The Kentucky Pharmacist Vol. 6, #5

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KentuckyPharmacist

News & Information for the Kentucky Pharmacist Association

Vol. , No. 6 5 September 2011

KPhA Pharmacy Student Legislative Day Is November 16 KY Renaissance Pharmacy Museum Conducts Open House

Barbara Tolliver, Robert McFalls & Leah Tolliver Tyler Lanham, Megan Welch, Robert McFalls &Alan Webb

Kimberly Croley, Robert McFalls and Rachel Croley

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KENTUCKY PHARMACIST1

At this time, I vow to devote my professional life to the service of all humankind through the profession ofpharmacy.

I will consider the welfare of humanity and relief of human suffering my primary concerns.

I will apply my knowledge, experience, and skills to the best of my ability to assure optimal drug therapyoutcomes for the patients I serve.

I will keep abreast of developments and maintain professional competency in my profession of pharmacy.

I will embrace and advocate change in the profession of pharmacy that improves patient care.

I take these vows voluntarily with the full realization of the responsibility with which I am entrusted bythe public.

Kentucky Pharmacists AssociationThe mission of the Kentucky Pharmacists Association is to promote the profession of pharmacy, enhance thepractice standards of the profession, and demonstrate the value of pharmacist services within the health care system.

The Kentucky Pharmacy Education and Research Foundation (KPERF), established in 1980 as a non-profit subsidiary corporationof the Kentucky Pharmacists Association (KPhA), fosters educational activities and research projects in the field of pharmacyincluding career counseling, student assistance, post-graduate education, continuing and professional development and public healtheducation and assistance.

It is the goal of KPERF to ensure that pharmacy in Kentucky and throughout the nation may sustain the continuing need forsufficient and adequately trained pharmacists. KPERF will provide a minimum of 15 continuing pharmacy education hours. In addition, KPERF will provide at least three educational interventions through other mediums such as webinars to continuously improve healthcare for all. Programming will be determined by assessing the gaps between actual practice and ideal practice, with activities designed to narrow those gaps using interaction, learning assessment, and evaluation. Additionally, feedback from learners will beused to improve the overall programming designed by KPERF.

Copyright 2011 to the Kentucky Pharmacists Association. The Kentucky Pharmacist is the official journal of the KentuckyPharmacists Association published by-monthly. The Kentucky Pharmacist is distributed to KPhA members, paid through allocationsof membership dues. All views expressed in articles are those of the writer, and not necessarily the official position of the KentuckyPharmacists Association. Editorial, advertising and executive offices at 1228 US 127 South Frankfort, KY 40601.Phone 502.227.2303 Fax 502.227.2258 email [email protected] website http://www.kphanet.org

Editorial Office:

Oath of a Pharmacist

President’s Perspective

American Pharmacists Month

Continuing Education - Disease State Management

August Technicians Quiz

August Pharmacists Quiz

Opinions

Pharmacy Time Capsules

Continuing Education - Treatment of Osteoporsis

September Technicians Quiz

Table of Contents....Oath....Mission Statement September Pharmacists Quiz

Pharmacists Mutual

Rx and the law

Continuing Education - Flu Shots

October Technicians Quiz

October Pharmacists Quiz

Save the date/ASPC

Frequently Called Numbers

Board of Directors

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Table of Contents . . . Oath....Mission Statement..... September 2011

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September 2011

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President’s Perspective. September 2011

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September 2011President’s Perspective.

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September 2011

Pharmacists throughout Kentucky will join with national colleagues in celebrating American Pharmacists Month throughout the month of October. Throughout the Commonwealth, this month-long observance is a time to recognize the significant contributions to health care and the commitment to patient care by pharmacists in all practice settings. For 2011, "Know Your MEDICINE, Know Your PHARMACIST" is serving as the theme and core message. It is the goal of American Pharmacists Month to recognize the vital contributions made by pharmacists to health care in the United States; enhance the image of pharmacists as the medication experts and an integral part of the health care team, not just dispensers of medication; educate the public, policy makers, pharmacists, and other health care professionals about the key role played by pharmacists in reducing overall health care costs by improved medication use and advanced patient care; and stress the importance of Knowing Your Medicine and Knowing Your Pharmacist to ensure drug therapy is as safe and effective as possible. During the course of the month, National Hospital and Health-System Pharmacy Week will be observed the week of October 16-22, 2011 as we acknowledge the invaluable contributions that pharmacists and technicians make to patient care in our nation's health care institutions. And, National Pharmacy Technician Day will be October 25, 2011.

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September 2011Disease State Management

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September 2011August Technician’s Quiz

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September 2011August Pharmacists Quiz

Pharmacy Customers Express Opinions and Satisfaction with Community Pharmacies

In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, SMaccording to the J.D. Power and Associates 2011 U.S. National Pharmacy Study released on September 20.The study finds

that pharmacy customers have increasingly higher expectations when it comes to wait time. Among chain drug store

customers who wait less than 3 minutes to give their prescription information to pharmacy staff, satisfaction averages 836 on a

1,000-point scale, while satisfaction declines to 783 among those who have to wait more than 3 minutes.

“Customers are expecting more from their brick and mortar pharmacynot just in terms of wait time, but also in terms of contact

with the pharmacist and pharmacy staff,” said Rick Millard, senior director of the healthcare practice at J.D. Power and

Associates. “In fact, brick and mortar pharmacies are able to better differentiate themselves by offering additional services

from the pharmacy staff. These personal contacts may help distinguish the store experience as satisfying for pharmacy

customers.”

The study, now in its fith year, measures customer satisfaction with pharmacies in two segments: brick and mortar and mail-

order. The brick and mortar segment includes chain drug stores, supermarkets and mass merchandisers. Five key factors

that contribute to customer satisfaction with brick and mortar pharmacacies are examined: prescription roderering and pick-up

process; store; cost competitveness; non-pharmacist staff; and pharmacist. Four factors are measured in the mail-order

segment: cost competitiveness; prescription delivery; prescription rodering; and customer service. The finds echo those

expressed by readers of Consumer Reports in 2011 and in previous years. In Consumer Reports' most recent survey 94

percent of readers polled said they were highly satisfied with their experiences at independent community pharmacies.

Overall satisfaction with mail-order pharmacies has declined considerably in 2011 from 2010, primarily driven by decreases in

satisfaction in the prescription ordering and prescription delivery factor. Despite this decline, fewer mail-order customers than

in any year the study has been conducted say they would switch to purchasing prescriptions in a store.Mail-order pharmacy

customers are significantly more satisfied when they have the ability to request overnight delivery and it is included free of

charge. Only 12 percent of mail-order customers, however, say they are aware of and have access to this service.

? Some customers benefit from speaking with a pharmacist. Satisfaction is highest among those who are able to have

such conversations in a private area.

? Mail-order pharmacy customers should check whether there are options to track the order or to arrange for expedited

delivery.

? Sign up for automatic refills if they're available.

? Some pharmacy locations offer health testing or wellness servicesan added benefit that many customers appreciate.

The 2011 U.S. National Pharmacy Study is based on responses from more than 12,300 customers who filled a new

prescription or refilled a prescription during the three months prior to the survey period. The study was fielded between

June and July 2011

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Opinions

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September 2011Time Capsules

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Treatment of Osteoporsis September 2011

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September 2011Treatment of Osteoporsis

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KENTUCKY PHARMACIST


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September Technician’s Quiz September 2011

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September 2011September Pharmacist’s Quiz

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Pharmacists Mutual September 2011

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RX and the Law September 2011

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September 2011RX and the Law

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Kentucky Pharmacists Association September 2011

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September 2011October Technicians Quiz

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September 2011October Pharmacist’s Quiz

Frequently Called Phone Numbers . . . .

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KENTUCKY PHARMACIST

September 2011

Board of Directors . . . .

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KENTUCKY PHARMACIST

September 2011

Save the Date for our 2012 Annual Meeting: June 13-16, 2012

The 134th Annual Meeting of the Kentucky Pharmacists Association has been set for June 13-16, 2012 at the Marriott Griffin Gate in Lexington. Save the date and check KPhA's web site for periodic updates

). See YOU at the 134th Annual Meeting !(www.kphanet.org

Available for purchase for $10.00 at

http://www.canstockphoto.com/2012-retro-style-calendar-set-1-june-5777426.html

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September 2011Save The Date/APSC

TheKentucky1228 US 127 SouthFrankfort, KY 40601

PharmacistPRSRT STD

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Lexington, KYPermit No. 1478

Documents

The Kentucky Pharmacist Vol. 6, #5