THE DIMENSIONS Digital TRANSFORMATION PLAN

This document is confidential and is intended solely for the use and information of the

person to whom it is addressed.

THE DIMENSIONS Digital TRANSFORMATION PLAN

BEYOUND SMART SERVICESTHE JOURNEY FOR CREATION OF A GLOBAL CITY

Digital services – Smart City – Engaged Communities -

Smart work environment

Page 2

What is it and Why it is very important for ADM to Forecast the future?

ABU DHABI MUNICIPALITY

has to be PREPARED and READY for a very

DIFFERENT TOMORROW

The early discovery and understanding of the future

Changes, Challenges and Opportunities.

Then preparing for it through analysis, planning and long-term Investments

Page 3

The Initiative Stages for Transforming the Future

5 Years

5بالقريالمستقبل

5-10 Years

المستقبل المتوسط

10

Today0الحاضر

10 Years and Beyond

10<البعيدالمستقبل

Page 4

TECHNOLOGY IMPACTS

NEW GENERATIONSNEEDS

REGULATIONSCHANGES

ALTERNATIVE RESOURCES

CLIMATE / ENVIRONMENTAL

CONCERNS

NEW URBAN COMMUNITIES

Why things need to change?

Page 5

World is changing rapidly and Technology is Leading this change

• People are increasing in Abu Dhabi and in the whole world

• Demand for public services is increasing (Water, electricity, Waste Mgmt. etc)

• New Generations are becoming smarter and high technology dependent

• New Generation Demands only to use digital services

• 99% of population uses internet – 82% of them use mobile Internet

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Page 6

Forecasting The future….It is Near

New Generations will not be interested to live in old and conventional city. They

will continue demanding technologies and be integrated in daily lives.

The more intelligent the city will be the more attractive will be for the future skilled

and knowledge workers.

Kids are the future inhabitants, they will determine the future of the city they will

live in.

Cities are moving forward so we need to be a leader not a lager.

Page 7

List of some technologies which we can benefit from through out the plan execution

IOT/Sensors Renewable Energy / Solar Power

Artificial Intelligence Robotics 3D Printers Autonomous / Green Vehicles

Green Technologies

5G/LTE Drones Cryptocurrencies Cloud Computing RFID VOIP Products & Services

Wireless Technologies

Navigation Technology Chatbots Cable/Fiber Optic Technology

Mobile Content/Apps Virtual Networking & Infrastructures

Smart Office Print & Automation

Satellite Communications

Solutions

Teleconference & Video communication

Solutions

BLOCKCHAIN SMART CCTV/Cameras Li-Fi Big Data Analytics Digital Services platforms

Nanobots Technology

Page 8

What is expected to change and soon The municipality will get effected by

it?

Page 9

The Necessity of change at ADM from three perspectives

ADM needs TO BE PREPARED AND ride the wave OF CHANGE

There is one thing that is very clear in the prediction of the future.

World will keep moving and the way of doing things will keep changing

NO MIDDLEMAN SERVICES

SELF SERVICES

REMOTE SERVICES

INTEGRATED SERVICES

EFFICIENT / PRODUCTIVE WORKFORCE

AUTOMATED OPERATIONS

PUBL.-PRIV. PARTNERSHIPS

SMART / SUSTAINABLE WORK ENVIRONMENT

SMART/SELF OPERATION CITY

CONNECTED GOVERMENTS

SUSTAINABLE CITY

INTEGRATED COMMUNITIES

PROVIDING SERVICES MANAGING THE CITY

MANAGING THE WORKPLACE

Page 10

What is expected to happen if we don’t change?

Cost for providing

services will continue to

increase

Lack of data and Information

about the City for proper decision

making

More Mobility / More traffic

Negative impact on economy

(Affect foreign investments)

Potential loss of

skilled and smart

population

Expected increase

in pollution

Possible impact on safety and

security

Lack of alignment and

cooperation with big

international cities

Social impact for not

embracing the new generation

needs

Impact on

Quality of life

• Cost for providing services will

continue to increase

• More Mobility / More traffic

• Lack of data and Information

about the City for proper decision

making

• Negative impact on economy

(Affect foreign investments)

• Lack of alignment and

cooperation with big

international cities

• Expected increase in pollution

• Possible impact on safety and

security

• Potential loss of skilled and

smart population

• Social impact for not embracing

the new generation needs

• Impact on Quality of life

Page 11

Doing things differently

Doing different

things

It’s Time to Revise our Operational model……… It’s time to start preparing for Tomorrow.

Page 12

Three main OBJECTIVES for The Initiative

There are many Objectives for becoming a

Digital municipality and are summarized in

the following three highly important ones.

An “INTEGRATION” and “COLLABORATION”

BETWEEN All STAKEHOLDERS to:

“IMPROVE the CITY SERVICES delivery”,

“REDUCE THE COST of providing services”,

and “ Enhance QUALITY OF LIFE for Citizens ”.

Page 13

What we want to achieve?

Digital Government

Services

Smart Public Facilities

Smart Urban Planning

Smart Communities

Smart Irrigation

Smart lighting

management

Smart Facilities control

Smart Power control

Smart Mobility

Smart Roads

Smart Inspection

Big Data Management

Pollution control

Smart Infrastructure

“The new city of Abu Dhabi”

It is not a City with only high technology

deployments and Mega infrastructure projects.

It is a City that has achieved high sustainable results for

its citizens.

A City that is environmentally Clean

A City that has/attract Skills & talents

A City that is Safe & Secure

A City that gives you opportunity to grow

A City that has Sustainable economic

growth

A City that provides high quality of life for

its citizen

A City that is well recognized internationally

A City that captures and benefit from a lot of

Data & information

A City that is efficient in providing its

services

A City that manages it self

A City that attracts people to live in

A City Services which never sleeps and

never closes

A City that has happy & satisfied residents

We need to focus on “INTEGRATION” and “COLLABORATION” between all our partners and

stakeholders to transform Abu Dhabi into a digital city:

Page 14

Advantage of Abu Dhabi municipality to achieve success

Abu Dhabi owns a well spread network of fiber optics inside the Island where

many pilot projects can be commissioned.

Owning the Fiber Optics infrastructure makes the municipality in control of

the passive layer of the digital city operating model.

Abu Dhabi Municipality controls the water irrigation and landscaping

maintenance of the city and has a strong SCADA system.

The existing of new developments in the city will allow the implementation of

any digital strategy.

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Passive-Layer InfrastructureFiber Optics cables

Page 15

Where can we help the city through our initiativeImplementing Smart solutions and advanced technologies will contributing to Abu Dhabi city transformation and will

result in improving the rates of various social, environmental and economical city indicators

Lower Poverty Rate

Higher Literacy Rate

Higher Happiness Rate

Lower Pollution Rate

Higher Green Areas Rate

Higher Renewable Energy

Rate

Higher Recycled Waste Rate

Higher Economical Growth

Rate

Higher Health Rate/Average

Life

Lower Crime Rate

Lower Energy

Consumption rate

Higher Efficiency Rate

Page 16

Digital City

IOT Technology deployments• Systems• Sensors• GPS• Cameras• RFIDs

Big Data Management• Capturing• Consolidating• Storing• Analyzing• Sharing

BENEFITS

Digital City main Enablers

ECONOMIC BENEFITReduce consumption

Reduce operational CostEnhance Efficiency

Attract investors/businesses

ENVIRONMENT BENEFITSave Energy

Reduce pollution & carbon footprintImprove waste management

Increase green fields

SAFETY BENEFITReduce risks and hazards

Enhance Efficiency & response incase of emergency

Reduce crimes attempts

HEALTH BENEFITBetter health services

Reduce Stress of driving and waitingAccess to better quality water and foodFaster control on viruses and pollutants

CAPTURE – ANALYZE – ACT

The potential

of smart cities

is limitless

Page 17

The Municipality of Abu Dhabi CityThe Strategic Plan for Digital transfromation

Page 18

Abu Dhabi Vision 2030The Emirate of Abu Dhabi has set its Vision 2030 aiming at reinforcing Abu Dhabi’s position on the global map and providing a roadmap

for a sustainable and globally competitive economy, confident and secure society with sustainable Quality of Life for Citizens and

Residents

Economic Development

Higher value employmentopportunities, especially for

UAE nationals

Greater participation of women in the workforce

Increased investment and entrepreneurial activity

Enhanced business client

Infrastructure Development and

Environmental Sustainability

Appropriate infrastructure

Professionally designed, sustainable and well-

managed urban places, including world-class

transportation and other infrastructure systems

More efficient distribution of economic activity and

associated benefits

A “safe and secure” city

Social and Human Resources

Development

High quality education and health services available to

residents

A readily available supply of high quality labor to support

economic goals, especially full employment of UAE

nationals

Ethical and safe management of labor

resources

Optimization of Government Operations

Improved efficiency and accountability of

government departments

Enhanced legislative and law-making processes

Page 19

Abu Dhabi

Municipality’s

Digital

transformation

Initiative

Provide Services Faster

Provide Services Easier

Provide Services Cheaper

Make Abu Dhabi Safer

Make Abu Dhabi Greener

Make Abu Dhabi Cleaner

Make Environment Healthier

Make Mobility Smoother

Make Citizens Happier

Provide More Accurate and Accessible Information

DELIVERINGSMART SOLUTIONS

SMART INFRASTRUCTURE

SMART SERVICES

SMART CITY MANAGEMENT

Smart Economy Smart Living Smart Mobility

… Entrepreneurship / Innovation

… Productivity

… Local and Global Interconnectedness

… Vibrant and happy

… Safe

… Healthy

… Mixed-Model Access

… Prioritized Clean – non Motorized

… Integrated ICT

Smart Government Smart Environment Smart People

… Transparency and open Data

… ICT and e-Government

… Integrated

… Green buildings

… Renewable energy

… Green Urban Planning

… High Education

… Inclusive society

… Embrace creativity

Page 20

Abu Dhabi Municipality’s Digital Initiative

Intelligent use of ICT to contribute to the Emirate’s Strategic

Plans and ensure value chain Optimisation through

Collaboration & fast Access to services and information

MISSION

Digital Transformation = Intelligent solutions + Innovation + Integrations + Connectivity

For the Happiness of Abu Dhabi Residents…….

Page 21

Effective City Results / Indices

BUILD THE FOUNDATION - SMART / INTERACTED CITIZENS (Efficient, Educated, Aware, Innovative, Involved, Responsible, Committed)

Digital CITY

EFFICIENT AND EFFECTIVE PROCESSES & REGULATIONS (Effective, simple, Flexible, etc.)

ADVANCED CITY INFRASTRUCTURE ADVANCED TECH-INFRASTRUCTURE

IMPROVED CITY

SERVICES

REDUCTION OF

SERVICES COST

HIGHER QUALITY

OF LIFE

INNOVATION / OPTIMIZATION / CREATIVITY

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Easier Life

Healthier Life

Faster services

Efficient services

HAPPY RESIDENTS

Sustainable Economic Growth

Sustainable Energy

Safer LifeSustainable Environment

The Framework of Building a digital City of Abu Dhabi

Page 22

The 3 Dimensions Approach for ADM’s Digital Transformation Initiative

EMPLOYEE

CITY

CustomerProvide Municipal

Services

Simpler, Cheaper,

Faster

Make Offices/Service

centers

Productive, Smart,

Connected

Make Citizens

Healthier, Safer, Happier

Services, Payments,

Delivery, Automation,

Integration

Municipality’s Offices,

Branches, stores,

Service Centers,

Performance

Parks, Beaches, Libraries,

Communities, Green Areas,

Environment

Tunnels, Roads, Pavements,

Bridges, City Image, Addresses,

Maps, city Data

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Provide Municipal Services:

Simpler, Cheaper, Faster

Make Offices/Service centers Productive, Smart, Connected

Make Citizens:

Healthier, Safer, Happier

Services, Payments,

Delivery, Automation,

Integration, Status

Updates, Information,

Knowledge

Municipality’s Offices,

Branches, stores, Service

Centers, Employees,

Expenses, Revenue,

Operations, Processes,

Assets, Strategies

Parks, Beaches, Libraries,

Communities, Green

Areas, Environment,

Tunnels, Roads,

Pavements, Bridges, City

Image, Addresses, Maps,

Data

S E R V I C E S

C O M M U N I T I E S

W O R K E N V I R O N M E N T

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Land ownership management: Allocating communal houses, residential land, industrial land and commercial land. Manage ownership records, farms, ranches. Providing land valuation and registering mortgages

Property Management: Register properties, Manage the processes of buying, Selling, and everything related to property ownerships

Construction Permit: Review and provide approvals for consultants for new buildings, houses, changes, etc. as per the building codes.

Infrastructure Permits: Review and provide approvals for consultants for new city infrastructure projects.

Advertisement Services/permits: Provide approvals and permits for all sort of public/outdoor advertisements

Leasing municipality assets/properties: industrial lands, municipality Building, offices, fish and vegetables markets etc.

Community Services: Lease public facilities to customers (Parks, Beaches, wedding halls, play grounds, etc.)

Public health Services: Protecting communities by preventing diseases through regular inspections. provide Graveyard services, Store and slaughter livestock, issue entrance cards for companies

Urban Planning services: provide approvals on urban development projects and opening commercial businesses in residential areas

Spatial Data Services: provide maps, survey activities, spatial references, data exchange, digital data, aerial photographs, etc.

Lease contracts Attestation: Endorse lease contract between landlord and citizens.

Manage Commodity distribution: Store, manage and sell subsidized commodities to citizens

Conduct Building, construction and projects inspections

Issuing community permits (i.e. temporary permits to allow companies to work at night, Ramadan tent permits, permits for outdoor seating space for cafes and restaurants, etc.).

Manages all call center activities of the Communication Center, including providing general information and receiving applications from customers.

Registering building consultants and contractors.

Provision of other Government Services

Build city Infrastructure (Tunnels/Roads/pavements/bridges/etc.)

Build , manage and maintain recreational public facilities (parks/beaches/wedding halls/playgrounds/pools/etc.)

Designing and implementing landscapeand plantation projects.

Designing and constructing storm water networks & related pumping stations

Building, Operating & maintaining the irrigationnetworks.

Manage and Maintain City and street assets

Inspection on City Distortions and fixing

Violations Inspections and Fines. Inspections on retail shops, products, barbershops, shared houses, cars, etc.

Build and manage cityaddressing

Managing the spatial map data base this includes collecting, analyzing and saving of data.

Monitor earthquakes and sea levels

Conduct community events: social meetings and surveys to identify the needs of the communities

Control and monitor community facilities projects

City Data and Information Management

City Crisis / emergencymanagement

Establishing communication channels with communities over Social Media presence

Build world’s networks and relationships with cities

Coordination with other government entities in regard of the city needs

Manage street lights and poles for the city

Coordinate with urban planning council to build new communities and define residential, commercial and industrial areas

City decoration in events and ceremonies

Establishing Public events in form of social awareness, cultural-, sports-, social-, religious-, and artistic programs.

Supervising the demolitionand removal of any distorted public appearance.

Manage and control Human resources

Manage and control Financial resources

Manage and maintain Offices, building, furniture and fixtures

Provide building Physical and digital security

Knowledge management and employees development

Internal and external marketing and public Awareness

Internal Performance, Audit and risk management

Internal Strategic planningInternal Processes management

Internal Services Quality control and excellence management

Automation and technology deployments

Employees transportation management

Control all internal projects, contracts, relationships and vendor engagements.

Manage employees requirements (Pantry, stationary, furniture, technology, etc.)

Cases & Investigations, Legal Support & Studies, Tenders & Contracts Review

Page 25

Core Activities/Services for ADM Digital Transformation dimensionsADM transformation initiative will contribute to the Digital Abu Dhabi Model directly and indirectly through multiple initiatives

that are categorized under three different dimensions:

Internal Environment

• Buildings Management

• Security & safety Management

• In-out flows control

• Transportation Management

• Parking management

• Internal Connectivity

• Sustainable energy sources/Green

• Physical Assets Management

• Employees communication

Customer• Community Services

• Commodity Services

• Permitting Services

• Investment Services

• Lands/Property services

• Public health services

• TAWTHEEQ services

• Spatial Data services

• Urban planning services

• Payments Service

• Delivery Services

CITY• Parks & Recreational Facilities

• Safety and security

• Environment & pollution

• Green Areas

• Community/Communication

• City Irrigation

• City Emergency Management

• City Roads & Infrastructure

• Traffic Control

• City Data/Information

• Smart Systems/tools which are deployed by the

municipality to automate internal building management

process, enhance its facilities/work environment, and

support its employees to maximize their work efficiency.

• The tools and technology facilities that supports the

visitors, business and employees in completing their jobs

more efficiently and effectively

•Systems which are related to citizens &

city services. Citizens require approvals,

licenses, certificates, commodities, and

lands. The municipality provides and

monitors their violations.

•Smart Systems/Tools which support the services/activities/projects,

the municipality is performing for the city in order to elevate the

standards of living, cleanness, beauty, development, and quality.

•These Services/projects are mandates given by the government and

don’t have direct interactions with the citizens.

•These systems are expected to manage assets (inventory) layed down

by municipality and efficiently operate them from remote accesses

THE CITY

COMMUNITIES RESIDENTS

VISITORS

EMPLOYEES CUSTOMERS

CUSTOMERS

GOVERNMENT BUSINESS

Page 26

Abu Dhabi Municipality business modelADM is dedicated to deliver Best in-Class Efficient and Customer-Centric Municipal

Services to achieve its objectives and to attain Government vision. This is happening

through our focus on three main areas:

CUSTOMERS CITY EMPLOYEEAccessible services

Simpler servicesFaster services

Low Cost services

Happy CommunitiesAdvanced Infrastructure

Green and Clean CitySafe and Secure City

Happy EmployeesEfficient and Effective

High ProductivityInnovative Environment

CITIZENSBUSINESSES

GOVERNMENT

CITYRESIDENTS

COMMUNITIES

EMPLOYEESVISITORS

CUSTOMERS

Parks & Recreational FacilitiesSafety and security

Environment & pollutionGreen Areas

Community EngagementCity Irrigation

City Emergency ManagementCity Roads & Infrastructure

DevelopmentLight Management

City Data/Information

Commodity ServicesCommunity ServicesPermitting ServicesInvestment Services

Lands/Property servicesPublic health servicesTAWTHEEQ servicesSpatial Data services

Urban planning servicesPayments ServiceDelivery Services

Buildings ManagementSecurity & safety Management

In-out flows controlTransportation Management

Parking managementInternal Connectivity

Sustainable energy sources/GreenPhysical Assets ManagementEmployees communication

Smart Municipality Services Smart Community/City Services Smart Internal Environment

Page 27

The Initiative - Stakeholders To ensure business alignment and achieve high results of the initiative, a collaboration between the

following stakeholders need to be at it’s best to achieve a suitable deployments and implement

valuable solutions for the identified municipality’s Digital transformation dimensions.

STAKEHOLDERS MAIN REQUIRED SKILLS

GIS DevelopersIT

Network/Security

IT Systems Admin

Civil Engineering

Electrical engineering

Data Analysts

ADM Digital transformation

Initiative

Municipality

Spatial Data

DPM

Executive Council

DOFADSSSA

Department of transport

Other Municipalities

Other government

Entities

Page 28

Digital transformation Initiative - Strategic Partners One of the Core Pillars for Smart cities is collaboration with common objective partners to achieve a

successful plan implementation for the initiative. These partners are from public and private

sectors whom their contribution is a must to take Abu Dhabi into the next level of smart cities.

ICT

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Smart Municipal

Services G2C/G2B/G2G

Systems which are related to citizens & city

services. Citizens require approvals,

licenses, certificates, commodities, and

lands. The municipality provides and

monitors their violations.

1st DIMENSION

MAIN

SERVICES

CUSTOMERS

Page 30

Investment Services

Land & RE Services

Community Services

public health Services

Permitting services

Spatial data services

Minimize Customers visits to ADM offices

through providing Omnichannel

customer service

Simplify information exchange between internal systems

Improve collaboration

between government entities through

information exchange

Reduce cost of processing municipal

services

Reduce Time of processing services

Increase customer satisfaction

Providing Smart services requires various Infrastructure and

Front-end initiatives that will contribute to the delivery of

efficient and smart services to the customers of Abu Dhabi

municipality.

Strategic Objectives of the Services Dimension

Page 31

Minimize Customers visits to ADM offices

through providing Omni channel customer

service

Simplify information exchange between internal systems

Improve collaboration between government

entities through information exchange

Reduce cost of processing municipal

services

Reduce Time of processing services

Increase customer satisfaction

Strategic Objectives

Internal Integrations

Digital Transformation

External Integrations

Smart Payments & delivery

Services Automation

Strategic Initiatives

Page 32

Internal Integrations

Digital Transformation

External Integrations

Smart Payments & delivery

Services Automation

Internal Systems that are responsible to provide the municipal services have to be fully integrated where

information can be shared between systems without being duplicated in each one.

All Applicable services have to be offered through online portal

All Applicable services have to be offered through Smart devices

All Applicable services have to be offered through Remote Kiosks

All Applicable service have to be offered through government Portal (Abudhabi.ae)

The systems which are responsible for providing customer Services have to be integrated with other

Government systems in order to utilize information/Data/History/transactions that helps and accelerate the

delivery of the service.

Payments of the customers (Citizens and Businesses) towards theirs services and Violations have to be enabled

through various digital ways/channels of payments (e-payment, Kiosks, bitcoins, etc.). Delivery of the service

has to be offered in an automated way to complete eliminate customers visits to municipality centers.

All municipal services that are directly or indirectly related to customers have to be delivered in an automated

way. i.e. through business applications

Page 33

ADM

DRM

AAM

Unify service delivery model

Unify Customer experience

Simplify Service acquisition

Simplify Processes

Transform all services

Enhance Governance

Empower Digital Transformation

ADM

DRM

AAM

TA

RG

ET

Same BusinessSame Customers

Page 34

Expected benefits of our Customer services digital transformation

Reduce Traffic: Movement of customers

Reduce Pollution: Driving, facilities powers, etc.

Save Customers time: Travelling, Visiting the municipality, waiting

Faster service delivery: Easy and remotely to obtain the

service

Save customers money: Movement

expenses/Transportation

Increase Customers happiness: Satisfaction in the ease of

acquiring the service

Increase employees efficiency: saved time, less

walk-in customers

Reduce service cost: Facilities, hospitality, reception, employees,

papers, etc.

Save environment: Reduce Paper and inks consumption.

Improve health: reduce stress, frustration, anger,

etc.

Increase revenue: Easy service will lead to more

service demand

Reduce Errors/Fraud: Automation will prevent

human discretionary decisions

Economical/

Financial

Social /

Quality of Life

Environmental

Operational

Page 35

Transformation Applicability

Based on the current Applicability of services to

transform to the digital Channels, there are

E - Services M - Services K - Services

Page 36

Main Success Factors in digitalizing Customers’ services

Improving a

SERVICE

Reducing the time to

deliver the service

Reducing the number of

steps to process the

service

Minimize the number of documents required for the service

Automating and

digitalizing the service

Maximizing # of

channels to acquire the

service

Reducing the cost of

processing the service

• ROI of the service improvement• Efficiency: Increase in number of service

transactions completed within target.• Productivity: Increase in number of service

transactions completed within a timeframe.• % of reduction in number of service errors• % of reduction in number of service

complains• % of customer satisfaction increase on the

service• % of reduction in the service delivery cost• % of service Automation / Digital

transformation• % Increase in number of service delivery

channels (Phones, centers, IVR, Kiosks, Websites, SMS, etc.)

• % increase in service paymentchannels/Means

• % of studied and implemented suggestions

Measurement of service

improvement

Page 37

Customer Dimension Initiatives/ Projects / Solutions

S.N Dimension Project Name Project Description

1 CustomersEnd to End Services

AutomationAutomate all Municipality services (206 Services) through enterprise

business systems

2 Customers

Full Services Digital transformation

Convert All Applicable Customer services into Digital-Services where customers can submit their service requests through online, Mobile,

Kiosks, and IVR channels

3 CustomersImplement Unified Digital

Portal PlatformImplement a unified Digital services platform to be a Smart Hub for all

customer services requirements.

4 CustomersCustomers SmartPass

IntegrationEnable the customers to perform all the municipalities services with a

single ID and password

5 CustomersServices Through Government

PortalIntegrate and provide all municipality e-services through Abu Dhabi

Government portal (Abudhabi.ae)

6 Customers Unified e-Payment gatewayImplement Unify e-payment gateway for all the municipalities and

enable it for all digital services.

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7 Customers Vpod Service booths

Municipal Services to be delivered through telepresence customer services agents. This solution will enable the municipality to provide a real-time collaboration with broad geographic reach, despite limited

resources.

8 Customers Smart Queuing System

Implement smart customer queuing system that provides various information as well as tickets can be reserved through online, Smartphones, and SMS. Customer should be able to schedule

appointment to obtain their services. SMS can be sent to the customer when their queuing number is called.

9 Customers Implement ChatbotImplement and enable Chatbot service on ADM website and mobile application to enhance customer’s experience and interaction with

ADM

10 CustomersService Delivery contract and

IntegrationFinalize delivery service agreement with Empost and enable system’s

integration to expedite the service

11 Customers Revamp Kiosk ServicesRe-Implement and enhance Customer services through providing them

from fully integrated and instant services

12 Customers Applications UnificationsBusiness and support applications have to be unified across three

municipalities. This will unify customer profile, experience, inputs, outputs and the channel of services.

12 Customers Re-Build Municipality Portal Implement a new user friendly Web portal for ADM and municipalities

12 CustomersImplement Whole of

GovernmentIntegrate with Government ESB to enable WoG project and share

required Data/Documents between entities

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13 Customers BLOCKCHAIN Implement Blockchain technology to optimize land & RE services

14 CustomersImplement required Internal

IntegrationsStudy and Execute required internal systems integration to fulfill and

end to end digital service delivery

15 CustomersExternal Integrations with

Government entitiesStudy and Execute required G2G systems integration to fulfill and end

to end digital service delivery and exchange of Information

16 CustomersRe-Build Municipal Service

mobile AppImplement a new mobile app for ADM and other municipalities

services based on advanced and latest technologies

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City Management CITY/COMMUNITY

• Smart Systems/Tools which support the

services/activities/projects, the municipality is performing for

the city in order to elevate the standards of living, cleanness,

beauty, development, and quality.

• These Services/projects are mandates given by the government

and don’t have direct interactions with the citizens.

• These systems are expected to manage assets (inventory) layed

down by municipality and efficiently operate them from

remote accesses

2nd Dimension

MAIN

ACTICVITIES

THE CITY

Page 41

Green City Safe CityUnpolluted

CityConnected

CityClean City

Low TrafficHappy

CommunitySustainable

EnergyInformative

cityControlled

City

Enabling and transforming The city of Abu Dhabi into a Digital City requires

various collaborations with Government entities and private sector to achieve

various objectives. The transformation requires to start different initiatives

that will target the improvement of the safety, traffic, environment,

cleanness, greenery and maintenance of Abu Dhabi city.

Strategic Objectives of the City Dimension

City’s Assets Management

City’s Public Recreational &

facilities Management

City’s Irrigation Management

City’s Image management

City’s development Management

City’s Demographical Information Management

Page 42

Green City Safe CityUnpolluted

CityConnected

CityClean City Low Traffic

Happy Community

Sustainable Energy

Informative city

Controlled City



Connected Community

City Open Information

City Control

Public and community engagement


Page 43


Connected Community

Open Information

City Control

Public and community engagement

Smart Public facilities is to provide new technological and innovative solutions to manage and maintain the municipality’s

community areas such as parks, beaches, etc. This will help to monitor Public facilities for maintenance and misuse of assets,

enable public facilities and parks with sensors and monitoring solutions, track the visitors of for later demand analysis, etc.

Is to provide the community with 24 hours of connectivity to the world within the public facilities areas that are managed by the

municipality. (Free Wi-Fi Access, Smart Power Connectivity, Solar Energy power connections, Updated news screens, Guidelines,

Information, etc.)

Information of the city can varies in different types, shapes, sources and purposes. The city information platforms will capture,

manage, analyse and transform these data into Information for Government, management and citizens to benefit from. This can be

done through GIS platforms, Heat maps, Big Data engines, etc. This can provide the Government with all geographical and

demographical information that will support decision making such as citizens distributions, Public utilities distribution,

underground/infrastructure information, Projects distribution and status, development plans, demographical distribution,

distortions, etc.)

Controlling the city is to make use of smart technologies to increase efficiency and effectiveness in Securing, organizing, cleaning,

and maintaining the city. Such control can be over irrigation, Inspection, Security, Emergency, traffic, Assets, Environment, etc.

This will help to monitor City assets remotely and track them and detect suspected changes without human intervention,

Automatic alerts for city image and dangerous incidents,

proactive maintenance of city assets through alerts & notifications, remote scanning and monitoring of contractors and workers

to ensure code enforcement, control of Abu Dhabi irrigation services and water distribution, etc.

City communication is to open ways of information sharing between the municipality, Government and Citizens through

multiple communication platform to exchange news, feedbacks, suggestions, complaints, ideas, etc. This communication can

happen over SMS, Public digital Poles, Smart Phones, Social media, Live Chats windows, etc.

Page 44

CITY Dimension

Initiatives/ Projects / Solutions


1 City ADM Public WirelessImplement Public wireless in ADM public Facility and recreational

areas (Parks, beaches, communities, etc.)

2 City Smart Parks TransformationImplement Smart Parks transformation solutions (Smart energy, water, lights, pollution control, noise control, parking control, crowd control,

etc.)

3 CityFalcon Eye / Parks

managementFalcon Eye Optimization for parks monitoring

4 CityProvide Wi-Fi in ICAD -

MussafahProvide Wi-Fi service to the workers camp in Mussafah

5 City City Open Data portalImplement City Data Intelligent solution Solution and implement

Public Data strategy

6 City Smart Palm trees/PolesThe Smart Palm tree/Pole can be installed public locations where it

provides free Wi-Fi, Solar Power connections, news, Ads, Light

Page 45

CITY Dimension



7 City Smart Light ManagementImplement smart light management solution to remotely manage and

minimize energy consumption

8 CityAsset management and

trackingImplement Abu Dhabi Road and management system

9 City Storm Water Monitoring Storm water quality monitoring by deploying quality sensors

10 City Digital poles Implement City Digital poles on Public areas. Poles can provide Wi-Fi,

Information, Power, Lights, etc.

11 City Live customers chat Implement online Live chat feature on ADM internet portal

12 CityCommunication & Civic

EngagementOptimize Social media and be present on all platforms to attract highest

number of community members

Page 46

CITY Dimension



13 CityFalcon Eye Optimization for

City Inspection

Utilize the MCC infrastructure with the city inspection and violation management activities through monitoring, automatic scanning and

smart detection for abnormalities within the covered areas.

14 City AI for future Predictions

Artificial Intelligence or machine learning engine can be utilized to analyze historical data and give a prediction on the future through

various algorithms and analysis for the behavior and in-depth information analysis within the data.

15 City Citizens Engagement Poll

With the support of telecom and ICT service providers, ADM can interact and integrate community in the decisions of their communities

development (Parks, Streets, mosques, developments, activities, etc.) through inviting them to contribute in Polls.

16 CityMobile Inspection Management

system

To build a fully integrated system for inspection of the city in order to capture city distortions and citizens violations to have a 360 control on

the city as well as to have a quick and accurate resolution of the case. The system is enabled through smart phones of the inspector.

16 City Build the case management SystemA Case management system for citizens to log their cases, suggestions, complaints and information requests through Government call centre.

The system is to be integrated with government case management.

Page 47

Smart Internal

Environment EMPLOYEE SERVICES/WORK ENVIRONMENT

Smart Systems/tools which are deployed by the

municipality to automate internal building

management process, enhance its facilities/work

environment, and support its employees to

maximize their work efficiency.

The tools and technology facilities that supports the

visitors, business and employees in completing their

jobs more efficiently and effectively

3rd Dimension

MAIN

ACTICVITIES

Page 48

Safe / Secure Environment

Sustainable / Green

Environment

Automated and connected Environment

Efficient Environment

Happy Employees/ Customers

Productive Environment

Turning the municipality services centers and work offices into Smart

environment is a direct contribution to the Digital city of Abu Dhabi through

providing the smart environment for customers and employees to enhance

their productivity and simplify the process of obtaining the services..

Strategic Objectives of Internal-Environment Dimension

Building ManagementEmployees & Office

management

Parking & transportation Management

Network & Connectivity management

Access control and Security Management

Municipality Assets Management

Page 49

Safe / Secure Environment

Sustainable / Green

Environment

Automated and connected

Environment

Efficient Environment

Happy Employees/ Customers

Productive Environment


Intelligent Building Management

Smart/Automated Work Environment

Smart Access /Security Management

Smart Assets Management

Sustainable/ Green IT Initiatives


Page 50

Intelligent Building Management

Smart/Automated Work Environment

Smart Access /Security Management

Smart Assets Management

Sustainable/ Green IT Initiatives

Transforming the buildings/ Centres of Abu Dhabi municipality into smart and green buildings through energy

efficiency/optimization, repair of deterioration, improvement of construction & environment equipment, and remodeling of

operation management. This can be supported by Light facilities & control, Platform facilities, Energy management system,

Sanitary system (Pump, automatic control facilities), Substation panel, distribution facilities, Sensor-based temperature control,

smart water meters, smart parking, etc.

All Internal processes that are directly or indirectly related to the service delivery have to be automated in order to enhance the

staff efficient and accelerate the delivery of an accurate service.

Implement smart solutions are to enhance the efficiency, productivity, communication and knowledge management of the

employees with cheaper, sustainable, and effective solutions. This can be through solutions like smart parking management, fleet

solutions, smart transportation, Printing solutions, digital employee services, Audio and video solutions, unified communication,

employees communication, etc.

Cover the buildings/ Centres of Abu Dhabi municipality with 24 hours of wireless connectivity to the customers, visitors and

employees.

Securing the building and centres of Abu Dhabi municipality requires several smart systems to enhance the monitoring and

protection activities. Such solutions are to enhance the command and control centre (CCTV), Fire related fire protection system,

alarm system, Smart access gates, Access control, etc. This will help in effective monitoring of work environment to ensure security

and improve surveillance, Improve fire safety, Improve building’s accessibility and control intrusions, Improve evacuation.

Physical assets of ADM environment to be controlled automatically on its locations and movements through technologies like

RFID

Implement internal IT infrastructure smart and efficient projects that can help to reduce power consumption, increase

availability, save the environment and reduce the travel and transportation need.

Page 51

Internal Environment Dimension



1 Internal Work EnvironmentBusiness Processes

AutomationAutomate all Municipality’s Internal business processes through

enterprise business solutions

2 Internal Work Environment Full Wi-Fi coverageEnable Visitors, Customers and employees with Internet accessibility

through a wide and secure Wi-Fi coverage

3 Internal Work Environment Smart meeting roomsTransform the meeting rooms environment into smart, connected and

paperless work environment

4 Internal Work Environment ADM CloudImplement a cloud infrastructure for ADM and the municipalities. The

cloud will simplify consolidation, management and reduce cost.

5 Internal Work Environment Employees Digital SignageImplement employees and visitors digital signage in the building to

update about, news, information, updates, events, etc.

6 Internal Work Environment Employees M-ServicesCoordinate with DOF to improve and add more employee services to

the smart phone service channel

Page 52

Internal Work Environment Dimension



7 Internal Work Environment Employees K-ServicesStudy the ROI and if feasible deploy employees services KIOSKs in the

HQ and branches

8 Internal Work EnvironmentEmployees Full services

AutomationReview and automate all employees internal services and requests

9 Internal Work Environment Implement WebExActivate WebEx for business inside ADM, it will reduce cost, reduce

travel and enhance efficiency.

10 Internal Work Environment Employees Social platformsCoordinate with ADSIC to implement MS Yammer as internal social

communication platform for employees.

11 Internal Work Environment Smart-GatesImplement building smart gates with time and attendance integration

and access control system

12 Internal Work Environment Smart Parking managementTo Implement a parking management solution where it has 24/7

Surveillance, Guidance, Integration with HRMS for leave information, etc.

Page 53




13 Internal Work Environment Security MonitoringExpand CCTV system for all municipality centers/Facilities/Public

areas

14 Internal Work Environment Command and Control CentreExpand Command and control center to cater for the expansion of the

CCTV coverage

15 Internal Work Environment Assets Management Implement Assets management system for physical assets control

16 Internal Work Environment Shared PrintingImplement Shared printing solution to reduce the consumption of

papers, inks and energy

17 Internal Work Environment Intelligent building SystemImplement building automation system to enhance the efficiency of

building management tasks, increase safety and reduce power consumption.

18 Internal Work Environment VDI ImplementationImplement Virtual desktop Interface solution to reduce number of

physical assets, save energy and increase efficiency

Page 54




19 Internal Work Environment Disaster recoveryCoordinate with DPM to implement a unified DR solution to protect

municipality data and ensure business and service continuity

Page 55

Abu Dhabi MunicipalityDigital Transformation & sustainability projects

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Page 56

• Web/Cloud based application

• Geographical platform

• Customized for Abu Dhabi Municipality

• Based on Individual Mobile Service Data (All

Active Sim cards)

• Provide Live population distribution Data as

heatmap

• Covering Zones

• Population distribution can be categorized by:

• Nationality

• Gender

• Age

• Tourist / Resident

• Education

• Address

• Social Level

• Income

• Etc.

• Ability to Select, Write and Send targeted SMS for

selected Groups

Community Engagement System

Page 57

With the support of telecom and ICT service providers, ADM

can interact and integrate community in the decisions of their

communities development (Parks, Streets, mosques,

developments, activities, etc.) through inviting them to

contribute in Polls.

The Municipality can smartly target people who lives in certain

communities and take their opinion or ask them to contribute in

the decision of a certain new project, design, event, etc. that will

affect their communities.

Community Engagement Poll

Page 58

AI for future Predictions

This Artificial Intelligence or

machine learning engine can be

utilized to analyze historical data

and give a prediction on the future

through various algorithms and

analysis for the behavior and in-

depth information analysis within

the data.

• Can be Implemented on various data sets such

as: Violations and distortions predictions

Land and real estate Buy/Sell

Services demands

Rent/Tawtheeq Data predictions for Pricing index

Time and attendance predictions

Etc.

• Preventive actions

• More accurate decisions

• Help in being proactive

• Operational efficiency

Page 59

Lands Marketplace

01

02

03

04

05

Land Owners can view their Lands through Smart hub

Land Owner can select a land and offer it for sale for a preferred price

Land Evaluation will be automatically Calculated by the municipality

Land will be Viewed/offered at (Land marketplace Portal) with site plan details and Hidden owner details

Business rules can prevent the owner to offer the land for sale if it has mortgage all heritage issues

05

• An email/SMS will be sent to the registered owner confirming that the land is offered

for sale

Page 60

Implemented in the Emirate of

Dubai to provide Free Wi-Fi

service for the public. It is

powered through solar panels,

provides light, charging points

for gadgets, digital information

touch screen and a seat.

Initiative by

Dubai

municipality.

Implemented by

“D idea”

Range of 53 meters with capability of connecting

50 users simultaneously

The Wi-Fi structure can be implemented in

different public places in Abu Dhabi such as parks,

beaches, Corniche, etc. The service will be powered

by sustainable energy, attract people to it, gives

guidance and information to visitors, enable

security/emergency, provide attractive look to the

city image and can generate revenue through

advertisement panels,

The Public Wi-Fi Structure

Page 61

• Municipality Open Data can be with great value for the Economy, society

and performance.

• Open Data will empower citizens to help in many areas. It will enable the

public to provide feedback to the City and to create value in some other

positive, constructive way.

• Opening government data is only a way-point on the road to improving

education, improving government, and building tools to solve other real

world problems.

• A heat map for example can reflect information about the

city with coordinates or with Address/location references.

• These Open data / Information can be very helpful for public

and private sectors about density of things/Plans/Status.

• Such Information can be anything about the city:

The City of Chicago has published its

Data to the public through its Data

portal. With more than 1000 Data

Reports, the portal has elevated the

level of transparency between

Government and citizens so everybody

can contribute to the improvement and

be updated on the results.

Appoint a Chief data officer

ADM data portal can start with legally approved information and

can publish more data by obtaining Government approvals and

regulations based on demand and value of sharing. SCAD should

be responsible for Government open data

Violations Population

density

Demographic distribution

of PopulationWeather

Building permits

Environment/pollution

Level

Projects and projects Status

Communities satisfactions

Business Licenses

Communities (Nationals,

Expats)

Grocery shops

distribution

Parks and public

facilities usage

Energy usage AccidentsEmployees Names and positions

Risks / Crimes

BudgetNeighborhood RE prices

Helsinki InfoShare has been the

best open-data portal worldwide

Multi Datasets

Multi Applications

Municipality’s Open Data Portal

Page 62

Parks, streets and Beaches smart lights. These lights will generate power through solar energy, Wind power and even beach breezes.

They will reduce energy cost

Provide nice look/image for the public area

Promote eco-friendly technology

Save the environment

The variety of smart lights are infinite

and designs are limitless. We are going

more and more into sustainable energies

and alternative power sources. i.e. wind

energy will likely play a key role in our

future.

Public Areas Smart Sustainable energy Light poles

Page 63

Wi-Fi Enabled

Smart Water & power metering

Smart real-time Noise Detection

Smart Light management / Solar power

lighting

Smart irrigation management

Smart storm water management (Smart

manhole / Remote sensing and locking)

Air Quality monitoring (CO, CO2, Temp,

humidity, O2, Ozone)

Water quality monitoring (Temperature,

Nitrate and Nitrite, Phosphorus, Potassium, PF, etc.)

People Flow Management

Smart Parking and traffic Management (counts, classification, vehicle speed, turning, counts,

vehicle path, congestion and collision detection)

Outdoors Cooling (Walkway Totem system, a

Walkway Arch system, and a Sitting Area mist cooling

system.)

Smart Recycling Bins

The Smart Parks will effectively: Reduce Operations cost

Reduce energy consumption

Increase utilization and parks revenue

Connect people and increase satisfaction

Reduce pollution

Smart Public Areas (Parks/Beaches/etc.)

Page 64

The city digital poles can provide multiple features to public:

LED Display LCD Display

• Resolution : 1366 X 768 dot pitch

• Luminance : 1500cd/㎥

• Response Speed : 8ms

• Power Consumption : 330W

• Bezel Type : Narrow (Max 25mm)

• Size : 624(W) X 130(D) X 1068 (H)mm

• PCT Touch 46”Device Adoption

• USB Connection Type

• Outdoor Customized Touch Device

Outdoor DID Display

Touch Interaction

• Online + Offline

• Internet Connection

• Real Time Contents Services

Contents Connection

• 1/2"(8MM) Color EX-VIEW HAD CCD

• Image Points : 0.41 Million

• Total Image Points : 704(H) x 480(V)

• Module Size : 200mm

• Luminance : max 6000 cd/㎡ above

• Temperature : ±60°below

• Full color : 1giga Color above

• Dot Pitch 12.5mm

• Chip Cycle: 50,000Hours above

CCTV

LED Display

• One Pole Display

• Group Display

• Connected Display

Multi Display Show

• Remove heat

• Dehumidification

Refrigerator

Citizen DevelopmentParticipation

• Local Public Information• Culture, Tour Services• Public & Brand

Advertisement

• Self directly experience, participation Service

• Touch Application, Simple method for interaction

• Continuous Contents with connected local Events, Culture and so on

• Daily Updated Service Providing

• Connection with Big Portal Service Companies

Publicity Communication Evolution

Streets Digital Signage

Page 65

The green/environment friendly lights is a transformation of producing light through transforming pollution into fuel. This Lamp will remove carbon dioxide from the atmosphere and gives Oxygen. i.e. It’s a living tree that give light by producing its own fuel.

The Bio Lamp Lights

Page 66

Wireless Everywhere

• Hybrid Cluster Solutions- Mesh- Daisy Chain- Point to Multi Point “ex: WiMax”

*The frequency range can typically be between 3.2 to 3.6 GHz, however “recommended” frequency modules can be customized for a proprietary network

- Point to Point High Bandwidth Back Bone Solutions*The frequency range can typically over 10 GHz “13 Ghz, 24 Ghz,

26Ghz...”

Public Wireless – Connected communities

Page 67

Abu Dhabi Interactive Map & Executive Dashboard

A Municipal Presence portal can be built

to give the Chairman and all executive

management the tool to geographically

and visually view, zoom, search and

extract numerous information and

statistical data about the municipal

presence areas that will assist them in

assessing the communities status and

taking further related strategic decisions

to attain Government objectives: Improve municipal services Enhance quality of life Assure communities happiness

Violations Distortions Status

Population density

Demographic distribution of

Population

Construction permits

Environment/ pollution Level

City Projects and status

Communities Satisfaction

Communities (Nationals, Expats)

Parks and public facilities

usage

Energy usage Employees Names and positions

Communities requirements

Lands Information

Lights Municipality centers info.

Provided services / center

Community Complaints

Page 68

A good utilization for the MCC

infrastructure can be with the city

inspection and violation

management through monitoring,

automatic scanning and smart

detection for abnormalities within

the covered areas. The camera can

provide intelligent analysis of

video streams as they are

Recorded and create of Data File

for Instant Retrospective

Searching for Specific Events /

Objects. These abnormalities can

be such as:• Hazards in the streets

• Distortions

• Roads and Infrastructure faults

• Broken Lights

• Sewage leakage

• Waste overflow

• Unlicensed street sellers

• Etc.

MCC Infrastructure Optimization – City Inspection

Page 69

Future Parks can be Intelligent These charging stations will keep your car

both cool and charged. They follow the sun throughout the day for maximum efficiency.

Instead of using these parks to charge cars only…we can also use them to provide cool air, advices, emergencies, tourist guides, and internet connectivity.

The same idea can be used to allow kids to play in public areas connected with their friends and their social networks. solar panels

Sola

r T

ree

SUSTAINABLE DESIGN CONCEPT

Ideas: Smart Solar park can be installed in Public

areas to provide solar power to charge the cars.

• It will promote green cars

• It will provide a nice look to the city.

• Panels can be added for Advertisement

• Only Smart cars can use the parking

• Can bee free of charge to promote the eco friendly

vehicles

Smart Parking

Page 70

The Municipality has be available with citizens 24/7 to communicate, listen, respond, assist and

solve their issues. ADM must present and benefit from technology and all social media platform to:

SHARE NEWS

UPDATE CITIZENS

SHARE ADVICES

AWARE CITIZENS

COLLECT SUGGESTIONS

SOLVE PROBLEMS

RECEIVE FEEDBACK

MAKE CONSTUCTIVE DISCUSSIONS

SHARE FUTURE PLANS

Citizens Communication and Engagement

Page 71

The City command center will contribute in the development of the knowledge economy of the

Abu Dhabi. Many UAE nationals can be trained, and developed to lead this command control center.

The command control center will include diversified backgrounds of science such as security, field

operation, traffic management and simulation, environmental science, etc.

The City Command Center

Page 72

Information about the

building can be provided to

citizens/Customers through

interactive digital boards.

Information about

building occupancy, rent

opportunities, sizes,

offices/Departments floors,

employees office numbers,

close by, Information, news,

etc. can be provided for

visitors/customers.

Smart Building Information

Page 73

Smart Table

Interactive Media Board

Group Study Room

Information Booth

Self-Return

Information &

Management

Self-Register Mobile

RFID Reader

Entrance Control

RFIDRFID

Most important objective of a Digital city is to turn the society into

educated society.

Public libraries have always played a big role in the creation of an

educated society. Libraries are the physical creative space for citizens.

Municipality should work on promoting public library’s usage and

simplify the management of these libraries through smart solutions.

Search and locate your book through a wide list of public libraries

RFID Library management system. RFID-based systems move

beyond security to become tracking systems that combine security

with more efficient tracking of materials throughout the library:

RFID Technology

Easier and faster self charge and discharge of book

High-speed inventorying

Res-shelving of books through automated materials handling

Smart Library –

Smart Community –

Digital City –

RFID

Smart Public Library

Page 74

Municipal Services to be delivered

through telepresence customer

services agents. This solution will

enable the municipality to provide

a real-time collaboration with broad

geographic reach, despite limited

resources. The Solution will:• Build a dedicated Government/municipal

services booths

• Face-to-face services but geographically

remote agents

• Reinvent Government Communication

• Increase Workforce Efficiencies

• Reduce operations cost

• Reduce travel cost

• Helps clean environment

• Increase customer’s satisfaction

V pod presence Booths/ robots for Customer service

Page 75

For ADM Digital Transformation initiative, the shared

infrastructure and Co-Operation between ADM and MCC

can bring a lot of value through enhancing and

automating the municipal city services with limited

incurred cost.

CCTV is used for multiple Purposes through

various applications and functions in city

management and operations.

Improve criminal investigations.

Enhance transparency within

security sector

Be prepared for crisis & disaster

management

Unify and develop enforcement and

monitoring systems

Traffic and transportation

remote management and monitoring

Access control and remote asset

monitoring and management

Smart Drain - Prevention of Drain cover Theft, and

Measurement of Storm Water depth

Pollution Detection – Monitor storm water contents and alert

on Pollution event

Detect locations of pedestrians crossing at dangerous locations

SCADA Conduit – Using MCC network to carry SCADA

information

Sh Zayed Road – Share MCC CCTV for Tunnel approach,

share Tunnel CCTV with MCC

MCC Infrastructure Optimisation – Infrastructure Management

Page 76

Parking Management

Parking Violations in neighborhoods

Alert Alert

Automatic Number Plate Recognition and Vehicle Recognition

Illegal parking detection and ticketing

Operated from central control room. Cameras can be programmed to detect violations and issue tickets.

Cars can be given 5 mins in busy areas before a ticket is issued.

Reduces the Parking management dispatches in the city.

Improve urban traffic management through cameras with analytical functionality and Integration with Traffic Light flow management system

Automatic detection of traffic infringements such as stopped car, illegal turning etc..

Traffic Management

Cameras automatically monitor people, movements, noise and objects

Visual and audio alerts to operatives

User definable parameters can be set

These types of cameras can be deployed in Government buildings, airports, and malls.

Monitoring

• A combination of two cameras which can

installed in Abu Dhabi city for Fire prevention:

High Telephoto Camera + Infrared Camera.

• High Telephoto camera can assist in

predicting smokes in ordinary cases.

• Infrared camera can assist in

covering the limitation of the eye sight in

case the smoke is not easily distinguished

from fog or it’s far.

High Telephoto Camera

Infrared Camera

City Emergency/Fire Prevention

MCC Infrastructure Optimization – Other Usage

Page 77

• Eco-friendly

• Save the environment / Less

pollution

• Cheaper to operate

• Healthy: Reduced harmful

exhaust emissions

• Safer as e-cars are less likely to

roll over and lower risk incase of

fire

Abu Dhabi municipality can start the

initiative of replacing all its cars with

electric cars. This initiative will have

several benefits economically and

environmentally:

Municipality electric cars Initiative

Page 78

E-LMS

ادارة الاراضي والعقارات

TAWTHEEQ /

TASJEEL

الايجاريةتوثيق العقود

MIMS

التفتيش ورصد المشوهات

CRM

/ادارة علاقات العملاء منصة تقديم الخدمات

Case Management

ادارة الحالات والشكاوي

Permitting System / NOC

التراخيص وشهادات عدم الممانعة

Document management

system

ادارة الوثائق والارشفة

Commodity system

المواد الغذائية

Property/Rent management

system

الاستثمار

Portal & Knowledge

management

مشاركة

PMIS

ادارة المشاريع

GIS

المعلومات الجغرافية

DWH & Business

Intelligence

مخزن البيانات–القرار

GCS

الدفع والتحصيل

Middleware-ESB Tool

منصة التكاملTo Use Same Technology

Asset Management

ادارة الاصول

Primavera

ةادارة مشاريع البنية التحتي

Strategy mapping system

التخطيط الاستراتيجي

E-Correspondence

ادارة المخاطبات

Enterprise BPM

العملياتأتمته

M-Services Platform

منصة الخدمات الذكية

SMS Gateway

بوابة الرسائل

Community Facility system

المرافق المجتمعية

Payment Gateway

بوابة الدفع الالكتروني

Supplier Registration

Portal

تسجيل الموردين

Time and Attendance

الحضور والانصراف

Survey System

نظام المساحة

Customer Queuingنظام الانتظار

ARISنظام هندسة العمليات

Engineering registration

systemنظام تسجيل المهندسين

ADM and Other Municipalities'

business and support applications

have to be unified across three

municipalities. This will unify

customer profile, experience,

inputs, outputs and the channel

of services. The unification will

benefit the three municipalities

and the customers through:• Reduction of service delivery cost

• Unified experience for employees

and customers

• Reduction of service delivery time

• Unified service requirements

• Unified municipal services

• Unified services fees

• Customer will be able to obtain

their services from any location

• Unify digital channels

• Save the environment through

reduction of Carbon footprint

Unified

ExperienceUnified fees

Unified

servicesLower Cost

Better

environment

Top Applications which can be Unified Across Municipalities

Page 79

A DIGITAL CITY FOR PEOPLE HAPPINESS

A SMART CITY FOR FUTURE BRIGHTNESS

الناسمن أجل سعادة ذكيةمدينة

مستقبل مشرقمدينة ذكية من أجل

Thank You