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FAILURE AT NETFLIX VELOCITY THE ART OF CHAOS ENGINEERING

THE ART OF CHAOS ENGINEERING FAILURE AT NETFLIX VELOCITY · Cannot Connect to the Netflix Service. IMPACT LATENCY 0 % 0 Ms. IMPACT LATENCY 1 % 50 Ms. IMPACT LATENCY 50 % 50 Ms

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Page 1: THE ART OF CHAOS ENGINEERING FAILURE AT NETFLIX VELOCITY · Cannot Connect to the Netflix Service. IMPACT LATENCY 0 % 0 Ms. IMPACT LATENCY 1 % 50 Ms. IMPACT LATENCY 50 % 50 Ms

FAILURE AT NETFLIX VELOCITY

THE ART OF CHAOS ENGINEERING

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Cannot Connect to the Netflix Service

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IMPACT LATENCY

0%

0Ms

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IMPACT LATENCY

1%

50Ms

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IMPACT LATENCY

50%

50Ms

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IMPACT LATENCY

100%

50Ms

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IMPACT LATENCY

25%

250Ms

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IMPACT LATENCY

50%

250Ms

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IMPACT LATENCY

75%

250Ms

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IMPACT LATENCY

100%

250Ms

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IMPACT LATENCY

50%

500Ms

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IMPACT LATENCY

0%

500Ms

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IMPACT LATENCY

0%

0Ms

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IMPACT LATENCY

-50%-500

Ms

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IMPACT LATENCY

0%

0Ms

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HYPOTHESIS

PROVEN

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LEARNINGSApplication Behavior

Blast Radius

Consistency

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You already know all that

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REMEMBER THE

GRAY AREA?

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{Systems | People}

don’t react predictably when exposed

to non-typical behavior.

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INCIDENT MANAGEMENT

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WHAT’S THE BIG DEAL? FIX IT AND MOVE ON!

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INCIDENTS ARE:Expensive

Stressful

Potentially Public

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INCIDENTS ARE:Expensive

Stressful

Potentially Public

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INCIDENTS ARE:Expensive

Stressful

Potentially Public

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INCIDENTS ARE:Expensive

Stressful

Public

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WHAT CAUSES INCIDENTS?

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CHANGE

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THINGS WE CAN’T CONTROL

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THINGS WE DON’T CONTROL

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THINGS WE CAN CONTROL

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THAT ALL SOUNDS REALLLLLY NICE

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HOW?

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INCIDENT MANAGEMENT GOALS

Short

Unique

Never Forget

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FOUR PARTS

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1 ENGAGEMENT

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2 COMMUNICATIONS

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3 COORDINATION

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4 MEMORIALIZATION

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TECHNIQUES

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SPECIALISTS

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BEFORE INCIDENTS

Education

Best Practices

Drilling

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DURING INCIDENTS

Incident Leader

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AFTER INCIDENTSMemorialization

Research Coordination

Incident Review

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NETFLIX INCIDENTS MANGERS

How We Think

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WE EXPECTFailure

Incidents

Empathy

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INCIDENT MANAGEMENT CONTEXT

People

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“Human operators have dual roles:

producers of & defenders against failure”

— Richard I Cook

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INCIDENT MANAGEMENT CONTEXT

Failure

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Constant Failures

Degraded is Normal

Any Change is a Gamble

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INCIDENT MANAGEMENT CONTEXT

Biases

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Hindsight

Single Attribution

Anchoring

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MEASURING SUCCESSShort & Less Impact

More Incidents

Better Team Engagement

Page 63: THE ART OF CHAOS ENGINEERING FAILURE AT NETFLIX VELOCITY · Cannot Connect to the Netflix Service. IMPACT LATENCY 0 % 0 Ms. IMPACT LATENCY 1 % 50 Ms. IMPACT LATENCY 50 % 50 Ms

FAILURE AT NETFLIX VELOCITY

THE ART OF CHAOS ENGINEERING

Dave Hahn — Senior SRE, Netflix

[email protected]

@relix42

mailto:[email protected]

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