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FMCO00006-O001
GPAQ The General Practice
Assessment Questionnaire
Dr J A Barton
Forton Medical Centre
Individual report for:
Dr J A Barton
Supported by
17 March 2009
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FMCO00006-O002
J
National GPAQ benchmarks based on data collected during the
2005-6 contract year (this is to be used during 2007/8 contract
year analyses)
Consultation version (2.0): GPAQ benchmarks for 2005-6 The
following benchmarks figures are based on data from 190,038
respondents (aged 16 or over) from more than 1,000 UK general
practices who completed the Consultation version of GPAQ after
seeing a GP. Click here if you would like to see a detailed
breakdown of the characteristics of the patient sample. This will
give you the opportunity to download a Word document.
NOTE: these benchmarks do not relate to the postal version of
GPAQ, which includes questions about nursing care at the practice
(Qll and Q12a-c). Please refer to the postal GPAQ benchmarks page
on this website if you have used the postal version of GPAQ to
carry out your survey. Please be aware that the ’overall
satisfaction’ question is no longer included version 2.0 of GPAQ so
we have not produced a benchmark score for this item. The following
table shows scores for the individual evaluation questions in GPAQ,
i.e. the ones where patients judge how good that particular aspect
of care was. Each score is expressed as an average (mean) for all
patients who completed the individual question. They are
represented as a percentage of the maximum achievable score, so the
best possible score in each case is 100.When comparing your own
practice’s scores against these national benchmarks, we suggest
that a difference of 10 percentage points should be taken as
significant. We do not advise concentrating on differences that are
smaller than this.
fQ2. Satisfaction with receptionists 77
[5§ai~S~atisfacti0nwi~{h-o°pen in g i~0urs
...........................................................................................................
67 IQ4b. Satisfaction with availability of particular doctor
i----(~6 ......
IQ5b. Satisfaction with availability of any doctor
................................ ~-69~
[Q7b. Satisfaction with waiting times at practice -- I--57
[Q8a’~ Satisfaction with phoning through to practice -59-
IQ8b. Satisfaction with phoning through to doctor for advice
i~~’-
I~Q9b. Satisfaction with continuity of care ----~T~’69 ....
~’10aiSa{isfaction with doctor’s questioning 81
~~n with how well doctor listens ;~ 84 .......
IQ10c. Satisfaction with how well doctor puts patient at ease
i84’~
IQ10e. Satisfaction with doctor’s explanations 83
[Q10f. Satisfaction with time doctor spends ’I~ 80~~
IQ10g. Satisfaction with doctors patience --~-
Q~ la. Ability to understand problem after vis t ng doctor
6-9
IQ11 b. Ability to cope with problem after visiting doctor "
t~66’’’-
IQ1 lc. Ability to keep healthy after visiting doctor 62
[(;Q12. Overall satisfaction - not included in GPAQ v2.0) -/--.
............
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FMCO00006-O003
8
The following table shows summary scores for the seven main
scales of the post-consultation version of GPAQ, namely: Access,
Receptionists, Continuity of care, Communication, Enablement,
Nursing care and Overall satisfaction. (Please refer to Appendix 2
of the GPAQ manual for further information on how these cores are
calculated and to what combination of individual GPAQ items each
scale relates).
~-p~onists ..............................................
[-7T-"
fEnablement (Post-consultation version only) I 66
I(Overall satisfacti°n) ~ * ’
* Scores for ’overall satisfaction’ cannot be reliably reported
as analyses suggest that a small but significant proportion of
patients misinterpreted the response options for this item (which
are scored in reverse to other items in GPAQ). GPAQ version 2.0 no
longer includes this item.
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FMC000006-0004
2005-6 Benchmark sample characteristics: Consultation GPAQ
(v2.0)
Characteristics of the respondent sample used to generate 2005-6
national benchmark scores are presented in the table below to aid
individual practice comparisons.
Characteristics of the sample used to generate the Consultation
GPAQ (v2.0) 2005-6 national benchmarks
Total n 190,038
No. of practices 1,031
Mean age of respondents in years (95% CIs) 50.3 (50.2 to
50.4)
GP consultations: - % ’None’ - % ’Once or twice’ - % ’Three or
four times’ - % ’Five or six times’ - % ’Seven times or more’
4.2 22.5 30.4 21.0 21.9
% female 64.7
% with a long-term illness, disability or infirmity 49.0
Ethnicity: - % white - % Asian / Asian British - % Black / Black
British - % Mixed - % Chinese - % Other ethnic group
Employment: - % employed - % unemployed - % in full-time
education - % unable to work due to long-term sickness - % looking
after home / family - % retired - % other
92.2 3.7 1.8 1.1 0.3 0.9
48.4 2.5 3.4 7.2 9.6
27.5 1.6
% living in rented accommodation 28.9
Note: missing values were excluded from the denominator when
calculating percentages for each category
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FMCO00006-O005
Due to a poor return of questionnaires, 44/50; the results of
this survey are unreliable and should not be compared with previous
surveys.
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FMCO00006-O006
GPAQ Summary Report Forton Medical Practice
Consultation Questionnaires for all patients whose GP is Dr J A
Barton
Total Questionnaires: 44
No Answer Does not apply/ Questions Practice GPA Q Given Don’t
know Answered Mean Benchmark
Q1. Number of visits to doctor in last 12 months 0 44
Q2. Satisfaction with receptionists 1 43 78 77
Q3a. Satisfaction with opening hours 0 44 67 67
Q3b. Additional hours 4 48
Q4a. How quickly patient was able to see a particular doctor 0 3
41
Q4b. Rating 3 2 39 48 60
Q5a. How quickly patient was able to see any doctor 0 7 37
Q5b. Rating 2 7 35 60 69
Q6. Urgent (same day) Appointment Availability 0 13
Q7a. Waiting time 1 43
Q7b. Satisfaction with waiting times at practice 3 41 64 57
Q8a. Satisfaction with phoning through to practice 0 3 41 66
59
Q8b. Satisfaction with phoning through to doctor for advice 2 18
24 64 61
Q9a. Usual doctor 4 40
Q9b. Satisfaction with continuity of care 5 39 69 69
QlOa. Satisfaction with doctor’s questioning 0 1 43 89 8 !
QlOb. Satisfaction with how well doctor listens
QlOc. Satisfaction with how well doctor puts patient at ease
QlOd. Satisfaction with how much doctor involves patient
QlOe. Satisfaction with doctor’s explanations
QlOf Satisfaction with time doctor spends
QlOg. Satisfaction with doctor’s patience
QlOh. Satisfaction with doctor’s caring and concern
0
2
0
0
3
0
0
0
3
3
4
0
0
0
44 90 84
39 92 84
41 88 81
40 91 83
41 87 80
44 91 84
44 91 84
Q1 la. Ability to understand problem after visiting doctor 2 6
36 76 69
Ql lb. Ability to cope with problem after visiting doctor 5 5 34
68 66
QI le. Ability to keep healthy after visiting doctor 5 5 34 63
62
Q~i~nde; i
............................................................................................
~
............................................................................................................
"Qi41"Zong standing"iiiness, disab;it"tY"or infinni~
...........................................................................
2
...........................................................................
42
........................................................................
Q15. Ethnic group 2 42
Q16. Accommodation status 3 41
Q17. Employment status 3 41
Page 1 of l 17 March 2009
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FMCO00006-O007
GPAQ Analysis Forton Medical Practice
Consultation Questionnaires for all patients whose GP is Dr J A
Barton
Total Questionnaires: 44
Q1. Number of visits to doctor in last 12 months
No answer given 0
Total answers 44
Number of responses
None 0
Once or twice 16
Three or four times 11
Five or six times 11
Seven times or more 6
Practice GPA Q Mean Benchmark
Q2. Satisfaction with receptionists 78 77
Very poor 1 No answer given 1 Poor 0
Total answers 43 Fair 2
Good 7
Very good 22
Excellent 11
Q3a. Satisfaction with opening hours 67 67
Very poor 0 No answer given 0 Poor 1
Total answers 44 Fair 8
Good 13
Very good 18
Excellent 4
Q3b. Additional hours
No answer given 4 Early morning 4
Total answers 48 Lunch times 2
Evenings 8 Weekends 18
None, I am satisfied 16
Q4a. How quickly patient was able to see a particular doctor
Same day 1 No answer given 0 Next working day 4
Total answers 41 Within 2 working days 3
Does not app!v 3 Within 3 working days 5 Within 4 working days
5
5 or more working days 23
Q4b. Rating 48 (>~
Very poor 1 No answer given 3 Poor 9
Total answers 39 Fair 11
Does not apply 2 Good 13 Very good 2 Excellent 3
Q5a. How quickly patient was able to see any doctor
Same day 15 No answer given 0 Next working day 8
Total answers 37 Within 2 working days 9
Does not app!v 7 Within 3 working days 3 Within 4 working days
0
5 or more working days 2
Q5b. Rating 60 ~
Very poor 1 No answer given 2 Poor 3
Total answers 35 Fair 8
Does not apply 7 Good 10
Very good 9
Excellent 4
Page 1 of 4 17 March 2009
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FMCO00006-O008
GPA Q Analysis Forton Medical Practice
Consultation Questionnaires for all patients whose GP is Dr J A
Barton
Total Questionnaires: 44
Practice GPA Q Number of responses Mean Benchmark
Q6. Urgent (same day) Appointment Availability
No answer given 0 Yes 24
Total answers 31 No 7
Don’t know/never needed to 13
Q 7a. Waiting time
5 minutes or less 7 No answer given 1 6-10 minutes 25
Total answers 43 11-20 minutes 8 21-30 minutes 1
More than 30 minutes 2
Q7b. Satisfaction with waiting times at practice
No answer given 3
Total answers 41
Very poor 1 Poor 1 Fair 11
Good 13 Very good 6 Excellent 9
64 ~",~
Q8a. Satisfaction with phoning through to practice 66 ~
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FMCO00006-O009
GPAQ Analysis Forton Medical Practice
Consultation Questionnaires for all patients whose GP is Dr J A
Barton
Total Questionnaires: 44
Q10a. Satisfaction with doctor’s questioning
No answer given 0
Total answers 43
Does not apply 1
Number of responses
Very poor 0
Poor 0
Fair 0
Good 4
Very go od 16
Excellent 23
Practice Mean
89
Q1Ob. Satisfaction with how well doctor listens
No answer given 0
Total answers 44
Does not apply 0
Very poor Poor Fair
Good Very good
Excellent
0
o
1
2
15
26
90
Ql Oc. Satisfaction with how well doctor puts patient at
ease
No answer given 2
Total answers 39
Does not apply 3
Very poor Poor Fair
Good Very good
Excellent
o
o
0
3
10
26
92
Ql Od. Satisfaction with how much doctor involves patient
No answer given 0
Total answers 41
Does not applp 3
Very poor
Poor Fair
Good Very good
Excellent
o
0
1
5
12
23
88
Ql Oe. Satisfaction with doctor’s explanations
No answer given 0
Total answers 40
Does not apply 4
Very poor
Poor Fair
Good Very good
Excellent
o
0
1
2
12
25
91
Q10f Satisfaction with time doctor spends
No answer given 3
Total answers 41
Does not apply 0
Very poor
Poor Fair
Good Very good
Excellent
o
0
0
7
12
22
87
Ql Og. Satisfaction with doctor’s patience
No answer given 0
Total answers 44
Does not apply 0
Very poor Poor Fair
Good Very good
Excellent
o
o
o
4
12
28
91
Q l Oh. Satisfaction with doctor’s caring and concern
No answer given 0
Total answers 44
Does not apply 0
Very poor
Poor
Fair
Good
Very good
Excellent
o
o
1
3
11
29
91
GPA Q Benchmark
8~
84
8/
~3
8~
84
~4
Page 3 of 4 17 March 2009
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FMCO00006-O010
GPAQ Analysis Forton Medical Practice
Consultation Questionnaires for all patients whose GP is Dr J A
Barton
Total Questionnaires: 44
Number of responses Practice
Mean
Q11a. Ability to understand problem after visiting doctor
Much more than before the visit No answer given 2
A little more than before the visit Total answers 36 The same or
less than before the visit
Does not apply 6
23
9
4
76
GPA Q Benchmark
Q11b. Ability to cope with problem after visiting doctor
No answer given 5
Total answers 34
Does not apply 5
Much more than before the visit 20 A little more than before the
visit 6
The same or less than before the visit 8
68
Ql l c. Ability to keep healthy after visiting doctor
No answer given 5
Total answers 34
Does not apply 5
Much more than before the visit 18 A little more than before the
visit 7
The same or less than before the visit 9
63 ~¢2
Q12. Gender
No answer given 1 Male 6 Total answers 43 Female 37
Q13.Age 56.5
No answer given 3 16 to 44 7
Total answers 41 Over 45 34
Q14. Long standing illness, disability or infirmity
No answer given 2 Yes 25
Total answers 42 No 17
Q15. Ethnic group
White 42 No answer given 2 Black or Black British 0
Total answers 42 Asian or Asian British 0 Mixed 0
Chinese 0 Other ethnic group 0
Q16. Accommodation status
Owner-occupied/mortgage 31 No answer given 3 Rented or other
arrangements 10 Total answers 41
Q1 7. Employment status
Employed(full or part time, including self employed) 15
Unemployed and looking for work 1 No answer given 3 At school or
in Jhll time education 1
Total answers 41 Unable to work due to long term sickness 3
Looking after your home/family 6
Retired from paid work 14 Other 1
Page 4 of 4 17 March 2009
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FMCO00006-O011
GPAQ Scale Score Report Forton Medical Practice
Consultation Questionnaires for all patients whose GP is Dr J A
Barton
Total Ouestionnaires: 44
Completed Sum of Valid Mean
Scale Responses Values Minimum Maximum Questionnaires (%)
Access 222 904 13.33 96.67 43 61.9147
Receptionist 43 211 0.00 100.00 43 78.1395
Continuity of Care 39 174 20.00 100.00 39 69.2308
Communication 336 1844 48.57 100.00 44 89.4334
Enablement 99 236 0.00 100.00 34 69.6078
Page 1 of 2 17 March 2009
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FMC000006-0012
Forton Medical Practice Consultation Questionnaires for all
patients whose GP is Dr J A Barton
Completed Sum of Scale Responses Values Minimum
By Age
Valid Maximum Questionnaires
16 to 44 35 144 45.00
Over 45 173 711 13.33
Mean
(%)
16 to 44 7 34 60.00
Over 45 33 163 0.00
16 to 44 6 29 60.00
Over 45 31 138 20.00
16~44 55 309 62.86
Over 45 258 1414 48.57
16to 44
Over 45
By Gender
15 38 0.00
78 183 0.00
93.33 7 61.3333
96.67 33 62.8990
80.00 7 77.1429
100.00 33 78.7879
100.00 6 76.6667
100.00 31 69.0323
100.00 7 91.8367
100.00 34 89.3508
100.00 5 76.6667
100.00 27 67.9012
5
37
6
36
5
33
6
37
5
28
Male 22 86 45.00 70.00
Female 195 797 13.33 96.67
Male 6 30 60.00 100.00
Female 36 176 0.00 100.00
Male 5 24 60.00 100.00
Female 33 145 20.00 100.00
Male 44 247 74.29 100.00
Female 284 1557 48.57 100.00
15 39 0.00 100.00
81 191 0.00 100.00
Male
Female
By EthnicitV
Whi~ 214 871 13.33 96.67 41
O~erEthnici& 0 0 0.00 96.67 0
Whi~ 41 201 0.00 100.00 41
O~erEthnici& 0 0 0.00 100.00 0
38
0
Whiw 38 169 20.00 100.00
O~erEthniciq 0 0 0.00 100.00
42
0
Whiw 321 1771 48.57 100.00
ONerEthnici& 0 0 0.00 100.00
32
0
Whi~ 93 221 0.00 100.00
O~erEthnici& 0 0 0.00 100.00
58.3333
62.3423
80.0000
77.7778
76.0000
67.8788
92.3810
89.2104
80.0000
68.4524
61.9106
78.0488
68.9474
90.0187
69.2708
Page 2 of 2 17 March 2009
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FMC000006-0013
GPA Q Comments Report Forton Medical Practice
Consultation Questionnaires for all patients whose GP is Dr J A
Barton Total Comments: 13
Patient Id Is there anything particularly good about your health
care Is there anything that could be improved Any other
comments?
3 I find this practice very good indeed.
8 Tiffs was the first time I had seen Dr Barton - Very
impressed
11 No, very good. Yes, trying to get through on the phone in the
morning - quicker to go to surgery.
13 Friendly staff. Extended hours later in tile day.
14 I have the greatest of confidence in my doctor,
15 I am generally happy with my healthcare. The time spent with
some doctors seems rushed.
21 Treated by Dr Barton over several years who understands my Dr
Barton is a kind and caring doctor and listens to all my health
problems (health wise), problems.
33 Always very caring and helpful.
37 Regular checkups and advice.
39 The hours of time you can get to see your doctor.
40 Very pleasant receptionists nurses and the doctors. Only
weekend appointments and own practice GP for out of hours emergency
visit.
41 Ease of being able to discuss any concerns with Dr
Barton.
44 Mine and my son’s heahlL are well catered for. Having used
emergency care several times I am more than happy.
Page 1 of l 17 March 2009
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