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1
HR
The following sides have been taken from a presentation on
Assessment Centresby the Suncorp Graduate Recruitment Team
Leadership, Culture & Talent
2
HR
What types of Assessment would you expect at an Assessment Centre?
Types of Assessment Centre
Leadership, Culture & Talent
• Numerical Reasoning • Verbal Reasoning• Comprehension • Diagrammatic or abstract reasoning • Analytical thinking• Personality tests or profiles
Psychometric Assessment
• Case Studies • In-tray Exercises • Group Discussions• Group Exercises• Presentations• Role Plays• Proposal• Problem Solving Projects• Social Events
Work-based Activities and Simulation Exercises
• One on one• Panel• Behavioural or Competency based
Interviews
3
HR
What employers are looking for
Qualities and Competencies
Leadership, Culture & Talent
In general companies are looking for the following qualities:
Cognitive /Intellectual Strategic thinking, analysis and judgement, planning and organising
Interpersonal Managing others, assertiveness, oral and verbal communication
Adaptability Versatility, resilience, creativity, dealing with ambiguity
Results OrientationEnergy and initiative, achievement motivation
Social Persuasive, confidence, multicultural sensitivity, values and integrity
HR
4
Benefits of Assessment Centres
Employer
• Provide a comprehensive overview of an individual’s strengths and weaknesses;
• Are standardised, every candidate has the same opportunity to demonstrate their skills;
• Are more objective then interviews alone, which may be biased by the interviewers’ interpretations;
• Allows applicants to demonstrate many abilities in a variety of different situations;
• Can be tailored to suit the position and the type of skills required;
• Provide information to place successful candidate in the appropriate section of the organisation.
Graduate
• An opportunity to share your working style and strengths;
• Success does not hinge on two interviews;• If you are successful in securing the
position the candidate can be more confident that it will suit you and that the employer feels you have potential to advance;
• A fair and more equitable hiring practice; • Attendance at an assessment centre gives
you an opportunity to assess the organisation and whether you’d like to work for it;
• You have gained valuable experience for next time
Leadership, Culture & Talent
5
HR
What you need to do
Prepare for an Assessment Centre
Leadership, Culture & Talent
Before:• Dress Professionally• Organise your travel so you arrive on time• Research the organisation and job before attending• Find out how long you will be at the assessment centre
Group Exercise: • Listen and read all instructions carefully and ask questions when you need to.• When working in teams be a courteous and professional team player.• Don’t dominate the group leadership or be a wallflower.• Remember your communication skills are being assessed , so be articulate, don’t use any slang and speak up when
you need to.• Once the exercise begins define the task.• If possible organise a mini project plan that will help keep the group focussed.• Be aware that you are being assessed on your contribution against the selection criteria.• The solution may be less important than the group process and your participation in it in order to derive the answer.
Presentations:• Consider your audience and the content of your presentation. • Keep to the point and be convincing. • Remember you are being assessed on both your verbal communication skills. i.e. voice, pauses and non-verbal
communication skills i.e. body language, eye contact.
6
HR
Behaviours
Leadership, Culture & Talent
Option 1
Behaviour Unskilled Behavioural Indicator Skilled Behavioural Indicator
Communication & Interpersonal
Uses Jargon Turned up late Language was unclear and/or not articulate
Did not use jargon or happy to explain it Arrived on time Used clear, articulate communication style
Team Work
Does not provide input into team-based and/or larger group discussion
Does not volunteer own ideas, plans or knowledge
Interrupts or ignores others contributions Demonstrates behaviour contrary to the
Suncorp Groups Values Does not proactively encourage or lend
support to others’ suggestions
Provides contributions to both team-based and larger group discussions to achieve the task at hand
Shares own ideas, plans and knowledge with others
Listens effectively to others Demonstrates alignment and personal
commitment to Suncorp’s Groups Values Supports and encourages others to participate in
team-based and larger group discussions
Innovation
Does the candidate take responsibility for resolving the issue at hand
Overlooks related issues Does not ask questions or does not listen
to others to build own understanding Makes decisions which are not in the long
term benefit of the business Focuses on most obvious or available
answers
Identifies or recommends ideas that progress the task at hand
Links related issues together Asks questions to build a better
understanding Considered the impact of different actions or
decisions on the business Supports creative and innovative solutions
which maximise quality outcomes
7
HR
Thank you
Q&A
Leadership, Culture & Talent