ATC Handbook

2015 | Edition

IATA Authorized Training Center (ATC) Handbook

TABLE OF CONTENTS

Table of Contents .......................................................................................... 1

1. Introduction .................................................................................... 1

1.1 International Air Transport Association (IATA)................................................................................ 1

1.2 IATA Training and Development Institute (ITDI) ............................................................................. 1

1.3 IATA Authorized Training Centers (ATC) ........................................................................................ 1

1.4 Minimum Recommended Competencies and Skills for ATC Students .......................................... 2

1.5 IATA Local Coordinators (LC) ......................................................................................................... 2

2. Becoming an IATA ATC.................................................................. 2

2.1 ATC Handbook ............................................................................................................................... 2

2.2 ATC Application Form ..................................................................................................................... 2

2.3 ATC Authorization Process And Fees ............................................................................................ 2

2.4 ATC STANDING AND PREMISES ................................................................................................. 3

2.5 ATC Instructor Qualifications .......................................................................................................... 4

2.6 ATC Training Standards ................................................................................................................. 4

2.7 ATC Lesson Plans .......................................................................................................................... 4

2.8 ATC Audits ...................................................................................................................................... 5

2.9 ATC Student Enrollment Requirements .......................................................................................... 5

2.10 Annual ATC Authorization/Accreditation Renewal .......................................................................... 5

2.11 ATC Resource Site ......................................................................................................................... 6

2.12 Important IATA Contact Information .............................................................................................. 6

3. Selling and Promoting IATA Courses .................................................... 6

3.1 IATA Training Course Descriptions................................................................................................. 6

3.2 IATA Training Kits (Printed and/or Ebooks) .................................................................................... 6

3.3 ATC Student Enrollment/Training Kits Fees and Other Fees ......................................................... 6

3.4 ATC Promotion of IATA Authorized Courses .................................................................................. 7

3.5 ATC Advertising .............................................................................................................................. 7

4. IATA ATC LOGO USAGE GUIDELINES .................................................. 7

4.1 For Colour or Black & White Applications ....................................................................................... 8

4.2 Alternate Presentations in Forced White Background .................................................................... 8

4.3 Colour.............................................................................................................................................. 8

4.4 Incorrect Logo Use .......................................................................................................................... 8

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Effective September 2015

4.5 Logo Usage: Impact ........................................................................................................................ 9

4.6 Logo Usage: Proportional Sizing ..................................................................................................... 9

4.7 Logo Usage: Incorrect Substitutions ............................................................................................... 9

4.8 Applications: Print Marketing Materials ........................................................................................... 9

4.9 Applications: Corporate Stationary ................................................................................................ 10

4.10 Applications: Web Communications ............................................................................................. 10

5. ATC STUDENT ENROLLMENT PROCESS ........................................... 10

5.1 Completing ATC student enrolment / kit purchase With Proof of Payment .................................. 11

5.2 Payment Methods ......................................................................................................................... 11

5.3 Confirming Payment ..................................................................................................................... 12

5.4 Enrollment Validity Period ............................................................................................................. 12

5.5 Orders created With Or Without Student Names ......................................................................... 12

5.6 Student Enrollment and Exam Registration Deadlines ................................................................. 13

5.7 Student Enrollment Letter / Booking Confirmation ........................................................................ 13

5.8 Transfer of Enrollment .................................................................................................................. 14

5.9 Change of Student Name ............................................................................................................. 14

6. IATA EXAMINATIONS ............................................................................ 14

6.1 Organization of Exam Sessions .................................................................................................... 14

6.2 Change of Exam Session ............................................................................................................. 15

6.3 Change of Country ........................................................................................................................ 15

6.4 Examination Format ...................................................................................................................... 16

6.5 Important Exam Notes .................................................................................................................. 16

6.6 Day of The Examination ................................................................................................................ 16

6.7 Important Measures to Counteract Cheating ................................................................................ 17

6.8 Examination Results ..................................................................................................................... 17

6.9 Copies of Diplomas/Certificates .................................................................................................... 18

NOTE:

The operating procedures and guidelines contained in this handbook and any appendices hereof are subject to changes by IATA from time to time, in accordance with the terms of the ATC Accreditation Agreement entered into between IATA and each ATC. ATCs should always act on the basis of any such information with reference to applicable local laws and regulations.

Each defined term used herein shall have the meaning ascribed to it in the ATC Accreditation Agreement, unless otherwise expressly defined herein.

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1. Introduction

1.1 International Air Transport Association (IATA)

The International Air Transport Association (IATA) was founded in 1945 and is the trade association of more than 240 airlines, including the world’s largest. Flights by the Member airlines comprise more than 84% of all international scheduled air traffic.

IATA is the successor to the International Air Traffic Association founded in the Hague in 1919 – the year of the world’s first international scheduled air transport services. IATA is the prime facilitator for inter-airline co-operation in promoting safe, reliable, secure and economical air services for the benefit of the world’s consumers.

IATA’s head office is in Montreal (Quebec, Canada) and its executive office is in Geneva (Switzerland). IATA also has regional offices around the world. For a list of IATA’s regional offices, please refer to the IATA website at http://www.iata.org/about/Pages/offices.aspx.

1.2 IATA Training and Development Institute (ITDI)

The IATA Training and Development Institute, or “ITDI”, is a division of IATA and a leading source of international training and professional development serving all sectors of the transportation industry: airlines, airports, aviation security, air navigation services, cargo, civil aviation and travel & tourism.

Drawing on the expertise of internationally recognized practitioners, including IATA and member organization experts, ITDI develops and maintains an extensive portfolio of travel industry training and professional development programs and courses leading to internationally recognized certificates or diplomas.

The IATA diplomas and certificates guarantee high standards of training and have gained worldwide recognition and acceptance as a quality product by the world’s airlines and industry associations. These are important qualifications for anyone wishing to upgrade his/her professional competence or start a career in the travel, cargo or aviation industry.

Among ITDI’s training activities are three major distance learning programs: the IATA International Travel and Tourism Training Program, the IATA International Cargo Training Program, and the IATA International Aviation Training Program,

1.3 IATA Authorized Training Centers (ATC)

While the ability to study independently at home is for some a necessary condition for improving their knowledge and skills, ITDI recognizes that independent study does not suit all students. Partnerships are therefore an essential element of ITDI’s strategy to help individuals around the world develop their potential in key areas.

IATA Authorized Training Centers (ATC) are specialized training institutions that are authorized by IATA to teach one or more of the IATA course(s). The ATC may provide Authorized Courses in their classrooms. Authorization to teach these courses is granted based on demonstrated instructional expertise in the courses of interest, as well as the institution’s overall ability to provide quality training. While ATCs recruit and train students for IATA programs, examinations are organized by IATA in their country or region. ATCs are also able to distribute the specific IATA courses for which they are authorized to self-study students, provided they are able to offer educational support to these students, should the need arise.

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1.4 Minimum Recommended Competencies and Skills for ATC Students

In general, to successfully complete any of the above mentioned IATA training programs, it is recommended that students first complete a secondary school diploma or its equivalent. A good understanding of written English, world geography and basic mathematics is essential for successful study of these courses. Furthermore, the need to confirm that students meet stated program and course requirements makes it necessary to carry out formal examinations.

1.5 IATA Local Coordinators (LC)

Local coordinators (LC) are individuals or organizations contracted by IATA as local IATA representatives engaged to help ITDI reach its students and carry out specific activities. LCs support ITDI distance learning examinations and are responsible for organizing, administering and supervising the examinations of all registered students with the help of exam invigilator, as needed. However, the LCs and/or exam invigilators are not involved in the exam marking process or in issuing certificates and diplomas. IATA is solely responsible to conduct exam marking and issue certificates and diplomas.

2. Becoming an IATA ATC

2.1 ATC Handbook

ATCs must maintain high quality standards, adhering to the terms and conditions set out in the ATC Accreditation Agreement and the procedures and guidelines described therein and in this ATC Handbook.

Any amendments and updates of this ATC Handbook will be notified to the ATCs as per the terms of the ATC Accreditation Agreement and will be made available in a downloadable format in an extranet site, which provides password-protected access to a private area exclusively for ATCs called the ATC Resource Site (for information on how to request access to this site, please refer to section 2.11). The ATC shall be informed of such updates via e-mail and shall have the responsibility of downloading the updated or amended version immediately upon notice.

Such amendments and updates are agreed to form an integral part of the ATC Handbook in accordance with the terms of the ATC Accreditation Agreement.

2.2 ATC Application Form Institutions wishing to apply for ATC status and accreditation can obtain an application form from IATA, by contacting the Manager, Training Partners and Business Development at the following address: atcinfo@iata.org or by visiting the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx and downloading the IATA ATC application form.

2.3 ATC Authorization Process And Fees

All ATC accreditations will be issued and confirmed using a single ATC Accreditation Agreement for all authorized Programs, Courses and locations (head office, and branches if applicable) covered under the accreditation being expressly listed in a schedule to the ATC Accreditation Agreement.

The ATCs’ accreditation is renewable automatically every year in accordance with, and subject to the provisions of the ATC Accreditation Agreement, provided the ATC has met the requirements for renewal then in effect, including as stipulated in section 2.9 of this ATC Handbook.

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Upon meeting those requirements and remitting payment of the applicable Fees for the year in effect, the ATC Authorization will be renewed and a new ATC Certificate will be issued.

ATC, joining the IATA ATC network, must pay a one-time ATC network access fee in the amount as prescribed by IATA in the “Information, Conditions and Authorization Fees” pricelist available in a downloadable format on the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The ATC network access fee shall be payable upon signature of the ATC Accreditation Agreement, and within thirty (30) days from the date of IATA’s invoice.

The annual authorization fee and branch fee, as applicable, is the amount as prescribed by IATA in the “Information, Conditions and Authorization Fees” pricelist available in a downloadable format on the IATA website at http://www.iata.org/training/Pages/atc_ats.aspx. The annual authorization fee and branch fee, as applicable, shall be payable no later than thirty (30) days from the date of IATA’s invoice.

2.3.1 ATC COURSE REGISTRY

Upon being approved for one or more of IATA’s training programs, the ATC’s specific Authorized Courses will be recorded in the ATC Course Registry. This ATC Course Registry is the IATA database of all Authorized Courses, as published on the IATA website.

2.3.2 Modification to ATC Authorization

Should an ATC wish to modify its existing ATC authorization by:

Adding/removing an Authorized Course to a currently Authorized Program,

Adding/removing an Authorized Program, or

Adding/removing an Authorized Branch,

The ATC will complete and submit the applicable ATC modification form for Additional Program,

Course or Branch provided in Annex 1A and Annex 1B to this ATC Handbook and available for download on the ATC Resource Website.

Modification to Authorized Programs and Branches will be made in accordance with section 6.3 of the ATC Accreditation Agreement. These changes which consist of adding or removing an Authorized Program or an Authorized Branch will be reflected in the “ATC Amendment Schedule” which will replace the existing Schedule A attached to the ATC Accreditation Agreement. The “ATC Amendment Schedule” template attached hereto as

Annex 1B.

Modification to Authorized Courses will be made in accordance with section 6.4 of the ATC Accreditation Agreement. These changes which consist of adding or removing an Authorized Course in a currently Authorized Program will be recorded in the ATC Course Registry.

IATA will then issue a new ATC Certificate listing all Authorized Programs, Authorized Courses and Authorized Branches, and update the ATC Course Registry.

Any such change shall only become effective once all conditions set forth in the ATC Accreditation Agreement will have been met.

2.4 ATC STANDING AND PREMISES

ATCs are required to:

Demonstrate they are operating a recognized training institution, i.e., that training constitutes one of institution’s areas of business involvement.

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Have premises and classrooms at a fixed location. Maintain premises and classroom facilities at an acceptable standard.

Demonstrate that premises are equipped with all tools and furniture needed to offer an

environment that supports learning, including without limitation: hygienic toilet, canteen or lounge facilities for the use of the students during lunch breaks.

Have a commercial website and provide the website address to IATA.

ATCs are recommended to (but not obliged):

Have and regularly maintain updated copies of the industry publications (tariffs and guides), as applicable, required for offering the Authorized Program and teaching the Authorized Courses.

2.5 ATC Instructor Qualifications

The candidate instructor(s) proposed by an ATC seeking authorization to teach a course shall meet IATA’s qualification requirements as established for each IATA Training Program. The purpose of the instructors’ qualification requirement is to ensure that the quality of the training offered to students is safeguarded, as it depends on two essential elements: instructional effectiveness and subject matter expertise.

ITDI requires that specific information be provided for review and approval, along with the ATC application, as proof of the assigned instructor qualifications for every course:

Please refer to Annex 2 to this ATC Handbook for details on IATA’s instructor qualification requirements.

2.6 ATC Training Standards

IATA recognizes that there are many excellent guidelines on instructional techniques available around the world, and training institutions may select any format that meets their needs. In order to be as objective as possible when evaluating instructor competencies, IATA uses their internal subject matter experts to evaluate the applications. The ATC’s training services and the ATC’ instructors must meet IATA standards.

2.7 ATC Lesson Plans

Upon request, IATA will provide the ATC, when available, with a sample lesson plan for its Authorized Course(s). The ATC can either use IATA’s sample lesson plan or supplement it with

teaching aids and instructional events to enhance learning, or create its own lesson plan.

Supplementary “Teaching Aids” are those instructional tools that complement the Training Material for teaching purposes. These supplementary Teaching Aids will include reference books such as atlases, brochures, timetables, Internet sites, videos, etc.

The “Instructional Events” are activities that will be used to foster learning and provide additional practice for students.

The sample lesson plan provided by IATA will include the following:

each module number and title;

each module unit number and title;

the learning objectives per module;

the recommended classroom teaching time per unit, suited to the course content and skill difficulty;

scheduled periodic classroom tests, prepared and administered by the instructor.

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All lesson plans (including Teaching Aids and Instructional Events) made by the ATC hereafter do not have to be submitted to IATA for approval. However, the ATC Instructor’s lesson plan for each IATA Authorized Course should at all times comply with the minimum number of recommended hours and the complete syllabus of the IATA course, as established by IATA from time to time.

The ATC shall make every effort to ensure that the information contained in any lesson plan (including Teaching Aids and Instructional Events) is as accurate as possible. Notwithstanding any other provision of the ATC Accreditation Agreement, the ATC agree to fully indemnify, defend and hold IATA, its directors, officers and employees harmless from and against all third party claims, actions, demands, costs, losses or damages, whether direct, indirect or consequential, and reasonable attorneys’ fees and expenses, arising out or in connection with any lesson plan (including Teaching Aids and Instructional Events), including any asserted intellectual property rights with respect thereto, all in accordance with the requirements set forth in section 20 of the ATC Accreditation Agreement.

2.8 ATC Audits

The ATC will be responsible for duly completing the online self-assessment report and returning it to IATA by December 1 of the current year. The self-assessment report template is available for download from the ATC Resource Site.

IATA (or its representative) may audit the ATC premises, including authorized Branch(es), instructors, Courses or teaching procedures upon reasonable written notice to the ATC and during normal business hours.

The main purpose of the visit is to ensure that the ATC maintains the standards of instructional quality implied by the authorization. The visit is also important to maintain a good working relationship and personal contact with the ATC leading to more effective communication and partnership growth and development.

2.9 ATC Student Enrollment Requirements

Upon becoming an IATA Authorized Training Center, each ATC is recommended to meet an enrollment quota of thirty (30) students per full calendar year.

2.9.1 Minimum Requirements per Authorized Program

Should an ATC be authorized for more than one Authorized Program, the recommended enrollment of thirty (30) students can be summed up across all Authorized Programs.

2.9.2 Annual Minimum Requirement Applicable to Each ATC Location

The recommended enrollment of thirty (30) students applies to each authorized ATC location; i.e. thirty (30) student enrollments for the ATC head office and thirty (30) student enrollments for each Authorized Branch (if applicable).

Please note that the total sum of student enrollments across all authorized ATC locations will be considered, when assessing whether the ATC has met its recommended quota for the year, regardless of the actual number of student enrollments per “location”.

2.10 Annual ATC Authorization/Accreditation Renewal

In order to obtain its authorization renewal, the ATC shall be evaluated on the following 3 criteria:

The number of students enrolled in the preceding year

.The average exam pass rate of their students

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ATC involvement in IATA engagement activity in addition to local market engagement

At the beginning of each calendar year, IATA will send an annual authorization fee invoice for payment in accordance with the terms of the ATC Accreditation Agreement. Should the Organization’s performance on the above 3 criteria be insufficient, IATA reserves the right to revoke, terminate or not to renew specific Authorized Programs or Authorized Courses.

2.11 ATC Resource Site

Upon accreditation, the ATC shall become a registered user of the ATC Resource Site www.iata.org/workgroups/Pages/atc-network.aspx. The ATC Resource site is a dedicate website for exclusive use by ATCs which serves as repository of various documents for the ATC use.

Please refer to Annex 3 to this ATC Handbook for the ATC Resource Site User Guide.

2.12 Important IATA Contact Information

In order to process ATC queries efficiently and within the shortest possible delay, ITDI strongly recommends that ATCs only use the following emails based on the nature of their request:

For all student enrollment queries atcse@iata.org

For all exam queries examstraining@iata.org

For all ATC authorization queries atcinfo@iata.org

3. Selling and Promoting IATA Courses

3.1 IATA Training Course Descriptions

The following link provides a more detailed description of the intended audience, benefits, and content for each of the Authorized Courses: http://www.iata.org/training/delivery/Pages/distance-learning.aspx.

3.2 IATA Training Kits (Printed and/or Ebooks)

The Training Material for the various Authorized Courses is shipped as a kit. Most kits include a Course guide that offers detailed study guidelines and selected model exam questions and answers. Each subject of the Training Material is covered in detail with numerous examples and exercises. Students should use the exercises to monitor their progress. Answers to all exercises are included in the Training Material.

3.3 ATC Student Enrollment/Training Kits Fees and Other Fees

ATCs are offered preferential pricing for the purchase of training kits. Only authorized ATCs will have access to these preferential prices. The ATC price list, specific to each training Program, also contains information on shipping fees, exam fees and miscellaneous fees (referred to as the Activity Fees in the ATC Accreditation Agreement) and is made available online on the ATC Resource Site at: www.iata.org/workgroups/Pages/atc-network.aspx.

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3.4 ATC Promotion of IATA Authorized Courses

The ATC’s understanding of local conditions and characteristics is invaluable to help IATA improve its product and services and create maximum program awareness. ATCs are expected to assist IATA by actively promoting the Authorized Program(s) within their Territory.

ATCs can promote the IATA Authorized Courses (but only those for which they have received

authorization) as follows, subject to the provisions of the ATC Accreditation Agreement:

mailing brochures and application information to the public and industry professionals;

attending local trade conferences and exhibitions;

advertising in their local newspapers;

participating in promotional efforts with IATA;

publishing articles in local trade journals;

organizing diploma/certificate ceremonies (with invitations to the local press).

To support such efforts, IATA will provide ATCs with course brochures, flyers and posters of IATA products and services (referred to as marketing collateral).

3.5 ATC Advertising

IATA and its training programs have an excellent worldwide reputation. The IATA name and logo are well known for the quality and professionalism of its services and products.

To assist the ATC in the promotion of the IATA training programs, an IATA ATC logo has been created. The ATC shall use the IATA ATC logo in accordance with the ATC Accreditation Agreement, the provisions below, and IATA policies, guidelines and technical specifications for logo use and corporate brand.

The ATC is required to respect these guidelines and to report any fraudulent use of the IATA name and the IATA ATC logo, by providing IATA with a copy of the promotional item in question. This applies to both ATCs and non-ATCs. IATA requests, however, that the ATC refrain from entering into any discussion with the non-complying third party without IATA’s prior written consent at its sole discretion.

4. IATA ATC LOGO USAGE GUIDELINES

Since its establishment in 1945, IATA has been recognized worldwide as a global organisation representing the air transportation industry. In order to maintain the reliability of the IATA accreditation, it is essential to maintain the integrity of the official IATA ATC logo, which can be accomplished only if the logo is used properly and unauthorised or inadvertent misuse avoided. The following guidelines have been developed to demonstrate authorised use of the IATA ATC logo. Electronic versions of the approved logo are available upon request. Please contact the Manager – Training Partners and Business Development for more information.

Below is the only admissible presentation of the logo.

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The IATA ATC logo is the property of IATA and shall be used exclusively on promotional materials developed for the IATA distance-learning courses. The IATA ATC logo does not infer or imply a joint venture or any other form of partnership with IATA. IATA reserves the right to modify its rules and restrictions of use of the IATA ATC logo at any time. The ATCs cannot bind IATA or its partners in any manner whatsoever. The IATA ATC logo may not be used as part of a trade name or company registration.

Please always make sure to use logos from the master files supplied to you. These masters must never be altered in any way.

Please refer to Section 4 hereunder for incorrect uses of the logo.

4.1 For Colour or Black & White Applications

The logo may only be reproduced in IATA green, blue, black or white. No other colour variations are permitted. Every component of the logo must appear in the same colour: the logo may only appear all in blue, green, all in white or all in black.

4.2 Alternate Presentations in Forced White Background

When the logo appears on a background that is cluttered or offers insufficient contrast, it may be placed in a white frame to force a white background.

4.3 Colour

Blue and green are the official colours of the IATA ATC logo. The appropriate recipes are provided in Pantone, CMYK and RGB.

4.4 Incorrect Logo Use

Illegal use of the IATA ATC logo will cause the ATC authorization to be withdrawn immediately. In such cases, there will be no refund for the authorization or annual fees. Permission to use the IATA ATC logo will automatically expire in the event that the authorization granted to the ATC is terminated.

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Below are a few examples of incorrect uses of the logo, which must be avoided:

The logo may not appear on a cluttered background;

The positions of the various elements of the logo may never be altered;

The typography in the logo may never be altered in any way;

The logo may not appear on a background that results in insufficient or variable contrast;

Shadow effects may never be added to the logo;

The logo may never be used to create a repeat pattern;

The logo may never appear on a patterned background that impedes its legibility;

The logo may not be distorted in any way.

4.5 Logo Usage: Impact

Protection Space: The logo should always be surrounded by a protection space, which must be at least the size of the letter “A” in the IATA word mark. This space must remain free of any graphic or typographic elements.

Minimum size: To ensure legibility at all times, the width of the “wingspan” symbol within the logo may not be less than 0.4 inches (10.16 mm) in print applications, and 29 pixels in web applications.

4.6 Logo Usage: Proportional Sizing

In order to represent the appropriate relationship between the ATC’s logo and the “IATA ATC” logo, the following applies:

The IATA ATC logo should not be bigger than your ATC logo;

Ideally, the IATA ATC logo should occupy half the visual space of your ATC logo.

4.7 Logo Usage: Incorrect Substitutions

The IATA ATC logo may NOT be substituted for any other logo in the IATA family. This includes the IATA logo without the “ATC” qualifier, the former IATA logo with the rounded box and the IATA dynamic sky and logo.

4.8 Applications: Print Marketing Materials

The IATA ATC logo is designed to identify ATCs. IATA will provide all ATCs with examples of the IATA ATC logo to be used in their advertising and marketing of the IATA Authorized Course(s).

In exclusive advertisements (i.e. ads for IATA Authorized courses only), the IATA ATC logo should be used.

In non-exclusive advertisements (i.e. ads featuring IATA courses as well as other ATC products), the IATA ATC logo may only be used if it is clear that the authorization pertains to the IATA-approved courses and not to any other product/course offered by the ATC.

The Authorized Training Center ID Number must always be indicated in any exclusive or non-exclusive advertisement for the IATA training program.

The IATA ATC logo may not appear on a product-oriented communication piece, nor may it be placed next to a product logo.

To avoid confusion, the logo may not appear on training materials, training certification, publications, conference materials or other materials related to services offered by IATA.

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On print communications involving another organization, the IATA ATC logo should be the same size as the organization’s logo or smaller, at the bottom left of the piece, at the same level as the logo of the ATC signing the communication, in keeping with the size-proportion guidelines discussed earlier.

Samples of all advertisements, forms, and brochures, promotional or print materials using the IATA ATC logo must be submitted to IATA at least ten (10) working days prior to final print and distribution, in accordance with the terms of the ATC Accreditation Agreement.

If uncertainty arises concerning the use of the “IATA ATC” logo, please submit the piece for review to IATA Brand Management at infobranding@iata.org.

4.9 Applications: Corporate Stationary

On ATC stationary pieces such as letterhead, fax cover sheets, press releases and business cards, the IATA ATC logo should appear at the bottom left, aligned with the IATA ATC logo and body copy, in keeping with the size-proportion guidelines discussed earlier. The IATA ATC logo may not be used on letterhead as the predominant logo or in any way that might indicate a relationship with IATA other than that of an ATC.

The IATA ATC logo may be placed on envelopes only if it appears in the back, in keeping with our size-proportion guidelines.

4.10 Applications: Web Communications

Use of the IATA ATC logo on the Internet must be restricted to ATC sections of your website. When in use, the IATA ATC logo may appear at the bottom left of the page, at the same level as the corporate logo signing the communication, in keeping with the size-proportion guidelines specified earlier. The IATA ATC logo may not appear on a product-oriented web page, nor may it be placed next to a product logo.

When using the IATA ATC logo on the Web, it is recommended to program it to link to the following address: http://www.iata.org/training/Pages/atc_ats.aspx.

5. ATC STUDENT ENROLLMENT PROCESS

The Student Enrollment Process includes the following Steps:

ATC completes the online ATC enrollment purchase in the Learning Management System; (refer to Annex 4 for LMS use and enrolment guidance)

ATC attaches the proof of payment in the purchasing page;

ITDI processes ATC order upon receipt of online ATC enrollment order and payment;

ITDI ships the training kits to the ATC after confirmation of payment receipt from IATA Finance.

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5.1 Completing ATC student enrolment / kit purchase With Proof of

Payment

For details on where to access the Learning Management System (LMS) and how to place

an order, please refer to Annex 4.

The ATC must pay a student enrollment/training kit fee and any applicable shipping fee for each student who attends an Authorized Course(s) offered by the ATC. The ATC must inform students that the cost of related fees is non-refundable.

Student enrollment/training kit fees include:

a complete set of the Training Material for each student enrolled;

2 exam attempts within the student enrollment validity period (please refer to section 5.4);

an original diploma or certificate for each course successfully completed.

Student enrollment/training kit fees never include travel and personal expenses, or assistance with travel documentation, in connection with the examination. All fees are non-refundable and are subject to change with 30 days prior notice.

Please note that all programs (except DGR) offer students a third examination attempt upon

payment of applicable Exam fees – certain conditions and restrictions apply. For full details, please refer to http://www.iata.org/training/Pages/3rdexam.aspx.

5.2 Payment Methods

IATA will only accept the following payment methods:

5.2.1 Bank Transfer Payment (Applicable To All Fees Hereunder)

The following information must appear on the bank transfer for ITDI to locate and credit your payment to your account:

IATA Account No. 400-749-8

Bank Number 003 / Branch Number 00001 Royal Bank of Canada 1, Place Ville-Marie Montreal, Quebec H3C 3B5, Canada Swift Code: ROYCCAT2 ABA Code : 021000021

Your ATC name and 3-letter code.

Important: Please attach a photocopy of your bank transfer as proof of payment to your

online ATC student enrollment form. Applications received without a valid copy of your

bank transfer will not be processed.

5.2.2 Credit Card Payment

The student enrollment/training kit fees can be paid by EUROCARD/MASTERCARD, VISA OR American Express cards. Please make sure you indicate the credit card number, expiry date

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(month and year) as well as the name of the card holder on the online ATC student enrollment form.

IMPORTANT NOTES:

Please note that payments by BANK DRAFT or CHEQUE will no longer be accepted

All payments must be made in United States Dollars.

Payments must be made separately for each Authorized Program. You cannot combine

payments for orders in different Authorized Programs.

All student enrollment/training kit fees are strictly non-refundable.

Unused training kits can neither be refunded nor returned.

Applications received without proof of payment will not be processed.

5.3 Confirming Payment

The ATC is responsible for ensuring that IATA receives complete payment and that one of the previously mentioned two payment options is respected.

Once the order has been placed in the LMS, the ATC will then receive the Training Material by

courier approximately three weeks after payment is confirmed.

In all instances, full payment must be received by IATA and the order must contain all necessary information before it will be processed. Incomplete orders or those received without full payment will be pending until IATA receives the missing information. Students will not be enrolled nor training kit shipped. An online ATC order is deemed received when all information has been received.

5.4 Enrollment Validity Period

Upon receiving payment of ATC student enrollment/training kit fees and processing the student enrollment, the enrollment validity period for each enrolled student begins from the day of course purchase. This period is the time during which a student is entitled to sit for his/her two (2) exam attempts.

The purpose of the enrollment validity period is to ensure that the Authorized Course’s Training Material remain current and relevant.

The enrolment validity period for all Distance Learning courses is six (6) exam sessions from the first available session after the purchase; however, for Dangerous Goods Regulations, the enrolment validity period is four (4) exam sessions from the first available session after the enrolment.

5.5 Orders created With Or Without Student Names

ATCs can choose to create an order and not register any students at the time of purchase. They will have until the registration deadline to register students for the next exam session.

IATA Authorized Training Center (ATC) Handbook

13

5.5.1 Orders Received and Students registered

(a) Student names are recorded in the system and a Username and a Booking ID number is assigned to each student.

(b) The date of enrollment is recorded and the enrollment validity period begins from the first available exam session.

(c) Kits are prepared for shipping. Each shipment of kits contains the ATC name. (Please refer to

section 5.7 below)

5.5.2 Orders Received without Student Names

(a) The order is recorded.

(b) The date of enrollment is recorded and the enrollment validity period begins from the first available exam session following the purchase.

(c) Kits are prepared for shipping. Each shipment of kits contains the ATC name

(d) Once the ATC has identified students to assign to these kits, the ATC registers students in the LMS with the order number and the enrolment key. The ATC must register the students no later than the published exam registration deadline.

(e) A booking confirmation letter is issued by the system for each student and sent to the ATC by email.

(f) Please note that unless the ATC registers the students to kits initially purchased without student names, those students will not receive booking confirmation letters and consequently will not be registered for an exam session.

Students must be reminded to keep and carefully store their booking confirmation letter, as it

contains important information. (please refer to section 5.7 below)

The ATC is not permitted to submit payment on behalf of students for courses the ATC is not authorized to teach. In such cases, students must apply as self-study students and complete an individual student order online, including their personal mailing address, and submit their order together with their payment information.

5.6 Student Enrollment and Exam Registration Deadlines

Information on student enrollment and exam registration deadlines for the IATA examinations in each of the Training Programs is available on the IATA website at:

www.iata.org/training/Pages/exam-schedule.aspx

Please note that this information is updated on a yearly basis. Please refer to the IATA website for current information.

5.7 Student Enrollment Letter / Booking Confirmation

Once a student is booked, the system generates a booking confirmation that is automatically forwarded to the ATC. The booking confirmation letter states the enrollment validity period and the next available exam session for which the student is registered. For an example of a distance

learning booking confirmation letter, please refer to Annex 5.

It is recommended that the ATC keep a copy of their students’ booking confirmation letters as they contain important information.

Note: For change of exam session, please refer to section 6.2 below

IATA Authorized Training Center (ATC) Handbook

14

5.8 Transfer of Enrollment

Requests for enrollment transfers (assigning a new student name to an existing client ID) only apply to ATC-enrolled students. Student enrollment transfer requests must first be submitted by the ATC to IATA for approval. The ATC can request a student transfer provided that:

1. The student’s enrollment validity period has not expired.

2. The enrollment has not been previously transferred.

3. The original student has not used any of his/her examination attempts, including “No Show”

record.

4. The enrollment transfer is for the same course in the same language.

5. The ATC has resolved any outstanding issue with the original student.

6. It is understood that the enrollment validity period will not be extended.

Enrollment transfers do not influence the enrollment validity period. The student’s enrollment validity period will be based on the date at which the kit was initially purchased and not on the date of the

transfer. A request for enrollment transfer must be received and processed by IATA before

the exam registration deadline.

5.9 Change of Student Name

Change of student name will be accepted upon presentation of official documentation to IATA; for example, following marriage or change in religion. Notice must be submitted prior to an exam session..

6. IATA EXAMINATIONS

6.1 Organization of Exam Sessions

IATA, with the assistance of Local Coordinators, organizes exams worldwide several times a year.

For information on the role and function of the LC, please refer to section 1.5 above. For the scheduled exam dates and exam registration deadlines of each Authorized Program, please refer to the following links on IATA’s website:

www.iata.org/training/Pages/exam-schedule.aspx

The Calendar is also available on the LMS Dashboard.

IATA selects the week during which worldwide examinations will take place.

The Local Coordinator (LC) organizes examinations in his/her country or area and:

Determines the exact date and location of the examination within the worldwide exam week;

Advises IATA of the date of exams and location of examination center(s) one month before the actual exam date; and

Issues and sends the students’ exam invitation letters to the ATC.

The ATC is responsible for ensuring that each of its students enrolled in IATA Authorized

Courses is provided with a copy of his/her exam invitation letters to be presented to the

Local Coordinator and/or exam invigilator on the day of the examination. The ATC must

verify the exam registration list using reports on the LMS. (Please refer to section 6.2).

IATA Authorized Training Center (ATC) Handbook

15

Examinations for all Authorized Courses must take place on the same day of the assigned

Authorized Program exam week at all locations per country in the LC’s area of responsibility. If the LC is unable to hold examinations on the same day because of space limitations, the LC must inform ITDI at least one (1) month before the examination week. Students can take only one exam per exam session.

6.2 Change of Exam Session

All ATC students are registered for the exam session within the enrolment validity period.

All Travel & Tourism, Cargo and Aviation candidates who have failed the first exam attempt must be registered to rewrite their examination at the next exam session by the ATC,.

For any questions regarding the exam session, ATCs should contact the IATA exams team at examstraining@iata.org.

6.3 Change of Country

An ATC enrolled student can choose to change exam venue before the exam registration deadline. The ATC must ensure that the student receives the information about the new exam venue.

6.3.1 Change of Address Within the Same Country

ITDI will accept a change of address within the original country. The ATC must update all necessary information in the user profile in the LMS, including:

Full name

Booking ID

Previous address

New address

New telephone number

E-mail address

6.3.2 Change of Address to a different country

ITDI will accept a change of the address to a different country for a student. The ATC must update all necessary information in the user profile in the LMS, including

Full name

Booking ID

Previous address

New address

New telephone number

E-mail address

Changes in country do not influence the enrolment period. The student's enrolment period will be based on his/her initial enrolment and not on the date of the change of country.

If the student wishes to sit the upcoming examination in the new country, the change of country must be processed in the system by the ATC by the examination registration deadline (refer to Section 6.3).

IATA Authorized Training Center (ATC) Handbook

16

6.4 Examination Format

Examination papers are prepared and marked by IATA. The questions are similar to those contained in the training materials. Each examination is either open or closed course book, according to each Authorized Program, and may include appropriate exhibits as necessary. For details on the examination format of each Training Program, please refer to the following links on IATA’s website:

Travel & Tourism Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx

Cargo Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx

Aviation Training Program: http://www.iata.org/training/Pages/Exam-Info.aspx

6.5 Important Exam Notes

The examination pass rate of the respective ATC students shall be consistent with an acceptable worldwide range of exam pass rates over a period of two (2) years, based on IATA’s statistical reports.

Students have a maximum of two (2) attempts to pass the examination within the enrollment validity period.

If students fail the same examination twice, their enrollment is automatically cancelled.

6.6 Day of The Examination

To be admitted to the examination, the student will need to present the following to the Local Coordinator and/or exam invigilator:

exam invitation letter (sent by the Local Coordinator to the ATC);

Booking ID and/or Username which is indicated on the exam invitation letter;

An official identity card with photograph;

The Local Coordinator and/or exam invigilators required to verify each student’s eligibility and identity before she/he is allowed to sit the examination.

All formal examination materials (papers, answer sheets, etc.) will be provided. The students are only allowed to take the following materials with them into the examination room:

Pens (students should plan to have two);

Ruler;

Language dictionary;

Silent non-programmable pocket calculator;

Mobile phones, pagers, personal digital assistants (PDAs), pocket PCs are allowed but must

remain switched off at all times during the examination.

Please note that the Local Coordinator and/or exam invigilator cannot answer questions concerning the examination.

All exam questions and answer booklets and accompanying documents must be returned to the Local Coordinator and/or exam invigilator at the end of the exam session.

Students registered for online exams will, in addition, need their username and password.

IATA Authorized Training Center (ATC) Handbook

17

6.7 Important Measures to Counteract Cheating

Cheating mainly occurs when candidates can easily communicate with each other. Candidates,

therefore, must not:

leave the room unaccompanied during the examination;

take papers out of the examination room;

be left alone, even for a few minutes;

As stated above, all exam questions and answer booklets and accompanying documents

must be returned to the Local Coordinator and/or exam invigilator at the end of the exam

session. Blank pages, which are provided for note taking, can be transcribed with exam questions and easily transmitted around the world, giving information on the content of the exam papers to other candidates in locations where the exam is taking place later in the week.

If there is suspicion that a candidate(s) is cheating during the examination, the Local Coordinator and/or exam invigilator is authorised to immediately remove the exam paper from the candidate(s) and have the candidate(s) dismissed from the examination room. The candidate(s) will not be permitted to write any further examinations that day and will receive an automatic “fail” grade for the entire course, following receipt of the Local Coordinator’s and/or exam invigilator’s s official report of the incident at IATA.

In the markers’ point of view, if there is suspicion of co-operation amongst candidates, or a possibility that the answers or other help were given to the candidates, the examination session at the center concerned will be put under investigation with the possibility of declaring the whole examination session invalid.

6.8 Examination Results

Student examinations for the Authorized Courses are marked according to the following grading system:

Student Student Pass Distinction

Travel & Tourism (all courses except the below)) 60% 85%

—GDS Fares and Ticketing 60% 85%

Cargo (Cargo Introductory / Air Cargo Rating) 60% 90%

DGR (DGR Initial / DGR Recurrent) 80% 90%

Aviation (all courses) 60% 90%

Final examination results will be sent to the ATC and Local Coordinator no later than ten (10) weeks after the exam.

A personal letter with “pass-fail-distinction” results is addressed to each student and sent via e-mail to the ATC for distribution. Successful candidates receive their diploma or certificate.

IATA is responsible for preparing and marking all examinations;

Marked examination papers are not returned to students;

Scores are not provided

IATA regrets it cannot enter into correspondence with ATCs, or students, concerning individual student examination results or any other details concerning the marks obtained.

All results are final.

IATA Authorized Training Center (ATC) Handbook

18

Should a student fail an examination the first time, the student will have a second chance to re-sit for the examination, provided this is done within the enrollment validity period. If the student is no longer enrolled with the ATC, the student should be given access to his/her student account.

6.9 Copies of Diplomas/Certificates

A student can obtain a copy of a lost Diploma or Certificate initially issued after the year 2000 from IATA by sending a request with the following information:

Full name;

Client ID Number;

Country and year in which the examination was taken, and

Complete address (with telephone number) where the Diploma or Certificate must be shipped.

An administrative fee of 100$ will be charged to prepare and forward all copies of a Diploma or Certificate.

For more information regarding this ATC Handbook or your ATC Authorization, please contact:

IATA Training and Development Institute Attn: Manager, Training Partners and Business Development 800 Place Victoria P.O. Box 113 Montreal, Quebec, H4Z 1M1 CANADA Telephone: +1 (514) 874-0202, ext. 3481 Fax: +1 (514) 874-9043 E-mail: atcinfo@iata.org

���� Annex 1

ATC Authorized Course

Modification Form

1ATC Authorized Course(s) Modification Form

ATC Authorized Course(s)Modification Form

Please use this form if you are seeking authorization for additional course(s) or wish to cancel course(s) in a Training Program for which you are already authorized.

Adding/Removing Course(s) to a Currently Authorized Program:

A. Please indicate which program you wish to modify.❑❑ International Travel & Tourism Program❑❑ International Aviation Training Program❑❑ International Cargo Training Program

B. Please complete the following information as applies to your Head Office and/or Branch.If you have multiple locations, please copy and complete this section for each location.

❑❑ Head Office Location ❑❑❑❑ Branch name:

ATC 3-Letter Code: ATC Name:

ATC Address:

Authorization ID Number: Your Authorisation ID number is printed on your certificate

Contact Person: Mr/Mrs/Ms

Title:

Tel number: Fax number

Email:

Courses you wish to add or cancel in your current program

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

Add: ❑ Cancel: ❑

2

Training & Development Institute

ATC Authorized Course(s) Modification FormIATA Training & Development Institute 800 Place Victoria, P.O. Box 113, Montreal, Quebec, Canada H4Z 1M1

*Instructor Profile NOTE: If you are submitting the profile of more than one instructor, please make a copy and fill in this page for each instructor.

Name of Instructor: Mr. /Mrs. /Ms. First Name Family Name

❑❑ Instructor’s CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the respective course/s) and

❑❑ Recognized course certifications (date: ) or

❑❑ IATA Instructional Techniques Course (within 12 months of engagement by the School) or

❑❑ Equivalent teaching experience

Please inquire at atcinfo@iata.org to obtain our course price lists.

*Instructor Profile – for Dangerous Goods Regulations Instructors ONLYNOTE: If you are submitting the profile of more than one instructor, please make a copy and fill in this page for each instructor.

Name of Instructor: Mr. /Mrs. /Ms. First Name Family Name

You must include the following with your application:

❑❑ Instructor’s CV. (including details of Cargo Industry working experience - preferably 5 years in the handling and acceptance of dangerous goods or in hazardous materials safety operations.)

❑❑ Valid IATA Dangerous Goods Regulations Certificate (date: )❑❑ Valid equivalent Dangerous Goods Regulations Certificate (date: ) or

❑❑ Proof of approval issued by local civil aviation authority to instruct DG courses. If applicable (date: ) and

❑❑ IATA Professional Skills for DGR Instructors course marked 80% or higher (date: ) and

❑❑ Equivalent course with a mark of 80% or higher (date: ) or

❑❑ Professional references of previous instructing experience (min. 100 hours) (# hours: )

1ATC Modification Form Additional Branch(es)

ATC Modification FormAdditional Branch(es)

1. Adding Branch(es) to a Currently Authorized Program:Please note that your base authorization fee covers your head office and 2 additional branches . Any additional branch beyond the

above will be invoiced at 500 USD per location.

Please complete the following information as applies to each Branch you wish to add.If you have multiple branches, please copy and complete this section for each branch.

ATC 3-Letter Code:

ATC Name:

ATC Address:

Authorization ID Number: (For IATA use only)

Contact Person: Mr/Mrs/Ms

Title:

Tel number: Fax number

Email:

2

Training & Development Institute

ATC Modification Form Additional Branch(es)

2. Application for IATA Distance Learning Programs and Courses

International Travel and Tourism Program ❑Head Office ❑ Branch ❑

❑ Foundation Course❑ Cours d’introduction ❑ Curso Básico para Consultores de Viajes ❑ Foundation Course in Russian❑ Travel & Tourism Consultant Course❑ Managing the Travel Business Course (Stepping into Mngt)❑ SMART Amadeus, Galileo or Sabre❑ IATA Hospitality Services Training Program❑ GDS Fares and Ticketing Course

Please specify GDS type:

❑ Amadeus ❑ Galileo ❑ Sabre

e-learning courses:❑ IATA Geography in Travel Planning Course❑ IATA Destination Geography Course❑ IATA Travel Agent Fees: Best Practices Course❑ BSP Essentials for Travel Agents Course❑ Comercialización de productos turísticos ❑ e-Business para Agencias de Viajes❑ Las Nuevas Formas de Comunicación con el Cliente❑ Social Media for the Travel Industry

e-book courses:❑ Selling International Hotel Products and Services❑ Serving the Travel & Tourism Customer❑ Le service au client voyageur❑ Passenger Ticket Alterations❑ Selling International Rail Transportation

International Cargo Training Program ❑Head Office ❑ Branch ❑

❑ Cargo Introductory Course❑ International Air Cargo Rating Course❑ Live Animals Regulations Course❑ Dangerous Goods Regulations – Initial Course *❑ Dangerous Goods Regulations - Recurrent Course *❑ IATA Cargo English Course❑ Shipping Guidelines for Infectious Substances Course❑ Shipping Perishable Cargo Course❑ IATA Cargo Security Awareness Course❑ Supply Chain and Transport Modes Course

e-learning courses:❑ Dangerous Goods Awareness (cat. 4, 5, 7, 8, 9, 10, 11, 12) ❑ ULD Handling Course❑ IATA Electronic Airwaybill (e-AWB)

International Aviation Program ❑Head Office ❑ Branch ❑

❑ Introduction to the Airline Industry Course❑ Introduction to Safety Management Systems (SMS) ❑ Airline Cabin Crew Training Course❑ Airline Customer Service Course❑ Airline Marketing Course❑ Airline Finance & Accounting Mngt Course*❑ Airline Revenue Management Course*❑ Airport Operations Course❑ Aviation Security Awareness Course❑ Airport Ramp Services❑ Ground Operations Management Course*❑ Aviation Security Awareness Course❑ Air Transport Fundamentals Course❑ Passenger Ground Services Course

e-learning courses:❑ Introduction to Safety Management Systems (SMS)❑ Implementation of SMS❑ Aviation Security Awareness Course❑ Basic Airside Safety Course❑ Airport Ramp Services❑ Fatigue Risk Management Awareness Course

Leadership & Management Training Program (with Harvard ManageMentor modules) ❑Head Office ❑ Branch ❑

Stanford - IATA Aviation Management Program ❑Head Office ❑ Branch ❑

3

Training & Development Institute

ATC Modification Form Additional Branch(es)

*Instructor Profile NOTE: If you are submitting the profile of more than one instructor, please make a copy and fill in this page for each instructor.

Name of Instructor: Mr. /Mrs. /Ms. First Name Family Name

❑ Instructor’s CV. (including details of 2 years working experience at supervisory or management level in the subject matter of the respective Aviation courses) and

❑ Recognized course certifications (date: ) or

❑ IATA Instructional Techniques Course (within 12 months of engagement by the School) or

❑ Equivalent teaching experience

Please inquire at atcinfo@iata.org to obtain our course price lists.

*Instructor Profile – for Dangerous Goods Regulations Instructors ONLYNOTE: If you are submitting the profile of more than one instructor, please make a copy and fill in this page for each instructor.

Name of Instructor: Mr. /Mrs. /Ms. First Name Family Name

You must include the following with your application:

❑ Instructor’s CV. (including details of Cargo Industry working experience - preferably 5 years in the handling and acceptance of dangerous goods or in hazardous materials safety operations.)

❑ Valid IATA Dangerous Goods Regulations Certificate (date: )❑ Valid equivalent Dangerous Goods Regulations Certificate (date: ) or

❑ Proof of approval issued by local civil aviation authority to instruct DG courses. If applicable (date: ) and

❑ IATA Professional Skills for DGR Instructors course marked 80% or higher (date: ) and

❑ Equivalent course with a mark of 80% or higher (date: ) or

❑ Professional references of previous instructing experience (min. 100 hours) (# hours: )

4

Training & Development Institute

ATC Modification Form Additional Branch(es)

3. Programs, Classroom and EquipmentPlease specify whether the below information if for the Head Office or Branch location(s).

❑ Head Office Location ❑Branch name:If you seek authorization for one or more branch locations, please copy and complete this page for each location.

Courses / programs offered at your organization

❑ Aviation ❑Cargo ❑Travel and Tourism ❑ Other - please specify:

Classroom and Equipment available at your organization

❑ Number of classrooms for course instruction Qty:❑ Personal Computer(s) with CD ROM Qty: ❑ Internet Access Qty: ❑ Air Waybill Printer Qty:

❑ Classroom seating capacity Qty:❑ LCD Projector Qty:❑ Cargo Booking Terminal(s) Qty:❑ Other - please specify:

4. Business PlanningPlease provide us with a brief business plan including the following information:

Course names:Number of planned courses per year:Expected number of students in a year: StudentsYour organization’s enrolment deadline for each term:Planned date of first examination (MM/YYYY):Student tuition fee (including IATA Enrolment Fee): US DollarsIs the IATA course stand-alone or part of another program you are offering? ❑ Yes ❑ NoIf yes, please describe the program

5. Marketing ActivitiesHow will you attract your audience and promote the IATA course?

❑ Your organization’s website: ❑ Internet❑ Newspaper (please name : ) ❑ Mass Mailing❑ IATA Website: www.iata.org/ps/resellers/index. ❑ Seasonal Discounts❑ Student Fairs - please specify: ❑ Promotions❑ Magazines - please specify: ❑ Other - please specify

Please send your application form to the following contact:

Email to: atcinfo@iata.org

Signature: Date:

IATA Training & Development Institute 800 Place Victoria, P.O. Box 113, Montreal, Quebec, Canada H4Z 1M1

���� Annex 2

Instructor Qualifications

ANNEX 2 – APPENDIX 1 – ATC INSTRUCTOR QUALIFICATIONS 1

ATC INSTRUCTOR QUALIFICATIONS

Instructor Qualifications for Dangerous Goods Regulations Courses (DGR) and other IATA Training Courses

ITDI requires that the following information be provided for review and approval, along with the ATC application, as proof of the assigned instructor qualifications on the following courses:

a) IATA Dangerous Goods Regulations (DGR) Instructors

Must hold a valid Dangerous Goods Regulations Certificate obtained after successful completion of the IATA Dangerous Goods Regulations Initial Course or an equivalent course. IATA reserves the right to assess whether a course offered by another establishment constitutes an “equivalent” course for these purposes;

Should have a minimum of two (2) years of working experience in cargo operations, preferably in the handling and acceptance of dangerous goods or in hazardous materials safety operations;

Must provide proof, where applicable, of approval issued by the local civil aviation authority to instruct dangerous goods courses;

Must meet one of the following additional requirements:

Hold a recognized teaching certificate; OR

Complete (within 12 months of engagement by the School) the IATA Professional Skills for DGR Instructors course or an equivalent course and obtain 80% or higher; OR

Have equivalent industry teaching experience.

Instructors must remain current with the latest changes to the DGR regulations.

ATCs are required to provide proof that their proposed DGR instructors meet the foregoing criteria by providing ITDI with copies of all certificates and diplomas, as well as a detailed résumé and at least two (2) current professional references. Where a certificate is in a language other than English, IATA reserves the right to request that the applicants submit, at their own expense, a certified translation.

b) IATA Training Program Instructors

The candidate instructor(s) proposed by an ATC seeking authorization to teach one of IATA’s Training courses shall meet IATA’s qualification requirements:

ATCs must provide at the time of application for authorization, the following information for review and approval:

The instructor(s) must have a minimum of two (2) years or working experience at a supervisory or management level in the subject matter of the respective Aviation course they wish to teach;

Must provide at least one reference letter from their current or previous employer, verifying their professional experience and expertise in the respective subject matter;

Must meet one of the following addditional requirements:

Hold a recognized teaching certificate; OR

Complete (within 12 months of engagement by the school), the IATA Instructional Techniques Course; OR

ANNEX 2 – APPENDIX 1 – ATC INSTRUCTOR QUALIFICATIONS 2

Have equivalent industry teaching experience.

ATCs are required to provide proof that their proposed Aviation instructors meet the foregoing criteria by providing ITDI with copies of all certificates and diplomas, as well as a detailed résumé. Where a certificate is in a language other than English, IATA reserves the right to request that the applicants submit, at their own expense, a certified translation.

Instructor Approval

The above referenced instructor qualifications required by IATA may be subject to change from time to time, as determined by IATA. Any change in these standards will be communicated to the ATCs and posted on the ATC Resource Site.

An approval is only valid for the instructor(s) identified in the ATC Application and approved by ITDI for the duration of the course authorization. IATA reserves the right to audit an instructor’s record with respect to student success rate and to remove an instructor’s approval at any time, for just cause.

In order to change an approved instructor, the ATC is required to submit an Instructor Profile (Part D of the ATC Application Form) for the new instructor, along with any required attachments. ITDI will promptly review the requested change. The ATC cannot, under any circumstances, appoint a new instructor who has not been approved by ITDI.

Instructor IATA Certificates or Diplomas

Please note that IATA no longer issues specific Instructor Certificates or Diplomas. Candidate instructors may enrol as students, at any time, should they wish to obtain the IATA course certificate or diploma for the same course they intend to teach. In such case, the candidate instructors must pay all relevant course enrolment fees prior to writing the course examination.

���� Annex 3

ATC Resource Site

User Guideline

IATA ATC Resource Site A. Accessing the Site for the First Time (new users) If you are accessing the site for the first time, you will be required to register as follows: 1. Go to this link: http://www.iata.org/workgroups/atc-network.htm 2. On the right column, click on Registration (external users only) 3. Enter and confirm your email address – Please note that only 1 email address can be

used per ATC. For security purposes, please ensure that this is the same ATC email address on file with ITDI.

Click on Submit. Complete the Registration form that appears.

4. The following message will appear:

Please validate your email after logging into your mail box.

5. Open the email sent to your mail box and click on the link provided to validate your email.

For Company type, select “Other”

Click on Submit to submit your registration form.

Once the site administrator approves your registration, you will receive an email with your User ID and password. B. Logging Into the Site (existing users) 1. Go to this link: http://www.iata.org/workgroups/atc-network.htm 2. On the right column, click on Login (external users) 3. Enter your User ID and Password

C. Resetting your Password 1. Go to this link: http://www.iata.org/workgroups/atc-network.htm 2. On the right column, click on Login (external users) 3. Click on Forgot password 4. Enter your User ID. and Password – you will receive an email with your new password.

D. Downloading files

1. Click on the a sub site on the left column

2. Click on sub sites’ Document Library

3. Once inside the Document Library, click on the a document folder 4. On the right part of the document library, click on All Documents 5. Click on Explorer View

6. Select files to download 7. To Download, Copy the files from the Extranet Explorer view Window and Paste them on

your computer.

���� Annex 4

Online ATC Student

Enrolment Form

2

1. Login Page

- Open Google Chrome and go to www.yardstickadmin.com

- Type in Username (email address of administrator)

- Type in Password

3

2. Main Screen

- You can choose 3 different links here:

o Users & Companies

To add/modify students

To verify student information

To book/unbook students for exams

To purchase products for your head office/branch office

o Reports

To run the following reports based on the information in system

Order History Report

Booking History

Enrolment Keys

4

3. Purchase Study Kits

- Click on Users & Companies

- Click on Companies

Purchase from Head Office/Branch Office - Choose to Purchase from the Head Office/Branch Office by clicking on Actions

o Then click Purchase Products

5

- Choose product line/category (Cargo, Aviation, Travel and Tourism) o Please note that you can only purchase authorized courses

- Choose courses and quantity, then click continue o Please note that there are 2 ebook and printed versions for nearly every course

- Beside the selected course, we have a field to indicate the quantity of kits which needs

to be filled out (default is 0)

- If there is a promo code (eg. Save-50), please include it in the Promo Code Field

- Once you have completed the fields for the appropriate course(s) in the Product Line,

click continue

6

Payment Methods

- This brings you to the payment page - Double check the price, billing address (Head Office/Branch Office) and shipping

address (Head Office/Branch Office)

- There are 3 payment options (bank transfer, credit card and clearing house if applicable)

Please note that once you click pay, all details are final and cannot be changed

7

Bank Transfer

- Fill in the banking information

- Attach a copy of the bank transfer receipt by clicking on “Choose file”. The BT

needs to be attached before saving the order. Otherwise, the order will have to be

cancelled and re-created

- Include any other information in Additional Information

- Click Pay to complete transaction

- Once completed, you will receive a purchase confirmation receipt to your email. See

page 11 for example

8

Credit Card

- Fill out the indicated credit card information

- Add any other important details in the additional information - Click Pay to complete process

- Once completed, you will receive a purchase confirmation receipt to your email. See

page 11 for example

9

Clearing House

- For Clearing house payments

o Simply indicate in the additional information the clearing house code

o Fill in the Staff ID field

o Then click pay

- Once completed, you will receive a purchase confirmation receipt to your email. See

page 11 for example

10

Order Confirmation Page

- Please note down the order number and the enrolment key

- Verify the following information

o Course kits purchased

o Total price

o Delivery method (ebook – online, printed – ship)

o Bill to address

o Ship to address

- Please email atcse@iata.org immediately if there are any problems with the order.

Test Address

Test Address

Test ATC

11

- a confirmation email with the order details will be sent to the ATC Admin e-mail address

:

Dear Andaleeb Ahmed,

Thank you for your purchase.

Purchase Receipt

Purchased By Test ATC

Order Number 0000214365

Site International Air Transport Association

Subtotal $465.00

Shipping Fees $38.00

Amount $503.00

Payment Type Bank Transfer

Products Foundation in Travel and Tourism - Printed - English x 1

Enrolment Key Foundation in Travel and Tourism - Printed - English — u267ecwht9uz

Billing Address

Test ATC

3rd Floor Purvi House, Mpaka Rd P.O. Box 13634

Westlands,Nairobi 800 Kenya

Shipping Address 3rd Floor Purvi House, Mpaka Rd P.O. Box 13634

Westlands,Nairobi 800 Kenya

12

The bank transfer should be made out to:

IATA Account No.: 400-749-8

Bank No.: 003 / Branch No.: 00001

Swift Code: ROYCCAT2

ABA No. / Routing No. (IBAN): 021000021

Royal Bank of Canada

1 Place Ville Marie

Montreal, QC H3C 3B5

Canada

Important: Please reference your 6-digit order number (starting with "2"), your name

and your class number in the comments field of your bank transfer.

Training products will be delivered in 10-15 business days upon the payment confirmation

by our Finance Department.

Please do not hesitate to contact us should you have any questions or require additional

information.

Sincerely,

IATA Training team

www.iata.org/training

Copyright © 2012 IATA, All rights reserved.

Tips:

Add http://training.iata.org/login to your favorites to

access your user account at any time.

Put "noreply@iata.org" in your email address book to

ensure future delivery of training-related messages.

Contact Us:

Contact Us

13

You can watch a video of how to purchase the study kits here:

https://www.youtube.com/watch?v=FzDt4oCEjCg

14

E-Learning Purchasing and Registration

Please follow the step by step procedure for E-Learning courses

Send an email to custserv@iata.org, keeping atcse@iata.org in copy, detailing the

nature of the e-learning courses and the number of licences.

Include a list of student names including the full names and email addresses of the

students.

The Customer Service team will respond with a quotation for the licences at ATC

preferential rates which will allow you to either pay via bank transfer or by credit card.

Once the payment has been confirmed, the Enrolment team will provide access to your

students directly and confirm the access provision to you

Please note that once the students have completed the e-learning course, they can write

the exam immediately thereafter. Upon successful completion of the exam, they will have

the ability to print a certificate of completion by themselves.

15

4. Register Students for Exams

Student can be registered for an exam only by exercising an enrollment form a valid order.

Each enrollment key will grant 2 exam attempts to the student and assigned appropriate

enrollment validity period, counted from the day of purchase. There are two ways to register

students for exams

By ATC Admin

- Open up the Dashboard and click on Users & Companies

- Check to see if the User exists

o 4 fields that can be searched

Usernames

First name

Last name

Email address

o Type in search field and press Enter

Case 1: User does not exist - Click Add User

16

- Fill in the required fields (each field must be filled out)

Please note that entering the student’s email means the student will get notifications related

to their booking. This means that when the student is booked for an exam session, changes

bookings and is graded for their exam, they will be notified at the same time as the

associated ATC Admin.

- Then click Add User

17

You can watch a video of how to create a user here:

https://www.youtube.com/watch?v=x95rPRTEGbk

18

Case 2: User exists - Click edit

- Click on Enrolment Key Uses

- Fill in enrolment key (from the order or from the enrollment key report) associated with

the correct DL kit/course for which you are enrolling a student and click Enrol

19

- You will see the exam session confirmation screen

- Click on Select a Region and choose the country of the exam location

20

21

- Choose exam session date

- Then Click Enrol

You can watch a video of the user registration tutorial here:

https://www.youtube.com/watch?v=BHBnc4WtAHw

Case 3: Allow Students to Register

- Ask your students to go to http://training.iata.org/signinup

- Then Click on Sign Up if they have not created an account

- Fill out the page below and click on Sign Up

o Provide them with the enrollment key from the order

o This will link them to the correct order

22

- On your screen, you will see a confirmation of what was purchased.

- You will see a page indicating “Enrolment Key” – please enter the enrollment key here.

- Click on “My Bookings”. Then, you will see “Booking”; this is where you can choose which

country you wish to sit in.

- Then, once you select the country, you can choose between the examination sessions that are

available for booking. Note the deadlines next to the session should you wish to postpone. Once

selected, press “Book>>”.

Please note that this means that when the student is booked for an exam session, changes

bookings and is graded for their exam, they will be notified at the same time as you.

23

Students can make changes in their profile using their access and the ATC Administrator will be

automatically notified when these changes are done.

- Once Enrolled you should receive the following type of booking confirmation email

o Email is sent to the ATC administrator and to the student’s email address

(included in student profile)

o All sent emails can be found in Student profile under the Sent Emails button

Dear Test Student,

We are pleased to confirm your exam registration for Travel and Tourism Consultant

Test ATC – ATC

Order Number: 0000200000

Booking ID: 0000200008

Exam Details: Please note that you have registered for the exam session during the week

of March 04, 2013 You may change this registration to a different session at any time

before the exam registration deadline through your user account. Once the exam

registration deadline has passed, you may not change your exam date. Any form of

excuse will not be accepted. Enrolment validity period cannot be extended.

Exam Week: March 04, 2013

Cancellation Deadline: January 09, 2013

Venue: Pakistan

You will be allowed two attempts to successfully complete the course examination before

the end of your enrolment validity period, March 09, 2014.

IMPORTANT: Not attending an exam for which you have registered will result in a grade

of NO SHOW which counts as the equivalent of FAIL.

Available Exam Sessions within your enrolment validity period.

24

Scheduled Exam Week: Exam Registration Deadline:

November 26, 2012 to December 09, 2012 September 15, 2012

December 03, 2012 to December 09, 2012 September 15, 2012

December 03, 2012 to December 09, 2012 October 28, 2012

February 25, 2013 to March 10, 2013 December 16, 2012

March 04, 2013 to March 10, 2013 December 16, 2012

May 27, 2013 to June 09, 2013 March 01, 2013

June 03, 2013 to June 09, 2013 March 01, 2013

August 26, 2013 to September 08, 2013 June 01, 2013

September 02, 2013 to September 08, 2013 June 01, 2013

November 25, 2013 to December 08, 2013 September 15, 2013

December 02, 2013 to December 08, 2013 September 15, 2013

February 24, 2014 to March 09, 2014 December 31, 2013

March 03, 2014 to March 09, 2014 December 31, 2013

Local Exam Coordinator:

A Local Coordinator in your country will provide yourou with the exact time and location of

your examination approximately two weeks before the examination date. If you do not

receive any information by this time, please contact your Local Coordinator or the IATA

Training Team immediately.

Your local coordinator is:

Mudasir Hassan

Regional Manager SAFEA, Room 105-A

PIA Head Office Building, Old Terminal

Karachi . Pakistan

mudasir.hassan@piac.aero

25

Phone: 00 92 323 230 1846

For more information related to the Examination Rules, visit the IATA website at

http://www.iata.org/training/Pages/exam-info.aspx.

We thank you for your interest in IATA Training and wish you the best in your studies.

Sincerely,

IATA Training team

www.iata.org/training

Copyright © 2012 IATA, All rights reserved.

Tips:

Add http://training.iata.org/login to your favorites to

access your user account at any time.

Put "noreply@iata.org" in your email address book to

ensure future delivery of training-related messages.

Contact Us:

Contact Us

26

5. Change Student Booking

From Dashboard

Find student using client ID (refer to section 4)

Click edit

Click Booking History to check the booking date.

27

Click on withdraw (on the right)

o This will trigger a cancellation email sent to the ATC and student emails

Click on Granted Exams

Click Book on the right most column

28

Pick a region:

29

When you pick a venue, you get the list of sessions available:

Click Create Booking (email confirmation will be sent to ATC and student)

Please note that the booking can be changed at any time until the cancellation deadline which is

mentioned in the enrollment letter you receive

The system will be sending out an advanced 7 day notice of the cancellation deadline to remind you of

the last day you have to change student bookings for the upcoming exam session.

TEST REMINDER Your booking for IATA Cargo Introductory Course in Canada Montreal cancellation deadline.msg

30

6. 2nd Exam Attempt Booking

From Dashboard

Find student using client ID (refer to section 4)

Click edit

Click Granted exams

Click Book on the right most column

31

Click on "Book":

Pick a region:

32

When you pick a venue, you get the list of sessions available:

Click Create Booking (email confirmation will be sent to ATC and student)

33

7. Downloading eBooks

IATA ATCs can now download their own eBooks directly through their student’s profiles on the LMS.

Once an order is confirmed and the enrollment key for the order is used, IATA ATCs can follow the steps

below to download their eBooks.

Step 1: Place the order in the LMS

For more information please refer to page 4

Step 2: Create student profile and register students for exams using the Order Enrollment Key

For more information please refer back to page 14

IMPORTANT: Make a note of the Username and Password you enter for the student when creating

their LMS profile

Step 3: Log into the student’s LMS account

Go to the website http://training.iata.org/; enter the student log in credentials you used in step 2 and

then click on Login.

34

On the following page, click on the ‘My Bookings’ tab and then on ‘Open Courses’. In the screenshot

below, the Foundation course will be used as an example.

Step 2: Download your eBook

On the Course Resources page, click on the Start button to access the eBook,

35

Your eBook will now download. You also have the option of saving it onto your computer as a PDF as

shown below.

Click on the SAVE icon below to

save the eBook as a PDF

36

8. Checking Student Results

From Dashboard

Find student using client ID (refer to section 4)

Click edit

Click Booking History

37

Check under the Course Final Result Column

Please Note that if the student’s email has been entered in the profile, they will receive

the exam result notification at the same time as the ATC (example below)

Test User

38

9. Report Creation

From the Dashboard, click on Reports

Order History Report The Order History Report allows you to see and download a report on all your past orders placed

Change the Date Range to All Time, then Click View Online

39

Enrollment Key Report The Enrollment Key Report allows you to see all the available enrollment slots available for your

students and the corresponding enrollment key.

Please change the Expiry Date to All Time to view all your orders and enrollment keys

40

Booking History Report The booking history report allows you to see all the exam registration and student results for exam

sessions.

Change the Sitting Date Range to include the exam session you are looking for

OR

You can search by booking number

41

10. Special Diplomas and 3rd exam attempt

3rd exam attempt

To register a student for their 3rd exam attempt, please go to

http://www.iata.org/training/Pages/3rdexamform.aspx.

They are eligible for the 3rd exam attempt if they have taken their 2nd attempt within the past year. Thus,

if a student if planning on taking a 3rd exam attempt in June 2014, they should have written their 2nd

attempt in June 2013, September 2013, December 2013 or March 2014.

Fill out all the Fields with asterisks and it is very important to fill out the ATC 3 Letter Code and

ATC Pass. Once these fields have been filled out, click Validate to

42

Once this section is filled out, please complete the Course information section and choose your payment

method. Once completed, click Submit to finalize the application.

Duplicate Diploma or Re-Assessment Request

Please send an email to examstraining@iata.org for any duplicate diploma or exam re-assessment

requests. They will contact you and create the order in the LMS on your behalf.

43

11. Learning Management System Vocabulary

Admin

- Individual in charge of ordering student kits for the ATC

Booking history

- List of exams that student had registered or taken with all related details (ie. Booking id, session

#, venue, exam date, # of attempt, exam result, course result, etc.)

Booking id

- Formerly known as registration id

- Unique id linking student to an exam session

Enrolment key

- ATC receives enrolment key upon purchase of kits

- Purchase of 2 kits = 1 enrolment key that can enroll 2 students for an exam session

Exam session

- The exam which the student is registered in

Username

- Unique id for each student

Users

- Students and administrators are referred to as users

���� Annex 5

ATC Student Enrolment

Letter

1

Dear John DOE,

We are pleased to confirm your exam registration for Foundation in Travel and Tourism

Authorized Training Center - ATC

Order Number: 000000000

Booking ID: 0000000000

Exam Details: Please note that you have registered for the exam session during the week

of September 03, 2012 You may change this registration to a different session at any time

before the exam registration deadline through your user account. Once the exam

registration deadline has passed, you may not change your exam date. Any form of

excuse will not be accepted. Enrolment validity period cannot be extended.

Exam Week: September 03, 2012

Cancellation Deadline: July 16, 2012

Venue: Montreal

You will be allowed two attempts to successfully complete the course examination before

the end of your enrolment validity period, December 08, 2013.

IMPORTANT: Not attending an exam for which you have registered will result in a grade

of NO SHOW which counts as the equivalent of FAIL.

Available Exam Sessions within your enrolment validity period.

Scheduled Exam Week: Exam Registration Deadline:

August 27, 2012 to September 09, 2012 June 01, 2012

September 03, 2012 to September 09, 2012 June 01, 2012

November 26, 2012 to December 09, 2012 September 15, 2012

December 03, 2012 to December 09, 2012 September 15, 2012

February 25, 2013 to March 10, 2013 December 31, 2012

March 04, 2013 to March 10, 2013 December 31, 2012

May 27, 2013 to June 09, 2013 March 01, 2013

June 03, 2013 to June 09, 2013 March 01, 2013

August 26, 2013 to September 08, 2013 June 01, 2013

September 02, 2013 to September 08, 2013 June 01, 2013

November 25, 2013 to December 08, 2013 September 15, 2013

ANNEX 1 – APPENDIX 3 – ATC STUDENT ENROLMENT LETTER 2

December 02, 2013 to December 08, 2013 September 15, 2013

Local Exam Coordinator:

A Local Coordinator in your country will provide yourou with the exact time and location of

your examination approximately two weeks before the examination date. If you do not

receive any information by this time, please contact your Local Coordinator or the IATA

Training Team immediately.

Your local coordinator is:

John Doe

IATA, Montreal

Canada

johndoe@iata.org

Phone: 000000000000

For more information related to the Examination Rules, visit the IATA website at

http://www.iata.org/training/Pages/exam-info.aspx.

We thank you for your interest in IATA Training and wish you the best in your studies.

Sincerely,

IATA Training team

www.iata.org/training

Copyright © 2012 IATA, All rights reserved.

Tips:

� Add http://training.iata.org/login to your favorites to

access your user account at any time.

� Put "noreply@iata.org" in your email address book to

ensure future delivery of training-related messages.

Contact Us:

� Contact Us

Session Number: 0000038190