The Datascension Advantage 2012

The Datascension The Datascension AdvantageAdvantage

IntegrityAn industry leader that provides transparency and accuracy

ProfessionalismUnparalleled work ethic that enhances our clients’ business

ExecutionPractical cost effective near shore outsourcing solutions that

exceed in quality and production.

Our Commitments Our Commitments

Why Costa Rica? …..Proven Track RecordWhy Costa Rica? …..Proven Track Record







Why Costa Rica? …..Qualified Work ForceWhy Costa Rica? …..Qualified Work Force








Why Costa Rica? …..Strategic LocationWhy Costa Rica? …..Strategic Location

Why Costa Rica? …..Strategic LocationWhy Costa Rica? …..Strategic Location

Why Costa Rica? …..Outstanding Business Climate


Source: World Bank: The Worldwide Governance Indicators 2010Source: World Bank: The Worldwide Governance Indicators 2010







Why Costa Rica? …..Quality InfrastructureWhy Costa Rica? …..Quality Infrastructure



Why Costa Rica? …..Quality of LifeWhy Costa Rica? …..Quality of Life

Why Costa Rica? …..Quality of LifeWhy Costa Rica? …..Quality of Life

We guarantee your projects will be handled 100% in Costa Rica. We rank at #35 in the Top employment companies in CR. Our agent’s average tenure with the company is 3-5 years, and our management team member’s average tenure is 5-10 years.Client-centric organization – we build small “cells” dedicated to specific client projects.You have direct access to monitor your projects at your convenience. Full availability of your projects progress and reporting 24/7. Added-value to your projects through our years of experience and know-how. We offer services in multiple languages including Portuguese, French, Spanish, and English.Our employee benefit programs are second to none.

Market Research Data Collection

Contact Center Solutions

Plug & Play Services

Data Services

Why Datascension?Why Datascension?

Our Service OfferingsOur Service Offerings

Datascension is an energy efficient, premier employment provider in Costa Rica. We boast an approximate 60% savings in energy consumption which in turn helps us to maintain a highly competitive compensation scale, flexible work schedules, and a unique benefits package for employees, we maintain a happy and healthy work environment which supports great reductions in attrition while improving performance.

Some of these benefits are:

On-site doctor

Break room fully equipped with microwaves, vending machines, TVs and

refrigerators

Discount programs at a wide variety of restaurants and stores within the San

Pedro Mall and surrounding community

Special pay deduction programs: Available at many restaurants and stores

Our Contribution to Costa RicaOur Contribution to Costa Rica

Operations’ Organization Structure

Operations Director

Quality Control Manager

Ops Manager Ops Manager Ops Manager

Supervisors

Quality Controllers

Project Assistants

Supervisors

Quality Controllers

Project Assistants

Supervisors

Quality Controllers

Project Assistants

Our management structure is “Client Centric” – small cells focus on client projects resulting in consistent increases in efficiency and quality.

HR HR

Your Project!

HR



Telephone Data Collection Web Data Collection

Business to Business

Business to Consumer

Mixed Mode Interviewing

Recruiting

Multi-lingual Capabilities

Service in all of the Americas, the Caribbean, UK and Spain

Programming

Hosting

Panel Relationships with Multiple Vendors

Project Management

Provided in all of the Americas, the Caribbean, UK and Spain

Market Research Data CollectionMarket Research Data CollectionMarket Research Data CollectionMarket Research Data CollectionAreas of Expertise:

General Advertising Research Attitude & Usage Research Brand Research: Brand Image Tracking Brand Research: Brand Loyalty / Satisfaction Business-to-Business: Business / Professional

Research Concept / Positioning: Concept Testing Consumer Research: General Consumer Research: Lifestyle & Value Trends Customer Satisfaction: Customer Satisfaction Studies Idea Generation International: Marketing Research Marketing Research: Qualitative Research Marketing Research: Quantitative Research Media Research: General New Product Research: General Public Opinion / Political: Political Polling Public Opinion / Political: Public Opinion Strategic Research: General Technology Evaluations Test Market Research Tracking Research Website Usability

Research Techniques & Services Ethnography / Observational Research Qualitative Services: General Qualitative Services - Moderating: General Qualitative Services - Moderating: Executives /

Professionals Qualitative Services - Moderating: Medical / Health Care Qualitative Services - Related: Video Conferencing Sensory Research Industries & Market Specialties Automotive / customer service / scheduling Business-to-Business/Industrial/managerial Entertainment: Entertainment Industry Health Care / Medical: General - Healthcare Health Care / Medical: General - Medical Online Research Tools and Services Online Surveys: Surveys Online Survey-Related Services: Survey Hosting Online Survey-Related Services: Survey Programming

SUPPORT:Customer Service Support

Order TakingE-mail Response/Crisis Aversion Technical Support

Sales SupportUp-Selling Cross-Selling Order Taking

DATA SERVICES:Data Processing

Script programming

(CATI & Web)

Tabulations

Transcriptions

Translations

Coding

Contact Center ServicesContact Center ServicesPLUG & PLAY: Infrastructure Design and Implementation:

Business Model Analysis Personalized Business Solution Strategic Implementation

Workforce & Back Office Support: Recruiting & Training Accounting & Tax Payroll Human Resources IT

Technical Capabilities: Managed LAN Managed DIA

(Direct Internet Access) Managed IPL

(International Private Line) Managed VoIP PBX

Some of the Industries We’ve Served:Some of the Industries We’ve Served:Some of the Industries We’ve Served:Some of the Industries We’ve Served: Consumer Goods & Retailing > Apparel,

Cosmetics & Personal Care, House & Home, Pet Services & Supplies

Travel & Leisure > Entertainment, Travel Services Food & Beverage

Beverages > Alcoholic Beverages, Coffee & Tea, Soft Drinks

Food > Confectionery, Dairy Products, Food Processing

Heavy Industry Energy & Resources > Energy, Mining, Utilities

Manufacturing & Construction > Construction, Machines & Parts, Manufacturing

Materials & Chemicals > Metals, Paper & Forest Products, Plastics

Transportation & Shipping > Automotive, Aviation & Aerospace, Logistics & Shipping

Service Industries Business Services & Administration > Accounting & Finance, Corporate Services, Human Resources

Financial Services > Banking & Financial Services, Insurance, Real Estate

Public Sector Associations/Non-Profits, Education, Government

Life Sciences Healthcare > Facilities, Insurance & Managed Care, Regulation & Policy

Medical Devices > Cardiovascular Devices, Equipment & Supplies, Wound Care

Pharmaceuticals > Diseases & Conditions, Prescription Drugs, Therapeutic Area

Technology & Media Computer Hardware & Networking > Computer Equipment, Electronics, Networks

E-Commerce & IT Outsourcing > E-Commerce, IT Administration, IT Services

Media > Broadcasting & Cable, Publishing Software & Enterprise Computing >

CRM & Customer Service, Internet Applications, Software & Services

Telecommunications & Wireless > Telecommunications, Wireless

Marketing & Market Research Advertising & Marketing > Branding, Email Marketing, Strategic Planning

Demographics > Age, Lifestyle & Economics, Multicultural

Advantage

Datascension is committed to utilizing the latest technologies available to provide our clients the best service possible.

Stations

We have approximately 400 thin clients that we use as our agent station where we are able to do several types of connectivity on our own modified version of Linux Thin station.

Connectivity

Based on Cisco routers. We have redundant fiber links with different providers. Our international private line terminates at Miami NAP of Americas.

Network Infrastructure

Based on redundant Linux servers, we provide all the network infrastructure services.

Production Systems

We have dual production servers where we run Quancept on Linux operating system.

Telephony

We use a mixed environment where we run SPSS dialers and also Voice over IP services.

Datacenter

All our cabinets are fed by redundant UPS outlets to ensure the most time up possible.

Information TechnologyInformation Technology

Get to Know DatascensionGet to Know Datascension Reception Reception

HR Office,Training & Conference Rooms

Main Floor

Thank you!Thank you!

We hope to win your business! Please contact us below at your convenience!

Michael Antoine

Sales Director

USA (888)903-7373 ext.2541

Costa Rica (506) 2246-3747 ext.2541

Email & AIM: [email protected]

Skype : michael.antoine39

Documents

The Datascension Advantage 2012