1
The Effect of an Electronic Medication Administration Record on Medication Administration Errors: a Quality Improvement Project Researchers: Victoria Thomas, Rebecca Werring, Branden Workman, Ally Sipple, Taylor Stoud, Shayenne Slone, Megan Smith, Caitlin Smith Faculty Advisor: Dr. Suzi White DNP, RN, PHCNS-BC NURB 361: Introduction to Nursing Research, Baccalaureate Nursing Program ABSTRACT The suspected cost of medication errors in clinical practice is an annual $1.69 billion dollars (Slight.S, 2018). A thorough literature review of a total of 64 studies were reviewed. Common themes that emerged were barcode administration errors greatly reduces medication errors, that electronic records greatly reduced the severity of adverse effects, a lack of communication between medical staff results in more errors in medication administration, and the use of an electronic record reduces workload and stress on the nurses administering the medications. As a result of this literature review, an intervention was developed utilizing the importance of electronic records on reducing medication errors that will be shared with our clinical faculty. BACKGROUND Every day medical professionals are making errors when giving medications to patients. There are five main types of medication errors that a medical profession can make. These errors are wrong time, wrong patient, wrong dose, wrong medication, and wrong route. The effects of a medication error on the patient can range anywhere on a continuum from no effect to death. So, it is vital the limit the amount of medication errors made by medical professionals daily. The electronic medication admistration record is an electronic record that automatically documents the "administration of medication into certified [electronic health record] technology using electronic tracking sensors" (CMS, 2012) like a barcode scanner. This electronic record serves as a legal document stating what drugs were given, at what time and by which medical professional. When using this electronic record, the medical professional must first scan the patient ID band and then the medications. By completing these steps, the system is able to alert the provider of wrong patient, wrong time, and wrong drug. This system will also alert the provider if what was scanned was not the correct dose or if the dose is not within the normal range for that drug. The system will ask the medical professional to confirm what route is being used to admister the medication. All these safety features of electronic mediation admistration record has the capability to reduce the number of errors commited by medical professionals. OBJECTIVES The purpose of this project is to assess primary causes or risk factors pertaining to an increased incidence of medication errors in the nursing practice and, additionally, development of an evidence-based protocol to reduce the incidence of errors from occurring. INTERVENTION Upon researching the causes of medication errors, we found that many errors can be corrected by proper use of the electronic medical record and pyxis. We have developed an educational protocol that requires nurses to obtain recertification in using the EMR and pyxis to ensure knowledge on how to properly administer medications. LITERATURE REVIEW The literature reviewed for this study consisted of 64 total studies. 14 of the studies were qualitative, 1 study was mixed method, and the remaining 41 were quantitative studies. These studies outlined several causes of medication errors, but all promoted an electronic method to reduce the amount that occurred. The hierarchy of the Evidence Grading System was used to determine the strength of the evidence presented in all these studies. This system ranks how strong a study is from category 1A to category VII based on the evidence presented in the study , and the effectiveness of the interventions presented. The evidence presented showed that using an electronic health record or medication system improved the safety of medication administration and overall improved patient health outcomes. Electronic records are becoming the new evidence-based practice guideline for the healthcare field to reduce the number of errors made regarding medications. CAUSES CONCLUSIONS In conclusion, we found that there are many factors that contribute to medication errors. The most common contributing factors were wrong time, unauthorized errors, omission errors, and dose errors. Our goal was to identify factors that increase the incidence of medication errors and develop interventions to prevent them from occurring. We developed an educational protocol that requires nurses to obtain recertification in using the EMR and pyxis to ensure knowledge on how to properly administer medications. In reviewing our literature review, the information we obtained informed us that using an electronic health record or medication system reduced medication errors from occurring and improved overall patient health outcomes. For references, please see attached page. (Gunes 2020) (Shitu 2020) Additional causes of medication errors are neglectfulness, lack of attentiveness, role overload, preparing the medication unsupervised, lack of communication between the nurse and physician or pharmacist, lack of education, less than 5 years' experience, illegible orders, similar medication names, inadequate staffing, and high patient to nurse ratio. OHIEHu\D hAR UN I VE RSl i lf 13. New Results Flag Flags may appear on the Patient List in various columns to indicate that new information is avai l able and/or an action to be taken for a patient's chart. You must turn the flags on to view them on your patient list. Flag alert columns should be managed based on defined workflow procedures. Unlike the ED Status Board, Patient Lists are user based, so what you do on your lists does not affect anyone else. Column New Results New Documents Column Flag New Flag Alert Definition Indicates new results have been received for this patient 1 s chart since you last acknowledged reviewing this patient's results. A triangular GREEN flag( ?' ) indicates all numeric resu l ts are within the normal range. A rectangular RED flag l" I indicates at IP::ic:t nni:a ni 1m1Jrir r1J<:11lt falk m1tdrlP A rectangular RED flag( ) indicates at least one numeric result falls outside the normal range. A rectangular YELLOW flag (P ) indicates textual results exist (cannot be determined as normal or abnormal). Action Double-click the flag to open the New Results window. Click the Clear Flag button to remove the flag or click the Don't Clear Flag button to close the window and not remove the flag. Note: Clearing the flag does NOT clear the flag for other Note: Clearing the flag daes NOT cfear the flag for other users within a Patient List. A triangular green flag( ?' ) indicates Double-click the flag to open new documents have been completed the New Document Details since you last acknowledged reviewing window. Click the Mark as documents for this patient. Read and Close button to Documents include ; Operative Reports Discharge Su mmaries Consultations Flag Alert Definition Clinic Reports H istory and Phys i cal Post-Anesthetic Notes Vascular Lab ED Clinical Documentation An (X) in this column indicates that you are tracking new information for orders, results, and documents for the patient's chart. remove the fla g or click the Don't Mark and Close button to close the window and not remove the flag . Note: Clearina the flaa does Action NOT clear the flag for other users. You can turn the tracking on or off: For individual patients - doubl e-click the column cell. For multiple patients - select the patients and click either the Flag New On button (W) or the Flae New Off button V isu al indi cators Criticil o,,..,; ;, re : "",,_,,tee, ;, [J ,..,c,h>srr, i.« ccr, ,.1r1r.1nJ "h rh, "'•" (!!J l<f, ilet< 1 11re< ,~« 1,rn, erit100Jr~ ' "'' , •"""' ..,,., ., m,1 r....,i;, w1>1 D- Diso,onect.ri r Wlo' 4'1"'"" ' ""i, liII '"""" .. ,,..,, ,,,.,,.. " '"'"'" · rill! Dl"l'l'' • ''I 're""' cp;,,,i, ·, rer ,,.,., cm l!ii <llre : O'.,i :ii;,w;,cc<:;.r, fapl ai,J" a;..;;,, [;JI Fil!ol Dr, .... IH or rlr,arel rd: iicf'I'!>"~ l:i,I wi,n l""'~"""c"'•~·,i <i,we,,r _ f<d.o:s O t:Jc ml:e llt ,Om " " I i ,:i"'"' "'~" ,o, Je,i~ ii !"I,, nw, .t-,~, "•'"" """'~" t,a l idli t.s, ~,tli> wit :hoc- f,:,ri;:, lssues&Support M-.Sini n:ed.., t irn1: S.b,ni t a missi rr,i m e! rei u esr ,ia f li tll,r. Mi<slOj o r:ler<" p ,cie:ts,, t '>, F•,sls, di <elOOW"' :1e·,r1' . 1, im;e;, or · >y,e; ~"'" ,ori, c. HITS Se c;' :, O esk ll 5-11001 L'li'll' H ,, l)CC .,l fai lL ·,: ,e•, ·i Qa le ll 1le Hai n 'l' nu ,.d •el"-'.t Re""'" sto1 :,g, !p are tn att,"ft Ill Far 'J pp,rt l ss e,s, l.ir:lv:i1 g u ,c. ,..,,, ,, d m: ,r orrut>t·,· fallL ·«, coew, BO P,xis Ser1i<c. ,1..- II0-72Hl02 Nichi ga, Nor:lici" S ilo JD: !B07 366 Bllttons and i cons 5' mlo l lleaahi 0 Ho~""'"'Jl•co~ ~tloHain M<nU '"' " ,. He lp (Mib ,cr, :s :JJ oo· r, 1 e< d•e ~es I ,. .. , I Siy ,o.t ;gr,;wu c~ ore ~~' "' ilJtl ~. 53"Ct·, """ V E,p1 11d ,xpar,:s" ..:r,·. X R, n,o,. """" ' ,.i.:,., "~I°"' ' Ill! Du, li <at. l..t N ame in!K~es 11, """ li; C ""' '" c,,.,,.. '" ,,,.,, ~olliti liDI Due il(> :at~, mel(,t o,~,; • •l Ja PHtDo, R eo- lt i mat es 1 : """"'"~~,, ,n,. ,, .,., ,. , ,..,. meOJrnttm . I l r,,t;u, M eicolo, Ire~~, tm.., I"': ,.emel,atm. Iii ll<ti ,. Dal"' i1i i ~t-,,, me Ji:ctmhot , "' " ""' " i•·m, •-~ m·,, M"~ ll!l ! !p i "d ~ed i c c.1.e, a ooc c.!;n II:.! i> 11~•rnr. ~><r jse 1:1 :neilu<kJn lhat !lo,J ~ , ~,,· , "h !l,:t 0 mmtes Jiat pu - ec ,.1 <en Al erg 1 W. miog n:hes""" all erg/ ; d,rre"ffl ;d, mrl. ~olli<,ii,o llol -nal~ il:li.al<>tlill, A c, ,hlOn c.,m; be ""1CYOJ, KlloJ, " <aM. s, ;;,, 1 ir, ,ml:d lo ,,; mcra i rlor!'", ;;im, IUnm,,q, I N l nJ l:at~ that , "'"""'"'I-' '".'"'"' BD Pyxis™ MedStation'~ ES Quick reference ·- ,), -- .- .i ' fcJ ~~=' Log in to t h, dev, = ·• ~ ~ ;;; ;:;:~' ;,"::;= ;: ~ -- . F<r "" ' <r "":lf.,j I'<>:';•·= , ha"' ar .,_,heti ,ed "" eoMr"' A::,c 'II R'° J ffil icolii~ . Accessing Med Profi le through the remove process One method for access i ng a Med Profile is to use t he remove pr ocess. I. To get to t he Me d P rofile sc r een, selec t a p at i en t from All Ava il ab le Pati ents or My Patients and then se l ec t Re move . The screen shows the patient's Due Now me d icat i ons. The d el i very s chedul es are listed un de r t he Due N ow, PRN (as neede d), an d A ll O rd ers t abs . The Na m e/Dose , d ue tim e, frequency, n otes (i f pr esent ), and l as t removed infonn ation appea rs on the sc r ee n. The system d isplays the most r ecent remove transacl!on fo r th at item or any of it s equ i va lenc ies duri ng lhe removal p rocess, even if an it em was not fully wasted or returned. The system indic at es if the item or e qu ivale nt it em has not been remo v ed duri ng t he en co unt er. Al i-., -..n -~J1 .. . ....... _,. Illa-• · - .. _ -- ·-- -----·---··- .. - --·----,. , ......... _ -- ---- -- - - - "' - . IE riri o If Cate,go ry Do~Error Om ESiJ,n Err ,or Unauthor iz .ect Err ,or W r, ong TiTi e 0. 00¾ 10 . 00¾ 20 . 00%, 30 . 00-¾ 40 . 00¾ Most Commonly E1 rro 1 red Medication Cl ass if ications Ant:it i" ot i cs/ Ant im·cr,o,b· cts. Vit a,i ins 10 . 00¾, 20 . 00¾ 4().01}¾ 5 -0 .00%

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Page 1: The Effect Of Utilizing An Electronic Medication

The Effect of an Electronic Medication Administration Record on Medication Administration Errors: a Quality Improvement Project

Researchers: Victoria Thomas, Rebecca Werring, Branden Workman, Ally Sipple, Taylor Stoud, Shayenne Slone, Megan Smith, Caitlin SmithFaculty Advisor: Dr. Suzi White DNP, RN, PHCNS-BC

NURB 361: Introduction to Nursing Research, Baccalaureate Nursing Program

ABSTRACTThe suspected cost of medication errors in clinical practice is an annual $1.69 billion

dollars (Slight.S, 2018). A thorough literature review of a total of 64 studies were

reviewed. Common themes that emerged were barcode administration errors greatly

reduces medication errors, that electronic records greatly reduced the severity of

adverse effects, a lack of communication between medical staff results in more errors

in medication administration, and the use of an electronic record reduces workload

and stress on the nurses administering the medications. As a result of this literature

review, an intervention was developed utilizing the importance of electronic records

on reducing medication errors that will be shared with our clinical faculty.

BACKGROUND Every day medical professionals are making errors when giving medications to

patients. There are five main types of medication errors that a medical profession can

make. These errors are wrong time, wrong patient, wrong dose, wrong medication,

and wrong route. The effects of a medication error on the patient can range anywhere

on a continuum from no effect to death. So, it is vital the limit the amount of

medication errors made by medical professionals daily.

The electronic medication admistration record is an electronic record

that automatically documents the "administration of medication into certified

[electronic health record] technology using electronic tracking sensors" (CMS, 2012)

like a barcode scanner. This electronic record serves as a legal document stating what

drugs were given, at what time and by which medical professional. When using this

electronic record, the medical professional must first scan the patient ID band and then

the medications. By completing these steps, the system is able to alert the provider of

wrong patient, wrong time, and wrong drug. This system will also alert the provider if

what was scanned was not the correct dose or if the dose is not within the normal

range for that drug. The system will ask the medical professional to confirm what

route is being used to admister the medication. All these safety features of electronic

mediation admistration record has the capability to reduce the number of errors

commited by medical professionals.

OBJECTIVES The purpose of this project is to assess primary causes or risk factors pertaining to an

increased incidence of medication errors in the nursing practice and, additionally,

development of an evidence-based protocol to reduce the incidence of errors from

occurring.

INTERVENTIONUpon researching the causes of medication errors, we found that many errors can be corrected by proper use of the electronic medical record and pyxis. We have developed an educational protocol that requires nurses to obtain recertification in using the EMR and pyxis to ensure knowledge on how to properly administer medications.

LITERATURE REVIEW The literature reviewed for this study consisted of 64 total studies. 14 of the studies were qualitative, 1 study was mixed method, and the remaining 41 were quantitative studies. These studies outlined several causes of medication errors, but all promoted an electronic method to reduce the amount that occurred. The hierarchy of the Evidence Grading System was used to determine the strength of the evidence presented in all these studies. This system ranks how strong a study is from category 1A to category VII based on the evidence presented in the study , and the effectiveness of the interventions presented. The evidence presented showed that using an electronic health record or medication system improved the safety of medication administration and overall improved patient health outcomes. Electronic records are becoming the new evidence-based practice guideline for the healthcare field to reduce the number of errors made regarding medications.

CAUSES

CONCLUSIONS In conclusion, we found that there are many factors that contribute to medication errors. The most common contributing factors were wrong time, unauthorized errors, omission errors, and dose errors. Our goal was to identify factors that increase the incidence of medication errors and develop interventions to prevent them from occurring. We developed an educational protocol that requires nurses to obtain recertification in using the EMR and pyxis to ensure knowledge on how to properly administer medications. In reviewing our literature review, the information we obtained informed us that using an electronic health record or medication system reduced medication errors from occurring and improved overall patient health outcomes.

For references, please see attached page.

(Gunes 2020)

(Shitu 2020)

Additional causes of medication errors are neglectfulness, lack of attentiveness, role

overload, preparing the medication unsupervised, lack of communication between the

nurse and physician or pharmacist, lack of education, less than 5 years' experience, illegible

orders, similar medication names, inadequate staffing, and high patient to nurse ratio.

OHIEHu\D hAR UN I VE RSl i lf

13. New Results Flag

Flags may appear on the Patient List in various columns to indicate that new information is

avai lable and/or an action to be taken for a patient's chart. You must turn the flags on to view

them on your patient list. Flag alert columns should be managed based on defined workflow procedures. Unlike the ED Status Board, Patient Lists are user based, so what you do on your

lists does not affect anyone else.

Column

New Results

New

Documents

Column

Flag New

Flag Alert Definition

Indicates new results have been

received for this patient 1s chart since

you last acknowledged reviewing this

patient's results.

A triangular GREEN flag(?' ) indicates

all numeric results are within the normal range.

A rectangular RED flag l" I indicates at IP::ic:t nni:a ni 1m1Jrir r1J<:11lt falk m1tdrlP

A rectangular RED flag( '° ) indicates at

least one numeric result falls outside

the normal range.

A rectangular YELLOW flag (P ) indicates

textual results exist (cannot be

determined as normal or abnormal).

Action

Double-click the flag to open

the New Results window. Click the Clear Flag button to

remove the flag or click the

Don't Clear Flag button to close the window and not

remove the flag.

Note: Clearing the flag does

NOT clear the flag for other

Note: Clearing the flag daes

NOT cfear the flag for other

users within a Patient List.

A triangular green flag( ?' ) indicates Double-click the flag to open

new documents have been completed the New Document Details

since you last acknowledged reviewing window. Click the Mark as

documents for this patient. Read and Close button to

Documents include;

• Operative Reports

• Discharge Summaries

• Consultations

Flag Alert Definition

• Clinic Reports

• History and Physical

• Post-Anesthetic Notes

• Vascular Lab

• ED Clinical Documentation

An (X) in this column indicates that you

are tracking new information for

orders, results, and documents for the

patient's chart.

remove the flag or click the

Don't Mark and Close button

to close the window and not

remove the flag.

Note: Clearina the flaa does

Action

NOT clear the flag for other

users.

You can turn the tracking on

or off:

• For individual patients -

double-click the column

cell.

• For multiple patients -

select the patients and

click either the Flag New

On button (W) or the

Flae New Off button

Visual indicators

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• PHtDo, Reo- lt Mtiicatio ■ imates 1: """"'"~~,, ,n,.,,.,.,,. ,,..,. meOJrnttm .

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"''·"""'"'I-''".'"'"'

BD Pyxis™ MedStation'~ ES

Quick reference

·- ,), -- .-

.i '

fcJ

~~='Log in to th, dev,= ·•~ ~

;;;;:;:~';,"::;=;: ~--.

F<r "" ' <r "":lf.,j I'<>:';•·= , ha"' ar .,_,heti ,ed "" eoMr"' A::,c 'II R'° Jffil icolii~.

Accessing Med Profi le through the remove process One method for accessing a Med Profile is to use the remove process.

I. To get to the Med Profile screen, select a patient from All Availab le Patients or My Patients and then select Remove.

• The screen shows the patient's Due Now medicat ions.

• The delivery schedules are listed under the Due Now, PRN (as needed), and All Orders tabs.

• The Name/Dose, due time, frequency, notes (i f present), and last removed infonnation appears on the screen.

• The system displays the most recent remove transacl!on for that item or any of its equivalencies during lhe removal process, even if an item was not fully wasted or returned.

• The system indicates if the item or equivalent item has not been removed during the encounter.

A li-., -..n ~ -~J1 .......... _,. Illa-•· - .. _

--·-- -·-----·---··- .. ---·----,., ......... _

-- •---- ---- -"'

- .

IEririo If Cate,go ry

Do~Error

Om ESiJ,n Err,or

U nauthoriz.ect Err,or

W r,ong TiTi e

0 .00¾ 10 .00¾ 20 .00%, 30 .00-¾ 40.00¾

Most Commonly E1rro1red Medication

Cl ass if i cations

Ant:i t i" otics/ Antim·cr,o,b·cts.

Vita,i ins

10 .00¾, 20 .00¾ 4().01}¾ 5-0.00%