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The bite-size
revolution in learning
Sebastian Bailey
President, Mind Gym Inc.
@DrSebBailey
How to make learning stick
Bite-size Presentation | © Mind Gym Inc
Bite-size Presentation | © Mind Gym Inc
The future of learning…2
Little and often with distributed practice delivers
greater personal and business value.
= Pledge = Booster = Mission
Bite-size Presentation | © Mind Gym Inc
With great results3
Positive sustained changes 3-5 months after program.
Prosocial
behaviour
Peer
problems HyperactivityConduct
problems
Emotional
symptoms
+12%
-20%
-13%
-25%-23%
“I have stopped smacking
my son since I came on this
program.”
“My husband said to me,
‘you haven’t shouted all
week,’ I realized it’s because
of what I’ve learnt here.”
“I have found this course
fantastic – my child now
sleeps in his own bed for
the first time in 6 years.”
Bite-size Presentation | © Mind Gym Inc
The bite-size revolution4
The
bite-size
revolution
What
works?
Blocks and
releases to
bite size
Bite-size:
In practice
The bites in
bite-size
Bite-size Presentation | © Mind Gym Inc
Vilfedo Pareto5
Bite-size Presentation | © Mind Gym Inc
Pareto principle6
20%
80%
Bite-size Presentation | © Mind Gym Inc
Pareto principle applied to learning7
20%of results and transfer
The Vital Few20%
of time expended
The Trivial Many
80%of time expended
80%of results and transfer
Bite-size Presentation | © Mind Gym Inc
A day’s worth of value in 90 minutes
Standardized shifts
Knowledge of the
various influencing styles
which can be used in
different situations
0.200.00 0.40 0.60 0.80 1.00 1.20
Understanding of my own
preferred style and it’s
impact on others.
Ability to adopt different
influencing styles to suit others’
styles or differing situations.
Mind Gym 90-minute workout Day long Two day
Bite-size
is best
Bite-size Presentation | © Mind Gym Inc
With added distribution9
9
HighPerformance improvement
Num
be
r o
f p
eo
ple
Source: Donovan & Radosevich, 1999
½σ
Massed
practice
Spaced
practice
Low
Improved
performance
Bite-size Presentation | © Mind Gym Inc
Illustrative value proposal10
Traditional approach Bite-size approach
Program 1 day’s learning
2 x 90 min learning session
1x 30min transfer task
1x 30min booster session
Co
sts
Cost of time of
20 ppt @ $107,410*$8,913 $4,456
Facilitator/ trainer costs $4,000 $5,500
Travel & Expenses $2,000 $500
TOTAL COSTS $14,913 $10,456
Be
ne
fits
Improvement in performance 5% 6%†
Utility value (20 ppt.)** $107,410 $128,892
ROI 620% 1270%
* Bureau of Labor Statistics,
Occupational Employment and Wages,
Management occupations, May 2011 at
241 working days per year.
** Utility is calculated by taking salary x
performance improvement.† ½ of one standard deviation greater
transfer and therefore performance
improvement (Donovan & Radosevich,
1999)
Bite-size Presentation | © Mind Gym Inc
The bottom line… Miniaturization pays11
200%Greater return
on investment
33%Cheaper
+17%Performance
improvement
Bite-size Presentation | © Mind Gym Inc
12
Blocks to bite-size in your organization?
Bite-size Presentation | © Mind Gym Inc
5 reasons why we don’t13
The event
is the hero
Design for
the outlier
The change isn’t
worth the cost
We say that people
are different, but
we treat them all
the same
Longer = Better
Bite-size Presentation | © Mind Gym Inc
Longer = better14
London
New York
4.5 Days
$2,000
7 Hours
$1,000
Bite-size Presentation | © Mind Gym Inc
The event is the hero15
Context
setting
Learning
event
Application
Support
Bite-size Presentation | © Mind Gym Inc
The event is the hero16
Context
setting
Learning
event
Application
Support
>40% <20% >40%
Bite-size Presentation | © Mind Gym Inc
Individual transfer is the hero17
Bite-size Presentation | © Mind Gym Inc
Design for the outlier18
“A meeting moves at the
speed of the slowest
mind in the room. All but
one participant will be
bored, all but one mind
underused.”
Slowpoke
“Wants a collaborative
or facilitative approach to
everything. Every avenue
of conversation is
explored, every concept
generated by the group.”
Dialogue junkie
“All the facts in detail.
You end up with bloated
experiences and
unnecessary content.”
Skeptic
!?!
Bite-size Presentation | © Mind Gym Inc
Getting to the ‘right’ solution
100%
80%
60%
40%
20%
0%
% S
ugge
stin
g th
e ‘righ
t’ so
lution
Control No hint Hint
Source: Gick & Holyoak (1980)
10%
20%
92%
Failure in
opportunity
recognition
Bite-size Presentation | © Mind Gym Inc
Hug the context
Designing for application20
• Simulations
• Role plays
• Case studies
• Problem-based learning
• Action learning sets
• Online forums
• Ruthless pragmatism
Context
Bite-size Presentation | © Mind Gym Inc
Hug the context
Designing for application21
Context
Context
Context
Context
Context
• Consider use of
general principles
• Multiple
illustrations
• Seeking multiple
contexts for application
• Identify similarities
between contexts
• Storytelling
and metaphor
Bite-size Presentation | © Mind Gym Inc
Activate tactics22
Activate
Make the
transfer
problem
explicit
Incorporate
transfer tasks
into the
workflow
Use after
action reviews
Use
management
observations
and
coaching
Bite-size Presentation | © Mind Gym Inc
23
We treat people all the same
Bite-size Presentation | © Mind Gym Inc
Mass customization24
Bite-size Presentation | © Mind Gym Inc
Mass customization of learning25
Bite-size Presentation | © Mind Gym Inc
26
The change isn’t worth the cost
Bite-size Presentation | © Mind Gym Inc
Focus on unmet, unarticulated needs27
‘I’d like something that
fits with the way
I work – I’m busy
enough as it is’.
Participant
‘You can’t take them
out of the field, but
they need
development’.
Business stakeholder
‘I don’t believe we’re
getting the return we
need to satisfy our
stakeholders.’
CHRO / CLO
Bite-size Presentation | © Mind Gym Inc
Before and after the bite-size revolution28
Traditional
• Longer = Better
• Design for the participant outliers
• The event is the hero
• We say that people are different,
but we treat them all the same
Bite size
• Miniaturize & Distribute
• Design for context of application
• Transfer is the hero
• Mass customization
Bite-size Presentation | © Mind Gym Inc
Why the bite size methodology makes learning stick
29
Toolkit for coach
(ideally manager)
increases social
support and
accountability.
Instructor led session with a
strong focus on solving a real
world problem. Shares general
principles (supporting far
transfer) and allows for practice.
Engagement
campaign
that creates
interest, anxiety
and perceived
relevance.
Diagnostic that increases
perceived value to the
individual. Creates
optimal arousal.
Distributed practice (i.e. distributing experiences) increases performance by
17%.
Mission: Application task
built into the participants
workflow. Solves issues of
opportunity recognition and
time to apply.
Pledge: Very specific focus
on transfer, using relapse
prevention techniques, like
implementation intentions,
and social pressure.
Booster: After-action review,
where participants share
stories of success, failure
and learning from transfer
attempts. Increases feeling of
accountability and resilience.Participant toolkit acts as
‘scaffolding’ for the learning.
It primes the right mindset
and prompts transfer.
Bite-size Presentation | © Mind Gym Inc
Driving retail business growth30
% People that strongly agree / agree
Increase in customer
experience score
50 10 15 20 25 30
Success Index Score
(used as a combination
metric to indicate
revenue)
Increase in engagement:
‘there is someone at work
who actively encourages
my development’
Average self and area manager-
rated performance improvement
(reduced to count for self-
enhancement bias)
Improvement in business metrics
4%
29%
7%
9%
Bite-size Presentation | © Mind Gym Inc
Driving retail business growthDriving retail business growth31
Customer service in Global Bank
Santander
53%
52%
51%
50%
49%
48%
FR
S O
ve
rall
Sco
re
FRS Trendline forecast
Customer
FIRST
launches
Bite-size Presentation | © Mind Gym Inc
Join the revolution – Your mission32
1. Seek ways to miniaturize your learning
experiences. In terms of content, what is the vital
few?
2. Create engagement. Tap into the self-interest of
the participants.
3. Use distributed experiences. Spaced practice
delivers much better value than massed practice.
4. Tune the environment to activate participants’ prior
learning.
5. Develop value proposals to win over business
stakeholders.
Bite-size Presentation | © Mind Gym Inc
The bite-size
revolution in learning
Sebastian Bailey
President, Mind Gym Inc.
@DrSebBailey
How to make learning stick
Bite-size Presentation | © Mind Gym Inc