THE IMPORTANCE OF FEEDBACK FOR EFFECTIVE COMMUNICATION

Communication..!!Communication is not merely the

transmission of message or messages

itself. It is the mutual exchange of

understanding between speaker and receiver

What is feedback…??

Feedback is audience‘s response, which enables you to evaluate the

effectiveness of your message.

Process of Communication

In the process of communication

The speaker generates an idea to share

Gets an appropriate medium or channel

Receiver get the idea(message)

Interpret(decode) the idea

Response to the speaker (FEEDBACK)

Pass it on to the receiver

Types of feedback… Non-verbal

Smile

Sighs

Frown

Cry

Smile Frown

Oral

Asking Question

Giving CommentComment

ShoutingWritten

Replying to an e-mail

Writing Comment

feedback…

Effects of feedback

Feedback makes communication meaningful.

It sustain the communication process. It tells communication is making sense or

not. It helps to plan what next to be one or say. It complete the whole process of

communication.

Feedback is integral part of communication. Proper feedback helps avoid misunderstanding.

If the audience has interpreted incorrectly there is chances to correct it.

Communication has produced the desired effect or not can be determined by analyzing receiver ‘s

feedback. Giving audience a chance to feedback is crucial for

maintaining an open communication climate.

Importance of feedback in communication

Importance of feedback in business Effective communication are essential for an

environment. Poor communication and lack of feedback can lead to frustrated customer, unmotivated employees and a negative corporate culture.customer

When a customer has an issue related to services or products , he should be availed a proper medium to provide feedback. This is the only a company can know its service or product is satisfying to customers or not.

Employee

At each level in an organization , employees have the most effective ideas and solutions. They should be given opportunity to share their opinion. Their productivity can be increased by appreciating their feedback.Corporate

cultureWith a lack of feedback, a corporate culture can be unmotivated. Feedback allows both customers and employees share their opinion , creating a healthy corporate environment which leads to greater productivity motivation.

feedback…

ways to improve feedback communication

Feedback should be job related and specific, not flattering.

A manager should not criticize one’s opinion. If there is a negative feedback about a person , the

feedback should be said direct to the recipient . Feedback should be well timed.