March 2019 Volume 3

Issue 2

The Croft Chronicle

Disclaimer: The views and opinions expressed in this newsletter do not necessarily reflect the official policy,

position or opinion of Richcroft, Inc.

Dear Fellow Richcroft Employees:

As we begin the march towards Spring weather here at Richcroft, our attention is focused on identifying and bringing new people into our residential program. We have gone through a difficult period recently as a number of people in our program have passed away. We are saddened by the loss of Gregory Myers, Holly Englar, and John Sykes in Harford County, and Josephine DeButts in Baltimore County.

Our administrative teams in Baltimore and Harford Counties are working hard on finding the right people to move into the vacancies we currently have. This can be a complicated process that requires extensive planning involving service coordina-tors, day programs, transportation services, families, and adjustments on the part of our staff and the people we currently serve. We are in the process of relocating people we currently serve in Harford and Baltimore County, while at the same time working to fill vacancies. As you can imagine, this can be exhausting and, at times, stressful.

My message today is for you, as direct support professionals, to work as coopera-tively as possible with everyone in order to make these transitions as comfortable as possible for the person entering our program.

It is not easy for a person with a disability to move into a new home. I am confident that you will make every effort to make these pending moves successful. I hope you enjoy this edition of The Croft Chronicle.

Sincerely,

David D. Coughlin

Executive Director

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Roger enjoyed a beautiful Valentine’s weekend cruise on the Spirit of Baltimore at the Inner

Harbor on Saturday, February 16th. He and his “Valentine” Natasha enjoyed a wonderful

lunch, music and beautiful view of the water and ships in the Harbor.

Dominic Blakely and Matthew Powderly will be moving into their new home at Beverly Avenue this month. These guys have chosen to live together and are looking forward to a

great new start! Welcome home guys!

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Benita and her Darleigh Road family

celebrated her birthday (12/21/2018) at Kobe’s Steakhouse

on 12/27 this year. Benita was so happy to be surrounded by her housemates and loving support staff, who all made sure they cleared their schedules to help

celebrate her special day. Benita was all smiles with all the cash she received!

Happy 56th birthday, Benita!

BIRTHDAY FUN!!

Open Enrollment will be Wednesday May 22, 2019. Mark your calendars now. You won’t want to miss it.

We will have meetings on Wednesday, May 22 at the following times:

1st Session: Wednesday, May 22, 2019 - 9:30am –11:30am

2nd Session: Wednesday, May 22, 2019 - 2:00pm –4:00pm

3rd Session: Wednesday, May 22, 2019 - 5:30pm –7:30pm

Plan to attend one of these sessions and please do not be late. If you are late you will miss valuable information and disrupt presenters.

Life Insurance, Long Term Disability, Short Term Disability. Did you know that you could purchase additional life insurance?

Did you know that we offer a Long Term Disability and a Short Term Disability plan? We expect to have a One America representative this year to explain.

Our 401K is a pre-tax benefit with a company matching component. This is your chance to get started if you have not done so already. If you are currently enrolled, you can meet with a Mutual of America representative to make sure that you are getting the maximum return for your investment.

We also offer AFLAC coverage and our representative, Terri DiGennaro, will be in attendance at these meetings to answer your questions and assist with enrollment.

We have a “hard deadline” this year of Friday June 14, 2019. Changes may not be made and will not be accepted after this deadline, and the choices you made by default or intention will be yours until the end of June 2020. If you have any questions or concerns, please reach out to David or Char in HR.

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Eddie and his support staff, Jerome, enjoyed the Valentine’s Soul Jam at The Lyric in down-town Baltimore on Friday, February 15th. The Delphonics, The Manhattan’s , Harold Melvin’s

Blue Notes and Bloodstone all performed. Eddie and Jerome were sharp as a tack and en-joyed the show incredibly! Eddie is a huge fan of Motown music and knows where all the

performers were born and raised and when they began performing.

David enjoyed a chilly birthday weekend in Oxon Hill, MD for his birthday. David’s birthday was January 16th. He celebrated at home with his housemates with cake and ice cream, then hit

the road on Friday, January 18th for a fun-filled weekend at MD Live, Dave & Busters and MGM to celebrate. David got to spend time in the hotel swimming pool and eat at lots of great

restaurants as well. His support staff, Toniek Williams, supported him during his trip as she has on many vacations.

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Hardships often prepare ordinary people for an extraordinary destiny. – C.S. Lewis

Believe in yourself. You are braver than you think, more talented than you know, and capable of more than you imagine. ― Roy T. Bennett

There is only one thing that makes a dream impossible to achieve: the fear of failure. ― Paulo Coelho

Your true success in life begins only when you make the commitment to become excellent at what you do. — Brian Tracy

If you believe it will work out, you’ll see opportunities. If you believe it won’t, you will see obstacles. – Wayne Dyer

Success means doing the best we can with what we have. Success is the doing, not the getting; in the trying, not the triumph. Success is a personal standard, reaching for the highest that is in us, becoming all that we can be. – Zig Ziglar

If you set goals and go after them with all the determination you can muster, your gifts will take you places that will amaze you. – Les Brown

Hard times don’t create heroes. It is during the hard times when the ‘hero’ within us is revealed. – Bob Riley

Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the impossible. – Francis of Assisi

I am not a product of my circumstances. I am a product of my decisions. — Stephen Covey

Starfish Awards 2018/19

December January February

Natasha Nutt

BA CO

Nadine Robinson

BA CO

Sophia Nyangaria

BA CO

Holly Cook

CA CO

Ashley Golden

CA CO

Tina Ngodoo

CA CO

Ola Oshodi

HA CO

Brittney Payne

HA CO

Oseh Enosin

HA CO

Robert Walker

HO CO

Marshana Jones

HO CO

Ines Scott

HO CO

Kevin Moran

SUPPPORTS

Leah Werring

SUPPORTS

Theressa Johnson

SUPPORTS

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On February 10th, Betty Sue,

Pat, Kenny, Terri and staff took

a short ride to Baltimore to see

Disney on Ice.

They had a fantastic time and

all were so excited to see Mickey

and Minnie Mouse.

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Rose Zawacki decided her IP

goal was to hold a Pet Supply

Drive. She planned her Pet

Drive with assistance from staff.

Rose held her pet drive at the

local library, and many of her

friends came out to support her.

She collected a lot of items to go

to the Carroll County Humane

Society. She was asked why she

choose to do this; Rose replied

that she likes to help animals

and her favorite animal is a dog.

Way to go, Rose!!!

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Celebrating 12 years: Denisa Krauss Crystal Kikas

Ike Nmesirionye

Celebrating 11 years: Nighisti Berhe

Celebrating 9 years:

Missy Lankford Brandon Merryman

Celebrating 8 years:

Glory Nmesirionye

Celebrating 7 years: Mary Page

Brian Harry Kevin Swartzbaugh Chantell Anderson

Carrie Garvey Skyler Keller

Celebrating 6 years:

Ashley Knickman Mebrak Mihretu Cheryl Walker

Celebrating 3 years:

Stephanie Johansen

Celebrating 2 years: Frank Haizel

Herbert Brooks Addobea Larbi

Eric Olden Cheyenne Marlin

Brigitte Mamba espe Tuekam Sharon Bonner

Celebrating 1 Year

Cinnamon Dorsey

The Carroll County management team would like

to thank all the staff for their dedication and

continued support of the individuals in Carroll

County.

Nadine, Carol, Terri and Annette celebrated their birthdays over the

past couple months!

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“NIGHT TO SHINE” PROM (Submitted by Kathy Briggs)

Mt. Zion Church in Belair hosted The Tim Tebow Night to Shine Foundation prom theme event

on February 9th. Blaine McGlothlin, an individ-ual in our Personal Supports Program, attended

with his personal supports staff Kevin Moran. Kevin said that Blaine is quite the dancer and the ladies went wild over his

moves. Check out the highlights from Blaine’s evening at the prom. He had a blast!

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Welcome New Hires!! To our new hires and our veterans - we value your service. We, as a company, are only as

good as you choose to make us.

“Employee engagement is the emotional commitment the employee has to the organization and its goals.”

–Kevin Kruse

“Engaged employees are in the game for the sake of the game; they believe in the cause of the organization.”

– Paul Marciano

“Throw yourself into some work you believe in with all your heart…and you will find happiness that you

had thought could never be yours.” – Dale Carnegie

May you find much happiness and great personal rewards here at Richcroft!

DECEMBER JANUARY FEBRUARY

Stevi Barnes Ayodeji Adu Olakekan Adebayo

Michelle Council Justin Bolling Sulaiman Adewuyi

Leila Delanoche Shaqunia Brown Joyceline Alemgang

Yetunde Orimoloye Tairra Carroll Terrell Boyd

Audrey Pillar Bakita Emmanuel Crystal Dickerson

Bethany Young Lucky Freeman Boulowah “BJ” Johnson

Jennifer Joyner Jenneh Luogon

Shanae Shaver Ada Nwankwo

Kenneth Wandira Ebony Parris

Talent Referral Bonus Program We are always looking for great people to join our staff! If you have any friends or family you’d like to refer, you may be able to take advantage of this awesome program. As the referring employee, the responsibility is yours to submit a completed form within three (3) months of the bonus due in order to receive your bonus. Any application made beyond three months of the bonus due will not be honored. Both the referring employee and the employee referred must be active and in good standing in order to be eligi-ble to receive this bonus. When the requirements are met and the form is submitted to the Department of Human Resources, you will re-ceive: Part 1: $50 on the new employee’s first day of work in a Richcroft unit Part 2: $150 upon completion of 3 months on the job Part 3: $200 upon completion of 6 months on the job (Referral forms are available on the “house” shared drive and at the front desk. See form for complete details.)

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Prom Night (Submitted by Joan Appel )

Samantha Patti and Donna Taylor attend-

ed a prom on Friday, February 8th.

The event was held at the Mt Zion Church in Bel Air, Maryland, and was called

“Night to Shine” (sponsored by The Tim Tebow Foundation) for 350 special guests.

Samantha and Donna enjoyed dinner and

dancing from 6 p.m. to 9 p.m. Here is some more information on this fabulous

event:

(from https://www.timtebowfoundation.org/night-to-shine-2019) — “Through the blessing of our Awesome God and the

help, commitment and passion of hundreds of churches…Night to Shine has

become a worldwide movement celebrating God’s love for people with

special needs and the value of life.

“The Tim Tebow Foundation has a great passion for people with special needs and

in 2014 we launched “Night to Shine.” The vision was simple… work with

churches around the country to provide an unforgettable prom night experience, centered on God’s love for people with

special needs, ages 14 and older.

“In 2015, the first Night to Shine was held in 44 churches representing 26 states and

3 countries. 15,000 volunteers came together to honor the 7,000 guests… and we knew that was a God-sized blessing!

This past year, God did immeasurably

more than we could have asked or imagined, as 537 churches, from 33

different denominations in 49 states and 16 countries came together with 150,000 volunteers to serve and celebrate 90,000

honored guests with special needs!”

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Many individuals from Baltimore County enjoyed the Night to Shine prom sponsored by the Tim Tebow Foundation on Friday, February 8th at Mt. Zion UMC in Bel Air, MD. Lorenzo Ayers, Yvette Gierczak, Cheri Balko, Greg Smith , Roger Burley, Regina Marshall, Martha Nelson, Tina Malinow-ski, Cynthia Simms, Mary Walsh, Mark Mojzisek and Vernon Sessa had a blast being treated like Kings and Queens for the evening. They enjoyed good food, music and fellowshipping with their

peers as they danced the night away!

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Wellness 101 (by Char in HR)

EAT healthy and stay ACTIVE! Limit your portion sizes and foods that are high in fat, salt, & sugar. Practice be-

ing active for at least 3 hours per week.

Get exams and screenings! Communicate and initiate conversations with your healthcare providers. It’s all

about YOU!

Manage stress! Give yourself a break if you feel stressed out, overwhelmed or out of control. Ways to manage

stress include: getting plenty of rest, seeking professional support and connecting socially.

Be smoke free! Avoid smoking and secondhand smoke.

Wash your hands often with soap and use clean running water for at least 20 seconds. Make sure you wash your

hands after using the restroom, before eating or handling food, whenever you arrive home after being in public

places and even more if someone you live or work with is sick.

New Year, New You…-RIGHT? (by Char in HR)

The New Year presents an opportunity to take a fresh look at issues you’ve been wrestling with and a chance to tackle

them again. Are you still on the path of tackling these issues and achieving your goals?

Here are a few suggestions:

Get a checkup-A yearly physical exam from your doctor is the cornerstone of good health. Even if you’re feeling

fine, silent problems like high cholesterol and high blood pressure could reduce the length and quality of your

life.

Exercise-This is the number one resolution in the New Year, for most. It all comes down to diet and exercise. Try

small, simple changes, like portion control and walking.

Money Matters-Take a look at your financial health. Check on the amount of life and property insurance you have

to protect yourself and your family. Check on your investments to ensure they align with your short/long term

financial goals. Take a look at your credit report/score to reduce high interest debt.

Estate Planning-Get your legal affairs in order and make out a will.

Help Others- There is no shortage on things you can do to help make the world a better place, perhaps by volun-

teering in your community or at your child’s school.

JUST LOVE Slow down, strategize and ENJOY LIFE!

How are those New Year’s Resolutions coming along? Resolutions, turn over a new leaf, get a new lease on life...

whatever you want to call it. Ask yourself, am I …..

arriving to work 5 minutes before the beginning of my shift, or making someone wait?

making someone smile, or making them miserable?

doing my tasks and then sitting down, or waiting until the end of my shift and forgetting something?

interacting with my clients, or sitting in another room?

checking that they are groomed properly, or do they look like a "homeless person?

part of the problem , or part of the solution?

doing my best (even if it is sweeping the floor) , or am I going through the motions?

treating others as I would like to be treated?

leaving things undone, or am I leaving things as if no one was even there?

doing my best to make my house and clients the best that they can be?

fair with my co-workers, or am I making their shift more difficult?

working for others when they need a day off, as I would want them to work for me?

WORKING FOR MY PAY CHECK, OR DO I WORK FOR THE COMPANY?

Ask yourself, am I giving it my best? Or, “What would Jesus do?” Whatever you choose. How are those resolutions coming along? If

the old ones aren't working , try the ones listed above. (submitted by Debra Tily )

15

From Charissa, Dawn and Lisa:

April is right around the corner, so that means it is almost time to complete your Bloodborne Pathogen, HIPAA and Distracted Driver

Trainings for 2019. Just like last year, all three training books will be distributed to the houses to be completed by each staff member. All book-lets must be completed between April 1st and April 30th. The “ in April

Only” completion dates are an important part of the licensing application. So, please do not complete them earlier than April. All trainings must be

completed and turned into the office by April 30, 2019.

Our Supports staff and Floaters will also be required to complete these trainings. Your supervisors will make sure you receive the booklets. There will be a page at the back of each booklet with questions to answer. Please answer the questions and sign and date the page. Also, please print your

name at the top of each page that you complete. Sometimes it is difficult to read the signatures. A collection envelope will be available in each house

for you to place the completed forms in.

Reminders will be sent to you through Carematic for these trainings. If you are unable to open your Carematic messages, please call Lisa or

Charissa at the Richcroft office and let them know. It is very important to be able to access Carematic to read messages, complete incident reports, and complete daily diary logs. The best way to reach any of the training

department staff ( Lisa Ackerman, Charissa Pratta or Dawn Tridone) is via Carematic or by email:

Lisa- lisaa@richcroft.com

Charissa- charissap@richcroft.com Dawn- dawnt@richcroft.com

TRAINING CORNER

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FAQ about MANDT As many of you know we have been having Mandt Training Classes at Richcroft since last July. There are an average of 6 classes per

month. To date there have been over 200 Richcroft employees trained in Mandt. Our goal is to have all of the staff who work in the

houses trained by July 1, 2019. This summer we will start training the staff in Supports. Our first Mandt Refresher classes will also start

this summer. People have many questions about Mandt. Hopefully some of your questions will be answered in one or more of these

answers to the most “Frequently Asked Questions.”

Is Mandt The Same As BPS?

No, it is not exactly the same as BPS. BPS was taught and used in Maryland only. BPS stands for Behavior Principles and Strategies.

Both programs address how to manage behaviors of individuals. However, they are very different approaches. The Mandt system also

addresses behavior management, however, Mandt emphasizes the support of the whole person not just managing their behaviors.

What Does Mandt Stand For?

Mandt is named after the person who developed this relationship – based approach to dealing with behaviors. It is new to Maryland

but it is not a new program. David Mandt created it in 1975. It is taught and used in many states in the US and many countries through-

out the world.

When Do I Need To Take Mandt?

We are notifying people to sign up for Mandt based on their BPS Refresher expiration date. You will receive a message from me ( Dawn

Tridone) a month before your expiration date. We are no longer teaching BPS or BPS Refresher classes at Richcroft. Though some

agencies still teach BPS, the last date Richcroft will accept BPS Training Certificates is July 1, 2019.

How Long Is Mandt Training?

Mandt is a 2 day class from 9 am to 5 pm. Classes are held throughout each month, Mondays - Fridays. There are no weekend training

days for Mandt. Classes are held in the Richcroft Training Room. You can choose two days in a row for training or spread them out and

take your Day One at the beginning of the month and your Day Two at the end of the month. Mandt does require that both days be tak-

en in the same month.

What Is Taught In Mandt?

Relationships are the foundation of MANDT. Day One covers chapters 1-3 of the Mandt Resource Guide. Everyone is given their own

book to keep on Day One. This book is used on Day Two and we are asking you to keep it in a safe place for your Refresher Class one

year after you take Days One and Two. Chapters 1-3 focus on the principles of the Mandt and focuses on the importance of relation-

ships, communication and conflict resolution in three areas:

Employer and employee relationships

Caregiver and client relationships

Relationships between our employees as caregivers in our homes.

Day Two covers Chapters 7-9. You learn the physical maneuvers for the Mandt program. They are very different from the BPS maneu-

vers.

Are There Tests Given In The Mandt Classes?

Yes, there is a test at the end of Day One and there are three smaller tests throughout Day Two. Everyone in the class completes a study

guide for each test and we go over all of the correct answers together.

Are There Mandt Refresher Classes?

Yes, your Mandt certification will need to be renewed after one year. The refresher classes will be one day trainings. You will need to

save your book and bring it back to the refresher class a year later. Chapters 4-6, which deal with trauma informed care will be part of

the refresher classes.

Hopefully these FAQ’s answered some of the things you have been wondering about for Mandt Training. Charissa and I attended 4 day

training sessions to teach Mandt. The Mandt system teaches a positive approach to forming relationships with both our individuals and

our co-workers. It is the hope that through the strengthening of these relationships we can provide the best care possible.

While the classes are long and filled with a lot of information, Mandt is a valuable resource. The only downside to Mandt is that they

sometimes assume higher staffing ratios than most agencies have in their houses. However, the approaches that are taught are healthy

and focus on positive relationship building. Hopefully everyone can take away something from the classes that they can use at work and

in their personal lives.

If you have any questions about Mandt, please feel free to send Lisa, Charissa or Dawn a Carematic message. We look forward to seeing you in class!

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Josephine Dame de Butts

Our beautiful Josephine departed this life on Saturday, February 16, 2019 at her home on Breezewick Circle. All of her support staff, administrators, friends and family loved her dearly and regularly visited with Jody at her home. She was on hospice for a few

weeks after being diagnosed with leukemia. Her life was so full, and she was content in her beautiful room, surrounded by her crystal figurines, pictures of her travels around the world and British Royalty figurines. Jody was the Queen of her castle, and everyone around her did exactly as she said! She was so loving, in spite of her sometimes harsh critiques of others. Once she said she loved you, it was the best feeling in the world!

The team at Breezewick Circle, formerly Southerly Road, have done an awesome job of

supporting Jody over the past 6 years. Rest in Peace, Jody!

Gregory Myers

July 4, 1960

-

November 20, 2018

Holly Englar

November 5, 1980

–

February 8, 2019

John Sykes

August 24, 1964

-

February 13, 2019

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From Kimberly McGuire (Baltimore County):

Welcome to Tracy Chavis as a program manager in Baltimore County!

Thanks to the Summit Avenue team, headed by Natasha Nutt, for doing a great

job of advocacy and care to the guys at Summit, especially RB at home on hos-

pice.

Congratulations to Phil Epps for stepping into the RS role at Jacobo and doing a

great job. Also, for taking LA on a great trip to Great Wolf Lodge.

Thanks to Jerome Teagle for supporting the guys at Longdale. They are happy,

and it shows!

Thanks to Kassim Alabaowo for handling a mountain of medical services for

the guys at Beverly/Windsor Road without complaint.

Thank you to the Beverly Road team for moving to Windsor Road without a

hitch. It was all hands on deck and we really appreciate it!

Thanks to Lazarus Eluagu for filling in everywhere!

Thanks to Sophia Nyangaria for filling in and handling so much of the duties at Tyburn Court.

Thanks to the Breezewick team, headed by Jasmine Braxton, for the continuous love and support to the

ladies at Breezewick Circle. It has been a trying year with a lot of changes, and the Breezewick ladies

have truly worked as a team. We couldn’t thank you enough for the work you have done!

Thanks to Silas, Dionne and Tracy for all the moving, cleaning, packing, unpacking, decorating and

organization throughout all the moves in Baltimore County over the past several months.

Special thanks to Silas Njau for all his technical support with computers, printers, Comcast issues,

telephones, etc. We would not be connected without you!

Thanks to Sabrina Scales, Ronnetta Carter, Natasha Nutt and Phil Epps for ensuring the individuals were

beautifully dressed for their prom night at “A Night to Shine” at Mt Zion United Methodist Church.

Thanks to the Highpoint team for helping with extra hours and support to CS with his recent surgery. He is

on the way to full recovery and you are the reason he has been so comfortable and able to heal!

Thanks to the Eastridge team that have welcomed JK to Eastridge after dealing with the loss of Tim Genco,

who is still greatly missed.

Thanks to the Plumbridge team for always doing such wonderful activities with the ladies and getting them

out into their communities.

Kudos to Mthunzi Banda for being recognized by the families for her loving, respectful and supportive care

and oversight at Sherington Road.

Thanks to the Scotts Haven and Perryfalls staff for working so well in coordinating TA’s mobility transpor-

tation. We appreciate your flexibility.

Thanks to the team at Darleigh Road for continuing to be a great team, with a new RS in place. The transi-

tion was very smooth and all of you do a wonderful job with the ladies.

Thanks to the Buckhorn Road staff who do awesome craft work with the ladies in the home. They are

engaged and happy in their new home, and it shows on their faces!

Thanks to the East Joppa staff that have supported each other through a lot of health and coverage issues

over the last few months. You always communicate very well together and we all appreciate it.

Thanks to Toni Williams for helping with appointments in the transition of TT moving to Cowpens.

Thanks to the Cowpens staff for handling all the changes with individuals so well. The guys are very happy

and comfortable in their home, and they love all of you!

Thank you to my administrative team, that always support and help each other, are available regardless of

the day and time, brainstorm together, handle on call for each other, support me and keep me on task and

make sure we all put the individuals first! It makes a huge difference in their lives and the support staff

who depend on your guidance every day.

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From Melissa Lankford (Harford County):

I want to thank my RS's for all the hard work, the extra work and shifts they have been working lately. It

is very much appreciated.

I want to thank MH for hanging in there for the past month and keeping Ridge under control while the RS

was out for a few weeks.

I want to just let all my staff know that I see all the hard work they do and I do appreciate it.

From Charletta McLean (Human Resources):

Sending vibes of comfort and strength to Cierra Cropper and the staff at Greenspring Avenue in Harford

County.

Sending vibes of comfort and adoration to Jasmine Braxton and the staff at Breezewick Circle in

Baltimore County.

I would like to send KUDOS to Laurie Willhide! Welcome Back!

From Jody Harris (Carroll County):

Think Spring! Thanks to all my staff out there in Carroll County that come in and work long shifts when

it snows. Your continued dedication to those we support does not go unnoticed.

To my Admin Team- I just want to say again thanks for all you do. You wear many hats daily and face

many challenges at times, but you guys power through. Carroll County and myself are lucky to have

all of you.

From Rebecca Mannino (Supports):

Kudos to John Fry and William Bowles for their consistent support of an individual with challenging

behaviors!

From Leslie, Karen, Doretha & Femi (Howard County):

Thanks to all staff that have worked extra hours. -Leslie

Thanks to Ms. Pearson, Karen and Femi for working several shifts in the homes. Leslie

Kudos Karen for hosting an absolutely awesome Super Bowl party for one of our individuals.-Leslie

Kudos to Marshana, Loveline, CJ, Marlene, Cheriss, Veronica, Antionetta, Abidemi, Cookie, Ines, and

Christine for working extra hours when needed. Especially snow days! We appreciate you. That goes

for anyone we missed.

Special Kudos go out to Melanie for ALWAYS being ready and available to step in when needed. Just to

name a few: helping out with covering shifts, completing extra medical appointments, giving out med

pours, overseeing other homes along with your sunny disposition are greatly appreciated and noted.

We don’t know what we would do without you!!

Kudos to our newcomer, Shaquanna, for helping out at Cordage. The ladies love you already!

Kudos to our floaters who help cover shifts on a regular basis, especially Sylva. Thank you!!

Kudos to all residential house managers for making sure our individuals celebrate birthdays.

Thanks, Veronica, for an awesome dinner and showing your individuals some love on Valentine’s Day.

That shrimp and chicken was DELICIOUS!! -Karen

From Melanie (Howard County):

A big thanks to all Durham staff that have graciously adjusted their schedules so that other staff can take time off!!