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The Future Of Payments:How To Win In Today's Crowded
Digital Marketplace
2
Claim for first online sale ever in 1994*
* The official first purchase online with encrypted credit card payment was actually a CD copy of Sting’s Ten Summoner’s Tales
3
Product-Oriented Innovation
4
And yet. . .
© 2014 PayPal Inc. All rights reserved. Confidential and proprietary.
Customer-Oriented Innovation5
“We are as much a tech company as we are a pizza
company”
-Patrick Doyle
6
7
DRIVING FORCES IN PAYMENTS
Ubiquity User Experience One-Stop Shop Collaboration
8
Mass Adoptionof Mobile Devices
Digitization of Cash
Money is
changing
9
Mobile Drives Trends
Average American
checks their phone
150times per day – when you
aren’t sleeping that’s
once every 6 minutes.
Average person touches
their mobile device
2,617times a day!
10
Using Digital
Banking
Channels To
Interact With
Their Banks
81%Want Their
Entire
Financial
Lifecycle On
Digital
Channels
69%
11
Bus fare Chain grocery shopping Vending machine
Airport Street sellersFood & Beverage
Alipay Offline Ubiquity Examples (QR Code Is Prevalent)
12
OfflineConsumer
Behavior
Changing
OnlineNew
Retail
Emerging
13
©2017 PayPal Inc. Confidential and proprietary. 12
ONLINE DIGITAL WATCH
IN APP/
IN STORE
VOICE
15
Gen Z
Visit Their
Bank Branch At
Least Weekly
23%Interested In
Instant P2P
payments
today
68%
16
DRIVING FORCES IN PAYMENTS
Ubiquity One-Stop Shop CollaborationUser Experience
Source: comScore m-Commerce Measurement, May 2017 Source: Dept. of Commerce, comScore e-Commerce & m-Commerce Measurement, May
2017
Digital commerce sales = desktop + mobile
m-Commerce Share of
Total Digital Commerce Dollars
Mobile Momentum and GrowthIn Q1 2017, Mobile represented 22% of digital commerce sales in the US and is far outpacing eCommerce and overall retail growth
Q1 2017 Y/Y Retail Spending
Growth by Channel
+3%
Total
Discretionary
Retail
+14%
e-Commerce
+43%
m-Commerce
Total Digital
Commerce
reached
$100.1B in Q1
2017
(desktop + mobile
sales)
©2017 PayPal Inc. Confidential and proprietary.
Q3
2015
16%
Q4
2015
17%
Q1
2016
19%
Q4
2016
21%
Q1
2017
22%
Q2
2016
20%
Q3
2016
20%
17
66%
22%
34%
78%
Time Spent Dollars Spent
18
However, there’s still a Conversion Gap with Mobile
Source: comScore Media Metrix Multi-Platform and e-Commerce / m-Commerce Measurement, Q1 2017
Despite its growth, Mobile dollars significantly lag behind its share of digital media time spent
©2017 PayPal Inc. Confidential and proprietary.
Q1 2017 Share of Retail Time Spent vs. Spending by Platform
44%
Gap
Mobile
Desktop
19
Consumer Benefits
• Speed
• Convenience
• Seamless Experience
Fewer screens, fewer clicks, less friction
Merchant Benefits
• High Conversion
• Sales Lift
• LoyaltyOpted-in to use
One TouchTM in thelast year**
64 MILLION+
buyers
Turns ordinary transactions into experiences
20
21
Advanced Segmentation Customer Support Fraud Detection
Process Automation Cybersecurity
22
Financial services is expected to lead AI
adoption
Acquisition of AI companies by technology players has
increased significantly; Google is top acquirer
Source: CB Insights
Top Acquirers
12
acquisitions
8
acquisitions
4
acquisitions
4
acquisitions
3
acquisitions
3
acquisitions
3
acquisitions
Q1’1
2
Q3’1
2
Q2’1
2
Q1’1
3
Q4’1
2
Q2’1
3
Q4’1
5
Q1’1
7
Q1’1
6
Q4’1
6
Q3’1
6
Q4’1
4
Q2’1
6
Q2’1
7
Q3’1
4
Q3’1
5
Q2’1
5
Q1’1
5
Q3’1
3
Q4’1
3
Q1’1
4
Q2’1
4
23
37
19
28
161512
6
16
1098
1210
57
454232
Acquisitions of AI companies by quarter, Q1 2012 – Q2 2017
23
DRIVING FORCES IN PAYMENTS
Ubiquity One-Stop Shop CollaborationUser Experience
24
25
26
Credit Union
Mobile App
27
DRIVING FORCES IN PAYMENTS
Ubiquity One-Stop Shop CollaborationUser Experience
28
WE’VE BEEN GOING THROUGH A STRATEGIC
EVOLUTION OF OUR OWN
29
We See Huge Opportunity
PHYSICAL MOBILE DIGITAL ONLINE
TRADITIONAL RETAIL
Commerce
Enablement
PaymentsACQUIRERS & POS TERMINALS
Transfer NETWORKS
Credit CBT
SavingsBANKS/ISSUERS
ALTERNATE SAVINGS
TECH
ONLINE LENDERS
©2017 PayPal Inc. Confidential and proprietary.
Our Vision
SECURITY
GLOBAL
World’s Leading Open Digital Payments Platform
DATA *
17M MERCHANTS 193M CONSUMERS
29
EXPANDING STRATEGIC PARTNERSHIPSLeveraging the industry’s collective assets to advance the digitization of payments
30
Democratizing Financial Services
32
• 7.7 billion mobile connections
worldwide1
• 2 billion adults around the world
don’t have a bank account2
• $138 billion is being spent by the
underserved to manage financial
lives3
• FDIC says that 1 in 13 or 25 million
US households are underbanked
Financial services is ripe for disruption
33
“World’s Best Container Company”
Ball Corporation
"We used to be a pizza company that sells online, and we needed to become an e-commerce company
that sells pizza"
-Dennis Maloney
34
In what business is your credit union???
35
Appendix
37
38
Our strategy is to continue strengthening our core propositions to merchants and consumers, reinforcing our two-sided network
CONSUMERSMERCHANTS
Two –sided network
• Helping merchants take
full advantage of the
movement toward mobile
commerce
• The operating system for
digital commerce
• Moving from being a
button to being a rich
global platform company
• Powering 100% of digital
checkout
• Offering next generation
financial services that are
better and more cost
effective
• Building our compelling
payments proposition across
contexts
• Offering simple, secure
payments across devices
• Providing access to
merchants globally; also
providing access to other
consumers globally (P2P,
etc.)
Bringing merchants and
consumers together,
drawing on our proprietary
data in a secure and safe
way
©2017 PayPal Inc. Confidential and proprietary.
Being a customer champion company means giving our mutual customers
choice and optionality in where and how they want to pay
CUSTOMER CHOICE
40
Increasing engagement with consumers
Growing share with core products
Expanding to capture 100% share of checkout for merchants
In new and different channels
Expanding financial services
offering
BILL PAY
The
Flywheel Effect
PayPal Connects Consumers and Merchants
©2016 PayPal Inc. Confidential and proprietary. 41
• World class brand
• 179M global customers
• #1 in security
• Fast easy online /mobile payments
• Customer First
Trusted Digital Wallet
• Braintree platform enabled
• Credit Card Processing
• Freedom of Payment Choice: Accept PayPal, Credit Cards, Bitcoin, Apple Pay andemerging options
Agnostic Payment Enabled
• Merchant Centric Solutions
• Technology Leader
• White Label / Retailer Branded Mobile App
• Innovative Solutions
Innovative Technology Partner
Buy-Online Pickup In Store is growing in popularity!Overall, buy online, pick up in store us has grown nearly 43% since 2015
©2017 PayPal Inc. Confidential and proprietary.
http://now.jda.com/ConsumerSurvey2017
Source: JDA 2017 Consumer Survey of 1,058 US consumers aged 18+
10