The Magaya InsiderMagaya’s Monthly NewsletterFebruary 2009

In This Issue...

In the WorksExtended Technical Support HoursCredit Limit Check Enhancement

“How To”Magaya Cargo System Real-Time Tracking

Case StudyFaxCargoMagaya Supply Chain Solution

www.magaya.com

MagayaLogistics Software Solutions

Note from Editor

In the Works

Do you wish you had a simple way to notify your customers of their order status? This month’s how-to tip gives you an easy way to do just that – by using Magaya Transaction Tracking. This month’s case study shows you another way to save time and improve your operations: We show you how freight forwarder and NVOCC FaxCargo optimized communication between their Miami and Chile o�ces by implementing the Magaya Supply

Extended Support Hours for Magaya Customers

Magaya Corporation is pleased to o�er its customers extended technical support hours to 8 PM from the previous 5PM Eastern Standard Time (EST).

Begining Monday, February 16th, 2009, we extended our current technical support hours of 9 AM through 5 PM to the hours of 9 AM to 8 PM EST.

We are expanding our technical support hours to meet the needs of our customers on the West Coast as well as the rest of our customers worldwide. Magaya customers can call and receive technical support for issues ranging from operations and administrative questions on any of our software products or plug-ins.

Credit Limit Check Enhancement

The next release of Magaya software will include new options for managing credit limits. Now if a customer has passed the preset credit limit, you can set terms using these three options:

1. Stop receiving bookings from them, 2. Stop receiving cargo in the warehouse for them, 3. Hold the release of any cargo to them.

A notice appears if a user selects the customer, and the Magaya software will not allow the transaction to continue with that customer.

These options will be available in the Maintenance folder. Under Con�guration, select Account-ing.

Chain solution. They also improved visibility into their warehouse with the features in the Magaya WMS Mobile solution that help them manage their inventory by serial number and instantly update their inventory records.

Magaya’s Monthly NewsletterPage 2

www.magaya.com

“How To”?

“How To”?

Real-Time Tracking

The Transaction Tracking feature in Magaya software enables you to allow your customers to track their transactions. An email with a link is sent to your customer for each transaction. The customer clicks on the link and views the current status of the transaction in real time.

You can con�gure your Magaya software with options such as to send an email to a customer automatically whenever a transaction is generated in the Magaya software, or your can set up your software to send an email message only when you want one sent.

For example, when a Warehouse Receipt, Cargo Release, Pickup Order or shipment is created for a customer’s cargo, you can notify that customer with Magaya Transaction Tracking. You can also customize the message in the email.

Transaction Tracking works with any Magaya software. You do not need to install any additional software!

Select Transaction Tracking from the Icon List

Magaya’s Monthly NewsletterPage 3

www.magaya.com

“How To”?

Steps to Set up Transaction Tracking:

• Go to Options and select Configuration. (Alternatively, you can click on the Maintenance folder and select the Configuration subfolder.)

• Scroll down the icons list and click on Transaction Tracking.

• Click in the box next to the “Allow by Transaction Tracking” at the top of the screen to add a check to the box and enable the other checkboxes. (The software has the feature turned off by default.)

• Check the boxes for the transactions you want to track (Quotations, Bookings, Pickup Orders, Warehouse Receipts, Cargo Releases, and/or Shipments).

In the following checkboxes, click on the options you want:• Check the box “Allow the client to navigate through related transactions” if you want your customer to see any activity that is related to that transaction. (For

example if a Warehouse Receipt was created from a Pickup Order, you can show that history of these related transactions.) If you do not want the client (customer) to navigate through related transactions, leave the box blank.

• Check the box “Allow the client to view the charges when tracking transactions” if you want your customer to view charges. If you do not want your customer to

view charges related to their transaction, leave the box blank.

If you have a software programmer who is creating your own tracking solution,click on the next two checkboxes:

• “Allow Tracking by Transaction Numbers”

• “Return only XML when tracking transaction”

If you will use Magaya for tracking, leave the checkboxes blank.

• Select the language for the tracking emails (English or Spanish).

Magaya’s Monthly NewsletterPage 4

www.magaya.com

“How To”?

In the box titled “Transaction Tracking Email”, select how you want to send emails:

• “Don’t send tracking email to clients” – this option will not automatically send email messages. You must go to the Email button on the top toolbar and click on

the arrow on the side of the button and select the option “Send tracking link by email.” An email is generated. Click Send.

• “Ask before sending tracking email to clients” – this option will create the email and display it on the screen. You must click the Send button to send the email message.

• “Automatically send email to clients when a transaction is finished” – this option will send the email automatically. You do not need to create the email or click Send.

• “Use Magaya Email Client to send tracking messages” – this option will use the Magaya email to send email messages instead of your Outlook Express or other

email program. If you select this option, click the Configure button. It is recommended that an IT person or administrator configure this option. (In the

dialog box enter the SMTP server information, the authentication method, and character set. Click OK.)

To customize the message in the email:Magaya software provides you with a default message in the email subject line and body of the email.

You can customize these fields by typing over the default message that is displayed.

Magaya’s Monthly NewsletterPage 5

www.magaya.com

“How To”?

If you want to reset all the options in the Transaction Tracking, click the Reset button.

Save your Changes:When you are �nished setting up your options, click on the Save button to save your changes.

Now you have con�gured your Magaya software to send email messages to your customers.

Note:If the customer’s email address is not in your Magaya system, you can add their email address: Go to the Maintenance folder and select Customers. Click on the customer’s name and add their email address.

What the Customer Sees:When your customer clicks on the link in the email, they see the details of the transaction such as the cargo description and events. You can set the events or add notes to the Events �eld in a transaction.

This is an example of the email message Magaya Transaction Tracking creates.

Transaction Tracking works with any Magaya software. You do not need to install any additional software. Please visit our website for details:

http://www.magaya.com/products/magaya_transaction_tracking.aspx

CASE STUDY:

FaxCargoInternational Logistics Provider North and South America

MAGAYA IMPLEMENTSWarehouse Improvements Bene�t Destination Processes

To save time in the warehouse and at the destination, international freight forwarder and NVOCC

FaxCargo implemented the Magaya Supply Chain solution, Magaya WMS Mobile, and Magaya

LiveTrack. Now all their shipment documentation is instantly sent from their Miami o�ce to their

Chile o�ce and back, and the inventory information is updated and available for all departments

to see and use.

MagayaLogistics Software Solutions

‘‘ ‘‘The Magaya system is tailored for freight forwarders. It has all the

documentation we need to transmit to our agent in Santiago,

Chile. It’s very complete and makes our work easier.

Magaya Supply Chain Solution

Yudy Perez, FaxCargo, Operations Manager

FAXCARGO

CHALLENGE

SOLUTION

FaxCargo �rst started using the Magaya Cargo System seven years ago.

When they needed to keep track of inventory by serial number for a

new customer last year, they decided to upgrade to the Magaya Supply

Chain solution. Other bene�ts they gained from the upgrade include

improved warehouse procedures and time savings at their

destinations. They made their destination processes for their frequent

shipments to Chile and other places more e�cient, enabling the

destination agent to quickly locate a given customer’s merchandise

without having to open a container.

Along with the Magaya Supply Chain solution, FaxCargo is taking

advantage of a Magaya WMS Mobile handheld scanner in their warehouse.

This has improved operations from the warehouse �oor to the o�ces in

Miami.

When the receiving process begins in FaxCargo’s warehouse, the sta�

unloads and weighs the cargo. Using Magaya Supply Chain solution

speeds up the process of entering the information from the packing slip

and commercial invoice to create a Warehouse Receipt. The Magaya

solution calculates the volume of the inventory based on the weight

entered, simplifying the process and eliminating errors. The warehouse

location is entered, and Magaya software automatically updates this

information for the front o�ce to see.

FaxCargo uses the Magaya Supply Chain solution to print a label for the

box or package. But they have added an innovation – they use colored

labels. For example, they use Magaya to print red colored labels for all

merchandise that entered the warehouse since January 1, 2009. In 2008

they used yellow labels. All outgoing cargo is marked with a green sticker.

The colored labels provide the sta� and Assistant General Manager Miguel

Gonzalez with a quick visual assessment of inventory status just by

glancing around the warehouse.

AT A GLANCEFaxCargo

www.faxcargo.com

INDUSTRY

International Logistics

Provider

SOLUTION

Magaya Supply Chain

An international freight forwarder and NVOCC, FaxCargo has been in Miami for seven years with an o�ce in Chile. Their customers in Chile have come to rely on FaxCargo’s e�cient daily shipments to Chile. FaxCargo optimized their communication between their o�ces in Chile, Las Vegas, and Houston and with their destination agents by using the Magaya Communication Center to ensure all import and export documentation requirements are met quickly. They also provide some of their customers the ability to see the status of their cargo by using Magaya LiveTrack, keeping their customers well informed.

Tracking Part Numbers with Magaya WMS Mobile Solution

FaxCargo also uses the Magaya WMS Mobile handheld scanner to scan

each item to a warehouse location as it comes in, including boxes with

more than one serial number inside. The scanner sends the information to

the Magaya Supply Chain solution over a wireless signal. An antenna

boosts the signal so the handheld scanner can be used in the farthest

corner of their warehouse, even out in their parking lot. They also use the

scanners for Pick and Load Orders.

FaxCargo keeps track of inventory by part numbers and serial numbers for

one of their customers who sends Apple products, iPods, and iPhones,

each with a serial number.

“A customer may order four iPods, but a box may have �ve,” Mr. Gonzalez

explained. “So we separate the inventory and scan those serial numbers.

Then we know what we have shipped and what we have left in the

warehouse.”

After they scan those serial numbers, they repack the items for the

outgoing order and scan each item to a pallet ID number with the

handheld scanner. The pallet is labeled with a green sticker with a barcode

printed from the Magaya system. Then the pallet is loaded into an air

cargo container such as an LD7 or LD8. The shipment is created in the

Magaya system by adding the container number to the shipment

paperwork. The container number tells the destination agent what is in

each container. Destination agents can also use the chat feature in the

Magaya Communication Center to talk to the people in the Miami o�ce

or place orders at any time.

“Previously, the agent had to open the containers to �nd a speci�c

customer’s merchandise,” Mr. Gonzalez explained. “Now, with the

documentation in the Magaya system, the agent knows what is inside

without having to open the containers.”

FAXCARGO

RESULTS

Taking Advantage of Features in the Magaya Supply Chain Solution

Another feature in Magaya software that FaxCargo is taking advantage

is the option to attach photographs of all the merchandise to their

Warehouse Receipts. They can record if any damage has occurred in

shipping and give their customer the information, avoiding any

confusion or mistakes about who is liable.

FaxCargo photographs the merchandise with a digital camera that

sends the images over the same wireless connection used for the

handheld scanner and saves the images on FaxCargo’s server computer.

The photographs are instantly available to attach to the Warehouse

Receipt. They click on the Attachments tab of the Warehouse Receipt

dialog box and click the Add button to attach the photographs.

IN CLOSING

For more information please visit us at:www.magaya.com

MagayaLogistics Software Solutions

786.845.9150 info@magaya.com www.magaya.com

All rights reserved. Magaya, the Magaya logo and all products are all trademarked unless speci�cally

speci�ed as of a third party.

© Copyright 2009, Magaya Corporation.

SOLUTION (cont.)

FaxCargo has experienced many advantages by using Magaya

software:

• Visibility into their inventory status: The Magaya system

updates the inventory automatically when items are

scanned and packed into outgoing shipments resulting in

accurate records that are easy to access

• Visibility into their warehouse: Packages marked with

colored labels printed from Magaya provides quick

assessment of stock

• Improved destination processes: Knowing what container

holds each customer’s merchandise, improving customer

satisfaction

• Improved communications: Agents and customers get

status updates on their cargo in real time by using Magaya

LiveTrack

“The ability to scan the packages and have all the information in the

Magaya database saves us a lot of time and organizes both the

warehouse and o�ce much better,” Mr. Gonzalez said. “We can �nd items

in the warehouse very quickly now.”

“The Magaya system is tailored for freight forwarders,” Operations

Manager Yudy Perez said. “It has all the documentation we need to

transmit to our agent in Santiago, Chile. It’s very complete and makes

our work easier.”