INTRODUCTION Our Product Focus for the next two weeks is The
Business of IT. In recent years the IT landscape has dramatically
shifted. Business acumen is expected in many managerial level IT
positions as well as technical know-how. This shift was inevitable
as many organizations began aligning their Business and IT
objectives. It quickly became clear that in order for IT to
properly facilitate the business it must better understand the
business. Service Management, Project Management, and IT Management
all suddenly became as important as the company database and the
latest backup. In this Product Focus we look at the solutions that
improve The Business of IT ITIL, Project Management, and the ITMLP
(IT Management and Leadership Professional) and ITMLE (IT
Management and Leadership Executive).
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PRODUCT FOCUS NOTES Social Media All social media posts will
revolve around the solutions that push The Business aspects of IT.
Look for a new post each morning for the next two weeks to push
this focus. Target Audience Our target audience is any IT
Professional or IT Manager looking to alter or improve IT processes
by incorporating more business knowledge.
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SUPPORTING DOCUMENTS Apart from providing daily social updates,
numerous blog articles to link to, and an external email to send to
clients, we have also provided you with a variety of supporting
documents to use throughout the two week product focus and beyond.
The supporting documents for our Business of IT Product Focus
include such things as summary sheets for associated classes, two
case studies describing how ITIL transformed different businesses,
and various Project Management related resources. The documents are
detailed within this presentation.
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INTERNAL DOCUMENTS
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ITIL Case Study #1 Disney Includes: Disneys ITIL Journey
Getting widespread adoption Choosing ITIL Experts Advice for
organizations adopting ITIL INTERNAL DOCUMENTS
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ITIL Case Study #2 IRS Includes: Introduction The Beginnings
Making the Training Work Going Forward INTERNAL DOCUMENTS
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ITIL The Key Benefits Includes: Key Capabilities Key Benefits
What You Can Learn What You Can Achieve This document is a
slide-based PDF that presents that does an excellent job
introducing what ITIL is about. INTERNAL DOCUMENTS
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Project Management: Should I Pursue a PM Certification?
Includes: Overview of all PMI certifications Six Reasons for
Earning a PMI Certification Eligibility Chart Which Certification
is right for you? Exam Prep Steps Info on maintaining certification
INTERNAL DOCUMENTS
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Project Management White Paper: The Value of Project Management
Includes: Describes the importance of proper PM across different
industries Highlighted companies include DirecTV and Intel INTERNAL
DOCUMENTS
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Project Management White Paper: Project Management Helps
Virtualization Deliver Includes: Description of how proper PM can
ensure successful virtualization projects This document is a
perfect example of what our Product Focus is all about the
necessary blend between business skills and technical knowledge in
todays IT. INTERNAL DOCUMENTS
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EXTERNAL DOCUMENTS
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Summary Class Sheet Includes: Classes broken down into
categories: IT Management ITIL PMP Length of each class Pricing
Course Overviews Localized for all markets
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EXTERNAL DOCUMENTS ITIL Frequently Asked Questions Includes: 3
Signs Your Company Needs ITIL 2 Main Benefits of Implementing ITIL
5 Important Places to Start Implementation
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EXTERNAL DOCUMENTS ITIL Overview Includes: Is ITIL For You? Key
Courses Info on ITIL Certification Hierarchy
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EXTERNAL DOCUMENTS Customer Email Template Includes: Links to
Product Focus related webinars
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QUESTIONS? Please contact your local Marketing Team with any
questions pertaining to any of our Product Focus content We also
encourage feedback on our Product Focus materials if there are
certain types of content you would like to see more of please
communicate that to your local Marketing Team as well.