The Coca Cola Company s Approach to Global Quality and Food Safety (1)

8/6/2019 The Coca Cola Company s Approach to Global Quality and Food Safety (1)

1/18

The Coca-Cola CompanysApproach to Global Quality

& Food Safety

Carletta OotonVP, Chief Quality & Product Integrity Officer

The Coca-Cola Company


2/18

The Coca-Cola Companys Approach toGlobal Quality & Food Safety

Enterprise Profile

y Operate in 200+ Countriesy Provide 2,800+ Beveragesy Produce in 1,100+ Plantsy Deliver 1.6BN Servings/Dayy Worlds Largest Juice Companyy Employ 90K+ Company and 900K+System Associates Globally*

y Own 13 $1BN+Brands


3/18

The Coca-Cola Companys Approach toGlobal Quality & Food SafetyThe Coca-Cola Companys Approach toGlobal Quality & Food Safety

Business Landscape

Challenges Facing Our System

Raw Materials ProductionDistribution Customer/Consumer

WasteCapture

Ensure Food Safety & Security Across Entire Supply Chain While:

Maintaining Quality in a Rapidly Evolving Business Environment

Producing Products Compliant to Increasing Regulatory

Requirements & Consumer Expectations 3


4/18


Business Landscape Self-Imposed Challenges Moving From a Few Stable Products to an Ever-Increasing

Diverse Portfolio of New & Different Products via Innovation & Acquisition


5/18

The Coca-Cola Companys Approach toGlobal Quality & Food SafetyWHY IS QUALITY & FOOD SAFETYIMPORTANT?

External Challenges Many StakeholdersHave Rising &Changing Expectations

CEOPeers Consumer

Suppliers The Future(Kids)

B2BBuyers

Competitors

Industry

Assoc.

Academia

ThinkTanks

Media

Communities

Employees

NGOs

Regulators

Politicians

PlaintiffsBar

Banks ShareholdersCapitalMarkets Insurers

5


6/18


7/18

Quality & Product Integrity:External Challenges


8/18


Brussels

Tokyo

Atlanta IstanbulShanghai

Mexico CityPune

Manila

LagosKualaLumpar

Rio de Janeiro

JohannesburgSydney

Buenos Aries

Global Quality is focused on strong quality and food safety governance.We haveidentified our critical, key priorities and drive these throughout our system.We haveover 200+associates based in 14+ countries to help ensure consistent quality and food

safety.


9/18


Global Qualitys Key Priorities

Establish Policies andRequirements

y Standards& Specifications(Package,Process, Ingredients Sales &

Marketing Equipment)

y ShapingExternal Stds. Landscape

y Authorizations

y Innovation - Adaptation, Assimilation,& Assessment

y Microbiology Expertise

y

FoodSafety

PoliciesRisk Management

y Hindsight & Best Practices

y PIOC/Issue Detection

y IMCR

PLAN

Subject

MatterExpertsADAPT

New IssuesEmerging

Risks

Deploy &

SuGQExecute

EVALUATE

Execute

y Innovation alignment -leveragetransferof

technology

y SMENetworkFacilitation

y

Select QualityCapabilityy Productivity,Field Quality,

& CustomerSupport

y DivisionAudit

Measure Performance (Audit)

y Capability & Calibration Strategy

y Audit-type Alignment

- Customer Requirements

y

Audit Accountability & Trend Analysis

MeasuresGovernance &

Oversight

Measure Performance (Analytics)

y External Lab Approvals

y Capability & Calibration Strategy

y Operations Managementy Data Strategy & Governance

9


10/18

Quality & Food Safety ChallengesThat Impact TCCC:

Facing theChallenges

y The Company must face differentchallenge areas to define

strategies towards success

y Diversifying Portfolio

y Business Growing Glob

ally

y Demographics Changing Rapidlyy Food Safety Systems Evolving

y Environmental Changes Bringing New Challengesy

Food Recalls Eroding Consumer Confidence

y Regulations Rapidly Changing

y Media Creating Perceived Risks

y

Increa

sing Competition 10


11/18


Establish Policies

...business-relevant policies, requirements and programs ...

to ensure product and food safety...protect the integrity of

ourbrands...

y Staff w/ Subject Matter Experts

y Engage Actively in Product and Packaging Design and Commericalization

y Leverage System Expertise

y Manage KORE (KO-Requirements) Process:

Provides Full Transparency & User Access Operates by a Single Process

Reports Generated


12/18


Establish Policies

...business-relevant policies, requirements and programs ... to ensure

product and food safety...protect the integrity of ourbrands...

UALITYSYSTEM

y Adjusted our strategy looking forward and atthe external environment.

MS)

y Reviewed externalmanagement systemapproaches.

y Simplified our systemby identifying the mostcritical requirements for Quality,Environment, &Safety.

9001

14001

18001

22000

2008 2009

effm Evolution II

The Coca-Cola Quality System Evolution I

The Quality Systemof The Coca-Cola Company

1995


13/18


Deploy and Execute

...leverage system expertise...enhance people skills and

capabilities throughout our System...

y Develop Customer-Focused and System Quality Initiatives:

Implement Protocols to Adequately Respond to Food Safety & Integrity

Issues with Key Customers, Develop Relationships to Proactively Drive Value

Support Strategic Security Risk Assessments & Training

y Improve Internal & System Capability Through:

Oversight of Subject Matter Expert (SME) Networks

Direction of Targeted Process Improvement Projects

Identify 2020 Vision Capability Needs


14/18


Measures, Governance and Oversight

...world-class analytical capabilities...using a systematic audit approach...

y Develop/Maintain Range of Analytical Tools & Techniques

y Monitor Ingredients & Products for Compliance to Standards and toIdentify Potential/Emerging Risks

y Implement Global Laboratory Strategy to: Support Companys Long-

Term Sustainable

Growth Plans

Mitigate System Risk Drive Innovation

Brussels

Atlanta Shanghai

MexicoCityPune

Rio de Janeiro

Johannesburg


15/18


Measures, Governance and Oversight

...world-class analytical capabilities...using a systematic audit approach...

y

Utilize Risk-Based Auditing Strategy (QE

OSH

) To: Focuses Resources

Target Our Audit Spend

IncreasesEffectiveness

y Operate a Zone Audit Organization In:

Asia & Pacific Americas

Europe & Eurasia

y Blended Audit Program

Use Internal & External Resources

Selection-* Capability -* Calibration


16/18


Adapt New Issues, Emerging Risks

...mitigate and minimize risks...

Identify Issues & Risks Through: Audit Findings & Laboratory Data Results

Specific Market/Field Actions

Formal Working Groups

PROACTIVE REACTIVE

AWAT IMCRPIOC

Advance WarningAgainst Threats

Incident MgmtCrisis Resolution

Product IntegrityOversight Committee


17/18


Key Learnings

y Anticipate Potential Risks, Issues, & Opportunities

y Be Responsive Engage Experts When There Is A PotentialMarket Action Brewing... and Do It Fast!

y Be Transparent Share What You Know...the PublicExpects It & Employees Deserve It!

y Do The Basics Basic GMP Violations Are at theHeart of

Many Recalls!

17


18/18

Thank You!

Documents

The Coca Cola Company s Approach to Global Quality and Food Safety (1)