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GoBeyondTheData.com productDNA 2019 Dave Mathias Beyond the Data | @DaveMathias | @GoBeyondtheData

The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

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Page 1: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

productDNA 2019

Dave MathiasBeyond the Data | @DaveMathias | @GoBeyondtheData

Page 2: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.comSource: Youtube https://www.youtube.com/watch?v=OQxmT2kVz-c

Page 3: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Page 4: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Data is like all languages?

• There is vocab to learn• The more you speak the

better you get

Page 5: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Page 6: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Page 7: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Understand your data

Qualitative vs QuantitativeRandom vs Non-randomBiased vs UnbiasedCustomer vs General populationCorrelation vs Causation

Page 8: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Is your data?

Qualitative & Quantitative

Page 9: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Is your data?

Random or Non-random

Page 10: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Is your data?

Biased or Unbiased

Page 11: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Does your data reflect the

Customer or General Population

Page 12: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Be wary of correlations

Page 13: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Page 14: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Dilbert: https://dilbert.com/strip/1995-11-10

Page 15: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

So what do we really “know”?

Source: https://en.wikipedia.org/wiki/Johari_window

Known Knowns

aka Arena

Known Unknowns

aka Facade

Unknown Unknowns

aka Unknown

Unknown Knowns

aka Blind Spot

We know We don’t know

Others know

Not known to others

Johari Windowhttps://buyerblueprints.com/wp-content/uploads/2016/01/Screen-Shot-2016-01-21-at-11.03.07-AM.png

How can we build on product positives? How can we reduce product

negatives?

What new product ideas based on customer

knowns?

What do we need to communicate more and

better to customer?

What do we need to research and discover

using data?

Page 16: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Identifying & managing uncertainty

• What is your need for certainty?• Accuracy vs. Precision• What is the impact of errors? • What are the tradeoffs?• Uncertainty will exist but your

strength is understanding itType 1 ErrorFalse PositiveCorrect

Type 2 ErrorFalse Negative Correct

RealityTrue False

Measured /Perceived

True

False

Accurate Precise

Page 17: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Shifting System 1 to System 2 thinking…or enhance data thinking into System 1

System 1 is the elephant: instinctual and powerful

System 2 is the rider: deliberate and discerning

Influence others with data

Page 18: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Harness good data viz

Page 19: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Other ways to influence others with data

Timely notifications

Lead with a story, support with data

Targeted design

Page 20: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Always continue learning

• Books: Data Science for Business, Weapons of Math Destruction, Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics

• Podcasts: Data Able, Storytelling with Data, Econtalk, Data Skeptic, Hidden Brain

• Websites: FiveThirtyEight, People Science by Martiz

• In-Person: MinneAnalytics, StarEightyTwo MeetUp, Twin Cities Data Visualization Group

Page 21: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Page 22: The Human Side of Data for Product DaveMathias productDNA ... the... · Dataclysm, Automating Inequality, Thinking Fast and Slow, Freakonomics • Podcasts: Data Able, Storytelling

GoBeyondTheData.com

Contact or follow me at:o [email protected] | in/davemathias1 | @DaveMathiaso Check out Data Able podcasto gobeyondthedata.com | @GoBeyondTheData

Source: https://pixabay.com/illustrations/question-mark-pile-questions-symbol-2492009/

Thank you!

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