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Inside This Issue: Franchisee interviews with:
Brent MeddersJason Shifflett Robert Jonas
www.dominosdfa.com
Our Mission:To provide Domino’s Pizza Franchisees a unified organization working to maximize the value of our members’ stores.
Our Priority:To protect and increase the profitability of our Franchisees.
Our Goal:Through a unified voice, contribute tothe enduring success of Domino’s Pizza, by empowering, educating, and passionately representing the franchise community.
Volume XVI Issue II
| of Domino’s Pizza Franchisees |TH
EVOICEInside This Issue:
Franchisee interviews with: Jason ShifflettBrent Medders
Robert JonasBecome a Profit Hero
CONTENTSIN THIS ISSUE
Training12 The Training Room-Thoughts from VegasDominic Benvenuti
14 Leverage Your BeverageMike Saccone- Coca Cola
28 Safety and Security with Regard to New Store Developement
34 Lead By Example Jim Gerety
44 Update from Mike McDermott
Members54 DFA Membership
55 Membership Form
58 Preferred Vendor Partners Directory
61 DFA Board Members
63 DFA Staff and Advertising Index
Franchisee Interviews8 Jason Shifflett
20Brent Medders
38 Robert Jonas
CHIEF EXECUTIVE OFFICER KEN PEEBLES / PUBLISHER DFADESIGN & EDITOR- IN-CHIEF JAMIE REAMS / GRAPHIC DESIGN LEE REAMS / PRINTING ROSS PRINTMARKETING
TheVoice| of Domino’s Pizza Franchisees |
If you would like to submit an ad, article, feedback, or recommend a topic of interest, please contact Jamie Reams at 210-845-1072 ext. 3, or email [email protected]. The opinions expressed in this publication do not necessarily represent Domino’s Pizza Franchisees, Domino’s Pizza, Inc., and/or any of its agents. The Voice is printed quarterly and distributed to the entire Domino’s Franchisee Community.
Updates4 Ken’s Quarterly KornerKen Peebles, CEO
16 Legal Update:Managing ADA Related Risk? Tareq M. Hishmeh & Brook J. Carrell
24 Ten Important HR Steps for Business ownersJulie Wigley
48 Legal Update:Did your DUI Lawyer Draft your Employee Handbook? J. Hagood Tighe
49 Partners Foundation Update
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Accounting & Tax:
Horne, LLP Contact: Michael Sassano Phone: 866-281-3950
Monterra Franchise Services, Inc.Contact: Larry YappPhone: 800-481-8990
The Bottom Line, Inc. Contact: Marnie FeinourPhone: 800-237-0704
Finance & Lending:
Human Resources:
Please consider our preferred partners first when choosing your products and services. Check out our updated vendor list on www.dominosdfa.com under Vendor Directory.
This directory includes our most valuable:
Platinum Gold Silver and Basic Partners!
Directory Vendor Partners
Direct CapitalPhone: 603-433-9476
Background Check:
SterlingContact: Jennifer KuznickiPhone: 800-384-7105
Energy Savings:
Summit EnergyContact: Jon RobinsonPhone: 502-614-2333
GRP FundingPhone: 877-571-7999
Business Financial ServicesContact: Scott KantorPhone: 866-914-4030
HireRight- Basic PartnerContact: Susan HensleyPhone: 866-375-2462
MyDominosInsurance (MDI)Contact: Jason UptonPhone: 800-251-7407 Cell: 256-738-6752
Insurance [Business]:
MaSSCorpContact: Jeff Murphy, ARM, Executive Director Phone: 800-766-5677
Concklin InsurancePhone: 800-451-1565
PaychexContact: Karen SladdenPhone: 877-216-3655
PaychexContact: Karen SladdenPhone: 877-216-3655
Professional Team Insurance- Basic PartnerContact: Farhad BachadoraniPhone: 818-609-9133
Renansiance Dental- Basic PartnerContact: Tom Dimmer Phone: 517-381-4222
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Plasticard-Locktech InternationalContact: Tracy MorrisPhone: 800-752-1017 ext.1299
Supplies & Products:
Middleby Marshall Oven CompanyContact: Larry BiretaPhone: 248-302-1199
Wizardline Technologies, Inc.Contact: Shawn BrunellePhone: 978-423-0875
Hightech Grafix/B&R TechnologiesContact: Bryan NicholsPhone: 817-268-4040
Technology:
Ross PrintMarketing, Inc.Contact: Eileen BromwellPhone: 800-421-1684
Marketing Services:
Cintas CorporationContact: Paulette KalinPhone: 513-573-4269
Fisher & Phillips, LLP Contact: Hagood TighePhone: 803-255-0000
Labor Lawyers:
XLT OvensContact: Nick RothsPhone: 316-719-3722
Coca-ColaSoutheast Contact: Geoff GotschPhone: 404-403-7183 Northeast Contact:Jennifer Goodyear Phone: 410-330-4434 Midwest Contact: Lisa Mayer Phone: 248-318-7630 West Contact: Stephanie Somenek Phone: 480-797-4527
Connect MarketingContact: Carlos Green or Sean JohnsonPhone: 800-546-2993 or 800-377-4683
ValassisContact: Caroline Briggle HattemerPhone: 214-435-1464
youGOTtraining.comContact: Adam BicePhone: 517-795-1315
Admetrics Call Tracking Contact: David TarasenkoPhone: 250-980-4201 x250
Itech Digital- Basic PartnerContact: Shannon MartindalePhone: 317-704-0440 x117
Loomis SafesContact: Larry LaddPhone: 331-645-0757
Safe Specialist:
Security Equipment:
BunzlContact: Tom DobatPhone: 810-936-2030
Ecolab/SSDCContact: Philip C. PerryPhone: 859-312-4041
Lloyd PansContact: Traci RennakerPhone: 509-468-8691
Phone Systems:
EasyRunContact: Mike Long Phone: 772-335-8454
SutusContact: Phoi-LinhvuongPhone: 866-987-8866 x-6100
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The DFA welcomes our newest elected Board Member Brent Medders representing the Southeast Chapter!
Brent Medders began as a driver with Domino’s in 1981 in Athens, GA for Franchisee Mike Conway while attending the University of Georgia. He served as a manager, supervisor, and director of operations before buying his first store in Charlotte, North Carolina. He built three additional stores and sold them three years later.
He then went on to serve as Regional Director of Training for corporate for two years before franchising again with two new stores built in south central Tennessee. Three years later, he sold the stores to re-develop the Little Rock, Arkansas market. Brent has now been in Arkansas for 19 years and after successfully developing central Arkansas, he has moved on to re-develop Northwest Arkansas. He has owned and operated 30 stores in his career, and currently has 10 stores. Brent is most proud of his sponsorship awards and the the National Blitzkrieg award for most store growth in the country. Brent is a newly elected DFA board member representing the Southeast Chapter.
Outside of Domino’s, Brent serves on the Board of Directors for Bethany Christian Services Arkansas (adop-tion placement), works on the diversity committee for private schools, plays basketball, and coaches various levels of basketball.
Brent has been married to his wife, Laura, for 21 years and has four children: Cole, who attends Baylor University, Shelby, who is a high school junior, Lucy, who is 7, and Brandon, who is 3. Why do you choose to serve on the board? I’ve been extremely fortunate to work for, and alongside many outstanding individuals and high level operators. I serve in order to pass along the knowledge and insight I’ve gleaned through these relationships to others in our franchise community. Additionally, our business is changing at a faster pace than at any other time in our history, and it is vital that our franchise community be unified and informed. Ultimately, protecting the integrity of our brand comes first....whether that be locking arms with DPLLC, or viogorously voicing concerns when necessary. Which resources do you recommend Franchisees utilize to benefit their business? Our Franchise community is by far the most valuable resource we have. Involvement in the DFA and participation in DMA meetings, town meetings, Rallys, etc. are but a few of the ways to continuously connect with fellow Franchisees. Proactively reach out and seek out fellow Franchisees when you are facing difficult challenges or need innovative solutions.
Brent MeddersFranchisee-Arkansas501-753-4111 (office)501-831-5692 (cell)[email protected]
Welcome back to the following re-elected Board Members:
Mike Brown- West Chapter- 3 Year TermBill Graves- Midwest Chapter- 3 Year TermRob Rivard-Northeast Chapter 3 Year Term
Osmand Qasim- Southeast Chapter- 1 Year Term
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Chris Reisch Franchisee-Kentucky 502.867.7087(office) 502.316.3456 (cell) [email protected]
Reece Arroyave Franchisee-Illinois 847.846.9491 (office) 847.846.9491 (cell) [email protected]
Board Members
Rick Swisher Franchisee-California DFA Chairman of the Board 512.402.0820 (office) 512.633.2082 (cell) [email protected]
Forum Elected Representatives
Daniel DainFranchisee-Texas361.937.6364 (office)361.438.7682 (cell)[email protected]
Bill Graves Franchisee-Minnesota, Wisconsin, and West Virginia 612.306.0679 (cell) 320.235.8277 (office) [email protected]
Ed Treacy Franchisee-Maryland and Pennsylvania 301.856.1208 (office) 301.509.6756 (cell) [email protected]
Seth GollhardtFranchisee-Pennsylvania570.639.5579 (office)570.262.0204 (cell)[email protected]
Go to www.dominosdfa.com “About Us” section for more information on our Board Member bios, terms of service, and election process.
Rob RivardFranchisee-Massachusetts978.697.4396 (office)978.697.4396 (cell)[email protected]
Midwest Chapter
Northeast Chapter
Brent Medders Franchisee-Arkansas 501.753.4111 (office) [email protected]
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Osman Qasim Franchisee-North Carolina and South Carolina 704.223.1440 (cell) [email protected]
Chip Burr Franchisee-Louisiana, Mississippi, and South Carolina 504.416.2344 (cell) [email protected]
Alan Murph Franchisee-Texas 210.657.4043 (office) 512.844.4594 (cell) [email protected]
Mike Brown Franchisee-Washington 253.474.4831 (office) 253.468.8557 (cell) [email protected]
James Gerety Franchisee-Texas and Arizona 432.570.1990 (office) 432.967.3030 (cell) [email protected]
Board Members
Southeast Chapter
West Chapter
Board Appointed Member
Brian Edler Franchisee-Ohio 419.425.1130 (cell) [email protected]
legal update
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Advertisers IndexCintas, 11
Coca-Cola, 2
Concklin Insurance, 23
Connect Marketing, 37
Craft Veach & Co., 50
Direct Capital, 41
Ecolab, 30
EasyRun, 19
Horne, 43
Hightech Graphix/B&R, 51
Lloyd Pans, 36
MaSSCorp, 27
Middleby Marshall, 31
Monterra Franchisee Services, 46
MyDominosInsurance, 32-33
Paychex, 36
Plasticard, 42
Red Book Solutions, 56
Renaissance Dental,42
Ross PrintMarketing, 64
Sprint, 56
Sterling, 26
Sutus, 6-7
The Bottom Line, 30
Wizardline, 57
XLT Ovens, 18
You Got Training, 47
StaffChief Executive OfficerKen PeeblesPO Box 536Schertz, Texas 78154Office: 210.845.1072 ext. 1Cell: 210.845.4811 Fax: 866.812.7727Email: [email protected]
Domino’s Pizza History:•Started with Domino’s Pizza Distribution in 1986 as the produc-tion team leader for the Louisiana commissary; was promoted to Louisiana commissary manager in 1987.•Held positions as Distribution manager in Michigan, Florida and at Equipment and Supply.•Promoted to work at the World Resource Center as Distribution’s representative on national level cross functional projects. (Pizzazz/Burger King, alternative venues, and new product development were some of the projects)•Promoted to Regional Vice President for the Western U.S. over-seeing 11 Distribution centers. •Held positions as Distribution Vice President responsible for Na-tional Purchasing, Quality Assurance, Customer Satisfaction and the Director of the Quality Board (Established, implemented and maintained standards and policies)•Received Distribution’s Manager of the year in 1988 as the GM of DNC/Louisiana.•Received Distribution’s Manager of the year in 1998 as the GM of DNC/Florida.•Previous Board member of the Partner’s Foundation.
Office ManagerStephany HirschPO Box 536Schertz, Texas 78154Office: 210.845.1072 ext. 2Fax: 866.812.7727Email: [email protected]
Domino’s Pizza History:• Started with DFA in April 2011• Serves as membership coordinator and project manager for the DFA• Previous to DFA, spent 25 years in the hotel/hospitality industry
Director of Sales and CommunicationEditor-in-Chief/Design-The Voice MagazineJamie ReamsPO Box 536Schertz, Texas 78154Office: 210.845.1072 ext. 3Fax: 866.812.7727Email: [email protected]
Domino’s Pizza History:•Started with DFA in 2006•Serves as vendor contact, designer and Editor-in-Chief of “The Voice”
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