NACHA – The Electronic Payments Association is a trade association in the electronic

payments industry and the administrator of the Automated Clearing House Network (ACH) —

the backbone for the electronic movement of money and related data.

“Because the NACHA Operating Rules are constantly evolving to meet industry needs,

our publications have a limited shelf life,” says William Sullivan, senior director of Education

Services for NACHA. “We were trying to find a solution in which we could print on-demand

and offer a variety of delivery options.“

NACHA asked FedEx Office to provide them with a completely customized e-commerce

solution that would help meet the needs of their constituents faster and more efficiently.

A Custom E-Commerce Solution Pays off for NACHA – The Electronic Payments Association

CASE STUDY • Custom Print-on-Demand

Solutions

• Professional Printing,

Binding and Packaging

• Seamless Distribution

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Enhance productivity. One full-time employee had to devote almost all her time to fulfilling

orders for the rule book, manuals and workbooks published by NACHA. Her time and talents

could be put to far greater use.

Change information frequently. The electronic payments industry is continually growing

and evolving, and NACHA needed the ability to update their publications often and quickly.

Reduce obsolescence. All excess inventory was outdated when a new edition came out.

Challenges

A Perfect Online Solution. To serve their booming industry, NACHA trusts the power of

the FedEx Office network to help them successfully meet the needs of their members

and customers. “This system runs so smoothly, I don’t have to think about it on a daily

basis,” says Sullivan. Best of all, their end-users are satisfied. “Our customers are happy

with it and they trust it.”

Results

“ This system runs so smoothly, I don’t have to think about it on a daily basis.” – William Sullivan

FedEx Office team members worked with NACHA to develop a customized e-commerce

solution that would allow end-users to order and print the most recent publications, as

they needed them. “We loved the chemistry and the alliance with FedEx Office. It’s been

a phenomenal experience,” says Sullivan. The team worked together to create a solution

that relies on the FedEx Office® network of resources, giving NACHA an online system

that meets all their needs. “Everything we asked for, we’ve gotten.”

Solution

FedEx Office team members built a secure and customized print-on-demand solution. “It helps us distribute publications quickly, efficiently and effectively,” says Sullivan.

When NACHA needed fast turnarounds, the regional manager of their local FedEx Office drove projects out to Sullivan’s home.

Within three hours of submitting an order, the manuals were printed, bound and ready for customers. NACHA no longer had to destroy obsolete inventory, which also reduced waste.

FedEx Office offered local delivery to customers in rural areas and to those who didn’t have time to pick up.