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The Airmic Annual Conference 2019
3 - 5 June 2019
HCC Harrogate
Programme kindly sponsored by:
www.airmicconference.com
New World. New Solutions.
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Welcome
Educate | Innovate | Network
Organisational resilience alone is insufficient in the digital age. Continuous business model reinvention is necessary not just for future success, but for the very survival of the organisation.
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Educate | Innovate | Network
This stark message is taken from Airmic’s flagship research paper, Roads to Revolution. These words are not to be taken lightly. We live in a New World driven by a digital revolution in which robotics, data and technology-enabled intelligence are penetrating all aspects of business.
The old solutions are not enough. In this time of great change and opportunity, our approach to risk and insurance must be more ambitious than ever before. We must help boards and the c-suite to be courageous, collaborative and agile, and to turn change into advantage in our New World.
We look forward to welcoming you to the 2019 Airmic Conference in the beautiful setting of Harrogate. Here we will throw the spotlight on the New Solutions for this fast-changing world.
The Airmic Conference is a unique chance for the risk and insurance community to come together to discover, debate and learn. It is our opportunity to help grow the influence of our profession in this age of new technology and globalisation.
We will have the latest thought leadership presentations and reports, unrivalled networking opportunities, 36 educational workshops and many more short talks and discussions to support your continuous professional development.
Together and as individuals, the risk and insurance community must make it our mission to find and implement New Solutions to keep our businesses resilient, sustainable and successful.
John LudlowAirmic CEO
Lynda LucasAirmic Chairman
www.airmicconference.comNew World. New Solutions.
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Programme
New World. New Solutions.
Monday 3 June
10.00am
Registration & refreshments
11.00am
Welcome by John LudlowAirmic CEO, Auditorium
11.15am - 12.15pm
Panel Debate New World ChallengesModerated by Cathy Newman, Channel 4 News, Auditorium
12.30 – 1.45pm
Partner lunches• AXA XL• Chubb • FM Global• Marsh• QBE• Willis Towers Watson
2.00 – 3.15pm
Workshops A1 – A9
5.30 – 6.30pm
Exhibitor welcome drinksExhibition Hall
6.30pm
Finish
3.15 – 4.00pm
Refreshment break Exhibition Halls B & C open
4.15 – 5.30pm
Workshops B1 – B7Press conference
12.30 – 1.45pm
Exhibition Hall B opens Learning Hub & Fujitsu Tech Hub
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Tuesday 4 June
New World. New Solutions.
Programme...
10.00am
Panel Debate New SolutionsModerated by Cathy Newman, Channel 4 News, Auditorium
11.15am
Networking & refreshment breakExhibition Halls
7.45 - 8.30am
Wellness sessions• AIG 5k Park Run• QBE Yoga• Allianz Pilates
(for mixed levels)
9.00 - 9.45am
Delegate registrationExhibition Halls open
12.00 - 1.15pm
Workshops C1 – C9
3.00 - 4.15pm
Workshops D1 – D8
7.45 - 8.30am
Leadership group breakfastInvitation only
1.15 - 2.45pm
Networking lunchExhibition Halls
International Networking lunch Invitation only
4.15 - 6.00pm
Drinks receptionExhibition Halls
6.00pm
Finish
8.30am
Exhibitor registration
Exhibitor welcome drinksExhibition Hall
Finish
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Wednesday 5 June
Programme...
8.00am
Cass Leadership Programme breakfast
FastTrack & student breakfast Both invitation only
8.30am
Registration
Annual General Meeting Airmic members
9.30am 12.15pm
1.00pm
10.45am
12.00am
Airmic seminars1. Powerful trends are reshaping the
risk and insurance landscape
2. What does good risk management look like?
3. Debate: Cyber risk management and insurance at a crossroads
Keynote
Jon SnowChannel 4 News, Auditorium
Exhibition breakdown
Conference ends
Networking brunchExhibition Halls
Airmic Chairman Handover to new Chairman
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A - Monday 3 June Clock 2:15 - 3.30pm
Educate
New World. New Solutions.
Workshops
A1:
The protection gap – developing products for a developing risk landscape
A2:
Hiding in plain sight? How to avoid financial crime threats
A3:
Grappling with complex uncertainties and emerging risks
A4:
Geopolitical risk - how to understand the corporate risk and control threat
A5:
Board engagement for first-time buys: errorism, business travel and captives
A6:
The reinvention of the risk manager – taking a holistic view of the risk environment that we face
A7:
It’s not the breach that kills you, it’s how you respond: minimising reputational and regulatory damage with an effective incident response plan
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A8:
The inside view – the role of the risk manager in M&A
A9:
Understanding the pathways to resolving claims disputes efficiently – put yourself in the best position
B - Monday 3 June Clock 4:15 - 5.30pm
B1:
How can artificial intelligence change the risk landscape for businesses and their insurers?
B2:
Cyber cover – what you need, and why
B3:
Connecting employee benefits and general insurance
B4:
Construction risk: consequences of the Grenfell tragedy
B5:
Major losses – maximising the business recovery from the perspective of a loss adjuster, damage mitigation expert, insurer and risk manager
B6:
Orthodoxy and innovation – building business resilience
B7:
20 years to build a reputation, 5 minutes to lose it — reputation risk and business interruption
Workshops...
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New World. New Solutions.
Workshops
C - Tuesday 4 June Clock 12.00 - 1.15pm
C1:
Out of the blue: emerging and unexpected factors in the cause and severity of losses
C2:
Data Jiu Jitsu – the emerging art of providing risk management insight to clients through data analytics
C3:
Evolution of value chain risks: a showcase
C4:
Claims: from defensibility to attack
C5:
Securing investments and enhancing returns – delivering risk and insurance solutions and services into M&A transactions
C6:
Cyber security 101: a risk manager’s guide
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C7:
How underwriters use your data — insight from executive and financial risks
C8:
The digital risk manager – data use in the digital age
C9:
A vision of the Insurance Industry
D - Tuesday 4 June Clock 3.00 - 4.15pm
D1:
Cyber breach LIVE – managing a business through a cyber event
D2:
Captive developments against a changing and more digitised risk landscape
D3:
Modern cities need modern insurance
D4:
Is there any good news? D&O claims and the challenges facing insurers and insureds
D5:
Contractual risks and how to manage them
D6:
Influencing the Conversation – risk management in emerging markets, an interactive workshop
D7:
A new era in international insurance programme efficiency – is it simply a utopian dream or a real necessity?
D8:
How to enable a paradigm shift to preventative and real time risk management using emerging technology
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S1:
Powerful trends are reshaping the risk and insurance landscape
Come along for an insight into our professional world. Based on the findings of the 2019 Airmic survey, you’ll learn about modernisation of the profession, risk challenges now and into the future, as well as unique insights from interviews with Airmic members, partners and other stakeholders. For the first time, the survey will continue throughout the conference. An interactive conference booth will provide an opportunity for views and opinions to be gathered in real time, ensuring the conversation and debate continues. What did the conference have to say? Find out by attending this seminar!
Airmic seminars
S - Wednesday 5 June Clock 9.30 - 10.45am
S2:
What does good risk management look like?
Airmic members are hungry for examples of good practice and metrics that can deliver evidence of risk management adding business value. Risk maturity can be a great agent for risk management performance measurement and communication. This session will involve a panel of risk managers and other professionals with UK and international experience sharing their opinions. They will be interviewed under the spotlight – so no pressure! Hear what they have to say and use this seminar to ask questions, challenge and share your experience.
S3:
Debate: Cyber risk management and insurance at a crossroads
As material claims start to flow, the motion for this debate is: “Cyber insurance solutions are passing the fitness test”. A group of senior risk and insurance professionals will debate this motion. Those who attend this seminar will decide whether the motion passes or fails, and contribute to where these solutions should evolve next. Be there to make a difference!
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Educate
New World. New Solutions.
Keynotes & Debates
Debate: New World.
Cathy NewmanChannel 4 News Presenter
Monday 3 June, 11.15 - 12.15pm
Change is upon us. Join our panel of business leaders as they share and debate their views on the New World.Journalist and Channel 4 news presenter Cathy Newman will open by offering her insights into how the world is changing.
The results of the 2019 Airmic member survey will then form the basis of the debate. Each panellist will lead on a theme, covering emerging risks, geopolitics, threat monitoring, governance and turning data into information. This promises to be a lively discussion where attendees can challenge the panel and ask questions.
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Educate...
Debate: New Solutions.
Tuesday 4 June, 10.00 – 11.15am
How can businesses succeed in the New World environment? Is the insurance industry adapting to meet the expectations of its customers?Following on from the day one debate, insurance industry leaders will
discuss the New Solutions available to businesses.
Journalist and Channel 4 news presenter Cathy Newman will open the debate with timely words on innovation.
Mirroring the day one debate, each panellist will lead on a theme, covering emerging risks, geopolitics, threat monitoring, governance, and turning data into information.
Nicolas AubertHead of Great BritainWillis Towers Watson
Tracey HuntDeputy CEOAllianz Global Corporate & Specialty
Cecile FresneauExecutive Director UKQBE European Operations
Michelle MasonManaging DirectorAon Risk Solutions
Mark RobertsProperty and Casualty (P&C) Chief Underwriting OfficerChubb UK & Ireland
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Plenary session with Jon Snow Channel 4 News Presenter
Wednesday 5 June, 12.30 - 1.30pm
Before establishing himself as anchor of Channel 4 News, Jon served as Diplomatic Editor of ITN, covering summits in Washington and Moscow, and numerous other international stories.Frequently moving out of the studio, Jon reported from Germany when the Berlin Wall came down, and from South Africa when Nelson Mandela walked to freedom. He was also the only British journalist to be granted a full-length interview with Monica Lewinsky.
Jon has occasionally found himself at the centre of a story, whether by refusing to wear a poppy on camera or by criticising the media blackout of Prince Harry’s tour in Afghanistan.
Jon Snow has been named RTS Journalist of the Year, and received a BAFTA for Best Factual Contribution to Television. He is Patron of Prisoners Abroad and President of the Cyclists’ Touring Club.
Debate: New World.
Educate...
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New World. New Solutions.
The Institutes Learning HubThe Institutes Learning Hub is the go-to resource for learning, educating and building connections. It will be located in Exhibition Hall B.It’s a fun environment with the opportunity to learn. The emphasis is on innovation.
Both delegates and exhibitors can attend any of these 20-minute TED-style presentations. No need to register. Just come along and see for yourself.
The full programme will be online soon.
The Institutes
As the industry’s trusted and respected knowledge leader, The Institutes are committed to empowering risk management and insurance professionals to help businesses and families in need. We help people advance their skills and stay ahead of evolving trends through our custom courses, innovative research, networking and career resources. Come and visit them at the Learning Hub and see how they can help you.
www.theinstitutes.org
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Come Visit the Fujitsu Tech HubThe Fujitsu Tech Hub is the latest addition to the Airmic annual conference. The theme for the Fujitsu Tech Hub is “Human Centric Innovation: Digital Co-Creation”.
“Co-creation” has always been central to Fujitsu’s partnership approach. In a digital world, this becomes an imperative: bringing together previously unconnected fields of expertise to realise innovation and value creation at scale.
In a world of constant digital transformation, organisations need to learn fast, act quickly and scale rapidly. No-one can do this alone. We believe that having the right technology partner to respond to digital disruption is essential. It requires a blend of technology expertise with your organisation’s own business and industry insights.
At the Fujitsu Tech Hub visitors will experience first-hand the most innovative technology and customer success stories from across the Industry. You will get the chance to meet Industry experts, explore the latest business challenges in your field and see technology in action.
We will showcase technologies such as Cloud, Artificial Intelligence, Internet of Things and Cyber Security. We will have on site demos that include a flight simulator, Artificial Intelligence, a 360 degree security assessment and mobile and sensor based RFID solutions.
Together with our partners, we will demonstrate how advanced technologies and solutions can create true business value using innovative digital technology.
To discover more visit
uk.fujitsu.com/financialservices
Tech Hub Exhibitors
There are still some places left for technology companies to exhibit within the Fujitsu Tech Hub, please contact [email protected] for more information.
Building Digital Trust
In a connected world
© FUJISTU 2019 | ID-5637-001/02-2019
5637-001-AIRMIC-Conference-A4-DPS-v1.0.indd 1 04/02/2019 10:08:36
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Come Visit the Fujitsu Tech HubThe Fujitsu Tech Hub is the latest addition to the Airmic annual conference. The theme for the Fujitsu Tech Hub is “Human Centric Innovation: Digital Co-Creation”.
“Co-creation” has always been central to Fujitsu’s partnership approach. In a digital world, this becomes an imperative: bringing together previously unconnected fields of expertise to realise innovation and value creation at scale.
In a world of constant digital transformation, organisations need to learn fast, act quickly and scale rapidly. No-one can do this alone. We believe that having the right technology partner to respond to digital disruption is essential. It requires a blend of technology expertise with your organisation’s own business and industry insights.
At the Fujitsu Tech Hub visitors will experience first-hand the most innovative technology and customer success stories from across the Industry. You will get the chance to meet Industry experts, explore the latest business challenges in your field and see technology in action.
We will showcase technologies such as Cloud, Artificial Intelligence, Internet of Things and Cyber Security. We will have on site demos that include a flight simulator, Artificial Intelligence, a 360 degree security assessment and mobile and sensor based RFID solutions.
Together with our partners, we will demonstrate how advanced technologies and solutions can create true business value using innovative digital technology.
To discover more visit
uk.fujitsu.com/financialservices
Tech Hub Exhibitors
There are still some places left for technology companies to exhibit within the Fujitsu Tech Hub, please contact [email protected] for more information.
Building Digital Trust
In a connected world
© FUJISTU 2019 | ID-5637-001/02-2019
5637-001-AIRMIC-Conference-A4-DPS-v1.0.indd 1 04/02/2019 10:08:36
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Innovate
New World. New Solutions.
The Exhibitors
Associations/Charities
Exhibitor Stand
Alzheimer’s Society 216
Chartered Insurance Institute 217
FERMA 215
The BCI 219
The Insurance Charities 250
The Institutes Learning Hub
Claims Providers
Exhibitor Stand
Burgoynes 8
Crawford & Company 107
Hawkins and Associates 4
IFIC Forensics 108
McLarens 97
Sedgwick 45
Matson Driscoll & Damico UK LLP 85
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Insurance Brokers
Exhibitor Stand
Aon 66, 65
Lockton Companies LLP 62, 61
Marsh 27, 28
Paragon International Insurance Brokers Ltd 3
Willis Towers Watson 71, 72
Insurance Service Providers
Exhibitor Stand
Amicus Wealth 86
Appraisal & Valuation Consultants Ltd 77, 78
BELFOR UK Ltd 51
Charterfields Limited 17
Duff & Phelps 10, 11
Eviid 201
Geospatial Insight 203 (Tech Hub)
MS Amlin 46
Mulberry Risk Limited 204 (Tech Hub)
Ravenscroft 111
Rushton International Ltd 24
SelectDNA 210 (Tech Hub)
Sovos Fiscal Reps 18
Van Ameyde 208 (Tech Hub)
WE ARE GUERNSEY 53
Exhibitors...
New World. New Solutions.
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Insurer/Reinsurer
Exhibitor Stand
AIG 29, 30
Allianz Global Corporate Specialty 64, 63
Allied World 76
Aspen Insurance 9
Aviva 39, 40
AXA XL 44, 43
Beazley 88, 87
Berkshire Hathaway Specialty Insurance 12
Chubb 33, 31, 34, 32
Everest Insurance 102
FM Global 70, 69
Generali 52, 54, 103
HDI Global SE-UK 68, 67
Lloyd’s 37, 38
Mapfre Global Risks 130
Exhibitor Stand
MS Amlin 13
Munich Re, Corporate Insurance Partner 73
Pool Reinsurance Company Limited 98
QBE 48, 47, 50, 49
Randall & Quilter 109
RSA 41, 42
Swiss Re Corporate Solutions 96, 95, 94
Tokio Marine Kiln 58, 56
Travelers 59, 60
Zurich 35, 36
Exhibitors...
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Legal Services
Exhibitor Stand
Fenchurch Law 25
Kennedys Law LLP 26
Keoghs 110
Weightmans LLP 93
Media
Exhibitor Stand
CIR Magazine 99
Exhibitors...
Exhibitor Stand
Airbus 101
Balkerne 209 (Tech hub)
British Engineering Services 2
Control Risks 13
Fujitsu 200 (Tech Hub)
Global Risk Consultants 6, 7
International SOS 14
JCAD 202 (Tech Hub)
NTT DATA Figtree Systems 15
Origami Risk 23
Palisade 19
Protecht Group 205 (Tech Hub)
RiskBusiness 206 (Tech Hub)
Riskonnect Ltd 74
Securewest International 100
Van Ameyde 208 (Tech Hub)
Ventiv Technology 75
Verisk 211 (Tech hub)
Risk Management Services Provider
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Monday 3 June Clock 12.30 - 1.45pm
Network
New World. New Solutions.
Partner Lunches
L1. AXA XL Lunch
Business Excellence Programme
AXA XL are proud to be sponsoring Airmic’s Business Excellence Programme for the second year. This will be an informal lunch aimed at new and prospective students, giving the opportunity to discuss the programme with representatives from AXA XL and Airmic as well as hearing from the 2018/2019 cohort on their experience of participating in the programme.
L2. Hacksagon!
Face the threats, secure your business. Chubb’s cyber threat game. Has your business fallen victim to a cyber attack? How would you respond? How would your colleagues respond?
Play Chubb’s bespoke board game at our partner lunch at this year’s Airmic conference. Our unique board game replicates the threats a business would face in the event of a cyber attack. Teams of up to 10 players take on various roles from CEO to intern to debate and strategise on how best to defend their business and learn just how far-reaching (and costly) a cyber attack can be.
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When we think of a hacker, most of us mentally turn to movies. We’ll conjure up a picture of a young person, in a hoodie, in their late teens or early twenties.
They’ll be motivated by fame, or perhaps some sense of justice, or an anarchic desire to cause mischief – they will rarely be truly evil.
This stereotype is both a little bit right and very wrong. The lone-wolf stereotype is wrong, too. Hackers tend to work in groups, most of them virtual, and there is a strong sense of community. In fact, these gangs are becoming disciplined enough to be considered organised crime – enterprises run by criminals who intend to engage in illegal activity, most commonly for money and profit. ‘Dark Horse’ is one of those organisations.
We’ll present the ‘Dark Horse’ organisation from the attacker’s perspective – looking at its aims and methods in order to help you understand the type of cyber threats you may be facing and what types of precautions you could adopt to mitigate cyber risk.
L3. A look inside a Dark Horse Organisation
Partner Lunches...
MENTAL HEALTH. There, we said it. We said it loud and proud.
Everyone experiences mental health challenges at some point during their lifetime, regardless of age, gender and job title. Here at Marsh, we encourage people to talk about it. Be that stress, anxiety, depression or just a bad day, our objective is to challenge preconceptions and eradicate stigma.
“When ‘I’ is replaced with ‘we’, illness becomes wellness.”
Our Chief Executive Officer, Chris Lay, signed the Time to Talk Pledge in 2018, which has since created a wealth of opportunities for Marsh colleagues to educate themselves about mental health and actively be a part of a supportive and promising environment. Marsh is delighted to be joined by Gareth Thomas, who revealed he is gay while working in the macho high-profile world of professional rugby. In this session, he will talk about the impact it had on his mental health.
L4. Mental health and wellbeing in the workplace
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Chaired by Grant Clemence, Head of Casualty and lead for QBE’s ongoing operational transformation programme.
Continuing QBE’s theme at Airmic of turning data into information, this informal lunch is an opportunity to discuss how the process of exchanging information between insurers and insureds might be simplified and made more efficient to reduce the burden placed on risk managers.
Join Willis Towers Watson and Rushton International for our ‘Women in Business’ networking lunch.
The lunch is open to all delegates, and will give you a chance to network with other like-minded professionals and to hear from an inspirational speaker.
L5. How could the burden of information requests on risk and insurance managers be reduced?
L6. Willis Towers Watson and Rushton International ‘Women in business’ networking lunch
Partner Lunches...
New World. New Solutions.
Conference App Available on the App store and Google Play
The 2019 Conference App will be available to download in May.
The official Conference App will give you access to the schedule, exhibitor and speaker information, let you view maps and floor plans, book meetings with other attendees and exhibitors, and provide all the information you will need for your time at #Airmic2019.
App features
• Find workshop, keynote and other learning activity locations, descriptions, speaker information.
• Browse exhibitors, mark your favourites, add notes and see how to find them on the exhibition floor
• Add items from the app to your custom app schedule and sync across your devices
• Stay up-to-date with real-time alerts
• Follow the social media buzz and even tweet within the app (don’t forget to use the #Airmic2019 hashtag). The activity feed allows you to post images and comment on other’s posts
• Find local information, reference travel information, opening times, and more.
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InformationPrices:
Airmic Members:
FREE
New World. New Solutions.
FULL PASS3-5 June for 2nd, 3rd and 4th Delegate
£795
MON 3 JUNEDay pass
£695
WED 5 JUNEDay pass
£395
FULL PASS3-5 June Delegates
£995
TUES 4 JUNEDay pass
£695
2 DAY PASSAny combined 2 days
£800
EXHIBITION HALL ONLYDay pass (4 June only)
£395
All prices quoted exclude VAT
Venue: Harrogate Convention Centre (HCC), Kings Road, Harrogate HG1 5LA
Non Member Prices:
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Sponsors
New World. New Solutions.
Partners
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Associate Partners
Sponsors...
Preferred Service Providers
31
Market Place
Sponsors...
iskBusinessR
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© 2019 FM Global. All rights reserved.
CYBERDAMAGEDORCYBERRECOVERY?
RESILIENCE IS A CHOICE.
Proud partner of See us at stand 70
In this new world, organisations need new solutions. Cyber security can only do so much to prevent attacks. So fight back with a full suite of cyber insurance products designed to mitigate risk in the digital age. Find out more at fmglobal.co.uk/cyber
RESILIENCE IS A CHOICE.
Proud partner of See us at Stand 70
