"The essence of training is to allow error without consequence."

Training, Facilitation & PresentationCourses

Professional Development Training has a specialised division of Training, Facilitation & Presentation

experts that will tailor the delivery of any of the courses to be specific to your situation and learning needs

WELCOME TO PD TRAINING

Our purpose is to help your organisation provide training and development to your people thatis on target, fun, retained, and above all - helps them achieve their goals.

Professional Development Training has a specialised division of Training, Facilitation &

Presentation experts that will tailor the delivery of any of the courses to be specific to your

situation and learning needs.

Our extensive curriculum in Training, Facilitation & Presentation, outstanding depth of trainers

across the country and diverse range of industry experience means that pd training is the best

choice for Training, Facilitation & Presentation courses.

Training, Facilitation & Presentation Courses

Coaching and Mentoring Training

Facilitation Skills Training

Presentation Skills Training

Public Speaking Training

Train the Trainer Training

Mentoring Training

Measuring Results from Training

Think on Your Feet® Training (2-days)

FISH Train the Trainer

How To Deliver Fun, Activity Based Training

Advanced Facilitation Skills Training

FOR YOUR WORKPLACE LEARNING TO BE EFFECTIVE WE BELIEVE:

A GREAT IN-CLASS EXPERIENCE IS THE FOUNDATION All training is tailored to your specific needs and people

We can also create bespoke courses for your unique needs

We facilitate learning through a workshop style approach (facilitation - not lecturing)

IT IS IMPORTANT TO KEEP THE LEARNING ALIVE; WE PARTNER WITH YOU BEYOND THE CLASSROOMWhat happens in class is only 10% of the learning journey. To bring the other 90% of learning to life we:

Pre-class engagement to connect and improve the experience

Encouragement of self-directed application in the workplace

Support learner-driven reinforcement (complimentary for 12 months)

A great selection of resources for follow through action in the workplace

Cost effective coaching resources to help grow and mentor your learners

All-inclusive training resources so you can continue training internally

YOU NEED TRANSPARENCY TO OUTCOMESWe simplify the management of your training with reporting and transparency of outcomes to ensure success. Our cloud-based Training Management Centre is complimentary and provides you with:

Transparency to feedback

Transparency to on the job application

Transparency to learner-driven reinforcement

DELIVERY OPTIONS TO WORK AROUND YOUR OPERATIONAL NEEDS In-house - we can come to you for as little as 60-minutes

Public classes - come and see us (annual memberships available)

We provide you resources to train your team

Support your learners through:

Support you by offering:

EMBED LEARNINGA Great Training Course Is Only the Beginning to Lasting Change.

To Help You Get Lasting Change from Training We Engage Your Participants:

BEFORE TRAINING DURING TRAINING AFTER TRAINING

Pre course activity & chat with the trainer about personal learning goals

At the course conclusion participants are encouraged to add an action plan and select an accountability buddy

My Action Plan

Participants can access course

materials and extension

content + more

If they picked an accountability buddy, they would have that meeting as well

We welcome your participants for Refresher Training on our public classes at no

cost for 12-months (subject to availability)

All made easy via our Orgmenta participant app

MORE WAYS WE CAN HELP ACHIEVE LASTING CHANGE INCLUDE:

1. MAKE IT STICK PACKS - 6 MONTHS OF 10-15 MINUTE ACTIVITIES TO RUN AT MEETINGS Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.

When you choose this option, we provide your nominated Learning Champions with a 90 minute session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand-alone lunch 'n' learn sessions.

Make it Stick packs are available for all PDT Signature Series courses.

2. FOLLOW-UP COACHING BY OUR TRAINERS

Our Trainers can come back onsite and run coaching and reinforcement sessions for your team members. These sessions are most commonly 60 to 90-minutes long, and are designed to help people share, collaborate, gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.

Our purpose is to deliver lasting impact and we believe follow-up coaching is a powerful step in achieving this. To encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.

3. PHYSICAL PRODUCTS - VISUAL REMINDERS TO KEEP KEY CONCEPTS ALIVE

Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, which comes through REACH Profiles that are integrated into many of our courses.

The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.

The insights are put into practice by appreciating the benefits of our diversity and either learning toadapt or implementing a strengths-based management approach.

We have a great range of high-quality products that can keep these impactful moments top of mind back in the workplace.

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

The PD Training Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more.

Attend our Coaching and Mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Coaching and Mentoring Training OUTLINE

Foreword:

In today’s environment of changing technology and evolving organisations, coaching can create a strong competitive advantage. It provides options for continuous learning and develops staff to meet current and future needs. Business mentoring and coaching is an investment that you make in developing your key resource - your people - for the long-term benefit of the organisation. About 6 out of 10 (59%) organisations currently offer coaching or other developmental counselling to their managers and executives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capital consulting firm. Another 20% of organisations said they plan to offer such coaching within the next year. Improved productivity occurs when managers develop strong relationships with their employees. Executive mentoring builds the capability of managers to help their employees with the intangible elements of human relationships. This Coaching and Mentoring Training program taught in this course will help you turn performance management into a collaborative process that benefits everyone.

Outcomes:

In this course participants will: Understand the G.R.O.W. model and apply it Learn to set appropriate, effective goals using the S.M.A.R.T. technique Learn how to recognise the current state or reality of an employee's situation Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with

action steps Learn how to develop a complete plan, including motivational opportunities to drive accomplishment Understand the importance of building & fostering trust with employees Master the art of giving effective feedback while maintaining trust Recognise & overcome common obstacles that are holding employees back Know when it is the right time to stop coaching an employee Learn to continue to transition an employee to other opportunities for continued growth

Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring

What is Coaching?

What is Mentoring?

Introducing the GROW Model

Coaching and Mentoring Training Course - Lesson 2Setting Goals

Goals in the Context of GROW

Identifying Appropriate Goal Areas

Setting SMART Goals

Coaching and Mentoring Training Course - Lesson 3Understanding the Reality

Getting a Picture of Where you are

Identifying Obstacles

Exploring the Past

Coaching and Mentoring Training Course - Lesson 4Developing Options

Identifying Paths

Choosing your Final Approach

Structuring a Plan

Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up

Creating the Final Plan

Identifying the First Step

Getting Motivated

Coaching and Mentoring Training Course - Lesson 6The Importance of Trust

What is Trust?

Trust and Coaching

Building Trust

Coaching and Mentoring Training Course - Lesson 7Providing Feedback

The Feedback Sandwich

Providing Constructive Criticism

Encouraging Growth and Development

Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks

Common Obstacles

Re-Evaluating Goals

Focusing on Progress

Coaching and Mentoring Training Course - Lesson 9Reaching the End

How to know when you've Achieved Success

Transitioning the Coachee

Wrapping it all up

Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching

The Basic Differences

Blending the Two Models

Adapting the GROW Model for Mentoring

Focusing on the Relationship

Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace. Every organisation has a need for good facilitators in almost every department. The difference between being a good facilitator and a great facilitator requires both training and experience.

The PD Training Facilitation Skills Course teaches you practical skills and techniques like promoting fairness, managing meetings and planning sessions to achieve productive outcomes, giving feedback and much more. These are skills that can be used immediately in the workplace and the course is now available throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Facilitation skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Facilitation Skills Training OUTLINE

Foreword:

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, good facilitation can help any organisation have improved staff communications and interactions and ultimately make better decisions. This Facilitation training course will give participants an understanding of what facilitation is all about, as well as some tools that they can use when facilitating small meetings with staff. Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Outcomes:

After completing this course participants will be able to: Understand the role and purpose of facilitating Understand the qualities of effective facilitation Recognise group behaviours and know how to respond Understand the five P's when preparing to facilitate: purpose, products, participants, probable issues

and process Understand the dos and dont's of effective facilitation Understand a decision-making process and how to apply De Bono’s Six Thinking Hats

Understand convergent and divergent thinking and when to encourage each Understand how to exercise control when facilitating and how to deal with challenges Understand how to facilitate virtually and the challenges that this brings

Facilitation Skills Training Course - Lesson 1The Facilitation Process

Facilitation Explained

Facilitator's Role Explained

When is Facilitation Required?

Facilitation Skills Training Course - Lesson 2Process/Content/Focus

Facilitating Process

About Content

Facilitator's Focus

Facilitation Skills Training Course - Lesson 3Facilitated Approach

Implementing a Facilitated Approach

Facilitated Meetings Plan

Data Collection

Facilitation Skills Training Course - Lesson 4Tuckman and Jensen's Team Development Model

Stage 1: Forming

Stage 2: Storming

Stage 3: Norming

Stage 4: Performing

Facilitation Skills Training Course - Lesson 5 Measuring Group Consensus

Gaining Group Participation

Gaining Momentum with Information

Information Recording and Reporting

Summary Presentation

Facilitation Skills Training Course - Lesson 6Making Decisions

Various Options Identified

Shortlist Creation

Solution Consideration

Multi-Option Technique Explained

Facilitation Skills Training Course - Lesson 7Handling Difficult People and Situations

Dealing with Disruptions

Common Types of Difficult People

How to Deal with Difficult People

Internal Group Resolution

Facilitation Skills Training Course - Lesson 8Managing a Dysfunctional Group

Setting Internal Rules to Prevent Dysfunction

Identify Internal Issues for Review

Behaviour Change Management

Facilitation Skills Training Course - Lesson 9When Intervention is Required

Intervention as a Tool

Identify Intervention Options

Intervention Options Explained

Facilitation Skills Training Course - Lesson 10Techniques for Intervening

Procedural Management

Using the Boomerang Technique

Identification, Agreement, Resolution

Delivering a brilliant, memorable and interactive presentation requires a number of skills including effective planning, choosing the right delivery method(s), developing outstanding customised content, professional group facilitation, the efficient use of technology, effective communication skills and more.

The PD Training Presentation Skills Training Course provides you with this in-depth knowledge and skill building in the planning, preparation and delivery of truly engaging presentations. You'll learn how to use specific tools and techniques for presentation creation and delivery, which will enable you to conduct powerful presentations

that engage your audience every time.

As part of this professional development training event, you will have an opportunity to develop and present to your peers and receive feedback from the group.

This practical and engaging training course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.

Please click on the Public Class tab below to view our Presentation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Presentation Skills Training OUTLINE

Foreword:

To be a successful, professional presenter you need to be able to capture your audience and take them on the journey with you by using effective presentations, story-telling, interactive facilitation and of course engaging content. Good information, great ideas or the best of intentions only gets you half-way there. Positioning yourself and your ideas in a consistently positive and professional manner enables you to make a professional impression the first time and every time. Raw information is logical, but being logical does not capture or hold anyone’s attention for too long. Persuasive presentations start with raw information, then opinions are added and enhanced with creative imagery and given personality by the presenter. The more of the mind you tickle, the more retention and motivation you reap. This 2-day Presentation Skills Training Program will teach you how to prepare effective presentations, and how to utilise the best method(s) for delivering your message while maintaining your audience's interest at all times.

Outcomes:

After completing this course participants will be able to: Learn to design effective & engaging presentations Select the most suitable delivery method based on the audience, the environment & the message being

delivered Master powerful & effective verbal & non-verbal communication techniques Gain insight into effective techniques for calming nerves Learn to create fantastic flip charts to support the key messages Learn the effective use of colours Create compelling PowerPoint presentations Use videos and audio to enhance the experience

Learn different tricks to add diversity & interest to engage the audience Learn to pump it up a notch to deliver higher energy presentations

Presentation Skills Training Course - 2 days - Lesson 1Presentation Preparation

Conducting Needs Analysis

Initial Outline Layout

Research, Write and Edit

Presentation Skills Training Course - 2 days - Lesson 2Delivery Method Options

Types of Delivery Methods

More Advanced Methods

Basic Things to Keep in Mind

Presentation Skills Training Course - 2 days - Lesson 3Communication Skills - Verbal

Active Listening Techniques

Questioning Techniques

Powerful Communicating Tips

Presentation Skills Training Course - 2 days - Lesson 4Communication Skills - Non-Verbal

Body Language Explained

Your External Body language

Other's External Body Language

Presentation Skills Training Course - 2 days - Lesson 5Overcoming Stage Fright

Pre-Event Planning

Mental Preparation

Physical Relaxation Techniques

Exuding Confidence to the Audience

Presentation Skills Training Course - 2 days - Lesson 6Create Effective Flip Charts

Suggested Tools

Flip Chart Advantages

Effective Use of Colours

Always Have a 'Plan B'

Presentation Skills Training Course - 2 days - Lesson 7Create Compelling Presentations with PowerPoint

Suggested Tools

PowerPoint Tips

Always Have a 'Plan B''

Presentation Skills Training Course - 2 days - Lesson 8Creative Use of Whiteboards

Wall Mounted vs Electronic

Suggested Tools

Effective Use of Colours

Always Have a 'Plan B'

Presentation Skills Training Course - 2 days - Lesson 9Vibrant Videos and Amazing Audio

Suggested Tools

Video and Audio Tips

Always Have a 'Plan B'

Presentation Skills Training Course - 2 days - Lesson 10Pumping it up a Notch

Making Them Laugh

Engaging with Questions

Promoting Audience Interaction

Managing Questions and Comments

We all know that speaking in public consistently ranks as one of people's greatest fears, but with professional training and practice, you too can become an effective public speaker or presenter.

This 1-day Public Speaking training course will prepare you for delivering live presentations by covering skills like how to overcome nervousness, how to boost your confidence, how to read your audience, using icebreakers, how to best interact with questions or interruptions and much more.

The PD Training Public Speaking course also provides you with valuable presentation skills, including in-depth

information on developing an engaging program and delivering professional presentations with confidence and flow.

This engaging and surprisingly fun training course is available now in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Public Speaking Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Public Speaking Training OUTLINE

Foreword:

Public Speaking consistently ranks as most people's top fear. Additionally, an astounding 75% of people suffer from speech anxiety.Do you want to remove your fear of public speaking, improve your career options, learn to speak with confidence and deliver professional business presentations with impact and ease? Mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career.Our Public speaking course was designed to teach people, with no previous experience, how to plan, create and deliver a professional speech or presentation to a live audience.Whether you are speaking to a handful of people, a small group or a large audience, this course will cover the skills required so that you have a dynamic presence at any speaking engagement.

Outcomes:

By the end of this course, participants will be able to: Analyse an audience and tailor the delivery accordingly Design presentations for maximum impact Expand on key points to ensure clarity Inspect the proposed venue Master techniques to overcome nervousness and present with confidence Practice techniques that ensure clear, concise and effective wording is used Deliver a polished, professional and credible speech Handle questions and comments effectively

Public Speaking Training Course - Lesson 1Identifying your Audience

Performing a needs analysis

Creating an audience profile

Public Speaking Training Course - Lesson 2Creating a Basic Outline

Outlining the subject

Listing the topics to be covered

Identifying key questions and concerns Identifying the best delivery methods

Public Speaking Training Course - Lesson 3Organising the Program

Making organisation easy

Organisational methods

Classifying and categorising

Public Speaking Training Course - Lesson 4Fleshing it Out

Identifying appropriate sources

Establishing credibility

The importance of citations

Public Speaking Training Course - Lesson 5Putting it all Together

Writing your presentation

Adding a Plan B

Reviewing, editing and Re-writing

Public Speaking Training Course - Lesson 6Being Prepared

Checking out the venue

Gathering materials

A 24 Hour checklist

Public Speaking Training Course - Lesson 7Overcoming Nervousness

A word from the boss

Preparing mentally

Physical relaxation techniques

Appearing confident in front of the crowd

Public Speaking Training Course - Lesson 8Delivering your Speech - Part One

Starting off on the right foot

Using visual aids

Checking the volume of your voice

Public Speaking Training Course - Lesson 9Delivering your Speech - Part Two

Adjusting on the Fly

Gauging whether breaks are Required

Wrapping up and Winding Down

Public Speaking Training Course - Lesson 10Questions and Answers

Ground rules

Answering questions that sound like an attack

Dealing with complex questions

This highly effective Train the Trainer Course in Australia is designed for individuals who need to develop the training skills and confidence to teach adults in the workplace. This 3-Day, interactive training event is tailored to your specific requirements, which assures that the course can be directly applied to your workplace training requirements.

In the PD Training Train the Trainer course you'll learn skills like how to create and teach from a session plan, how to create effective and engaging presentations, how to develop and administer assessment tools, understanding the various types of personality types and their learning styles and much more. Participants also have the opportunity to deliver a "live" training session and receive feedback from the group.

These fun, high-energy training courses are delivered by experienced training professionals throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Canberra, Adelaide and Perth.

Please click on the Public Class tab below to view our Train the Trainer Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Train the Trainer Training OUTLINE

Foreword:

This high impact, high intensity train the trainer course in Australia is designed for individuals who need to hit the ground running and deliver professional training events in the workplace as soon as possible after course completion.This is not a box ticking exercise for passing assessments, this is for people who want or need to develop the skills to train professionally in today's busy workplaces.This 3-day Train the Trainer Training Program is designed to benefit employees who are being asked to design and/or deliver training in the workplace. Participants learn about the learning needs and personality types of adults, planning and developing different types of training, delivering and assessing the success of the training events and much more.

Outcomes:

After completing this course participants will have learned:

Design a training course targeted for adult learners Plan the delivery of a course by ensuring that all the key elements of effective training are present Learn how to communicate one's message effectively Develop techniques to overcome barriers to learning Prepare and deliver a training session Learn to construct assessments to validate the learning Gain techniques for providing encouragement and coaching during the training process Create post-course evaluation forms Evaluate their peers and also receive feedback from them during class Be provided, upon request, a filmed DVD of each participant in class-presentation

Train the Trainer Training Course - Lesson 1Module One: Getting Started

Workshop Objectives

Train the Trainer Training Course - Lesson 2Module Two: The Fundamentals of Training

Effective Workplace Training

What makes training effective?

Types of Training

Skills and Attributes of an Effective Trainer

How to provide an Inclusive Learning Environment

High Emotion – Low Intelligence

Train the Trainer Training Course - Lesson 3Module Three: Adult Learning

The Principles of Adult Learning

VAK Learning Styles

Visual

Train the Trainer Training Course - Lesson 4Module Four: Prepare the Training Session

Determine objective

Creating a Lesson Plan

Planning for the Basics

Presentation Mechanics

Barriers to Learning

Train the Trainer Training Course - Lesson 5Module Five: Organising the Content

Introduction

The Gloss Model

The Introas Model

Mind mapping

Conclusion

Train the Trainer Training Course - Lesson 6Module Six: Create a Session Plan

Why have a session plan?

Session Plan Example

Create a Session Plan

Assess the Learning

Assessment Tools

Train the Trainer Training Course - Lesson 7Module Seven: Communication Skills

Verbal Communication

Non-Verbal Communication

Train the Trainer Training Course - Lesson 8Module Eight: Listening Skills

Seven Ways to Listen Better Today

Understanding Active Listening

Sending Good Signals to Others

Train the Trainer Training Course - Lesson 9Module Nine: Asking Good Questions

Open Questions

Closed Questions

Probing Questions

Train the Trainer Training Course - Lesson 10Module Ten: Gathering Materials

Identifying Participants’ Needs

Reviewing the Materials

Identifying and Resolving Gaps

Train the Trainer Training Course - Lesson 11Module Eleven: Choosing Activities

Types of Activities

Preparing for Emergencies

What to Do When Activities Go Wrong

Train the Trainer Training Course - Lesson 12Module Twelve: Preparing for the Workshop

Creating a Materials List

Gathering Participant Information

Setting Up the Physical Location

Train the Trainer Training Course - Lesson 13Module Thirteen: Delivery Tips and Tricks

Build Presentation Mechanics

Demonstrations, I Do, We Do, You Do

Using Visual Aids

Creating Supporting Materials

Break!

Train the Trainer Training Course - Lesson 14Module Fourteen: Getting Off on the Right Foot

Greeting Participants

Being Prepared

Using Icebreakers and Energisers

Train the Trainer Training Course - Lesson 15Module Fifteen: Keeping it Interactive

Encouraging Discussion

Using Group Work

The Power of Sticky Notes

Train the Trainer Training Course - Lesson 16Module Sixteen: Dealing With Difficult Participants

The Ground Rules

Challenges and Solutions

Handling Interruptions

Train the Trainer Training Course - Lesson 17Module Seventeen: Feedback

Principles of Feedback

Feedback Models

Train the Trainer Training Course - Lesson 18Module Eighteen: Wrapping Up

Words from the Wise

Parking Lot

Lessons Learned

Action Plans

Many organisations are implementing formalised mentoring programs among staff. Implementing a mentorship program that is both successful and rewarding is achieved by teaching the mentor specific behaviours for fostering a purposeful mentoring relationship.

The PD Training Mentoring Training Course assists mentors to gain important skills in mentoring like goal setting, identifying personality strengths and weaknesses, how to give criticism and much more, so that you can become an effective and successful mentor.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Parramatta, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Mentoring Training OUTLINE

Foreword:

Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to the status quo are long gone.

Today's mentors understand that they have as much to gain from building close working relationships and sharing their experience with others as they have to give. Whether you are entering an informal arrangement or a formal training program, learn how to make mentoring more meaningful for everyone.

Outcomes:

After completing this course participants will be able to: Describe mentoring & its application in today's workplace Practice mentoring in the development of other people Create, maintain & transition a mentoring relationship Master specific behaviours to maximise the impact of a mentoring relationship Determine which behaviours to stay away from in a mentoring relationship Apply mentoring to improve the workplace

Mentoring Training Course - Lesson 1What is Mentoring & Why it Matters

What Mentors do

The enabling Mentor

Mentoring today

What does mentoring look like?

The power of relationships in our lives

Mentors care beyond the work

A mentor goes above and beyond

Part summary

Mentoring Training Course - Lesson 2Creating a Mentoring Relationship

Stages of development

Where to begin

The Mentoring Match

Determining Mentee expectations

Developing a partnership

Guiding principles

Creating a Mentor/Mentee Agreement

Two-Way Mentoring / Reverse Mentoring

Part summary

Mentoring Training Course - Lesson 3Maintaining a Mentoring Relationship

Adopting a change attitude

Managing change

Coping mechanisms

Mirroring

Validation

It's rarely black or white

Progressive adaptation

Part summary

Mentoring Training Course - Lesson 4Navigating the Mentoring Relationship

Effective mentoring tools

Shifting context

Active listening

Naming feelings

Listening for motivation

Constructive confrontation

Information that has positive impact

Giving permission

Being genuinely curious

Part summary

Mentoring Training Course - Lesson 5Fine Tuning & Transitioning the Mentoring Relationship

Fine Tuning and transitioning

Potential pitfall one: giving criticism

Potential pitfall two: giving advice

Potential Pitfall three: trying to rescue

Transitioning the relationship

Part summary

Mentoring Training Course - Lesson 6Conclusion

Course review

Planning engagement with the mentees

Post course assessment if required

Measuring the return on investment (ROI) of a specific training program can be difficult at best. This often limits an organisation’s knowledge of how and which training programs benefit employees, which leads to poor budgetary planning for future programs.

The PD Training Measuring Results from Training Course provides you with the knowledge and skill development in various learning styles, training evaluation levels and plans, training measurement tools, ROI formulas and assessment of the training. This course helps your organisation identify and measure the tangible

and the intangible benefits of training so that you can plan accurately and maximise the return from future training programs.

This high-energy, dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Measuring Results from Training OUTLINE

Foreword:

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

Outcomes:

After completing this course participants will be able to: Understand Kolb's learning styles & learning cycle Learn about Kirkpatrick's levels of evaluation Become familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets

& interviews Learn when to use each type of evaluation tool Be able to perform a needs assessment Learn how to write learning objectives & link them to an evaluation Learn to write an evaluation plan Gain insight into identifying costs, benefits & ROI on training Develop a business case for training

Measuring Results from Training - Training Course - Lesson 1Getting Started

Housekeeping Items

Pre-Assignment Review

Workshop Objectives

Measuring Results from Training - Training Course - Lesson 2Kolb’s Learning Styles

The Four-Stage Process

Accommodators

Divergers

Action Plans Convergers

Assimilators

Measuring Results from Training - Training Course - Lesson 3Kirkpatrick’s Levels of Evaluation

Overview

Level One: Reactions

Level Two: Learning

Level Three: Behaviour

Level Four: Results

Measuring Results from Training - Training Course - Lesson 4Types of Measurement Tools

Goal Setting

Self-Evaluations

Peer Evaluations

Supervisor Evaluations

High-Level Evaluations

Measuring Results from Training - Training Course - Lesson 5Focusing the Training

Performing a Needs Assessment

Creating Learning Objectives

Drilling Down Into Content

Measuring Results from Training - Training Course - Lesson 6Creating an Evaluation Plan

What Will We Evaluate?

When Will the Evaluation be completed?

How Will We Evaluate It?

Who Will Perform the Evaluation?

Measuring Results from Training - Training Course - Lesson 7Assessing Learning before Training

Workplace Observation

Objectives Assessment

Pre-Assignments and Pre-Tests

Measuring Results from Training - Training Course - Lesson 8Assessing Learning during Training

Reviewing Learning Objectives

Performing Hip-Pocket Assessments

Quizzes and Tests

Skill Assessments

Measuring Results from Training - Training Course - Lesson 9Assessing Learning after Training

Evaluation Timelines

Learning Journal

Goal Setting

Additional Methods of Evaluation

Measuring Results from Training - Training Course - Lesson 10The Long Term View

Creating a Long Term Evaluation Plan

Methods of Evaluation

Documenting Lessons Learned

Measuring Results from Training - Training Course – Lesson 11Calculating the Return on Investment (ROI)

A Basic ROI Formula

Identifying and Measuring Tangible Benefits

Identifying and Measuring Intangible Benefits

Calculating Total Costs

Making a Business Case

Measuring Results from Training - Training Course - Lesson 12Wrapping Up

Words from the Wise

Parking Lot

Action Plans

Have you ever found yourself rambling on and stumbling for answers? Do you sometimes have a hard time communicating your ideas to others?

The PD Training Think On Your Feet® training course teaches you the "capsules-of-persuasion" concept - 10 plans that structure one's ideas to achieve a quick impact and remove any guesswork from your conversations.

This internationally acclaimed workshop teaches critical skills to help you get your ideas across clearly, concisely and persuasively.

This dynamic training course is now available now throughout Australia, including Brisbane, Sydney, Melbourne, Canberra, Parramatta, Adelaide and Perth.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Think on Your Feet® Training (2-days) OUTLINE

Foreword:

The ability to Think on Your Feet® is now a core skill. It means getting your ideas across clearly, concisely, persuasively (and being remembered). Everyone wants you to get to the point - Quickly. Think on Your Feet® introduces the “capsules-of-persuasion” concept – 10 plans that structure your ideas quickly for immediate impact.Learn key skills like how to make decisions quickly, handle difficult questions easily, avoid common communication traps, bridging from question to answer and much more.

Outcomes:

After completing this course you will have learned to: Speak with brevity, clarity & persuasiveness Master getting to the point and being remembered Effective fall-back techniques when caught off-guard Present ideas effectively and efficiently Handle questions more quickly, concisely & persuasively Add depth to ones own messages using "visual" pegs Avoid common communication traps Divide information into facets, aspects or perspectives Bridge from question to answer

Think on Your Feet® Training Course - Lesson 1Getting to the Point & Being Remembered

Techniques to Package Persuasion

Think on Your Feet® Training Course - Lesson 2Presenting Your Ideas

Using three-part plans to display analysis

Structuring Ideas Simply and Clearly

Speaking in Different Situations:

o one-on-one

o on the phone

o in meetings

o informal presentations

o e-mails

Helping your listener understand by placing your ideas into a simple, unifying structure

Relying on structured reasoning to answer questions quickly

Think on Your Feet® Training Course - Lesson 3Using Handy Fall-Back Techniques When You’re Caught Off Guard

Making Sense Out of a Mass of Facts

Explaining Step-by-Step Processes Clearly

Think on Your Feet® Training Course - Lesson 4Handling Questions Quickly, Clearly and Persuasively

Following the “Rule of Threes”

Creating Logical Pegs to Hang your Thoughts On

Announcing & Recapping

Think on Your Feet® Training Course - Lesson 5Using “Visual” Pegs as Your Structure

Achieving Impact

Supporting Large and Complex Topics

Adding Depth to Your Message

Think on Your Feet® Training Course - Lesson 6Avoiding Common Communication Traps

Keeping on Track

Avoiding Information Overload

Addressing Your Listener’s Core Concerns

Think on Your Feet® Training Course - Lesson 7Dividing Information into Facets, Aspects or Perspectives

Achieving Objectivity

Expressing Thoughtfulness

Addressing Issues from Different Viewpoints

Think on Your Feet® Training Course - Lesson 8Bridging from Question to Answer

Buying Time

Answering the Right Question

Handling Objections and Tough Questions Positively

Think on Your Feet® Training Course - Lesson 9How to Broaden or Focus Your Listener’s Perspective

Moving from Detail to Big picture or Vice Versa

Handling Sensitive or Confidential Information

Countering Sweeping Generalisations

Think on Your Feet® Training Course - Lesson 10Moving Two Opposing Viewpoints to a Middle Ground

Negotiating a Win-Win Outcome

Dealing with Conversational Topics

Moving to Action

Think on Your Feet® Training Course - Lesson 11Selling the Benefits of Your Products, Ideas, Services

Presenting Benefits not Features

Showing Advantages to Your Listener

Employing the “So What” Test

Think on Your Feet® Training Course - Lesson 12Fleshing Out Your Ideas

Using Examples to Increase Understanding and Recall

Developing Ideas Through the Use of Opposites

Explaining an Idea by Cause and Effect

Think on Your Feet® Training Course - Lesson 13Telling a Story: Who? What? Where? Why? When?

Ensuring all relevant information is included

Arranging the 5W's as your idea peg

Combining the 5W's with other techniques

Think on Your Feet® Training Course - Lesson 14Combining Think on Your Feet® Formats to Build Longer Presentations

Shaping content for your listeners

Preparing informal and formal presentations quickly and effectively

Delivering a persuasive message

Are you looking for a fun and respected team building and cultural improvement program for your trainers to deliver company-wide? Then FISH! will help you deliver truly inspiring training!

The PD Training FISH! Train the Trainer is designed for the trainer who needs to develop their training skills and maximise their potential so the trainees can benefit more from attending the training.

The FISH! philosophy has transformed team cultures and teamwork around the planet. Give your facilitators the tools they need to bring the four FISH! practices to your organisation’s training sessions.

This dynamic and highly valuable training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

FISH Train the Trainer OUTLINE

Foreword:

FISH! Train the Trainer is a two-day workshop that shows you how to apply The FISH! Philosophy to build a highly effective organisational culture. By allowing your trainers to attend the course, you will have an effective means to begin the process of developing a high-performance culture in your teams and workplace.

Outcomes:

By the end of this course, participants will: Give your trainers the tools and techniques for creating culture change company-wide. Gain a working understanding of the importance of culture and see the impact and business results that

a high-performing organisational culture can achieve. Understand how the FISH! Philosophy can be incorporated into your culture as a means for creating

enhanced employee engagement, better team cohesion, greater employee satisfaction, and overall better business results.

Learn a strategic approach to incorporate the FISH! Philosophy and training program with your current mission, vision, values and culture.

Learn to develop a culture change plan for incorporating the FISH! Philosophy into your organisation. Reflect and learn about the role of a leader in sustaining healthy cultures.

1. Make Your Culture a FISH! Culture

Find it - groundworkHow to determine direction both as an organisation and as an individual within the organisation

Live it - belief, learning and toolsLearn the skills, experiment with the concepts and practice the actions that bring the Culture Vision to life

Coach it - momentumSustain the training and conversations, and grow as individuals and organisations

Building sustainable trainingUseful resources to great sustainable training

2. The Experience-Centered Model

Traditional vs. Experiential

Ingredients for the Experience-Centered model

Creating the right learning context

3. Event Preparation

Keep it simpleWhat is the goal and what are the impacts?

Prepare yourselfLearning to feel comfortable with all the training material

Living in alignmentMaking sure your actions are in alignment with your goals as a facilitator

Meet with managersSetting goals and expectations with everyone involved in the training

InvitationGiving participants a choice

Mental preparationGetting ready for the event and being ready for any surprises

Physical preparationGetting the training room / facility ready to create an exciting atmosphere

TimingSetting timelines and expectations for management and participants

4. Event Outline

Your introduction and building communityBuild rapport and trust with participants that sets the tone of the event with introductions and fun activities

FISH! film, setup and reviewCreate context and understand the essence of the FISH! practices, build community and create energyShow the filmReview the four practices

Be ThereHelping participants to understand and experience what Be There means

PlayLearn to help participants understand the essence of Play and how to live it every day

Make their dayHelping participants understand how to value people, selflessness and being aware

Choose your attitudeHelping participants become aware, make conscious choices and live in alignment with intentions

Action planningStrategies for helping participants create an action plan that includes practice, follow up and accountability

Making the commitmentLocking in the four practices and creating a commitment experience for the team

Knowledge is better grasped and retained if the training is activity-based, interactive and fun. Training delivered in such a way interests, engages and allows trainee participation, which allows complete involvement in the learning process.

The PD Training How To Deliver Fun, Activity Based Training provides trainers with specific knowledge, tools and techniques to make training highly effective. It includes using humour, tested learning principles, choosing appropriate activities, conducting post-course analysis and preparing for a training session.

This highly valuable and effective training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Please click on the Public Class tab below to view our How To Deliver Fun, Activity Based Training course schedule by city or click the In House Training tab to receive a free quote for courses delivered at your preferred location.

How To Deliver Fun, Activity Based Training OUTLINE

Foreword:

During this course, participants learn the techniques to deliver fun, activity-based training including introducing humor and games, developing original games, learning troubleshooting, and using creativity. How To Deliver Fun, Activity-based Training Course is a short training course designed to develop a comprehensive understanding of the kind of humor and activity suitable for a classroom, and how games can help in engaging participants.

Outcomes:

This intensive and fun course is the fastest way to develop a deep understanding and skills in delivering fun, activity-based training that enhances its outcomes.After completing this course, participants will have learned to:

Include appropriate humor and games during training

Use different types of games Understand the methods to elicit participant buy-in Apply humor principles in adult learning Troubleshoot when games go badly Develop their own games Have fun during training Get everyone on board Choose the right game Intervene and restore the fun when games go wrong Use humor in training Use quick and easy games for easy understanding Create a game

How To Deliver Fun, Activity Based Training Lesson 1Course Overview

Welcome & Introduction

Workshop Objectives

Review of The Learning Cycle & Adult Learning Principles

The Value of Activity Based Training

How To Deliver Fun, Activity Based Training Lesson 4Using Humor in Training

It's a Fine Line

Explore & Apply CREATIF

Humor & Adult Learning Principles

How To Deliver Fun, Activity Based Training Lesson 2Choosing The Right Activity

Preparation is The Key

Getting Everyone On Board

Reluctant Participants

Choosing The Right Activity

How To Deliver Fun, Activity Based Training Lesson 5Skill Building

Apply Activities To The Right Topic

How To Link The Activity With The Topic

Practice & Feedback

How To Deliver Fun, Activity Based Training Lesson 3When Activities Don't Work

Great Activity Experiences

When Activities Don't Work

Analyse & Deal With Activities That Don't Work & Why

How To Deliver Fun, Activity Based Training Lesson 6Workshop Wrap Up

Workshop Review

Action Plan

Having advanced facilitation skills is essential for you to be able to create positive and effective interactions combined with accurate and timely decision-making. This in-depth, 2-day course will prepare you to handle most facilitation tasks and includes specific techniques and tools that allow participants to become excellent facilitators in both training and non-training environments.

The PD Training Advanced Facilitation Skills Training course is designed to develop a deeper understanding of facilitation such as group preparation, managing perspectives, building agreements, defining roles and other

skills which allow professional facilitators to interact as required in any situation.

This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.

Please click on the Public Class tab below to view our Advanced Facilitation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Facilitation Skills Training Course

Advanced Facilitation Skills Training OUTLINE

Foreword:

Skill development in group facilitation is essential for performing expertly in various scenarios. During this deep dive training course in advanced facilitation skills, participants learn to distinguish facilitation from instruction and training, establish ground rules, develop individual facilitation techniques, give effective feedback, understand the stages of team development and much more.

This dynamic, 2-day training course is the fastest way to develop advanced skills in effective group facilitation, so that your organisational goals can be reached on time, every time.

Outcomes:

After completing this course, participants will have learned to: Understand the phases of complex facilitation Understand how to respond to personal styles in a group Use convergent and divergent thinking tools to promote discussion and decision making Apply decision-making rules to reach agreement Successfully deal with emotional challenges Know when to intervene in a group Understand group think and how to avoid or overcome it Facilitate strategic planning sessions Facilitate process improvement sessions

Advanced Facilitation Skills Training Course Day 1

Advanced Facilitation Skills Training Course - Lesson 1Introduction

Icebreaker

Advanced Facilitation Skills Training Course - Lesson 6Types of Thinking

Divergent Thinking & Convergent Thinking

Housekeeping Items

The Parking Lot

Workshop Objectives

Decision Making

Grey Matters

Advanced Facilitation Skills Training Course - Lesson 2Defining Your Role

Facilitation, Training and Chairing

Large Group Exercise

Debrief

Advanced Facilitation Skills Training Course - Lesson 7Handling Controversial Issues

No Need for Black & White Thinking

Degrees of Support

Advanced Facilitation Skills Training Course - Lesson 3How Facilitators Work

Key Skills

Facilitation Skill Levels

Facilitation at a Glance

Advanced Facilitation Skills Training Course - Lesson 8Communication Skills

My Shopping List

Active Listening

Asking Questions

Non-Verbal Messages

Advanced Facilitation Skills Training Course - Lesson 4Establishing Ground Rules

Parking Lots

Planning Transitions

Advanced Facilitation Skills Training Course - Lesson 9Listening For Common Ground

Listening for Common Ground

Advanced Facilitation Skills Training Course - Lesson 5Content & Process

What is Content?

What is Process?

Advanced Facilitation Skills Training Course - Lesson 10Common Facilitation Techniques

Top Techniques

Group Preparation

Demonstrations

Debrief

Advanced Facilitation Skills Training Course Day 2

Advanced Facilitation Skills Training Course - Lesson 1Providing Effective Feedback

Giving Feedback

The Feedback Process

One Step Further

Instructor Evaluation

Debrief

Advanced Facilitation Skills Training Course - Lesson 5Dealing with Difficult Dynamics

Mix & Match

Debrief

12 Easy Ways to Intervene

Role Play

Debrief

Advanced Facilitation Skills Training Course - Lesson 2Managing Divergent Perspectives

Techniques for Success

Debrief

Advanced Facilitation Skills Training Course - Lesson 6Building Sustainable Agreements

Defining a Sustainable Agreement

Debrief

Advanced Facilitation Skills Training Course - Lesson 3The Language of Facilitation

Applying the Language

Case Study

Debrief

Advanced Facilitation Skills Training Course - Lesson 7Stages of Team Development

The Five Stages

Group Exercise

Debrief

Advanced Facilitation Skills Training Course - Lesson 4 Advanced Facilitation Skills Training Course - Lesson 8

Building Agendas

Step 1

Step 2

Step 3

Step 4

Analysis Tools

SWOT Analysis

Force Field Analysis

YEARLY AT PD TRAINING

15,000 PEOPLE 390 CITIES Over 15,000 people Over 390 Cities

in workshops in 16 Countries

1,300 CLIENTS 4.5 STAR FEEDBACKOver 1,300 Corporate, Participants 4.4/5 Government & NFPs Their employer 4.5/5

10,000 PROFILESAha moments for 1000's of people

WHY PD TRAINING?Our purpose is to help your organisation provide training and development

to your people that is on target, fun, retained and above all helps them achieve their goals.

PD Training has been providing learning solutions for over 10 Years with a continuous improvement methodology.

After incorporating feedback from 400 trainers each year and 15,000 participants spread across 22

countries we are able create outstanding learning experiences that promotes lasting change, are cost

effective and that changes lives.

WE GIVE WITH PURPOSE AND IMPACT GLOBALLY.

Our Partnership though B1G1 allows for us to provide social impact to the

world on behalf of our participants and bookers. To date through every training

course booked through PDT training we have been able to deliver numerous

impacts of quality education, health and wellbeing, and activities to reduce

poverty.

Join thousands of organisations that have grown their people withPD Training through outstanding learning experiences.