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Common factors for all municipalities…
Prorities of the municipality
Resources to solve the tasks
What is expected from ICT
Define the main areas of focus for service development and direction…
How will ICT on a higher level contribute to solve the challenges
Resources and competencies needed to enshure that ICT will fill its role and deliver in accordance to DLA
Hvordan integrere struktur med andre resurser for å utvikle og optimalisere kapasitet…
Citizen focus
Focus on the citizen
Focus on services
versus departments
Harmonisation of the
service delivery units
User experience and
interaction
Elements to consider in developing the DLA
The DLA identifies the potential value of how to utilize ICT
The DLA must visualise a long term commitment and focus
A good DLA focuses on how to succeed with the service deliverables
- Internally
- Externally
The DLA must support national directives
– eNorge 2009– Stortingsmelding 17 – ”Eit informasjonssamfunn for alle”– Stortingsmelding 19– eKommune 2012- lokal digital agenda
These documents are important in terms of defining the ICT ambitions on a national level for public sector…
National preconditions…
Increased quality of service
Participation in the information society for all
Ingreased productivity, free resources and increased welfare
Better and more acceccible services through digital public services 24 hours a day
High focus on information security for the citizen
Increased digital collaboration between municipalities and other levels of public sector and private sector
National documents defines the following key areas
Overall targets and vision for the DLA
Establish a vision for the municipality and/or region
Define concrete targets.
For example:– Effective and services for the future– Higher degree of availability, better services and efficient
collaboration– Inclusive online services– Make avilable to the citizen relevant personal information– Information security– Social inclusion– Environment– Etc….
A strategic partThis document describes the long term vision and strategy of the municipality or region. Defines what areas have definite priority and focus. In a regional context it defines the shared strategic intent with the collaboration.
A action oriented partThis document is the actionplan that defines the projects and initiatives that is needed i order to comply with the strategic DLA document.
Main structure of a DLA
Shift of trends
From internal focus and use…
From technology and system…
From suppllier of techonolgy
From administrative focus
From fragmented responsibility
From «silo» thinking
From independent solutions
to citizen and society focus
to solutions and needs
to partnership
to a political tool for developingpubic sector services to citizens andsociety
to «corporate» strategy
to cross platform services
to integration and architecture
Summary
Ensure an updated DLA
The DLA must be brief, complete and business oriented
Connect good service deliveries with ICT to utilize those opportunities that exists within the service areas
Use business minded thinking to explore opportunities to drive strategic innovative thinking
Invest in interrelation communication skills
Keep the DLA alive through strategic meetings on a regular basis
Shared areas of focus
To move from words to action
Strengthen a mutual collaboration
Influences budget processes
Influences the portfolio of projects
The individual municipality must ensure satisfactory financial resources to achieve set goals
Strong focus on gains realization
– Financially– Society– Quality and Reputation
Shared areas of focus