Upload
ismael-kidwell
View
230
Download
0
Embed Size (px)
Citation preview
FINANCIAL COUNSELING
The ethical, professional and organisational framework
OTHER PEOPLE’S MONEY
Linked in!!
Financial counselling is a profession and a community with its own set of rules and values
Australian Financial Counselling and Credit Reform
Association and State Associations
Social Security Law
Consumer Protection Laws
Common Law
ICAN
UN Human Rights Conventions
Diversity of workforce and
clients
The legal and financial systems
and processes
Interpersonal communication and counselling skills,
case work
Community programs, systems
advocacy
AFCCRA Code of conduct and
minimum practice standards
Human rights and equal opportunity
AUSTRALIAN FINANCIAL COUNSELLORS AND CREDIT REFORM ASSOCIATION
Code of Conduct, Minimum Practice
Standards
Legal and financial
knowledge and competence
Professional boundaries
Duty of care, conflict free
Counsellor self-care
Social justice
Holistic approach
Empowerment
Diversity of workforce and clients
Human rights and equal opportunity
Community programs, systems advocacy
Legal and financial system and processes
Interpersonal and communication skills, case work
AFFCRA CODE OF CONDUCT AND MINIMUM STANDARDS OF CONDUCT – MAIN POINTS
•Respond to the client in a nonjudgmental manner
•.Ability to transfer knowledge and skills to client.
•Ability to transfer power and help the client develop self-determination skills.
Empowerment
•Ability to identify financial difficulties and recognize social problems and their link with financial problems
Holistic approach
•Act in an advocacy role and negotiate on behalf of the client, rather than as a mediator between the creditor and client
Social justice approach
AFCCRA CODE OF CONDUCT AND MINIMUM STANDARDS OF CONDUCT – MAIN POINTS CONTINUED
•Maintain a high standard of personal conduct in the capacity of Financial Counsellor.
•Offer the client all relevant information regarding the financial situation and ensure that the information is accurate and current.
•Ability to evaluate the financial situation and identify possible options.
Legal and financial
knowledge and competence
•Relate to the employing/auspice primarily as a Financial Counsellor.
•Ensure that the client understands the role of the Financial Counsellor as an independent advisor.
•Use file details solely for the purpose of financial counselling
Professional boundaries
•Maintain client confidentiality.
•Have no conflict of interest, or refer the client to another service if such a conflict arises.
•Ensure that regular and thorough instructions are taken and act only on client’s instructions
Duty of Care, Conflict free