The LDI Core Dimensions:

RESPECTEMPATHYSPECIFICITYGENUINENESS

RESPECT

EMPATHY

SPECIFICITY

a simple concept

It’s not…

“to clearly and exactly state what you want (done)”

APPLIES TO YOUR:

Direct ReportsTeam

Co-workersSupervisorCustomers

Even your family! :-)

SPECIFICITY

and GUESSING(think grocery store)

LDI Premise:

If you are specific, people don’t have to

guess.

If people don’t have to guess, they will have

greater success.

MORE TO THE POINT, THE OPPOSITE IS ALSO

TRUE:

ONE MORE FACTOR….

TRUSTHIGH levels of Specificity engender HIGH levels of TRUST:

LOW levels of Specificity engender LOW levels of TRUST:

BECAUSE PEOPLE FEEL:

“I’VE BEEN MANIPULATED”

“I’M BEING SET UP TO FAIL.”

The more guessing people have to do, the

LESS THEY TRUST

your leadership

WAYS TO BE SPECIFIC & ENCOURAGE SUCCESS

• Front load to provide full info necessary - to be clear about what you want.

• Provide a model or example of what excellence looks like.

• Provide touchstones or benchmarks.

•Check back on progress (this is not micro-managing).

• Provide specific feedback on what’s going good or not.

‘HELP ME ACHIEVE EXCELLENCE’

SPECIFICITY

is NOT Micro Managing

Micro Managing

• Give Assignment

• Stand over shoulder

• Direct everything being done: what/when/how, etc.

Managing with Specificity

• Be Very Specific on What You Want Done.

• Let Your Person Determine How to Do It(let them exercise the abilities you hired them for).

Integrating the Core DimensionsDemonstrates Respect: ‘Your time is valuable & I trust your ability.’Encompasses Empathy: ’I recognize this is not easy; here are some challenges I see.’Exercises Genuineness: ‘I’m being upfront w/ you; I want you to succeed.’

GENUINENESS

The LDI Core Dimensions:

RESPECTEMPATHYSPECIFICITYGENUINENESS