The City of Jacksonville Effective Stormwater Management…

Connecting the Dots

Haines City

Coconut Creek

Miami Springs

Miami Garden

Winter Haven

Auburndale

Lake

Alfred

Lakeland

Fort Myers

Fort Lauderdale

Delray Beach

Jacksonville MS4

Service area: 750 sq. miles MS4 Infrastructure components: +200,000 Closed conveyance: +1,400 miles Open conveyance: +1,200 miles Inlets: +57,000 Manholes: +11,000 Major outfalls: 450 Stormwater treatment ponds: 254 BMAP: 3 TMDL Self Implementing: 190 + WBIDs Septic Tanks: +60,000

Daytona Beach

Coral Gable

Clearwater

Sunrise

Pensacola

Orlando

North

Miami

Beach

St. Petersburg

Oviedo

Tampa

Tallahassee

Sources: Florida Department of Environmental Protection – Oculus Database – 2016 City of Jacksonville NPDES Database – 2016

2014 FSA Stormwater Utility Survey

Tamarac

Change = Permit + TMDL + BMAP Operational Silos + Limited Resource

Surface Water Quality is a City-Wide Responsibility

Engineering and Construction Management Division

Right of Way and Stormwater Maintenance

Division

Mowing & Landscape Maintenance Division

Development Services Division

Environmental Quality Division: Water Branch

Code Enforcement

Solid Waste Division

Planning & Development Department

Public Works Department

Neighborhoods Department

An Effective SWMP Eliminates Sources That Impact Operational Effectiveness of The MS4

STAFF & CONTRACTOR TRAINING

UNPERMITTED CONNECTIONS

The Approach An Opportunity to Adopt a Holistic Perspective

Our Strategy

SWMP SOPs + Plans + Tools

FROM SILOS TO SYSTEMS

An Inclusive Approach

KNOWLEDGE

CAPTURE

The Recession and

Baby Boomers as an

Opportunity

KNOWLEDGE

DISSEMINATION

Plans & SOPs

CULTURAL

ADAPTATION

Same Culture

New Tools

based on

Plans and SOPs

CHANGE MANAGEMENT

The Alignment of

Culture and

Business

PARADIGM SHIFT

From the Permit

Compliance to

Operations and

Management

Three Tier Approach

Optimization: Knowledge Capture

Existing Plans, SOPs, and Tools.

Integration: From Silos to Systems

New SOPs and Tools.

Information Collection.

Source Management.

Coordination: Paradigm Shift

Focus on Operations.

Cross Training Staff.

Information Sharing.

The Design The Permit as an Integrator

MS4 Structural Control Inspection Module

III.1. Structural controls and Stormwater Collection Systems

Operations

III.7a. Illicit Discharge and Improper Disposal -

Inspections, Ordinances, and Enforcement Measures

III.7c. Illicit Discharge and Improper Disposal - Inspection and Investigation of Suspected

Illicit Discharges and/or Improper Disposal

Illicit Discharges Detection & Elimination (IDDE) Inspection

Module

III.8a. Industrial and High Risk Runoff - Identification of

Priorities and Procedures for Inspections

III.8b. Industrial and High Risk Runoff -Monitoring for High

Risk Industries

High Priority Industry Inspection Module

III.7d. Illicit Discharge and Improper Disposal - Spill

Prevention and Response

Mowing and Inspection System Module

Outreach Module

III.3. Roadways

III.6. Pesticides, Herbicides, and Fertilizer Application

III.7e. Illicit Discharge and Improper Disposal - Public

Reporting

III.7f. Illicit Discharge and Improper Disposal -Oils, Toxics,

and Household Hazardous Waste Control

Private Lift Station Inspection Module

Septic Tank Phase Out Program Management System

III.7g. Illicit Discharge and Improper Disposal - Limitation

of Sanitary Sewer Seepage

NPDES Training Plan

Street Sweeping Program and SOPs

Proactive Illicit Discharge Detection and Elimination

Program Plan

NPDES Public Education and Outreach Plan

MS

4 S

patia

l Ele

men

ts, N

etw

ork,

Insp

ectio

ns. a

nd S

ched

ule

Dat

abas

e

MS4 Inventory

TMDL Prioritization Report and Monitoring, Assessment,

and Implementation Plan

Bacteria Pollution Control Plan for Ribault River (WBID

2224)

VIII.B.3. TMDL Without BMAP Prioritization Report

VIII.B.4. Fecal Coliform TMDL Without BMAP

City of Jacksonville Right of Way & Stormwater

Maintenance (RWSM) Maintenance Procedure

Manual

III.5. Municipal Waste Treatment, Storage, or Disposal

Facilities Not Covered by an NPDES Stormwater Permit

III.2. Areas of New Development and Significant

Redevelopment

Low-Impact development Manual (Follow-up Report)

Annual Loadings & Event Mean Concentrations

V.A. Annual Loadings and Event Mean Concentration

V.B.3. Submission of Monitoring Plan for Review

Revised Monitoring Plan

Connecting The Dots

PLANS, SOPs, AND REPORTS

TOOLS AND DATABASES

PERMIT REQUIREMENTS

• Permit requirements are the core of the solution.

• Some permit requirements are addressed by more than one plan, SOP, or tool.

• Some tools support more than one plan or SOP.

• Water quality is the final performance measure.

Enterprise Architecture

SPATIAL DATA UNSTRUCTURED DATA STRUCTURED DATA

Maps + Applications

SHARED DATA AND INFORMATION

Illicit Discharge Detection &

Elimination (IDDE) Inspection Module

MS4 Structural Control Inspection

Module

High Priority Industry Module

Lift Station Inspection Module

Mowing and Landscape

Maintenance Module

Capital and R&R Project Tracking

Module NPDES Master

Module

Public Outreach Activities Module

KEY LINKING AND AUTOMATION TECHNOLOGIES

Inspectors Municipal Managers and

Staff

Elected Officials The Public

Regulators

Contributing Groups

Agencies

KEY CUSTOMERS

Construction Site Stormwater Runoff Control

Illicit Discharge Detection and Elimination

Post-construction Stormwater Management

Pollution Prevention/Good Housekeeping

Public Outreach

TMDL Implementation SWMP

Hydrography

MS4 Components

Political Boundaries

Maintenance Areas

Reports, Plans & Codes User Manuals & SOPs Scheduling

Inspections & Reports MS4 Maintenance Planning

Improvement Planning

Internet

Staff Training

Special Projects

O&M Planning

Master Web Site Access to information for planning and analysis

Online - One Database - Multiple Views

Illicit Discharge Detection & Elimination (IDDE) Inspection Module

MS4 Structural Control Inspection Module

High Priority Industry Inspection Module

Lift Station Inspection Module

Mowing and Landscape Maintenance Inspection Module

Public Outreach Activities Module

NPDES Master Module

Septic Tank Phase Out Program Module

Implementation Challenges Improving Water Quality through Sharing Information

Mowing & Landscape Maintenance Division Proactive Maintenance Coordination

M&LM DIVISION

Litter Removal

Routine Pond

Maintenance

Routine Ditch

Maintenance

Illegal Dumping

ROW & Public Land

Maintenance

RWSM Maintenance

Procedure Manual

Street Sweeping

Program and SOPs

NPDES Training Plan

Environmental Quality Division From Silos to Proactive Programs

EQD

IDDE Inspection Module MS4 Structural

Control Inspection

Module

Private Lift Station

Inspection Module

HPI Inspection Module

Outreach Module

Proactive IDDE Program

Staff & Contractor

Training Plan

Public Education and Outreach

TMDL Self Implementation

Monitoring Program & EMC

Sediment & Erosion

Inspections

Role as Regulatee not Regulator

• EQD has knowledge of regulatory framework

• EQD is the City’s MS4 coordinator

• Gathering information for the annual report

• Interface with DEP

• We look like permittee

• To others we are TAT partners

• DEP partners on some fronts

• Relationship aspect

• Active partner with Public Works

Paradigm Shift

Ultimate Goal = Water Quality

SWMP

FROM SILOS TO SYSTEMS

KNOWLEDGE CAPTURE

KNOWLEDGE DISSEMINATION

CULTURAL ADAPTATION

CHANGE MANAGEMENT

PARADIGM SHIFT

Breaking Through Silos

• Understanding what each group needs and see who can fill it with existing resources

• Structural Control Inspections • ML&M Division Pond Inspections • SWAT efforts

• Maintenance of ditches • Identify IDDE • Complete ditch /culvert inspections

• Adding WBIDS to self TMDL Implementation Program without diluting effectiveness of current efforts

• Resources maxed out

SWMP

FROM SILOS TO SYSTEMS

KNOWLEDGE CAPTURE

KNOWLEDGE DISSEMNATION

CULTURAL ADAPTATION

CHANGE MANAGEMENT

PARADIGM SHIFT

Gather knowledge to Leverage Strengths and Address Weaknesses

• How do we capture current knowledge base • Knowledgeable workforce close to retirement

• Who has the knowledge needed

• Each inspection team brought with it a historical approach within its program area.

• Some were part of the 50-year EQD legacy. • WQ monitoring • Spill response • ESC

• Some brought business practices from Public Works 7 years ago.

• IDDE • HPI

• Then 4 years ago, EQD assumed responsibility for MS4 Structural Control inspections

• Until that time, the EQD functions had been regulatory not on behalf of the permittee, the whole City of Jacksonville, not just Public Works.

SWMP

FROM SILOS TO SYSTEMS

KNOWLEDGE CAPTURE

KNOWLEDGE DISSEMINATION

CULTURAL ADAPTATION

CHANGE MANAGEMENT

PARADIGM SHIFT

Knowledge Dissemination - Integrate Permit Requirements into Workflow and Inspection Records

• Ordinances in place

• Uniform approach to completing inspections - SOPs

• Approach to resolution and if necessary initiating enforcement – SOPs

• Streamline processes • Value Stream Mapping

• Process Improvement

• Feedback from Staff – is it working?

SWMP

FROM SILOS TO SYSTEMS

KNOWLEDGE CAPTURE

KNOWLEDGE DISSEMINATION

CULTURAL ADAPTATION

CHANGE MANAGEMENT

PARADIGM SHIFT

Cultural Adaptation

• Changes are being made

• A holistic approach is being implemented with multiple groups being used to achieve compliance

• How to bring this all together? • One common database

• Similar looks

• Output contributes to the annual report

• Cross Utilization of Staff

SWMP

FROM SILOS TO SYSTEMS

KNOWLEDGE CAPTURE

KNOWLEDGE DISSEMINATION

CULTURAL ADAPTATION

CHANGE MANAGEMENT

PARADIGM SHIFT

Managing Change and Making it Work

• Responding to the various changes in permit conditions

• Evaluate strength/weakness with each annual report

• BMAP requirements

• Turn over

• New performance metrics to steer groups toward meeting permit goals

• Focus on operations to achieve compliance

• Implement process improvements to allow staff more field time

• Refine tools and database – manage change collectively

SWMP

FROM SILOS TO SYSTEMS

KNOWLEDGE CAPTURE

KNOWLEDGE DISSEMINATION

CULTURAL ADAPTATION

CHANGE MANAGEMENT

PARADIGM SHIFT

Next Steps Optimize Process Within Resource Limitations

Our Processes and Systems Are In Place Challenge Continues To Be Change Management

• Understanding among EQD staff & managers that we are integral to the overall effectiveness of the City’s Stormwater Management Plan and improving water quality

• Optimizing workflow and standard operating procedures

• Cross training of staff, updating job descriptions and performance metrics

• Coordinating MS4 structural control proactive IDDE inspections with the Stormwater Maintenance Division

• Partnering with Code Enforcement Inspectors

• Cooperation and information sharing

• Capture institutional knowledge before it’s lost

SWMP

FROM SILOS TO SYSTEMS

KNOWLEDGE CAPTURE

KNOWLEDGE DISSEMINATION

CULTURAL ADAPTATION

CHANGE MANAGEMENT

PARADIGM SHIFT

Effective Use of Staff

• How do we address requirement to add WBIDs to self TMDL Implementation Program without diluting effectiveness of current

• Transition from water quality monitoring to water quality assessment

• AmeriCorps Grant

• Community clean up

• Behavioral

• Interns

• Public Education Outreach

• Develop Incentive Programs

• Low Impact Design

Paradigm Shift

Ultimate Goal = Water Quality

EQD

IDDE Inspection Module MS4 Structural

Control Inspection

Module

Private Lift Station

Inspection Module

HPI Inspection Module

Outreach Module

Proactive

IDDE Program

Staff & Contractor

Training Plan

Public Education and

Outreach

TMDL Self Implementation

Monitoring Program & EMC

Sediment & Erosion

Inspections

MS4 Structural Control Inspection Module

III.1. Structural controls and Stormwater Collection Systems

Operations

III.7a. Illicit Discharge and Improper Disposal -

Inspections, Ordinances, and Enforcement Measures

III.7c. Illicit Discharge and Improper Disposal - Inspection and Investigation of Suspected

Illicit Discharges and/or Improper Disposal

Illicit Discharges Detection & Elimination (IDDE) Inspection

Module

III.8a. Industrial and High Risk Runoff - Identification of

Priorities and Procedures for Inspections

III.8b. Industrial and High Risk Runoff -Monitoring for High

Risk Industries

High Priority Industry Inspection Module

III.7d. Illicit Discharge and Improper Disposal - Spill

Prevention and Response

Mowing and Inspection System Module

Outreach Module

III.3. Roadways

III.6. Pesticides, Herbicides, and Fertilizer Application

III.7e. Illicit Discharge and Improper Disposal - Public

Reporting

III.7f. Illicit Discharge and Improper Disposal -Oils, Toxics,

and Household Hazardous Waste Control

Private Lift Station Inspection Module

Septic Tank Phase Out Program Management System

III.7g. Illicit Discharge and Improper Disposal - Limitation

of Sanitary Sewer Seepage

NPDES Training Plan

Street Sweeping Program and SOPs

Proactive Illicit Discharge Detection and Elimination

Program Plan

NPDES Public Education and Outreach Plan

MS4

Spa

tial E

lem

ents

, Net

wor

k, In

spec

tions

. and

Sch

edul

e D

atab

ase

MS4 Inventory

TMDL Prioritization Report and Monitoring, Assessment,

and Implementation Plan

Bacteria Pollution Control Plan for Ribault River (WBID

2224)

VIII.B.3. TMDL Without BMAP Prioritization Report

VIII.B.4. Fecal Coliform TMDL Without BMAP

City of Jacksonville Right of Way & Stormwater

Maintenance (RWSM) Maintenance Procedure

Manual

III.5. Municipal Waste Treatment, Storage, or Disposal

Facilities Not Covered by an NPDES Stormwater Permit

III.2. Areas of New Development and Significant

Redevelopment

Low-Impact development Manual (Follow-up Report)

Annual Loadings & Event Mean Concentrations

V.A. Annual Loadings and Event Mean Concentration

V.B.3. Submission of Monitoring Plan for Review

Revised Monitoring Plan

QUESTIONS

Melissa Long, Chief Environmental Quality Division

melissal@coj.net 903-255-7101

Errol Bos England Thims & Miller, Inc.

bose@etminc.com 904-642-8990

PLANS, SOPs, AND REPORTS

TOOLS AND DATABASES

PERMIT REQUIREMENTS