THE CREATION OF SEAMLESS, CROSS-BORDER JOURNEYS: …

THE CREATION OF SEAMLESS,

CROSS-BORDER JOURNEYS:

FROM IDEA TO REALITY

TALLINN – HELSINKI – TARTU

2018 – 2021

TWIN CITIES: TALLINN & HELSINKI

Eesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019

• Tallinn – Capital of Estonia

• Population: 441 245 (1.05.19)

• Helsinki – Capital of Finland

• Population: 645 482 (30.04.18)

• Distance between cities: 82 km

• By ferry: ca 20 trips per day

• By plane: 44 trips per week

SITUATION TODAY (1)


SITUATION TODAY (2)


SITUATION TODAY (3)


03.06.2019 6

03.06.2019 7

03.06.2019 8

Flights between Tartu and Helsinki

FUTURE PLANS


WHAT ABOUT NOW?


• 9 mln passengers

• 1,4 mln private cars

• ???

• What about public transport in cities?

• Let’s connect the ticketing systems!

PROJECT DATA

• CB737 E-TICKETING - Creation of the interoperability

between the electronic ticketing systems in Estonia and

Finland

• Central Baltic Programme 2014 - 2020, ERDF – European

Regional Development Fund

• Partners – City of Tallinn (Lead partner), Helsinki Regional

Transport (HSL), Tartu City Government

• Duration of the Project: 36 months (May 2018 – April 2021)

• Budget:

• Total - €2.610.821,76

• Tallinn - €974.552,76

• HSL - €1.448.875,00

• Tartu - €187.394,00


PROJECT’S ACTIVITIES & OBJECTIVES


• The e-ticketing project aims at connecting ticketing systems in Tallinn, Tartu

and Helsinki to enable seamless travelling. This will significantly simplify the

travelling for the people.

• The project has three groups of activities:

• The conceptual business model will be sorted out

• Developing the system and testing it

• Project partners will pilot the joint ticketing system in Tallinn, Tartu and Helsinki

• It is expected that the time spent on travelling can be reduced appr. by 5%

• The tangible results are ticket products in Tallinn, Tartu and Helsinki (e.g.

daily tickets)• After the agreements on ticket pricing and sharing the income (clearing)

have been made, the concept is easily further developed and used in other regions in Europe and beyond

SITUATION IN TALLINN 2010 - 2016


Joint tender for public transport of Tallinn and Harju county + TallinnCard for tourists in 2011

Signing the procurement contract in December 2011, for 4 years period

New ticketing system was launched in 9 months, from September 2012

Semi-online system, all data stored in back-end

Tokens for the system: contactless Mifare Classic cards (Ühiskaart)

New hardware into all 650 vehicles, validating devices by each door

Link to P&R: free parking and ride in PT for private car drivers

Low operational cost (ca €80,000 per month, incl. the cost of hardware)

TALLINN: CURRENT SITUATION


The new procurement contract for 7 years (2016 - 2023) with

Ridango AS

New ticket type: QR-ticket (from March 2017)

New validators by front doors of all vehicles

Mobile app pilet.ee and redesigned web site

Extension of P&R: free ride in PT for private car passengers

Stand-by for the MaaS providers

Contactless bank cards (cEMV) - gradual go-live starting from the 15th of August 2018, all vehicles cEMV-ready by the 1st of

November 2018

CONTACTLESS EMV LAUNCH IN

TALLINN, 15.08.2018


Mrs. Kadri SimsonMinister of Economic Affairs and InfrastructurePhoto by Konstantin Sednev / Postimees

An hourly e-ticket will be solddirectly from the validator by

tapping EMV bank card

Ticketing system applies Best

Price logic (price gap) – after

the 3rd tap on the same day a

daily ticket is sold

Benefit to occasional

passengers – mostly for tourists

SOME DESIGN SAMPLES


TICKETING AND INFORMATION

SYSTEM IN HELSINKI


Deployment of the new systems started in 2016

Most visible parts for the public are the new travel card readers in vehicles, new

ticket vending machines and new travel cards (Matkakortti)

Closed loop „card based“ system, where ticket data is stored on travel cards

Transactions from vehicles are transferred to back office in real time (when

networks are available)

PROJECT SCHEDULE 2012-2019


05/2012 - Contract with Tieto Finland signed

Tieto is the integrator, using several subcontractors

06/2012 - Specification phase started

01/2013 - Design & Development phase started 03/2016 - New Sales system in use in Service points (16)

06/2016 - Device installations and deployment in all vehicles

(buses, trams and trains) started

03/2017 - New Sales system deployed in R-kiosks and other sales points

10/2018 - Travel card change started

04/2019 - New zone based fare model in production (actual date

is 27.4.)

Q3/2019 - Possibility to load more time or value on travel card

through internet sales (no actual date has been agreed yet)

SOME NUMBERS


370 M journeys annually (142 M in Tallinn)

4 000 travel card readers

100 ticket vending machines

8 000 bus and tram stops with departure time information

1 500 driver POS and info devices

500 km of cables

250 customers who participated in testing

Hundreds of training days

Thousands of testing days

NEW ZONE BASED FARE SYSTEM


Currently used fare system is based on city limits: each city in HSL area (Helsinki,

Espoo, Vantaa etc.) has its own internal ticket and in addition there are

regional tickets that allow passengers to travel through several cities.

The new zone based system will be deployed after travel cards have been

changed in 2019; the zones surround the centre of Helsinki.

NEXT STEPS / TICKETING

DEVELOPMENT PROJECTS


Mobile ticketing development:

• Currently mobile ticket back-end is separate from other ticketing back-end• Goal is to merge mobile ticketing system into ID based back-end

Usage of contactless EMV cards (2019-2022):

• First steps towards ID based ticketing

• Card reader updates in vehicles

• New back-end functionalities

ID based ticketing in 4-6 years (2022-2024):

• Ticket data in back-end instead of travel card or mobile device

• Only ID on card or other media• Fare calculations done in back-end based on usage of ID

• Interoperability between different ticketing systems

eBus Tickets and validating in Tartu since 2015

03.06.2019 22

• You can load money onto your card:• at sales points,

• online at www.pilet.ee

• via mobile phone by sending SMS or by dialing 1322

• You can connect family members cards to your card

http://www.pilet.ee/

03.06.2019 23

100% biogas buses in public transport

(starting from 01.07.2019)

Valuable data sets are crucial

03.06.2019

24

Data based

modelling

Development plans, legal

acts, research results etc

Mobile positioning data

Demographic data Ticket validation

data

Interviews with focus

groups

• Decrease in the number of bus lines• Pendel routes• Shorter intervals• Faster connections

25

Bike sharing system (will start operation on June 8, 2019)

Integrated into public transportation system

750 bikes (incl 520 e-bikes) and 69 stations

Docking system with possibility to lock the bike and finish session out of station

– more flexibility for users

Possibility to create virtual stations

WORK PACKAGES IN PROJECT


WP M: Project management (Management)

WP T1: Business model (Implementation)

WP T2: Developing and testing (Implementation)

WP T3: Piloting (Implementation)

WP C: Communication (Communication)

Step 1: Mobile Tickets

HSL Mobile

ticket back

end

HSL

Mobile

App

Tallinn

Mobile

ticket back

end

Tallinn

Mobile

AppHSL Mobile ticket

HSL Mobile ticketTallinn Mobile ticket

Tallinn Mobile ticket

Op

en

Ma

aS

AP

I

Sale

sA

PI


STEP 1: MOBILE TICKETS


HSL already has an API for external usage (OpenMaaS)

• Possibility to purchase single tickets or day tickets

• Ticket data not available in Estonian yet

On Tallinn’s side the external Sales API requires some

development

Fraud prevention must be planned carefully

• Changing QR codes etc

Using the local application makes it easier to buy tickets

• No need to install new apps and register bank card

numbers etc

• Possibility to integrate other public transport tickets in

the same app

Step 2: Contactless EMV


HSL

Ticketing

back end

Cless

EMV card

Tallinn

ticketing

back end

EMV reader

Cless

EMV card

EMV reader

Tartu

ticketing

back end

Cless

EMV card

EMV reader

Portal for checking

the trips done with

EMV

STEP 2: CONTACTLESS EMV


Easy for occasional users

No need to purchase local tickets

Most people already have contactless EMV card

Integration between systems could be difficult,

because card number is tokenized differently in

different systems

Development of common portal for checking trips

is not easy

Banking card number handling is strictly regulated

Has already implemented in some cities

Step 3: ID based ticketing


HSL

Ticketing

back end

Media

with ID

Tallinn/Tartu

ticketing

back end

Media

with ID

Card reader Card reader

ID information exchanges

Transaction exchanges

STEP 3: ID / ACCOUNT BASED TICKETING

Ticket data no longer on cards or phones

Card readers can be simple

Travel cards, mobile phones, EMV cards could be the ID or store the ID

Pricing and calculation rules in back end systems

More flexibility

Easier to update rules

Back end systems need to exchange ID information

Travel right could be checked online from back end

Requires fast and reliable data communications from vehicles to back

endEesti-Soome sõpruslinnade ja -valdade kokkutulek - Pärnu - 24. mai 2019

THANK YOU FOR YOUR ATTENTION!


Tiit LaiksooHead of Ticketing Division / Project Manager

Transport Department

CITY OF TALLINN

phone: +372 640 4680

mobile: +372 50 94654

e-mail: [email protected]

mailto:[email protected]

Documents

THE CREATION OF SEAMLESS, CROSS-BORDER JOURNEYS: …