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The Australian Aviation Audit FunctionA CASA Cabin Safety Inspector perspective for theAsia Pacific Cabin Safety Working Group
Sue Rice School of Aviation UNSW 03 July 2012
International Civil Aviation OrganisationICAO
Approximately 1997 an introduction of the international National Aviation Authority’s – NAA’s -System Based Audit Program
CASA adopted this methodology in 1999.
It has matured and been documented in a contemporary format –• a further re-write is currently occurring
International Civil Aviation OrganisationICAO
Safety Management Systems – SMS
The notion is not new – in North America the USC have been conducting courses since early 1990’s
Disciplines within the aviation sector have long recognised the benefits of a systemic approach to operations
International Civil Aviation OrganisationICAO
ICAO SMS Program
Recommendation for each NAA to implementit’s own SMS for it’s organisation
Leading the way: Transport Canada
Australia now has State Safety Program
Department of Infrastructure & Transport
Australia’s State Aviation Safety Program
http://www.infrastructure.gov.au/aviation/safety/ssp/index.aspx
National Aviation White Paperhttp://www.infrastructure.gov.au/aviation/nap/index.aspx
Audit program of CASA in accordance with the current Surveillance Procedures Manual – SPMThe attributes:
Management Responsibility
Infrastructure
Process in Practice
Monitoring and Improvement
Management Responsibility:
Management commitment
Planning
Management Review
Infrastructure :
Facilities
Tools/Equipment/Materials
Data, Information & Records
Personnel
Process in Practice
Monitoring and Improvement:
Internal Audit
Internal Reporting
Investigation
Remedial, Corrective & Preventative Actions
Necessary communication and cooperation
Flight Operations Inspectors – Pilots
Airworthiness Inspectors – Maintenance Engineers
Dangerous Goods Inspectors
Ground Operations Inspectors
Cabin Safety Inspectors
Safety Systems Inspectors
Systems
1. Aircraft Configuration Control 2. Manuals 3. Flight Operations 4. Personnel Training and Qualifications 6. Flight Crew & Cabin Crew Flight Rest & Duty Time 7. Technical Administration 8. Safety Management Systems 9. Air Freight Operations
Systems
1. Aircraft Configuration Control 2. Manuals 3. Flight Operations 4. Personnel Training and Qualifications 6. Flight Crew & Cabin Crew Flight Rest & Duty Time 7. Technical Administration 8. Safety Management Systems 9. Air Freight Operations
Subsystems
1.1 Aircraft
2.1 Manual Management
3.1 Air Operator Programs and Procedures
4.2 Training Program
6.1 Flight Crew & Cabin Crew Limitations
7.1 Key Personnel
8.1 Safety Policy and Objectives
9.1 Freight Forwarders - Shippers
Elements
2. Manuals
2.1 Manual Management
A Legislative Reference:
Civil Aviation Regulation – CAR 215 – Operations Manual
Paragraph (9) “ Each member of the operations personnel of an operator
shall comply with all instructions contained in the operations manual in so far as they relate to his or her duties or activities”
Elements
2.1 Manual Management
2.1.1 Manual Currency
2.1.2 Content consistent across manuals
2.1.3 Distribution
2.1.4 Availability
2.1.5 Supplemental Operations manual Requirements
Elements
3.1 Air Operator Programs and Procedures
3.1.1 Passenger Handling
3.1.2 Cabin Crew Duties/ Cabin Procedures
3.1.5 Carry-on Baggage
3.1.6 Exit Row Seating
Elements
4.2 Training Programs
4.2.3 Training of Flight Crew Members
4.2.4 Training of Cabin Crew Members
4.2.7 Training of Check Crew & Instructors
4.2.8 Training Devices
4.2.9 Outsource Crew Training
Elements
4.3 Flight Crew, Cabin Crew and Dispatch Qualifications
4.3.2 Flight Crew / Cabin Crew Checks & Qualifications
Elements
6.1 Flight Crew and Cabin Crew Limitations
6.1. Scheduling and Reporting Systems
6.1.3 Cabin Crew Duty / Rest Time
Elements
7.1 Key Personnel
7.1.3 Head of Safety Management Systems(however described)
7.1.4 Chief Pilot/ Head of Flight Operations(however described)
7.1.5 Head of Training and Checking (however described)
Elements
8.2 Safety Risk Management
8.2.1 Hazard Identification Processes
8.2.2 Risk Assessment & Mitigation Processes
Elements
8.3 Safety Assurance
8.3.1 Safety Performance Monitoring & Measurement
8.3.2 Internal Safety Investigation
Conduct of Audit
Inspector Planning
Advised of scheduled audit
Review previous audit findings
Review surveillance findings
Determine scope
Conduct of Audit
Planning cont.
Commence dialogue with Operator & other inspectors
Determine schedule
Generate Worksheetsi.e. questions
Appropriate checklists where required
Conduct of Audit
Internal pre audit meeting re status update and last minute briefings where necessary.
The Audit Team is multi disciplinary. Various specilaists involved - dependent upon the identified deficiencies willfunction in collaboration
Conduct of Audit
On Site Components
Entry Meeting
Each discipline will commence their audit tasks
Conduct of Audit
In accordance with the pre determined cabin safety scope tasks are undertaken:Documentation review:
Standard Operating Procedures – SOP’sOrganisational processes, policies & proceduresRecord keeping – satisfactory manual controlDocument control – adequate revisions to ensure up to
date manualsEmergency Procedures Training and Testing programs
• inclusive of Instructor training records• proficiency assessment criteria, demonstrated
competencies are adequately documented
Conduct of Audit
Onsite surveillance - verification process that documented procedures are being complied with:
Onboard the aircraft to conduct line surveillance:Standard operating procedures – SOP’s
e.g. i) conduct of pre flight dutiesa) emergency equipment serviceability checksb) cabin crew and harness serviceablec) security checks
ii) compliance with passenger briefing process, inclusive of passengers with disabilities
iii) crew communications
Conduct of Audit
Emergency Procedures Training surveillance
• Scrutiny of practical training equipment and devices for suitability and serviceabilty – appropriate for task –
• Review of instructors effectively delivering training program
• Review of instructors effectively testing and providing appropriate feedback to crew
• Practical application of all documented processes, policies and procedures
Conduct of Audit
Where necessary collaborate with other inspectors e.g. Dangerous Goods Inspector
Collate all audit worksheets and requested operator documentation
Generate report
Determine findings:
Non compliance with legislationOR An Observation not associated with a legislative requirement
but that is a recommendation for improvement
Conduct of Audit
Internal multi discipline meeting to review all findings and where there may be any trends identified
Exit Meeting – the operator will be aware of the findingsprior- philosophy of “no surprises” – transparency by all ofCASA in it’s dealings with industry.
Thank you
Questions???
Safe Skies for All
