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THE DIGITAL PANDEMIC REVOLUTION
&
THE EFFECT ON THE WORKPLACE
© JAN LOWE, MS, 2021
REVOLUTION
REV-UH-LOO-SHUHN
a sudden, complete or marked change in something
Synonyms
Innovation, shift, transformation
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
TODAY’S
PRESENTERS
Jan Lowe, Vocational Expert
Erin Olson, Director of Strategic Research
John Wedl, Founder & President
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
TODAY’S
AGENDA
Digital Pandemic Revolution
How the Digital Pandemic Revolution has Impacted the
labor market in general and specific industries
Talent Shortage to Talent Chaos– Erin Olson
Vocational Interests and the Digital Pandemic
Revolution
McKinsey and Company data
Vocational Assessments
Artificial Intelligence (AI) and Impact on Job Search
Trends– John Wedl
Rebuild & Reimagine
Sing Gently
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
THE TIMELINE
10,000 BC
Agricultural Revolution
1700s to 2019
Industrial Revolution
1765 – Mechanization -- Agriculture Replaced by Industry
1870 – Electricity, Gas, Oil; Internal Combustion Engine; Telegraph; Telephone
1969 – Nuclear Energy; Electronics, Telecommunications, Computers
1993 -- The Internet Revolution
2020
Digital Pandemic Revolution
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
DIGITAL
TECHNOLOGY
AND
THE PANDEMIC
Digital technology has prevented the discontinuance of business,
courts, social, educational, medical and commercial sectors
Businesses are conducting video conferences and virtual meetings
Courts, mediations, satellite offices and conferences are using digital
technology to connect
Friends and families hold happy hours and other gatherings by Zoom meetings
Schools, governmental agencies and training facilities area linked to students
via Internet presentations
Telemedicine that was already in place surged as patients are able to securely
connect with their doctors
Community members shop with apps for groceries, food deliveries and other
essentials
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
THE PACE OF ADIGITAL WORKPLACE TRANSFORMATION
2020 ???
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
27% OF THE AMERICAN WORKFORCE WILL BE REMOTE IN 2021
CBRE RECENTLY ESTIMATED A SAN FRANCISCO VACANCY RATE OF 16%, THE HIGHEST ON RECORD
REAL ESTATE COMPANIES HAVE LOST MORE THAN ½ OF THEIR VALUE IN THE LAST YEAR
20,000,000 WORKERS HAVE MOVED OUT OF MAJOR CITIES OR ARE PLANNING TO
WFH
COPYRIGHT, JAN LOWE, MS 2021, ALL RIGHTS RESERVED
FACEBOOK EXPECTS HALF OF ITS WORKFORCE TO BE REMOTE BY 2030
TWITTER TOLD ITS EMPLOYEES THAT THEY NEVER HAVE TO RETURN TO THE OFFICE
ZILLOW HAS EXTENDED WORK FROM HOME INDEFINITELY
THE MAJORITY OF NATIONWIDE INSURANCE EMPLOYEES WILL CONTINUE TO PERMANENTLY WORK FROM HOME
WFH
COPYRIGHT, JAN LOWE, MS 2021, ALL RIGHTS RESERVED
LEGAL EXECUTIVE INSTITUTE – THOMSON REUTERS
JULY 20, 2020
Adoption of virtual, remote proceedings seem to be here to stay
Top law schools are adopting online fall classes
Washington state recently allowed law school graduates to become licensed without taking the bar exam
The average US law firm billed 27% less in May 2020 than May 2019
Lawyers are working from home leading managing partners to ask – why were we paying for all that space?
Pay cuts, voluntary buyouts, layoffs
US legal industry cut 64,000 jobs in April, 2020 dropping approximately 5.5% to 1,097,600 jobs, a nearly 20-year
low according to a report issued by the US Department of Labor
Legal Executive Institute
COPYRIIGHT 2001, JAN LOWE ; ALL RIGHTS RESERVED
LEGAL INDUSTRY CHANGESIMPACT OTHER INDUSTRIESREAL ESTATE Leasing as Law Firms Rethink Their Real Estate Footprint
One-third of respondents to a survey conducted by commercial real estate group Cushman & Wakefield said they expect their law firms to reduce office space by over 20% in reaction to the ongoing crisis, which has left offices empty for months and forced attorneys and their employers to adapt.
Before June, “no one made decisions” at U.S. law firms because of the pandemic, said Arthur Santry, co-chair of the law firm practice group at real estate company Cushman & Wakefield. But in recent weeks that has eased. Santry said he renewed a lease this summer for a Big Law firm in Washington D.C. that slashed its office space by one-third, to about 200,000 square feet.
Many firms are locked into long term leases and can't immediately jump to a smaller offices, or move to a completely remote work set up, several legal industry sources have told Reuters. Cushman & Wakefield said it anticipates a large number of early lease restructures and space givebacks in 2021 and 2022, once law firms have a stronger sense of how and where they want attorneys to work long term
WESTLAW July 20, 2020, Thomson Reuters
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
LAW 360 PULSE FOUND 52% OF THE 45 LAW FIRMS SURVEY
PLANNED TO DOWNSIZE PERMANENTLY DUE TO REMOTE
WORK HABIT EMBRACED BY EMPLOYEES
CUSHMAN’S NATIONAL SURVEYS OF 608 LAW FIRMS
SUGGEST COVID IS SPEEDING THE CHANGE:
IN 2017 62 PERCENT SAID ATTORNEYS MIGHT WORK
REMOTELY IN 5 YEARS
IN EARLY 2020, THE NUMBER INCREASE TO 78 PERCENT
IN SECOND QUARTER 2020, THE NUMBER INCREASED TO
96 PERCENT
UPDATE ON LAW
FIRM LEASING
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LEGAL INDUSTRY CHANGES IMPACT OTHER INDUSTRIES
SOFTWARE TOOLS
TECH COSTS
SUPPORT SERVICES
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LEGAL INDUSTRY
CHANGES
IMPACT OTHER
INDUSTRIES
FASHION
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HOW TO LOOK
PROFESSIONAL
– FROM THE
WAIST UP AT
LEAST
Untuckit
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NAIL
SERVICES
NEWSImpacts Jobs
Impacts Content
Impacts Depth
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MUSIC
THE PURCHASE PRICE
FOR THE DYLAN CATALOG REPORTEDLY
WAS AROUND $400 MILLION.
YOU CAN ONLY SELL
YOUR LIFE’S WORK ONCE.
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REAL
ESTATE
Sales
Inspections
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THE BAR
STAYED
STOCKED
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RETIREMENTS
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TALENT
SHORTAGE TO
TALENT CHAOS
ERIN OLSON
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IMPACT OF COVID-19 ON INTEREST CODES
Holland Hexagon Winners & Losers
by Industry
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R I A S E C
W XXXX
X
XXX XXX XX
L XXXX X X XXX XX XXX
IN ROOM
DINING
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ZOOM CLASSES
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USA’S FIRST 3-D
PRINTED HOUSE
WITH THREE
BEDROOMS, TWO
BATHROOMS AND
A GARAGE.
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Long Island, $299,000
Half the price of traditional new builds
MCKINSEY &
COMPANY
THE EMOTION
ARCHIVE
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MCKINSEY &
COMPANY
COPYRIGHT, JAN LOWE, MS 2021, ALL RIGHTS RESERVED
VOCATIONAL ASSESSMENTS,
GOALS AND PLACEMENT
READJUST
Zoom Interviews
Electronic Testing
Labor Market Research
Vocational Opinions
Goals
Job Search
Updates to LMR
Job Placement Techniques
Digital Applications
AI – Understanding and Using
Bot, Chat Bot
Video Interviewing
Text Interviews
Assessments
Applicant Tracking
Key Words
COPYRIGHT, JAN LOWE, MS 2021, ALL RIGHTS RESERVED
ARTIFICIAL INTELLIGENCE (AI) AND ITS IMPACT ON JOB SEARCH TRENDS
JOHN WEDL
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
USE WHAT WE HAVE
Apparel companies are now making surgical masks and gowns
Automobile companies have retooled factories to make ventilators from car parts
Employees are being shared in cross-industry talent exchanges
Airline and hospitality employees are temporarily moving into organizations with an excess of work – health logistics, retail
Kroger has borrowed furloughed employees from Sysco (wholesale food distributor)
China moved restaurant workers to Alibaba’s retail grocery chain with fast grocery food delivery
Hotels are using rooms for private dining
Apple, Ford, and Nick are making face shields
Plaskolite in Ohio used to make fly swatters and hula hoops; they now make face and desk shields
COPYRIGHT, JAN LOWE, MS 2021; ALL RIGHTS RESERVED
REBUILD AND REIMAGINE
Although the Covid-19 pandemic has been difficult time, it also has been a time of
unprecedented creativity. Reimagining jobs around today’s challenging business
environment may new and innovative ways in how, where, and by whom work gets
done. Ultimately, this can help us build greater resilience and efficiency in our
organizations while still supporting job satisfaction for each of our workers.
COPYRIGHT, JAN LOWE, MS 2021`; ALL RIGHTS RESERVED
ERIC WHITACRE’S VIRTUAL CHOIR
SING GENTLY
ERIC WHITACRE
COMPOSER, CONDUCTOR, SPEAKER
Grammy-winning composer and conductor Eric Whitacre is one of the most popular musicians of his generation. His concert music has been performed throughout the world by millions of amateur and professional musicians alike, while his ground-breaking Virtual Choirs have united singers from over 145 different countries.
COPYRIGHT, JAN LOWE, MS 2021, ALL RIGHTS RESERVED
COPYRIGHT, JAN LOWE, MS 2021,;ALL RIGHTS RESERVED
A.I. and the Impact of
Artificial Intelligence on
Job Search Trends
Presented by John Wedl
President and Founder of
WEDL Placement Services Inc.
John Wedl-Introduction
Founder and President, 2003
WEDL Placement Services Inc.01
Robert Half Int., Techies.com, WEDL Placement Serv.
30 Years Recruiting / Voc. Rehab.02
03 Job Placement, RTW, Job TransitionWork Comp., Long Term Disability, Divorce Proceedings
The Impact of AI on Job Search
Job Search trends have been changing for 25 years!
Where Have the Jobs Gone01
How AI will impact job searching and Hiring
Artificial Intelligence02
03 A.I. Related Job Search ToolsA.I. tools that job seekers need to become familiar with to
fully engage in today's job search
Tech Trends in Employment
1980’s
.
2000’s 2010’s 2020’s1990’s Future
Tech Trends in Employment
1980’s
.
2000’s 2010’s 2020’s1990’s Future
Tech Trends in Employment
1980’s
.
2000’s 2010’s 2020’s1990’s Future
Tech Trends in Employment
1980’s
.
2000’s 2010’s 2020’s1990’s Future
Tech Trends in Employment
1980’s
.
2000’s 2010’s 2020’s1990’s Future
Job Search is Changing and Getting Confusing
Artificial Intelligence
Amazon defines AI as:
“The field of computer science dedicated to
solving cognitive problems commonly
associated with human intelligence, such
as learning, problem solving, and pattern recognition.”
https://www.forbes.com/sites/bernardmarr/2018/02/14/the-key-definitions-of-artificial-intelligence-ai-that-explain-its-importance/#e06c7084f5d8
How Long to Download a 2 Hour Movie
How A.I. Can help with Recruiting
• Search for candidates
manually
• Review based on own opinion
• Play phone tag for phone
screen
• Send out invites to complete
employment assessments
• Set up / schedule interviews
• 1-2 weeks
Recruiter:
Human Intelligence• Search virtually for candidates 24-7
• Review based on algorithms
• Automatically set up video interviews
• Auto send employment assessments
• Set up live video interviews
• Automated in-person interview
sched.
• 1-2 Days
Recruiter:
Artificial Intelligence
Vs.
http://press.careerbuilder.com/2017-05-18-More-Than-Half-of-HR-Managers-Say-Artificial-Intelligence-Will-Become-a-Regular-Part-of-HR-in-Next-5-Years
“Your career site isn’t mobile friendly.”
“Your application is too long.”
“Did you get my application?”
“When will you let me know about your decision?”
“How long will it take to get me the offer?”
AI will improve the overall candidate expertise
AI helps with a more transparent job search experience
AI helps eliminate hiring bias
AI helps to match internal employees to growth opportunities
https://towardsdatascience.com/the-future-of-work-is-now-ai-helps-job-hunters-find-land-keep-dream-jobs-b58a3a247c34
How will AI make a difference for job seekers?
Where A.I. Will Show Up in Job Search?
Bots Chat Bots Video
Interviewing
Text
Interviews
Assessments
Bots
What Are Bots?
“A bot (short for “robot”) is an automated program that
runs over the Internet. Some bots run automatically, while
others only execute commands when they receive specific input.
https://www.techadvisor.co.uk/feature/software/what-are-bots-3638979/
Applicant Tracking Systems
Bots are programmed to:
1) Understand job descriptions
and requirements
2) Screen and read resumes and
social media profiles
Bots then:
-Grade, Rank, and Screen resumes
-Send top resumes to recruiters.
How do ATS Bots Work?
Bots – KEY WORDS
https://www.theladders.com/career-advice/how-to-algorithm-optimize-your-resume-to-get-past-the-bots
DESCRIPTION: A customer liaison acts as a
focal point for customer problems, questions
or concerns. They coordinate with the proper
company personnel to provide timely and
accurate answers for the customers.
REQUIREMENTS: Handle complaints,
Communicate Telephonically at times, Ability
to work nights and weekends
Customer Liaison
QUALIFICATIONS:
Bots – KEY WORDS
https://www.theladders.com/career-advice/how-to-algorithm-optimize-your-resume-to-get-past-the-bots
SKILLS AND
EXPERIENCE:
PROFESSIONAL
EXPERIENCE:
Bots – KEY WORDS
https://www.theladders.com/career-advice/how-to-algorithm-optimize-your-resume-to-get-past-the-bots
Customer Liaison
Customer LiaisonDESCRIPTION: A customer liaison acts
as a focal point for customer problems,
questions or concerns. They coordinate
with the proper company personnel to
provide timely and accurate answers for
the customers.
REQUIREMENTS: Handle complaints,
Communicate Telephonically at times,
Ability to work nights and weekends,
• Bots – KEY WORDS
Past Employment
Skills and
Keywords
Job Title
Education
Employment
Bots
Customer Service- Customer Care - Client Services
Account Manager - Account Executive-Account Representative
Janitor - Maintenance - Custodian
Recruiter - Staffing Manager - Talent Acquisition
Receptionist - Administrative Assistant - Front Desk Clerk
Help Desk -Tech Support - Help Line
RESUME KEY WORDS
-Always Customize Resume for Keywords—Don’t Use “Easy Apply”
-Get the Resume Format Right (Word Docs, PDF-Follow Directions)
-Keep the Style Simple (Less is More. Few Lines, No Graphs,
Shading, Pictures)
-Don’t Leave it all up to the Bots! (Network! Referred Candidates get
Interviews 2x as often as “Cold Applicants”
How to beat the Bots?
https://www.msn.com/en-us/money/markets/75-of-resumes-are-never-read-by-a-human%E2%80%94heres-how-to-make-sure-your-resume-beats-the-bots/ar-BBUdneA
Where A.I. Will Show Up in Job Search?
Bots Chat Bots Video
Interviewing
Text
Interviews
Assessments
Chatbots
What Is a Recruitment Chatbot?
A chatbot is a type of bot that simulates and processes
human conversation allowing humans to interact with digital
devices as if they were communicating with a real person.
“Virtual Assistant”
Chat Bots
“John, I’d like to set you up with a
few skills assessments on Payroll,
10-key, and Accounts Payable.
Would that be ok with you?”
Engage With Chat Bots
Ways Chat Bots are helpful to job seekers
Cheesecake Factory: Using bi-lingual chatbot technology that guides candidates through the application process
https://www.allyo.com/2019/08/30/recruitment-chatbot/?utm_campaign=September%202019%20Newsletter&utm_source=hs_email&utm_medium=email&utm_content=76611868&_hsenc=p2ANqtz-
_UboqpLUJKXnJkbrG76K0m_sfedF4KxloaWvJOpJEX8yxo-F5Q9KaFaJV0uHqOCWu0ZbzJuNsgwW2yqMniIiMxur1_Ng&_hsmi=76611868
The #1 request from job seekers is “more communication.”
At McDonalds, Their Bots will follow up with applicants on their 18th
birthday with an application if they tried applying to a job with them prior
“Silver Medalists” is a term that is being used to describe all the candidate that finished second in the interview process.
Where A.I. Will Show Up in Job Search?
Bots Chat Bots Video
Interviewing
Text
Interviews
Assessments
Video Interviewing
What Is a Video Interview?
“A video interview is a job interview that
takes place remotely and uses video
technology as the communication medium.”
Video Interviewing
There are two main types of Video Interviews:
1) One-Way Video Interview
2) Live Video Interview
Video Interviewing
• Mobile usage by job seekers in the U.S. is already very common.
• 58 percent of Glassdoor users today are looking for jobs on their phones.
• Mid-career workers (35-44 years old) are the most likely to job search on their phones.
https://www.glassdoor.com/research/app/uploads/sites/2/2019/05/Mobile-Job-Search.pdf
Video Interviewing
2 AM TV Watcher
Too Dark
After Softball Practice
Too Casual
Video Interviewing
Not Sure How to do This
Too CloseJust not Thinking
Too Messy
Video Interviewing
Best First
Impression!
Video Interviewing
Best First
Impression!
Video Interviewing
Best First
Impression!
This will free up time for recruiters, and will help eliminate unconscious
bias, since the technology won’t have the same hardwired
preconceptions as humans.
Emotion Facial
Expressions
Natural Language
Processing
-Time limits on answers sometimes are only 30-60 seconds- Be Concise
-First Impressions! Dress as you would for an interview
-Make sure lighting is front facing and bright
-Make sure your technology is working properly
-Don’t have a messy background
-Ensure you will have a quiet and uninterrupted video session
-Remember—This is a real interview!
How to Prepare for Video Interviews?
https://www.msn.com/en-us/money/markets/75-of-resumes-are-never-read-by-a-human%E2%80%94heres-how-to-make-sure-your-resume-beats-the-bots/ar-BBUdneA
Where A.I. Will Show Up in Job Search?
Bots Chat Bots Video
Interviewing
Text
Interviews
Assessments
Text Interviewing
What Is a Text Interview?
A text interview is a job interview that takes
place via text or SMS. Many times text
interviews will be with a live human, but in
early stages of application may be a bot.
Text Interviewing
-Use proper grammar.
-No abbreviations.
-No Emojis
-Take your time with your answers—because you can!
How to Prepare for Text Interviews?
Where A.I. Will Show Up in Job Search?
Bots Chat Bots Video
Interviewing
Text
Interviews
Assessments
Assessments
What Is an Assessment?
Pre-employment assessment use data-driven insights to
predict employee success. The customizable assessment
measures personality traits, behavioral and problem-solving skills, and employment related skills.
Assessments
Using your video camera or smart phone,
Speak directly to the customer and help her through
this difficult situation.
https://www.hravatar.com/ta/index.xhtml
Assessments
Virtual Job Tryout
https://modernhire.com/assessment
/
• Bots – KEY WORDS
Past Employment
Skills and
Keywords
Job Title
Education
Employment
Artificial Intelligence
"Artificial intelligence is being applied to a variety of functions within talent
acquisition, but there is some distrust of it in the market because the
technology is often used in a “black box” in which users can't see how
decisions are being made,"
https://www.hcmtechnologyreport.com/montage-shaker-rebrand-as-modern-hire-launch-product/
Candidates will need to
get more comfortable with
interacting with machines
in their job search.
How can Job Seekers Best Prepare for AI?
Get Comfortable with AI!
AI can help in a lot of ways,
but only if you know how
to maximize it’s potential.
How can Job Seekers Best Prepare for AI?
Key Words
If the job description says
“Accounts Payables” —Your
resume can’t just say “A.P.”
How can Job Seekers Best Prepare for AI?
Increase Your Exposure
Bots are searching all over the
internet. Help them find you by
being in resume databases and
building social media profiles.
How can Job Seekers Best Prepare for AI?
Allow Access
Don’t keep your social
media and resumes
private.
How can Job Seekers Best Prepare for AI?
Prepare for Video
Interviewing and Chat Bots
Engage with Bots on your employmentsites and don’t underestimate the power of a good video interview!
How can Job Seekers Best Prepare for AI?
Take your time with
Assessments
This process can be time consuming, but well worth your effort because of drop out rates and to prove yourself as the best candidate for the job.
LEAD and INSPIRE!
For the first time in modern history, our workforce consists of four separate generations working side by side
Gen-X1966-1980
Gen-Z1997-2012
Baby Boomers1945-1965
Millennials1981-1996
Generational
Differences
Four generation workforce provides challenges
Boomers Gen X Millennials Gen Z
Snap
Chat MeText Me
MeCall Me
Coaching Vs. Transactional File Management
