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1 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
The Digital Business Traveller
Philip Michie Sales Director EMEA, Corporate Solutions
Would choose to manage
their journeys through
self-service technology. 78% 77% 73% 60% 56%
Do organisations currently recommend or offer
travel-related mobile apps?
20% 13% 12% 18% 13% Organisation has specific
apps they require
for business travel
38% 21% 36% 36% 19% Organisation allows use
of own preferred apps
for business travel
46% 54% 50% 49% 59%
No, organisation does
not recommend
any travel apps
4% 18% 6% 4% 11%
Not sure
Not sure
How corporate travellers typically pay for business-
related expenses while on a business trip.
59% 54% 64% 51% 62% Personal
credit card
53% 44% 40% 53% 44% Corporate
credit card
20% 40% 38% 45% 16% Cash
11% 3% 8% 9% 2% E-wallet
(mobile payments)
10% 9% 13% 20% 5% Virtual payments
Would use mobile payment and/or e-wallet
technology if given the opportunity.
62% 17%
59% 23%
75% 15%
73% 17%
43% 17%
Likely /
very likely
Somewhat
likely
21%
17%
10%
10%
40%
Not likely
at all
Would let their company track
their location for duty of care.
61% 39%
✔ ✘
65% 35%
87% 13%
71% 29%
48% 52%
Always on, often working
remotely
Increasingly communicate via
non-traditional channels
Require mobile capabilities
in all products
Prefer self-service
Today’s business traveller is different.
8 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
Managed Travel is Facing its Most Challenging Era
Mobile is required.
Mobile technology has drastically shifted corporate travel expectations
Self-service technology is essential.
Simple, consumer-grade user experiences are a must.
Instant access to relevant info & services are expected.
1
2
3
4
9 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
Managed Travel is Facing its Most Challenging Era
Hotel
55%
20% 44%
35%
79%
27%
56%
47%
Shopping
Booking
Millennial
Air
Mobile Shopping and Booking
Reach out to airline or hotel (54%)
Reach out to airline or hotel (36%)
Reach out to travel agency / TMC (25%)
Reach out to travel agency / TMC (30%)
EU
NAM
In-Transit Itinerary Changes
Make changes myself through mobile app (41%)
Make changes myself through mobile app (27%)
Sources • Traveler Technology Survey, PhocusWright, 2014 • The Digital Business Traveler, GBTA, June 2016
10 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
Managed Travel is Facing its Most Challenging Era
More stakeholders are involved in decision making.
Technology has shifted the way businesses manage corporate travel
Programme objectives / strategies are constantly
evolving.
Global orgs see new risks and new opportunities.
1
2
3
Increased supplier complexity through new products/distribution. 4
11 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
Managed Travel is Facing its Most Challenging Era
Increase Cost Savings (59%)
Increase Policy Compliance (47%)
Top Strategic Objectives
Risk Management and Duty of Care (39%)
Enhance Data Capabilities (31%)
Improve Traveller Satisfaction (31%)
Top Technological Priorities
Mobile Functionality (77%)
Expense Management Functionality (73%)
Rebooking Solutions (61%)
Source: Travel Manager Survey, PhocusWright, 2015
12 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
TRAVELLER EXPERIENCE PLATFORM
A better way has arrived.
13 confidential | ©2016 Sabre GLBL Inc. All rights reserved.
Expense Payment
A Single Place for All Your Trip Needs
Flexible to Fit Customers have the freedom to choose what products
best fit their business needs
Built to Last Developed so that future market-needs can quickly be
added to the platform
Invested in our Commitment Deeply invested in a modern travel experience; dedicated
to travel-tech innovation
Traveller Experience Platform
Expense
Provider of
Choice
Traveller
Experience
Platform
Booking Duty of Care
Itinerary
& Messaging
14 confidential | ©2016 Sabre GLBL Inc. All rights reserved.