG Gives Back


Join NPMA’s Leadership Development Group as they host a volunteer project in Orlando to benefit underprivileged children. Volunteers will help through activities with the kids and maintenance needs of the property at a local nursery school in the Orlando community. Additional information available at www.pestworld2018.org.Sponsored by

TUESDAY, OCTOBER 23 PestWorld Opening Ceremony Featuring Street Breakz Sponsored by

WEDNESDAY, OCTOBER 24 Opening General Session Featuring Yossi GhinsbergSponsored by

Yossi Ghinsberg is a world explorer, epic storyteller, and author of the book Jungle, which has been produced as a major motion picture.

Yossi’s ‘Amazon Survival Skills for Business’ is a mesmerizing storytelling session that will keep you riveted to the edge of your seat. He knows survival like no one else, and he knows why it is important for businesses to learn and embed these survival principles. Learn how to awaken your ‘Day to Day Hero,’ following a set of natural survival skills we have all forgotten that we possess. His survival skills for business are designed to shift your perspective and inspire you to always assume responsibility, taking your game to the next level.

THURSDAY, OCTOBER 25 Industry Awards and General Session Featuring Dennis SnowSponsored by

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for

service excellence and the experience he brings to the worldwide speaking and consulting he does today.

He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying the skills it takes to run a world-class, service-driven organization.

Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.

Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership.

IMPACTING LIVES


NPMA EVENTS APP

Sponsored by

View the PestWorld schedule, connect with other attendees, and find your way to the booths you want to visit right on your phone! The PestWorld 2018 mobile app is available for free for your Android, Apple or Windows devices. Once installed, you will have instant access to features such as:

■ Full event schedule and customizable agenda ■ Detailed info about keynote speakers ■ Social sharing with other attendees ■ Notifications of important updates ■ And more!

READY TO GET STARTED? To download, search for "NPMA Events" in the iTunes store or Play store. The PestWorld 2018 app will be available later this summer.

In the Mix ReceptionJoin us for the “In the Mix” reception, where you will have the opportunity to learn about NPMA’s committees—including the Leadership Development Group, Professional Women in Pest Management, PestVets and the Diversity Committee. This is a great opportunity to meet other PMPs who share your interests.Presented by


PROFESSIONAL WOMEN INPEST MANAGEMENT

PWIPM

Sponsored by

FRIDAY, OCTOBER 26 PestWorld Final Night PartySponsored by

Join your fellow attendees for a casual private party at Epcot featuring wonderful food, friends and networking. Close out your Pestworld experience with a bang as the evening concludes with a front row view of the Illuminations show.

Make sure to reenergize in between the educational programs and walking the exhibit hall with a cup of coffee at Café FMC.


EXHIBIT HALL EVENTS

TUESDAY, OCTOBER 23 2:30 PM–6:30 PM Exhibit Hall Grand Opening and Welcome Reception

Sponsored by

WEDNESDAY, OCTOBER 24 10:00 AM–1:30 PM Lunch in the Exhibit HallSponsored by

THURSDAY, OCTOBER 25 10:30 AM–1:30 PM Lunch in the Exhibit HallSponsored by

FRIDAY, OCTOBER 26 9:00 AM–11:00 AM

Exhibit Hall Featuring Black Friday Deals

PESTWORLD EXHIBIT HALL The Exhibit Hall is where the real business of PestWorld takes place. Meet with our industry’s suppliers, learn about new products and discover the latest innovations for your business. With more than 200 leading vendors showcasing the latest products and services, exhibitors will launch new technologies, explain current techniques, and demonstrate solutions to benefit small, mid-sized, and large pest management companies, as well as government employees and university researchers.

Take time during the conference to explore the 100,000 square feet of exhibit space and be captivated by what our industry has to offer—and discover products, services and partnerships that are perfect for your business.

This year’s exhibitors are companies with the products and services you are looking

for, including:

■ Manufacturers and distributors of products and equipment for pest control, rodent control, bed bug control, termite control, mosquito control, nuisance bird and wildlife control, and lawn care

■ General services and products for small businesses such as cell phones, credit cards, insurance, legal, uniforms and security video systems

■ Vehicle equipment and accessory supplies

■ Computer technology vendors

■ Human resource consultants

■ And much, much, more!


PESTWORLD 2018 DIRECTORY

(as of May 16)AdkalisAirfog MachineryAJ GallagherAllergy TechnologiesAmcan Inc.AMVACAnstar Products IncAP&G AprilaireA.R.E. Accessories, LLCA.R.M. SolutionsAROD SA DE CVA Second Opinion LLCAvitrolAzugaB&G EquipmentBASFBayerBell Laboratories Big LeapBiogents AGBioPreparatyBirchmeier/ITB Company Bird Barrier AmericaBird B GoneBird-X, Inc.BrandenbergBrioStackBritish Rat TrapBrownyard GroupBug Elimination & Prevention

Co. (BEAPCO)Burrtec Co., LTDCamstechCardConnectCardinalCentral Life Sciences/ZoeconChevrolet Commercial Vehicles CoalmarchConidioTecContainer ManufacturingControl Solutions, Inc.Corteva AgriScienceCrawlspace DepotCryonite USADejana Truck & Utility

Equipment Co. LLC.DiamondBack Truck CoverDino-lite ScopesDiversified Sales and MarketingDouglas ProductsDREAM SoftwareEarth Care ProductsEcoclear Products, Inc.EcoRaider Ensystex, Inc.Environmental Delivery SystemsFlock Free Bird ControlFly Bye Bird Control FMC CorporationForshawGarden Girls RepellentsGilbert ProfessionalGo GPSGreenTech HeatGreenTraponlineHorizon DehumidifiersIGEBAInnobrite, Inc.Innolytics Innovative Pest Control

ProductsInsight Mobile DataInternational Pheremone

SystemsJ.F. OakesJ.T. EatonKey 7 SoftwareKness Mfg. Co., Inc.LabelSDS.ComLiphatechLytxMabiMarkelMattress SafeMESTO Spritzenfabrik Ernst

Stockburger GmbHMGK CO.Natural Repellents, LLC.NautoNeogen NisusNixalite

Oldham ChemicalParaclipseParagonPCO BookkeepersPCO M&A DivisionPeak IndustriesPelGar USAPelsisPest Control InsulationPest Control TechnologyPMP MagazinePestmaster Franchise NetworkPestnetPest Routes PestWestPlace The Green Stand LTDPlastDiversityPlastic Fabric SolutionsPodium PolyguardProtect A Bed Purdue UniversityQuest Heat SystemsRAM TrucksRamVacBagsReal Fleet SolutionsReal Green SystemsRM SensorsRockwell Labs Ltd.SamsaraSanta Fe DehumidifiersScanTrak Data Systems Inc.Senestech Inc.Service Partners ServicePro.NetShenzhen Longray TechnologyShubeeSimteligenceSlingshotSM BURESPM GlobalStego SyngentaTarget Specialty ProductsTemp Vent Inc.Termatrac AustraliaThermacell Repellents

Thermal Remediation from Temp-Air

Tick Box Technology Corporation

Tomahawk LivetrapTreceTruly Nolen of America, Inc.Turf SignsUnichem d.o.oUnified Purchasing GroupUnivarUPIVectorfogVerizon ConnectVM ProductsVoice for PestWeb.comWe Get LeadsWeisburger InsuranceWildlife Control SuppliersWinfield UnitedWoodstreamWorkwaveXiamen Agri Shield

Environmental Protection Technology Co., LTD

XT-2000 Orange Oil Zapp Zarbeco


EDUCATIONAL PROGRAM WEDNESDAY, OCTOBER 24 CONCURRENT EDUCATIONAL SESSIONS

1:30 PM–2:45 PM

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Advancements in Rodent Research and Control Technology

Bobby Corrigan, Ph.D., RMC Pest Management Consulting,

West Lafayette, INThis exciting and engaging session, led by rodent control expert Dr. Bobby Corrigan, will provide an update on the past three years of new rodent behavioral research and how it can be used for real world rodent pest management. Dr. Corrigan will also discuss the current status of remote monitoring, assessment-based rodent programs, new rodent traps, bait stations, asphyxiants and other advanced technologies.

Sponsored by

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Insect Populations in A Changing Climate

Roberto Pereira, Ph.D., University of Florida, Gainesville, FLPredicting pest invasions and forecasting pest-borne disease outbreaks before they start? This may sound like the plot of a futuristic novel, but that is exactly what scientists at the University of Florida are working to achieve. Learn how advancements in climate research are shaping our understanding of controlling pests like mosquitoes and other biting flies in this informative session. The future of pest control is now!

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Everything You Never Knew You Wanted to Know About

Carpenter Bees

Mark Vanderwerp, BCE, Rose Pest Solutions, Troy, MIForget termites and powderpost beetles for a minute, let’s talk about carpenter bees! When is the last time you deepened your knowledge of the ONLY group of bees that actively mines into sound, structural wood? Carpenter bees are caught in the schizophrenic zone between being a beneficial pollinator and a wood destroying pest. This session will provide insights into carpenter bee identification, biology, and behavior as well as provide tips on inspection, effective treatment, and getting the story straight with your client—don’t miss it!

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A Historical Look at the Pest Management Industry

Austin Frishman, Ph.D., BCE, AMF Pest Management Services, Inc.,

Boca Raton, FLThere have been many changes in the pest management industry over the past six decades including the introduction of cockroach baits, better inspection technologies and science-based control tactics. In this session, led by an industry veteran who has been intimately involved in some of the most innovative pest control programs ever developed, learn about what trends have come and gone and how we can learn from the past to influence the future of structural pest management.

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Advanced Control Techniques for Domestic and

Peridomestic Cockroaches

Chad Gore, Ph.D., Rentokil Steritech, Warrendale, PAThe key to success when developing any pest management program lies in the details. This is especially true when controlling cockroaches. Species that only live indoors (domestic) may require a completely different management approach than cockroaches that can live both inside and outside (peridomestic). Learn what details you may be overlooking in this informative session that reviews the advanced control techniques that every PMP should know to elevate their cockroach management program.

Sponsored by

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The Ever-Changing World of Social Media Marketing

Jess Phelan, Vault Communications, Plymouth Meeting, PASocial media changes on a dime and so too must our digital marketing plans when it comes to reaching consumers in this space. With new algorithms, policy changes and platform features keeping marketers on their toes, learn how to stay ahead of the game. Hear about the latest trends and get real-time advice for effectively managing your company’s social media presence to keep your platforms humming, engaging and nimble in today’s ever-changing world of social media marketing.

B Bed Bug F Fumigation G General Pest M Management

P Public Health S Sales/Marketing T Technical W WDO WILD Wildlife


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Understanding Innovation: A Scientific Approach

to Advancing Pest Management

Bob Davis, Ph.D., BCE, BASF, Research Triangle Park, NC What goes into developing a new pest control product? How do we improve on the application techniques and tools we already have? Is there more to discover about common pests that we’ve been controlling for decades? Get answers to these and many other questions in this informative session that takes you on a journey through the science of pest management. Learn the biology and behavior of common pests, and how this important information lays the foundation for groundbreaking innovations and exciting breakthroughs in pest control technology. Find out how the collaborative efforts of researchers, manufacturers, and PMPs all work together to keep the pest management industry advancing at an astonishing rate!

Sponsored by

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Accelerate Your Impact as a Leader

Dan Coughlin Leadership means influencing how other people think so they make decisions that improve results in a sustainable way. Leadership is not based on title, income, or authority. It’s based on your ability to influence how other people think.

Sponsored by

CONCURRENT EDUCATIONAL SESSIONS

3:00 PM–4:15 PM

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Controlling Common Pests in Uncommon Places: Overcoming

the Challenges of Zoos, Parks and Other Sensitive Accounts

Angela Tucker, Ph.D., Terminix, Memphis, TN Solving pest problems at your everyday residential account can be hard enough. But, how do you tackle a major infestation in a zoo or a park where your control options can be extremely limited? In this outside-the-box session, learn effective solutions to overcoming the unique challenges associated with museums and other sensitive sites.

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Pest Control in Organic Facilities

Tim Husen, Ph.D., BCE, Rollins, Atlanta, GAKeeping up with the rules and regulations for pest control in organic facilities can be challenging. Do your pest control and reporting procedures follow the latest USDA National Organic Program standards? Is it ever okay to use chemical controls when managing an infestation in an organic food production facility? Get answers to these questions and much more in this informative session that will review the do’s and don’ts of controlling pests in organic facilities.

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America’s Most Misunderstood Spider: Separating Fact From

Fiction Regarding the Brown Recluse Spider

Jeff Whitworth, Ph.D, Kansas State University, Manhattan, KSIn the world of spiders, the brown recluse is the angsty, misunderstood teenager hiding in the corner. Yes, it can be dangerous—the bite can cause necrosis of skin tissue in severe cases. However, the attention and heat this misunderstood spider gets may not all be warranted. Join in on this entertaining and informative session so you can separate the facts from fiction about this important, yet misunderstood, spider.

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Detecting Low-Level Bed Bug Infestations in Multifamily Housing

Karen Vail, Ph.D., University of Tennessee, Knoxville, TNEarly bed bug detection is key for catching an infestation before it becomes a full-blown, severe problem. Visual inspections, insect detecting canines, and monitors are all used for identifying bed bug infestations, but recent research has shown that a few monitors can go a long way in detecting even low-level infestations. Attend this talk to get the latest revelations on bed bug detection in multi-unit family housing.

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Rat Race Update: The Undercover World of Rat Behavior,

GoPros and RFID Technology

Michael Parsons, Ph.D., Fordham University, New York, NY; Jim

Fredericks, Ph.D., BCE, National Pest Management Association,

Fairfax, VA; Cindy Mannes, Professional Pest Management

Alliance, Fairfax, VAWhat happens when you conduct scientific research of rodents testing scent detection and RFID technology and then harness some of New York’s heartiest rats with GoPro technology? Don’t miss this cool but informative session on our groundbreaking research of rats in the Big Apple where we’ll share surveillance footage, behind-the-scenes access and new research from the Pest Management Foundation and the Professional Pest Management Alliance, done in partnership with Fordham University.



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Managing Mega-Colonies: Understanding the Challenges

Behind Tawny Crazy Ant Control

Robert Puckett, Ph.D., Texas A&M University, College Station, TXDealing with a kitchen overrun with ants can be challenging. But, facing an entire home under siege by a mega-colony of relentless workers can be outright overwhelming for both you and your client. Dive into the world of tawny crazy ants in this informative seminar that uses science-based strategies to provide effective solutions to one of pest control’s most difficult challenges.

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The Latest Scientific Advancements in Termite Research

Brian Forschler, Ph.D., University of Georgia, Athens, GATermites are one of the most destructive and costly structural pests, causing billions of dollars in damage each year in the United States. Researchers across the country and around the world continue to make new discoveries about subterranean termite biology and behavior that reshape our understanding of how to control these important insects. In this session, learn about the latest advances in termite science and how the knowledge can be applied to your business.

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The Digital Transformation of the Pest Control Industry: How the

Internet of Things Will Enable PMP’s to Run Smarter Businesses

Scott Broaddus, Bayer CropScience, Apex, NCNearly every piece of technology we use today serves more than one purpose. Your smart phone can stream movies, smart watches can send texts, and smart fridges can order your groceries. These advancements in functionality are made possible thanks to web-enabled technology, creating a new world of the internet of things. Find out how this paradigm shift is shaping the future of consumer-business engagement, in this exciting talk. The internet of things is changing everything, is your business ready for the future?

Sponsored by

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Build Teamwork That Works to Win

Dan CoughlinTeamwork means a group of people who support one another to fulfill a meaningful purpose and achieve important outcomes. In this session you will learn what core values make up a great team, how to resolve the roots of conflict, and the six keys to effective meetings.

Sponsored by


4:30 PM–5:30 PM

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The Curious Case of the Black-Eyed Fruit Fly: What PMPs Need

to Know to Stop This Frustrating Pest

Dusana Bondy, Abell Pest Control, Etobicoke, ONDespite being widely distributed across North America, the black-eyed fruit fly is a relatively unknown pest among PMPs. Misidentification and lack of background information have created a major barrier for PMPs when trying to gain control. This session will focus on its biology and important differences between other similar species of flies to shed some light on this frustrating fly.

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Extreme Calibration: How Much Is A Puff of Dust?

Scott Hodges, Arrow Exterminators, Woodstock, GACalibration is synonymous with large area applications and termite treatments, but what about smaller applications? Can you calibrate hand-held equipment? How much is a puff of dust? Find out in this compelling session that dives into the world of hand-held applicators to uncover the secrets to calibrating everything from gel-bait and granular applicators to small compressed air sprayers and aerosol delivery systems. Learn how to refine your applications and improve reporting practices using proper application technique.

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Top Mistakes Termite Technicians Make and How To Avoid Them

Faith Oi, Ph.D., University of Florida, Gainesville, FLTermite management can be a rewarding but frustrating aspect of the pest management industry. Learn how to avoid common mistakes that even veteran PMPs make in this interactive session that reviews helpful tips and strategies for overcoming the many challenges of termite control.



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It’s Time to Elevate Your Website Design: Simple Solutions to

Setting You Apart From Online Competition

Nicole Keefe, Clark Pest Control, Lodi, CA; Jenifer McCauley,

McCauley Services, Bryant, AR Making a good first impression in today’s technology-driven world means having a fun, functional website that keeps clients coming back. Websites that struggle with outdated software, broken links, and poor design can damage your online reputation with existing clients, and scare new customers away before they even know what services you provide. Learn how to set yourself apart from your online competition in this interactive class that will review the common pitfalls to website design and how to avoid them.

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7 Sneaky Ways to Create Publicity for Your Brand

Susan Hare, Thrasher Termite & Pest Control, Inc., Los Gatos, CA;

Rick DeDonato, Royal Pest Solutions, New Castle, DEThere are unlimited opportunities right under your nose. Learn where to find them and how to unleash creativity on limited budgets in this interactive session led by two industry pros who will share actual campaigns that you can replicate. This training will inspire a simple new way to create visibility and impact using tested strategies for community engagement. Learn how to recognize opportunity and negotiate front-n-center placement for your brand at local events, create part community service, and much, much more!

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Become An Ant Management Expert and Lead Your

Business to Success

Eric Paysen, Ph.D., Syngenta, Cave Creek, AZAnts consistently rank as the number one reason for call-backs among residential accounts, and for good reason! They are small, hard to identify pests that can create unexpected treatment challenges for rookie or veteran PMPs alike. Stop the frustrating cycle of treatment failures and start managing ant infestations like an expert with this informative session that reviews the steps every PMP should know to stopping ants in their tracks.

Sponsored by

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Cashing in On NPMA Membership: How to Maximize Value

Through NPMA Member Resources

Kelly Harris, National Pest Management Association, Fairfax, VADo you participate in money saving programs only available to NPMA members such as NPMA’s health insurance exchange and free human resources consultation? Did you know that NPMA members receive access to over 50 programs and services including employee recruitment tools, hi-resolution professional pest images and OSHA resources all designed to elevate your business? Don’t miss this informative and engaging session to be sure you are taking advantage of everything your membership has to offer. Learn how you can save your company thousands of dollars through NPMA!

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The Advantage of Having Exceptional Soft Skills

in Pest Management

Shann Johnson, T.E.R., LLC, Atlanta, GA We have all worked in jobs where the environment was not effective due to communication, leadership, diversity, or attitude. These factors not only affect how successful we are as a company, but they can also break the company down. The technical/hard skills in most jobs are learned and can be taught, but how do you teach interpersonal/soft skills to adults? Well, soft skills can be taught by introducing, developing, refining, practicing, and reinforcing these skills that will not only help create a positive and successful work environment, but will dictate how well your team works with clients in developing relationships.

THURSDAY, OCTOBER 25 CONCURRENT EDUCATIONAL SESSIONS

1:30 PM–2:45 PM

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Intern Showcase: The Next Generation of Urban Entomologists:

Graduate Research Presentations

2018 NPMA PestWorld Interns Many of tomorrow’s advancements in pest management are currently being discovered and developed by graduate students in universities around the country. Join the NPMA interns as they discuss their research and what it may mean for the future of pest management.



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Inspection Based Pest Control—The Service of the Future

Tom Jarzynka, ACE, Massey Services, Orlando, FLInspecting the structure and identifying the target pest has long been a key tenet in the pest management process. But is inspection really the foundation for your service? Does your customer understand that a thorough inspection is part of the value that your company brings? In this thought-provoking session learn how to turn inspections into long term satisfied customers.

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Are You Ready for Gene Therapy in Insects?

Shripat Kamble, Ph.D., BCE, University of Nebraska, Lincoln, NEBiotechnology is advancing at a rapid pace: gene drives, transgenic proteins, and genetically modified organisms are in the news every day. What does it mean for pest control and the structural pest management industry? Find out in this session designed to help PMPs understand the potential of biotechnology as a control method of the future.

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Feral Swine in the United States: Biology and Management

Dale Nolte, Ph.D., USDA-APHIS, Wildlife Services, Fort Collins, COFeral swine are the same species as pigs found in barnyards around the world, however the damaging, dangerous feral swine that are threatening property, people and pets across the country are the wild descendants of domestic animals brought to this country by settlers hundreds of years ago. In this session learn about the biology and behavior of this invasive species as well as some of the Federal government’s efforts to control feral swine across the nation.

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The Tiny Termite House Project: Documenting the Destruction

of a Tiny House by Pests With a Big Appetite

Claudia Riegel, Ph.D., BCE, New Orleans Mosquito, Termite and

Rodent Control Board, New Orleans, LA; Jim Fredericks, Ph.D.,

BCE, National Pest Management Association, Fairfax, VA; Cindy

Mannes, Professional Pest Management Alliance, Fairfax, VAPlaying off the idea that tiny pests can cause big problems, this team built a beautiful, miniature house with functioning electric and plumbing, dumped more than half a million termites on it and then worked to capture all the destruction using state-of-the-art cameras. What they captured was never before seen high-definition footage and images of just how termites work together to destroy a home. Come and hear about this very exciting project and how we’re sharing the results with consumer audiences across the country—driving home the message about why they need to protect their homes. If you provide termite services, you can’t miss this session!

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Rat Tails! Researching Rodenticide Resistance In the United States

Michael H. Kohn, Ph.D., Rice University, Houston, TXRodenticide resistance is a concern worldwide. In Europe, resistance to anticoagulant rodenticides is well documented, however it has not been thoroughly documented in the United States. In this session, take a closer look at rodenticide resistance, the factors that influence it and the extent of the problem in the U.S.

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Bed Bug Research Update

Dini Miller, Ph.D., Virginia Tech, Blacksburg, VAUrban entomologists are producing new and exciting pest-related research every day and bed bugs are no exception. In this session, get a first-hand look at some of the most important bed bug research that has been recently published and find out how this research can be harnessed to help your bed bug treatment programs and ultimately your business, perform at a higher level.

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If General Patton Ran Your Business

Tom Shay, Profits Plus, St. Petersburg, FLUsing the movie Patton and the textbook General Patton read while attending West Point, we will transition what he learned into business management. Successful business (warfare) is knowing the right strategy for your business and selecting the right tactics to carry out that strategy. We will discuss many examples from our everyday life; cars, stores, soft drinks, fast food and beer as examples of how strategies and tactics play into every business we select to do business with.

Sponsored by




3:00 PM–4:15 PM

G T

Using Landscape Features to Predict and Manage Pest Pressure

Arthur Appel, Ph.D., Auburn University, Auburn, ALAre long-term solutions to your client’s reoccurring pest problems hiding in their own backyard? Join Dr. Art Appel as he challenges you to think outside the box in this innovative talk that covers the causes of common pest issues and discusses how small changes in landscape management can lead to big changes in pest control.

P T WILD

Understanding the Impact of Rodenticide Exposure in

Non-Target Urban Wildlife

Niamh Quinn, Ph.D., University of California, South Coast

Research and Extension Center, Irvine, CA Frequently, high profile news reports implicate anticoagulant rodenticides in the poisoning deaths of non-target animals. In many cases, despite the fact that trace amounts of rodenticides may be found in the animals, the cause of death is more likely attributed to other factors. In this session, learn the science behind the headlines, including some insights into potential exposure pathways.

M S

How Teachers’ Tactics Can Make You A Better Pest

Management Professional

James Kopco, Ph.D., Guardian Pest Solutions, Superior, WI Many pest management programs depend upon effectively educating and working with clients to address underlying causes of pest infestations. However, most PMPs receive little to no training on how to educate clients. Many key theories in the field of education, such as the Curse of Knowledge and the Constructivist Learning Theory, can be directly applied to education for pest management. By highlighting these theories and understanding the mental processes involved in learning new information, pest control professionals can improve their communication, leading to better service and more satisfied clients.

G T

Alien Invasions: Keeping Florida Free from Exotic Invasive Pests

Florida Department of Agriculture and Consumer Affairs,

Divisions of Plant Industry and Agricultural Environmental

Services, Tallahassee, FL (invited)Florida’s subtropical climate makes it fertile ground for invading exotic plant and animal species. It is estimated that more than 500 fish and wildlife species have become established in the state along with nearly 1,200 non-native plants. As many as 40 agricultural pests are intercepted at Florida ports each month. In this session, learn how Florida is dealing with the problem and the control efforts that are underway to eradicate these invasive pests.

B M S

Bugs Without Borders 2018: Integrating NPMA’s National

Bed Bug Survey Results into Your Business

Amanda Polyak, Vault Communications, Plymouth Meeting, PANew findings from our 2018 bed bug survey of licensed pest control companies around the country are in! Results from this survey will shed light on national current trends and issues related to bed bug services. If you provide bed bug services or are thinking about getting into the bed bug service business, you won’t want to miss this. This data set is brought to you by the Professional Pest Management Alliance, the consumer outreach arm of NPMA.

M S

Leading the Next Generation: It's More

Than Managing Millennials

Kevin Laycock, FMC Corporation, Philadelphia, PA Not everyone under 40 is a millennial! Prepare to forget any preconceived notions of what defines a generation in this engaging session that sheds light on micro generations and the differences among them. Learn the best practices for leading and working with millennials, and much more.

Sponsored by

M

What Your Accountant is Not Telling You

Tom Shay, Profits Plus, St. Petersburg, FL While the tax reform of 2018 will cause owners to visit with their accountant, we will look at 14 key components to deepen the owner and accountant conversation. This will lead the owner to make better decisions for their business, as well as find they should be less dependent on establishing the accountant to make decisions on their behalf. These key components can make a big difference in the bottom line of your business.

Sponsored by




4:30 PM–5:30 PM

M S

Leveraging National Marketing Strategies to

Grow Your Business

Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA;

Patricia Stofanak, Vault Communications, Plymouth Meeting, PAThis “How-To” session is chock full of advice for effectively using national marketing resources and ideas to help grow your business. Incorporating everything from digital and social tactics and learning how to protect your company on online review sites, to understanding today’s buyer’s journey and marketing to a variety of generations with purchasing power—we have you covered. If you are looking to grow your marketing efforts, this session is for you!

M

NPMA Public Policy Team Update

NPMA Public Policy Team: Andrew Architect, Jim Fredericks

and Jake Plevelich, National Pest Management Association,

Fairfax, VAThis session will review the federal legislative and regulatory activity in 2018 that impacts the pest management industry. Learn how NPMA is engaging key stakeholders in the federal government and how your business can assist in the process.

G T

How Sustainability Practices Can Affect Pest Pressures

Pat Hottel, BCE, McCloud Services, South Elgin, ILRecycling, composting, rooftop gardens and other modern sustainability trends have positive impacts on the environment, but what about pests? In this session, learn how today’s sustainability trends can impact pest pressure and how pest management professionals can adapt to keep customers happy.

B T

Insecticide Resistance in the Common Bed Bug and How It

Impacts the Pest Management Professional

Brittany Campbell, Ph.D., National Pest Management Association,

Fairfax, VAThe common bed bug, Cimex lectularius is one of the most important urban pests in North America. In recent years, insecticide resistance has been identified in bed bug populations nationwide. This session will provide a look inside the current understanding of how resistance impacts control methods, and how pest management professionals can overcome these challenges.

T P WILD

Rat Control Beyond City Limit: Rodent Eradication to Protect

Native Ecosystems

Robyn Irvine, Ph.D., Poisson Consulting, Vancouver, BC In addition to being a threat to public health in and around structures in urban and suburban areas, the invasive Norway rat can be devastating to natural areas into which they have been introduced. In this session, learn how rat eradication programs have been implemented in island ecosystems and the positive impact of these programs on sea birds, native plants and wildlife.

G T

Alternative Management Tactics for Peridomestic

Nuisance Cockroaches

Andrew Sutherland, Ph.D., BCE, University of California—

Davis, Davis, CACockroach control on the exterior of buildings can be a difficult task. In this session learn about new ways to think about control programs, innovative baiting techniques and novel insights into the Turkestan cockroach, a relative new invasive cockroach that has become a huge problem in many regions across the country.

M

Turning Employees Into Effective Team Members

Harvey Goldglantz, Pest Control Marketing Company, Inc,

Elkins Park, PA Every business has employees. The magic happens when a group of employees are interested in more than a paycheck, when they become invested in the success of the business as a whole. That’s a team. In this session, led by an industry veteran, learn how you can turn your employees into valuable team members and create a company culture where everyone wins!

P M

Proving Your Public Health Knowledge and Services

Allie Allen, BCE, QualityPro, Fairfax, VAPest management performed by qualified pest management professionals is the first line of defense against diseases like zika, hantavirus, and Lyme disease. QualityPro, the industry’s credentialing authority, has created standards for service and a national exam that companies can use to prove their professionalism in public health. Attend this session to learn how your company can utilize the exam in your employee training and certification for services targeting rodents and mosquitoes.

Presented by



FRIDAY, OCTOBER 26 Please note, all tracks run concurrently.

WILDLIFE TRACK

11:00 AM–12:15 PM

S WILD

The Wildlife Exclusion Power Hour

Charles Holt, Advantage Wildlife Removal,

New Richmond, OHThis session will give you tips on maximizing your profit with exclusion and will look at the art of selling exclusion. You will also get a live, hands-on demonstration on using the Joist estimate app as a tool to write reports. Don’t miss this session if you want to make your exclusions more powerful!

1:00 PM–2:15 PM

M WILD

Euthanasia—The Good, The Bad, The Ugly

Stephen Vantassel, Wildlife Control Consultant, LLC;

Lewistown, MTThis session will discuss the various ways PCOs can dispose of their catches. We will define the differences between euthanasia, humane killing, relocation, translocation, with a discussion on the pros and cons of each. Finally, learn why these terms are important to understand and how to incorporate them into your conversations with customers, media, and in your marketing.

2:30 PM–3:30 PM

T WILD

The Stakes are High in Snake Management

Daniel Dye, Florida Pest Control, Gainesville, FLGain information from a 20+ year career in pest management with a leading expert who has an appreciation, and knack, for snake control. Learn about venomous and non-venomous snakes in the United States and how to protect yourself on the job. Lastly, different snake management practices, including exclusion, translocation, capture and removal, and lethal measures will be covered.

PUBLIC HEALTH TRACK

11:00 AM–12:15 PM

P T

Mosquito Borne Disease: The Ultimate Public Health

Threat World-Wide

Phil Kaufman, Ph.D., University of Florida, Gainesville, FLMosquitoes kill over 1 million people world-wide through the diseases they transmit. To put this in perspective— 60,000 people die from snakes, 1,000 from crocodiles, and 6 from sharks annually. Come to this informative talk to learn about the world’s deadliest animal and how mosquitoes impact the world.

1:00 PM–2:15 PM

P T

The Case for Tick Control: Introducing the Most

Dangerous Arthropod Vector in North America

Erica Matchinger, Ph.D., Penn State University,

State College, PAMosquitoes may dominate media headlines, but did you know that ticks actually transmit human pathogens more frequently than any other arthropod in North America? Lyme disease alone tops more than 300,000 cases each year, estimated by the CDC. In this exciting session, you’ll gain new approaches to tick control not only in backyards but also in livestock and animal facilities—plus, you’ll learn novel control techniques to give your customers peace of mind.

2:30 PM–3:30 PM

P T

The Lesser Known Vectors: A Global Prospective on

Deadly Pests

Phil Koehler, Ph.D., University of Florida, Gainesville, FLMost people are familiar with mosquitoes and ticks as vectors of disease, but what about other arthropods that spread disease around the world? There are numerous other fly species, kissing bugs, fleas and lice that are also important vectors of disease across nations. Sit in on this captivating session on arthropod vectors and learn how they impact humans on a global scale.



SAFETY TRACK

11:00 AM–12:15 PM

T

Fall Protection—What PMPs Need to Know

Jim Ligon, TruTech Inc., Marietta, GA Understanding the complex requirements for ladders and fall safety is not an easy task. This presentation will address safety and best practices for ladders and roof work commonly performed by the structural pest management industry. Don’t miss this practical session designed to help your business stay safe.

1:00 PM–2:15 PM

T

Respiratory Protection and the New Silica Rule

Richard Spencer, Arrow Exterminators, Woodstock, GACrystalline silica exposure on the job can cause serious health issues, including silicosis, cancer, and COPD. To keep workers safe, The Occupational Safety and Health Administration (OSHA) implemented a new rule on silica exposure in 2017 that impacts PMPs that drill into concrete, brick, and mortar. You should attend this enlightening session for an overview of respiratory protection in light of the new silica rule and make sure you stay up-to-date on the latest respiratory safety.

2:30 PM–3:30 PM

T

Assessing Safety Hazards in Your Workplace

Larry Pinto, Pinto and Associates Inc., Mechanicsville, MDApplicator safety is often associated with pesticides but there are a multitude of hazards in the work place that pesticide applicators must consider. Pest control technicians need to be able to enter an environment and assess it quickly to minimize risk. This all-encompassing session will identify the many hazards on the job that a pest control technician could face daily.

SMALL BUSINESS TRACK

11:00 AM–12:15 PM

M S

Zero to Hero: Growing from a Start Up to A Million

Dollar Company

Peter Schopen, Schopen Pest Solutions, Crystal Lake, ILAttend this engaging session to take your business to the next level and get practical advice on growing your company to maximize profits. Learn how to optimize your business processes with information on marketing, accounting, management, and route efficiency. You don’t want to miss this session that will provide key tactics that will align you for the big leagues—going from zero to hero.

1:00 PM–2:15 PM

M S

Applying Knowledge from Other Industries to Pest Control

Dave Bradford, Environmental Pest Service, Tampa, FL Join in on this fast-paced, exciting session from an expert who has helped companies transition from managing small geographic areas to expanding and covering large areas more efficiently. Techniques will be shared that have been picked up from former management positions in multimillion dollar transportation and airline services. You will walk away with knowledge on how to apply these unique techniques to grow your company quickly.

2:30 PM–3:30 PM

M S

Harnessing the Power of Semi-Related Services to

Diversify Your Business and Increase Revenues

Bob Williamson, Moyer Indoor/Outdoor, Warrington, PAMaximize the service your company offers and learn how to cross-sell multiple services to single accounts. In this session, 8 different services will be covered that can be offered to residential customers. The services covered will include pest control, lawn care, tree care, plumbing, HVAC, heating, swimming pools and security. The hard lessons learned from these diversified services will be discussed, as well as marketing challenges to help you avoid the headaches.



TECH TRACK

11:00 AM–12:15 PM

M

Training Techs with Tech: How to Successfully Use

Technology to Increase Learning

Leila Haas, Sprague Pest Solutions, Tacoma, WAHiring and retaining employees is one of the biggest challenges facing the pest management industry. In this session, you will gain insight on how to better train your current employees using technology and how to use technology to attract new employees.

1:00 PM–2:15 PM

M

Office Technology

Jeff King, Pest Rangers, Hanover Twp, PA;

Julie Fredlund, ABC Home & Commercial Services,

Austin, TX; Cleveland Dixon, Holiday Termite &

Pest Control, Springfield, VALearn what other companies are doing to streamline their office procedures and daily processes with the use of technology. With so many options now available in the market, hear what is working for pest control companies and how you can take the next steps to advance your operational systems.

2:30 PM–3:30 PM

M S

Digital Sales: The Changing Customer Experience

Panel of PMPsHaving a basic website and company phone number is no longer enough to attract the changing customer. Learn how you need to upgrade your sales and marketing plan to include the most recent technologies to attract and respond to the changing customer and how they want to do business with you.

HR TRACK

11:00 AM–12:15 PM

M

Navigating Laws and Regulations to Ensure You Protect

Your Employees and Company

Kylie Luff, Seay Management Consultants, Orlando, FLDiscrimination. Overtime Pay. Maternity Leave. Harassment. Do you have all the policies in place to protect your company and employees? How do you navigate some of these hard to cover topics? What are manager rights and employee rights? Have all these questions and more answered in this dynamic presentation to ensure you have all the bases covered!

1:00 PM–2:15 PM

M

Minimizing the Challenges of the Interviewing and

Hiring Process

Kylie Luff, Seay Management Consultants, Orlando, FLThe interviewing and hiring process can become complex quickly, but it is one of the most important steps to make sure you hire a great employee and then keep them engaged to stay. Learn how to engage potential employees in the interview process, what questions to ask (and not ask), and then get detailed information on the hiring process. This is a session you can’t afford to miss.

2:30 PM–3:30 PM

M

Creating an Encouraging Open-Door Policy

and Effective Grievance Procedure

Jenni Shook-Harris, SPHR, SCP, McCloud Services,

South Elgin, ILAre you seeking a harmonious office that is engaged, collaborative, productive and retention based? An effective open-door program is a must. A written policy is the place to start, but involves so much more, as companies with an open-door culture foster collaboration and trust. Attendees will leave this workshop with a sample policy that can easily be adapted to their firm, understand the steps to take if a complaint is registered and learn the importance of preventing and avoiding retaliation. We will discuss compliance with State and Federal laws and how open-door programs benefit the overall culture of your company.


GUEST REGISTRATION New This Year! The Guest Registration package has changed. We are now

offering a lower rate for the Guest Registration which includes access to

the general sessions, exhibit hall, evening receptions and Final Night Party.

Additional activities can be purchased a la carte based on your interests.

CHARACTER BRUNCH WITH SPECIAL DISNEY GUESTS $100/ADULT, $50/CHILD

Wednesday, October 24 | 10:30 AM–12:30 PMJoin us for a morning filled with delicious brunch and exciting guests! What would a PestWorld in Orlando be without some quality time spent with a few classic Disney friends! Get your autograph books & cameras ready, because this is one event you don’t want to miss!

Additional fee required to add this event. Please sign up on the registration form.


OPTIONAL TOURS

KENNEDY SPACE CENTER TOUR $135/PERSON (Lunch not included)

Friday, October 26 | 8:00 AM–4:00 PMIn the heart of a 140,000-acre national wildlife refuge lies the only place on Earth where man has launched into space to set foot on the Moon and is considered to be the birthplace of America’s space program, Kennedy Space Center! Stops on this tour include the 4 story LC-39 Observation Gantry, where you’ll be able to enjoy panoramic views of Kennedy Space Center & the Space Shuttle launch pads as well as the rocket launch pads at Cape Canaveral Air Force Station. From the Observation Gantry, you’ll move on to the Apollo/Saturn V Center, where you’ll get to explore and learn about America’s quest for the moon through hand-on displays and multi-media shows. You’ll also be able to see a monstrous 363-foot Saturn V moon rocket, the most powerful rocket ever built, and one of only three Saturn V rockets in existence! Finally, you’ll conclude this tour with a look inside the International Space Station Center, the largest and most ambitious space program since the historic Apollo moon landings!

Maximize your experience in Orlando and join us on one of these special tours. Please note, these tours are not included with your PestWorld registration and are charged separately. Please sign up on the registration form.

SWINGIN' IN THE SWAMP GOLF TOURNAMENT $150/PERSON Tuesday, October 24 | 7:30 AM–12:30 PM Spending time in sunny Florida means a great opportunity to play some amazing golf. Join your fellow PestWorld golfers for some time on the links. The tournament will support NPMA's Issues Defense Fund.

AIRBOATS & WILDLIFE TOUR $145/PERSON Tuesday, October 23 | 9:00 AM–12:45 PM Thursday, October 25 | Noon–4:15 PMWhen it comes to airboat eco tours, there is simply no comparison to this wild tour! Deep into the protected swamps, marshes, and rivers that make up the Central Florida Everglades you’ll get to experience Natural Florida at it’s best! Get an in depth look at the gators, birds, eagles, trees and plants that can only be found in the beautiful Florida Everglades! After the tour, guests will be able to explore the wildlife park full of zebras, watusi, deer, water buffalo, emu, wild boar, and monster alligators. Last, but not least, guests will experience a hands-on alligator demonstration and receive a take-away photo handling a real-life alligator!

DISNEY’S “KEYS TO THE KINGDOM” TOUR $190/PERSONTuesday, October 23 | 9:00 AM–NOON Friday, October 26 | 9:00 AM–NOONUnlock the fascinating history of the Magic Kingdom park and gain backstage access to legendary hidden acres. This 3-hour walking tour explores the creation and remarkable growth of one of the most beloved parks at Walt Disney World Resort! Explore secret locations you’ve always wondered about and get the inside scoop on some of your favorite attractions. Hear the intriguing story of Walt Disney and how his vision, innovation and creativity brought the theme park to life. You’ll gain insight on Walt’s thought process as he was designing the park, learn fun trivia and little-known facts, discover hidden Mickeys and other often-overlooked details and more!

PWIPM 5K FUN RUN/WALKFriday, October 26 | 7:00 AM–8:30 AMProceeds from the PWIPM 5K Fun Run/Walk will benefit a charity nominated by and voted on by you! To vote, visit www.pestworld2018.org.


HOTEL & TRAVEL INFORMATION WHERE TO STAYAll general sessions, educational programs and the exhibit hall will be held at the Walt Disney Swan and Dolphin Resort in the Dolphin Tower.

WALT DISNEY SWAN AND DOLPHIN RESORT Experience the award-winning Walt Disney World Swan and Dolphin Resort during your stay at PestWorld.Designed by award-winning architect Michael Graves, the duo of hotels share similar design elements but each has its own distinct appearance. The two waterfront resorts sit across from one another on Crescent Lake in Lake Buena Vista, Florida.For reservations, call (800) 227-1500 and mention "NPMA" to receive the negotiated rate of $245.00 per night or visit http://www.swandolphin.com/groupres/npma.

! BEWARE OF FALSE AND FRAUDULENT HOUSING CLAIMS:

There are fraudulent companies and organizations that will try to present themselves as official partners of NPMA and offer you a potential room that might not be guaranteed or available. Should someone contact you from anywhere other than the hotel directly or NPMA, please let us know.

WELCOME TO CURACAO! POST CONVENTION TRIP

October 27–30 | $200/person Extend your PestWorld experience and join us for our post-convention trip to the beautiful island of Curacao, where we will stay at the Santa Barbara Beach & Golf Resort.

This resort offers everything you need to revitalize and thrive after a busy week! Whether your sipping a cocktail on Santa Barbara’s private beaches or exploring the bright vibrant downtown streets, there’s no better place to relax & unwind!

This opportunity is available from October 27–October 30 and space is limited! The Santa Barbara Beach & Golf Resort is offering special room rates of $203/night. Please make hotel arrangements directly with the resort. To register for this trip, fill out a PestWorld 2018 registration form, or visit pestworld2018.org.

*Please note, this trip is not included with your PestWorld registration fee and requires

a separate registration fee. Please see the registration form for more information. This

fee does not cover travel or hotel.

REGISTRATION FORM TWO WAYS TO REGISTER

Mail: 10460 North Street, Fairfax, Virginia, 22030

Online: www.pestworld2018.org

Your name will appear exactly as indicated on this form, so please print or type all information. One registration per person. Photocopies are acceptable.

NAME (FIRST)

(FAMILY/LAST)

TITLE

COMPANY

First Time Attendee? Yes No

LICENSE # LICENSE EXP. DATE

ADDRESS

CITY STATE COUNTRY

ZIP PHONE

E-MAIL (REQUIRED)

GUEST NAME

GUEST E-MAIL (REQUIRED)

First Time Attendee? Yes No

NPMA makes its registration list available to our exhibitors and sponsors. If you do not wish your information to be distributed please check here.

Registration fees must accompany this form or registration will not be processed. All checks should be made payable to NPMA, and must be in U.S. dollars, drawn on a U.S. bank. If you fax this registration form, DO NOT MAIL A DUPLICATE COPY. Full registration fees include access to all educational sessions, exhibit hall, general sessions, and social functions associated with the convention. Fees do NOT include travel, hotel or optional tours.

Refund Policy: All cancellations and refund requests must be received in writing.

■ By Sept. 21 = 100% refund ■ From Sept. 22–28 = 25% refund ■ From Sept. 29–October 5 = 50% refund ■ From Oct. 6–12 = 75% refund ■ After Oct. 13 = no refund ■ No-shows = no refund

After October 15, 2018, all registrations will be onsite and charged the onsite registration rates. If your registration is received after October 15, it will not be processed until you arrive at the convention.

RATE CALCULATOREARLY BIRD

(through 9/7/18)REGULAR

(after 9/7/18) AMOUNT

NPMA Member Rate

1st Attendee $535 $590

2nd–4th Attendees $485 $540

Each Additional Attendee $445 $495

Non-Member Rate

1st Attendee $635 $690

2nd–4th Attendees $585 $640

Each Additional Attendee $545 $595

International Delegate

Member International Delegate $375 $425

Non-Member International Delegate $475 $525

Guest Registration

(Includes general sessions, exhibit hall access, and a ticket to the Final Night PestWorld Party)

$365/adult $125/child*


Optional Tours/Events

Character Brunch with Special Disney GuestsWed., Oct. 24 | 10:30 AM–12:30 PM



Airboats & Wildlife TourPlease select one:

Tues., Oct. 23 | 9:00 AM–12:45 PM Thurs., Oct 25 | Noon–4:15PM

$145/person $145/person

Disney’s “Keys to the Kingdom” TourPlease select one:

Tues., Oct. 23 | 9:00 AM–NOON Fri., Oct. 26 | 9:00 AM–NOON


Kennedy Space Center Tour(Lunch not included)Fri., Oct. 26 | 8:00 AM–4:00 PM


LDG Gives BackMon., October 22 | 1:00 PM–5:00 PM $50 $50

Post-Convention Trip— Welcome to Curacao(Includes welcome reception and special networking opportunities with industry peers: Travel and Hotel Paid on Own)

Santa Barbara Beach & Golf Resort | Oct., 27–30


Swingin' in the Swamp Golf TournamentTues., Oct. 23 | 7:30 AM–12:30 PM


PWIPM 5K Walk/RunKids 1 Mile Fun Run/Walk*Fri., Oct. 26 | 7:00 AM–8:30 AM*Child must be ages 4–12

$45/adult$10/child

$45/adult$10/child

T-Shirt Size: XS SM M L XL XXL

Donation Only: $25 $50 $75 $100 Other $______________

GRAND TOTAL $___________________

METHOD OF PAYMENT Check (Check # ______________________________________)

Visa MasterCard Amex

CARD #

EXPIRATION DATE SECURITY CODE

SIGNATURE

10460 North Street, Fairfax, VA 22030

THANK YOU TO OUR PESTWORLD SPONSORS!

Documents

THE NATIONAL PEST MANAGEMENT ASSOCIATION PRESENTS ...€¦ · THE NATIONAL PEST MANAGEMENT ASSOCIATION PRESENTS ... Women in Pest Management, PestVets and the Diversity Committee